{"mutations":[],"queries":[{"state":{"data":{"applicationInsightsConnectionString":"InstrumentationKey=986dca8f-ea1f-417a-a41d-912bfa27aec1;IngestionEndpoint=https://westeurope-5.in.applicationinsights.azure.com/;LiveEndpoint=https://westeurope.livediagnostics.monitor.azure.com/;ApplicationId=b91c4025-ea5a-4c27-a932-6754799efa0c","gtmId":"GTM-NDS7R2","features":{"AppliedJobsView":true,"CandidateRedesign":true,"CvParsing":true,"FullCandidateProfile":true,"HeaderJobsButton":true,"ImageOptimization":true,"JobSearchPreferences":true,"LogosFromSameDomain":true,"MakeWaves":false,"MatchedJobs":true,"NewJobTypes":true,"NewNavbar":true,"NewPlacesAutocomplete":true,"PdfJobDocuments":true,"ReciteMe":true,"UploadCV":false}},"dataUpdateCount":1,"dataUpdatedAt":1734037598204,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["configuration"],"queryHash":"[\"configuration\"]"},{"state":{"data":{"standard":{"jobs":[{"id":"91f7de0b-c865-4489-a2d1-e7a1e720348c","title":"Relief Bank Support Mentor - Luton","employer":"Social Interest Group","department":"","location":"Victoria House","locationType":3,"description":"ABOUT THE ROLE\nWe are looking for a dedicated team to deliver person centered and bespoke trauma informed support to vulnerable women in Luton. \nAs part of a new provision, this service will be open to women who experience sexual exploitation and are dependent on drugs/alcohol, and will offer stable and psychologically informed support in safe, secure surroundings they can call their home. \nThe service will work in collaboration with multiple services and partners, to embrace a flexible, strengths based approach, displaying tolerance, recognition and understanding the impact trauma can have on behaviour. \nThe service will engage with women who are sexually exploited and are facing homelessness due to multiple forms of exclusion, such as historical or ongoing abuse, involvement in the criminal justice system, mental health challenges, drug and/or alcohol dependency and who are engaging in survival sex or sex work, enduring high levels of violence and coercion. These are women who often find themselves repeatedly going through the accommodation pathway and have exhausted all other available options.\nWe are looking for Relief bank Support Mentors to work with a passionate and committed team focused on delivering essential support and safe accommodation to sexually exploited women in Luton who suffer extreme levels of violence, coercion and trauma. \nYou will support and empower our residents and participants to maintain their health and wellbeing, to be part of the wider community and help them to lead more fulfilling lives. You will be involved in organising and delivering stimulating and engaging groups and activities across our sites to address the challenges faced by our residents and participants, to support them on their journey towards independent living.\nWe will be holding a recruitment day for this service on the 14th of January 2024 in Luton. (This is a Women's Service and we will not be accepting applications from men).\nABOUT THE SERVICE\nThe service will consist of 11 self-contained flats, plus one sit-up space for women in crisis and private space for keywork sessions. The accommodation has been designed to offer women their own homes, behind a protected front door. This model is delivered locally in mixed units and has shown that people with a range of needs can thrive in this type of accommodation. \nThe service will embrace a flexible approach, displaying tolerance, recognition and understanding the impact trauma can have on behaviour. The service will remain conscious of the societal tendency to unconsciously exhibit bias against women, whereby behaviours considered acceptable from males are often deemed unacceptable for females due to ingrained gender stereotypes. Sexually exploited women will not be expected to change to fit into a service model, rather the service model is designed to support women with high levels of trauma and a complex array of support needs and behaviours.\nThe service will provide tailored support on an individual basis, adopting an intensive, strengths based, person-centered approach in collaboration with multiple services and partners as required. The service will work with each client on a co-produced, comprehensive support plan where the priorities are set by the client. \nSupport plans will include:\n<ul>\n<li>Health and mental health needs</li>\n<li>Drug/alcohol and other dependencies</li>\n<li>Exploitation</li>\n<li>Exiting sex work</li>\n<li>Risk and resilience</li>\n<li>Self-care</li>\n<li>Offending</li>\n<li>Relationships</li>\n<li>Move-on/Resettlement</li>\n<li>Education/training/employment</li>\n</ul>\nIf you have the passion, creativity, and tenacity to make a real difference in people's lives, challenge stigma and make our communities safer, we would love to hear from you!