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Service Development Officer (Libraries) SO2 
Permanent full time post (36 hrs per week) 
Salary £38,934-£40,755 
 
Enfield Library Service has a vacancy for the role of Service Development Officer. 
Key skills needed for the role: 
 
 - To lead on the planning and delivery of specific projects and initiatives aimed at improving Library services in Enfield Libraries. 
 - To be responsible for the day to day operation and line management of various staff with different roles delivering front line services across different locations. To review, improve and take responsibility for the activities and performance of these staff members and the quality of their work through the PDR process and 121s by identifying appropriate development and training activities and deliver coaching. To deal with any people management issues including recruitment, probationary reviews, initial disciplinary/capability issues and absence management within the team. 
 - To organise and manage delivery of a programme of initiatives across libraries in support of the Council’s objectives including digital inclusion, literacy for children and adults, a love of reading and lifelong learning. 
 - To maintain, monitor and potentially expand current initiatives which bring income to the service and to seek new income generation opportunities. 
 - To monitor project funds and ensure they are spent appropriately and in a timely manner. 
 
Contact Details - 
If you would like to know more about the role, please contact Peter Di Biasio on 020 8132 1811 for an informal discussion or to arrange a visit to the team. 
If you have any difficulties accessing this information, please contact Farida Uddin on <a href="mailto:farida.uddin@enfield.gov.uk" target="_blank">farida.uddin@enfield.gov.uk</a> 
 
We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. 
Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV. 
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working. 
Why it's great to work for Enfield Council: 
 
 - An excellent pension through the Local Government Pension Scheme (LGPS). 
 - Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. 
 - A blend of remote and office based working for most roles. 
 - Interest free season ticket loan repayable over three or ten months. 
 - Career development and learning experiences from a range of training courses and learning methods. 
 - Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. 
 - Health and leisure discounts and tax-free bikes for work. 
 - 1 month paid sabbatical for Children’s Social Workers 
 
We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment.

London Borough of Enfield

Service Development Officer

Job Title: Assistant Community Support Supervisor Starting Salary: £24,790 opportunity to progress to £27,269 per annum (pro rata for part time) – pay award pending Hours: 37.0 Location: Welwyn Garden City/relocationg to St Albans in 18 months/hybrid Contract Type: Permanent Directorate: Resources<h4>About the team</h4>Our Community Services team is a small, high performing team of four, the Senior Librarian: Community Libraries and Volunteering, two Assistant Community Services Supervisors and a Community Services Library Assistant, and is based at our Central Stocks Unit in Welwyn Garden City.The team is responsible for directly supporting 13 Community Libraries, working closely with the volunteer led Community Library Committees, Community Library Volunteers, and library staff across Hertfordshire to ensure that residents receive an excellent service. The team also has responsibility for the strategy and processes that underpin all the other volunteer roles that support our wider volunteer offer in 30 staffed libraries.Our customers are our community libraries, volunteers and residents.The Assistant Community Services Supervisor role supports the Senior Librarian in ensuring the efficient running of day-to-day service delivery and supervising the Community Services Library Assistant. This may involve visiting community libraries, delivering volunteer training and making sure the stock in these libraries meet our Stock Policy.<h4>About the role</h4>You and your Assistant Community Services Supervisor colleague will be responsible for the supervision (including training, support, and guidance) of the Community Services Library Assistant.You will be the point of contact for Community Library Volunteers and work with Community Library Committees when required.With an eye for detail, you will carry out a range of tasks and liaise with colleagues in other teams, including the HCC Technology team, Senior Librarians/Service Development colleagues and staff in libraries, to meet volunteer queries and requests, escalating as necessary to the Senior Librarian: Community Libraries and Volunteering.You will be responsible for ensuring that guidance and resources for volunteers are engaging and accessible, delivering in-person training when appropriate.You will be involved with the annual stock edit of each of our community libraries and as such it will require you to have an awareness of manual handling practises with the ability to apply these in your work.&nbsp;You will spend some of your time working remotely at the Central Stocks Unit or in community libraries across Hertfordshire, in order to collaborate and support your colleagues and volunteers.The role will require travel between remote locations at short notice which are not typically accessible by public transport.<h4>About you</h4>Essential:<ul><li>You will have proven communication and administrative skills and experience of providing excellent customer care.</li><li>You will have the skills to manage competing deadlines and can prioritise your workload.</li><li>You are a great proactive team member, with the ability to motivate staff and volunteers.</li><li>You will be able to communicates with people at all levels effectively and able to vary communication style appropriate to different audiences</li><li>You will be a confident user of IT, including Word and Excel and able to manage and maintain the volunteer online training platform.</li><li>You will need access to transport allowing you to travel to community libraries across Hertfordshire as required</li><li>You will demonstrate flexibility, enthusiasm and a willingness to undertake a variety of tasks</li></ul>Desirable:<ul><li>You will have a knowledge of and experience of working within public libraries</li></ul>This Assistant Community Supervisor role offers successful applicants the opportunity to get involved in a variety of tasks, working with library colleagues across the Service, at the team base at Central Stocks Unit and supporting volunteers in community libraries.This role is hybrid based at Central Stocks Unit.&nbsp; Working times will be office hours Monday to Friday, though occasional working outside office hours may be required to support events or activities.The Central Stocks Unit will be relocating to St Albans within the next 18 months. The post holder will play a key role in supporting the Community Services team to successfully relocate to the new working environment.This job role is within the Community Services, level COM6 job profile. Please locate this via:Job profiles - Community servicesTo hear more about this opportunity please contact:Hannah Pegg, Senior Librarian Community Libraries and VolunteeringT: 07815 021855&nbsp;E: <a href="mailto:hannah.pegg@hertfordshire.gov.uk" target="_blank">hannah.pegg@hertfordshire.gov.uk</a>&nbsp;or an informal discussion about the role.Interview Date: 16th &amp; 17th July 2025We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Driving required You’ll need to have the ability to travel around Hertfordshire, either using your own mode of transport to travel to other locations.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