\nABOUT YOU\nYou will be creative and able to support and implement new ideas and initiatives, being a team player and able to communicate effectively with people from different backgrounds! You will be able to use your own lived experience to support and empower others, whilst recognising the diversity of experience and journeys that our residents and participants have. We’re looking for someone who is passionate about what we do and can live through our values and culture to help make a difference. \nWhat we are looking for:\n<ul>\n<li>Basic IT – ability to learn new software programs, including Microsoft</li>\n<li>Excellent communication skills both written and oral relationship building</li>\n<li>Ability to manage own workload and determine priorities – time management skills.</li>\n<li>Able to manage emotionally challenging, distressing and potentially triggering situations</li>\n<li>Able to work as part of a team with internal and external partners</li>\n</ul>\nWhat we would like, but not essential:\n<ul>\n<li>Experience coordinating and/or delivering activities and interventions to vulnerable people</li>\n<li>Experience working with complex needs and challenging behaviour</li>\n</ul>\nOVERVIEW OF KEY RESPONSIBILITIES\n<ul>\n<li>Support our residents to achieve their personal goals, in line with their support plan, liaising with internal and external professionals.</li>\n<li>Plan, implement and promote a range of internal and external activities and programme opportunities.</li>\n<li>Empower our residents and participants to make decisions and take control over their lives, by creating a positive and enabling environment.</li>\n<li>Recognise signs of deteriorating mental health or general wellbeing, initiative appropriate support and interventions.</li>\n<li>Support the team, residents and participants with knowledge of your own lived experience, coping mechanisms, and other relevant information and guidance.</li>\n<li>Deliver harm reduction advice and educate others whilst working alongside professionals.</li>\n</ul>\nOther responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position. \nFurther details of the role, responsibilities and key criteria can be found in the JDPS attached.\nWORKING FOR US\nABOUT US\nSocial Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.\nSIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.\nWant to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: <a href=\"https://protect-eu.mimecast.com/s/X5JhCPQy4hBBz6UzwWlv?domain=youtu.be\">Theory of Change</a>\nFurther details can be found on our website here: <a href=\"https://protect-eu.mimecast.com/s/4ZkrCx1MXIp5EETvqakw?domain=socialinterestgroup.org.uk\">Theory of Change - Social Interest Group - Social Interest Group</a>. \nOur Values\nAmbition – Eager to succeed and to accomplish as much as possible for our people\nEmpowerment – Giving staff and the people we support the tools, training, and information they need to achieve their potential\nTransparency – Upfront and visible about our actions and open to scrutiny from stakeholders, service users, and staff\nInclusivity – Listening to, understanding, and including all our stakeholders to ensure we make a difference and get things right\nADDITIONAL INFORMATION\nPlease note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.\nAdditional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our <a href=\"https://socialinterestgroup.org.uk/\">website</a>.\nFor Recruitment related enquiries, or if you need support with making your application for example due to learning needs or a disability, please email <a href=\"mailto:recruitment@socialinterestgroup.org.uk\">recruitment@socialinterestgroup.org.uk</a> or call us on <a href=\"tel:02036689270\">020 3668 9270</a>","shortDescription":"","salaryDescription":"£12.24 p/h","publishDate":"2024-12-12T17:02:00.000Z","expirationDate":"2025-01-12T23:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/ce1a9bc4-d196-4a4c-b435-6a6c1c782fe0.jpg","score":1,"featured":false,"enhanced":false},{"id":"0258a0c6-3356-4ed5-9e61-23ad757f5ed0","title":"Care Assistant - The Crossings. Wendover","employer":"Hightown Housing Association","department":"","location":"Aylesbury","locationType":3,"description":"About Us\nHightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire and Buckinghamshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support. We currently manage over 9,000 homes and employ over 1,000 full and part time staff from our head office in Hemel Hempstead. We have an annual turnover of £120 million and a development programme that will deliver over 400 new affordable homes each year. About the Role\nWe currently have opportunities for part time (22.5 hours per week) and full time (37.5 hours per week) Care Assistants to work within our registered care home, The Crossings in Wendover, where we support people with learning and physical disabilities. \nWorking as part of a dedicated team, you`ll support service users with their day to day needs to enable individuals to lead independent and fulfilling lives. This will involve assisting individuals with:\n<ul>\n<li>personal care needs</li>\n<li>mealtimes and social activities</li>\n<li>day trips out</li>\n<li>attending appointments and maintaining their health and well-being</li>\n<li>promoting skills and involvement including shopping and domestic tasks such as cooking and cleaning</li>\n<li>support in any other areas of their daily living.</li>\n</ul>\nAs a care assistant, you`ll follow agreed support plans and risk assessments to ensure that we are providing a highly effective service that meets each individual`s needs, supports their aspirations and maximises their independence.\nAbout You\nYou`ll be a caring and enthusiastic individual with a `can-do` attitude, who is driven by the desire to make a difference and have the ability to recognise and understanding the needs of vulnerable adults with learning disabilities. Desired qualities will include:\n<ul>\n<li>Effective communicator using different methods according to the complex needs of those in your care.</li>\n<li>Previous experience as a care assistant is desirable but not essential.</li>\n<li>Ability to work shifts as part of a rota system, including some weekend and bank holiday working</li>\n<li>Teamwork and flexibility are key to the success of the services we provide, as is a clear commitment to equality and diversity</li>\n</ul>\nBenefits\nIn return for your hard work and commitment, we offer a benefits package which includes:\n<ul>\n<li>Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service</li>\n<li>£12 per hour</li>\n<li>Regular support from your line manager and colleagues</li>\n<li>Annual bonus based on satisfactory performance</li>\n<li>Monthly attendance bonus on top of your basic salary</li>\n<li>Annual salary and cost of living review</li>\n<li>Commitment to health and wellbeing with the Five Ways to Wellbeing</li>\n<li>Ongoing professional development and support to deliver outstanding support</li>\n<li>Workplace pension scheme and life assurance of three times your annual salary</li>\n<li>Refer-a-friend scheme: Earn a £130 bonus for each friend you refer to work for us</li>\n<li>Access to Personal Protective Equipment (PPE) for use at work</li>\n<li>Access to COVID-19 vaccinations</li>\n<li>Friendly and supportive team environment</li>\n<li>Employee assistance helpline</li>\n<li>Mileage paid for car usage</li>\n<li>Fully paid DBS</li>\n</ul>\nIf you are interested in joining our friendly team, please download the job description and click apply below.\nPlease note that we will be shortlisting and interviewing candidates on an ongoing basis and therefore we may close the vacancy early. Interested applicants are therefore encouraged to apply as soon as possible to ensure they are considered. \nAppointment to this position will be subject to satisfactory right to work, enhanced DBS, reference and medical checks.\nTo stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.\nWe are an Equal Opportunities Employer.\nWe are a Disability Confident Employer.","shortDescription":"","salaryDescription":"£12 Per Hour","publishDate":"2024-12-03T15:20:06.000Z","expirationDate":"2024-12-17T22:58:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/11bd1174-dd70-416a-af62-f34c6b1e05ff.jpg","score":1,"featured":false,"enhanced":false},{"id":"2d48a835-7030-4423-a5a9-01ae2181d2da","title":"Female Support Worker - Hollybush","employer":"Hightown Housing Association","department":"","location":"Chesham","locationType":3,"description":"About Us\nHightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire, Berkshire and Buckinghamshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support. We currently manage over 9,000 homes and employ over 1,000 full and part time staff from our head office in Hemel Hempstead. We have an annual turnover of £120 million and a development programme that will deliver over 400 new affordable homes each year.\nAbout the Role\nWe currently have an opportunity for a full time (37.5 hours per week) Support Worker at our scheme, Hollybush, in Chesham.