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Hertfordshire County Council

Assistant Community Support Supervisor

Job Title: Library Assistant Starting Salary: £24,404 with the opportunity to progress to £25,584 per annum (pro rata for part-time) - pay award pending Hours: up to 37 hours per week Location: Hertfordshire Contract Type: Permanent Directorate: Resources<h4>About the team</h4>Do you want to make a difference in the community and help people to enrich their lives, whilst progressing in a whole new career? Then apply for a job with Hertfordshire Libraries. We have a number of Library Assistant roles in libraries across Hertfordshire. One of those roles could be for you!Hertfordshire’s libraries are more than collections of books. They are hubs for community activities, places to access digital technology, and gateways to reading, information and wellbeing. Our service points include small village libraries, town and city libraries, and performing arts libraries. Hertfordshire Libraries exists to help people to live better lives for longer. All of which means today’s Library Assistants need to be passionate about proactively helping people of all ages and from all backgrounds.<h4>About the role</h4>Library Assistant roles offer successful applicants the opportunity to get involved in a hugely varied range of activities.<ul><li>You will be actively promoting and supporting the use of all of our library resources and helping customers to find the information that they need.</li><li>You will help to deliver a programme of library activities and events, as well as supporting the Library Manager in all aspects of the day to day running of the library.</li><li>In some libraries you will be involved in helping us to deliver services that are unique to that service point. This may include, for example, assisting people to use our CreatorSpace resources, including 3D printers and virtual reality devices.</li><li>All of our Library Assistant roles help to make a positive difference to people’s lives.</li></ul><h4>About you</h4>We look for people who are friendly, confident, and outgoing. Who will be a reliable and flexible team player who is willing to engage with the full range of services, and events that libraries offer.Essential:<ul><li>Experience in delivering a high standard of Customer Service to members of the public.</li><li>Strong communication skills</li><li>Demonstrable time management skills in organising and prioritising.</li><li>Competent ICT skills, including Microsoft Office, Internet and other computer-based resources.</li><li>Evidence of working collaboratively with a team to achieve aims and objectives</li></ul>Desirable:<ul><li>Experience of meeting KPIs and other targets set by Team Leads</li><li>Skill or experience in promoting events and services.</li><li>Evidence of, or experience in, problem solving</li><li>Ability to support members of the public with queries and use of IcT.</li><li>Knowledge of Library Services.</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.About the Library:Cheshunt Library EN8 8LB Cheshunt library is so much more than books and computers. It is a community space and we host a variety of busy weekly activities including: baby rhyme times, story times, coffee mornings, LEGO clubs, school visits, IT taster sessions and a book group for adults with learning difficulties. We also offer special one-off events that include theatre productions, author visits and family learning sessions.Potter Bar Library EN6 5BZOakmere Library in Potters Bar is a small library open to the public five days a week. This is a customer facing role that includes facilitating adult and children's activities. We are also looking for someone able to help maintain our Facebook page and willing to support customers with their IT skills.&nbsp; As part of a small team you will have the opportunity to support the community and contribute to Hertfordshire Libraries Inspiring Libraries Strategy.&nbsp;Please ensure you can work the hours on the attached Rota before applying.This job role is within the Community Services level 5 job profile. Please locate this via:Job profiles - Community servicesTake a look at the video clips below to hear a Library Assistant talking about why she loves her job working in libraries:What is it like working in the library:<a href="https://youtu.be/flsoUF2r-Fk" target="_blank">https://youtu.be/flsoUF2r-Fk</a>Working with the Public:<a href="https://youtu.be/Dw5yYsZ_V8k" target="_blank">https://youtu.be/Dw5yYsZ_V8k</a>Variety of opportunities<a href="https://youtu.be/RcK6XcPqEm0" target="_blank">https://youtu.be/RcK6XcPqEm0</a>For an informal discussion and more information please contact the Libraries Customer Service Centre on 03001234049.Closing Date: This is an ongoing advert and you may be required to start work before the closing date specified.Interview Date: Please note interviews will be arranged on an ongoing basisVacancies are being progressed regularly which may mean that a vacancy at a particular library may be filled before a candidate is put forward, however there are ongoing vacancies.Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.Why Hertfordshire:&nbsp;Watch our&nbsp;‘Why Hertfordshire’video. Our staff use their own words to tell their story and share their experiences of what it is like working here. Take your next step in your career.<h4>Available documents</h4><ul><li>Map of Hertfordshire Libraries by Tier.pdf</li><li>Rota Cheshunt Library 22.5 hours .pdf</li><li>Rota - Oakmere Library - Potters Bar - 29.5 hours .pdf</li></ul> 





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