\nWe provide supported housing for one lady with learning disabilities who lives in her own bungalow with 24 hour support on site. This is broken into 15 hours per day support and sleep in. \nWe are looking for a caring, enthusiastic person who enjoys helping others and seeing the difference their support can make to enable her to lead an independent and fulfilling life.\nWorking as part of a dedicated team, your role as Support Worker is to provide appropriate support to the person we support , living in her own home to enable her to develop and maximise her independence. This may involve promoting life skills such as shopping, managing budgets and domestic tasks such as cooking and cleaning.\nAs a Support Worker you will agree and implement person centred support plans and risk assessments with the individual, we support to ensure we are providing a service that meets her needs, supports her aspirations and maximises her independence.\nAbout You\nIf you have previously worked in a care setting or health and social care field and have experience of providing support to vulnerable people then this role could be perfect for you. We are looking for passionate people who are driven by the desire to make a difference and create a person-centred environment.\nWe are looking for passionate people who with a `can-do` attitude who are driven by the desire to make a difference and who have the ability to recognise the wishes and needs of vulnerable adults and communicate effectively using different methods according to people`s needs.\nYou will need to be able to work shifts as part of a rota system which will include weekend and bank holiday working. You must be able to work as part of a team to deliver an excellent service to the people we support and be flexible in your approach to work. You will have a commitment to equality and diversity and take a positive approach to supporting people with learning disabilities.\nBenefits\nIn return for your hard work and commitment, we offer a benefits package which includes:\n<ul>\n<li>Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service</li>\n<li>£25,350 pa for a 37.5 hour week</li>\n<li>Regular support from your line manager and colleagues</li>\n<li>Annual bonus based on satisfactory performance</li>\n<li>Monthly attendance bonus on top of your basic salary</li>\n<li>Annual salary and cost of living review</li>\n<li>Commitment to health and wellbeing with the Five Ways to Wellbeing</li>\n<li>Ongoing professional development and support to deliver outstanding support</li>\n<li>Workplace pension scheme and life assurance of three times your annual salary</li>\n<li>Refer-a-friend scheme: Earn a £130 bonus for each friend you refer to work for us</li>\n<li>Friendly and supportive team environment</li>\n<li>Employee assistance helpline</li>\n<li>Mileage paid for car usage</li>\n<li>Fully paid DBS</li>\n</ul>\nIf you are interested in joining our friendly team, please download the job description and click apply below.\nPlease note that we will be shortlisting and interviewing candidates on an ongoing basis and therefore we may close the vacancy early. Interested applicants are therefore encouraged to apply as soon as possible to ensure they are considered.\nAppointment to this position will be subject to satisfactory right to work, enhanced DBS, reference and medical checks.\nTo stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.\nWe are an Equal Opportunities Employer.\nWe are a Disability Confident Employer.","shortDescription":"","salaryDescription":"£25350 Per Annum","publishDate":"2024-11-27T11:35:02.000Z","expirationDate":"2024-12-15T23:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/44b5e69e-9524-4cc3-a6aa-f7e1e7e60115.jpg","score":1,"featured":false,"enhanced":false},{"id":"b5ec5b87-deff-45f9-832c-d90c1410d3bf","title":"Applications Analyst","employer":"Dacorum Borough Council","department":"","location":"Dacorum","locationType":3,"description":"INTERNAL APPLICANTS ONLY Permanent Ref: IT035 Dacorum Council is transforming its ICT infrastructure to align with its recently approved digital strategy. Our digital principles are: Dacorum in the Cloud - we will use cloud-based systems (where possible) to increase ease of access, reliability and versatility Mobile First - we will look first to technologies which are mobile enabled, designed to be used anywhere Configuration not Customisation - we will configure “Out of The Box” solutions wherever possible Automate, Consolidate, Eliminate - we will automate low-value-add steps or joins in solutions and focus on eliminating manual steps wherever possible Reuse before Buy, before Build - solutions will be fully exploited, purchased only if necessary and then built only if there is a unique requirement Data as an Asset - data will be managed to ensure accuracy and quality to support informed decisions and analytical insight Security and Privacy - no solution will be deployed until we are sure that it complies with legislation and keeps our data safe Our wider digital improvement programme aims to support our customer strategy by putting users and customers at the heart of our everything we do: <ul class=\"customHTML\"> <li class=\"customHTML\">Providing the right tools for customers to interact with us digitally where they can so that we can direct our expert resources where they are needed most</li> <li class=\"customHTML\">Providing users with the right tools to enable them to be more productive in their jobs enabling them to provide services in the best way to meet customer need.</li> </ul> The Applications Analyst will sit within the Applications teams to: <ul class=\"customHTML\"> <li class=\"customHTML\">Provide application technical support to users across the Council.</li> <li class=\"customHTML\">Diagnose and troubleshoot a wide range of applications issues.</li> <li class=\"customHTML\">Perform upgrades and scheduled maintenance and working with the Infrastructure and Cyber Security Engineers deploy patches and security fixes.</li> </ul> This role is critical in ensuring the seamless operation of our business applications, providing high-level technical support, and maintaining strong relationships with end-users across the organization. The Applications Support Analyst will provide support for application-related issues, ensuring quick resolution and minimal disruption to business processes. This position requires a deep understanding of application architecture, strong problem-solving abilities, and a proactive approach to continuous improvement. This is a hybrid role with working pattern being 2 days office based and 3 working remotely. Applicants must have a driving licence that is valid in the UK. Some out of hours working may be required. A Basic check will be undertaken with the Disclosure and Barring Service to ensure that the successful candidate has no relevant convictions. The deadline for applications will be midnight on the closing date shown in the advert details. #LI-DNI","shortDescription":"","salaryDescription":"*GBP*42,916 to *GBP*45,572 per annum (Inclusive of London Fringe Weighting)","publishDate":"2024-11-19T00:00:00.000Z","expirationDate":"2024-12-16T23:59:59.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/e8aeb7f8-a427-4eb3-a717-f2577b43c3a4.png","score":1,"featured":false,"enhanced":false},{"id":"8b923172-d05b-44fc-9242-90679573729d","title":"Applications Senior Analyst","employer":"Dacorum Borough Council","department":"","location":"Dacorum","locationType":3,"description":"INTERNAL APPLICANTS ONLY Permanent Ref: IT034 Dacorum Council is transforming its ICT infrastructure to align with its recently approved digital strategy. Our digital principles are: Dacorum in the Cloud - we will use cloud-based systems (where possible) to increase ease of access, reliability and versatility Mobile First - we will look first to technologies which are mobile enabled, designed to be used anywhere Configuration not Customisation - we will configure “Out of The Box” solutions wherever possible Automate, Consolidate, Eliminate - we will automate low-value-add steps or joins in solutions and focus on eliminating manual steps wherever possible Reuse before Buy, before Build - solutions will be fully exploited, purchased only if necessary and then built only if there is a unique requirement Data as an Asset - data will be managed to ensure accuracy and quality to support informed decisions and analytical insight Security and Privacy - no solution will be deployed until we are sure that it complies with legislation and keeps our data safe Our wider digital improvement programme aims to support our customer strategy by putting users and customers at the heart of our everything we do: <ul class=\"customHTML\"> <li class=\"customHTML\">Providing the right tools for customers to interact with us digitally where they can so that we can direct our expert resources where they are needed most</li> <li class=\"customHTML\">Providing users with the right tools to enable them to be more productive in their jobs enabling them to provide services in the best way to meet customer need.</li> </ul> The Applications Senior Analyst will sit within the Applications team to: <ul class=\"customHTML\"> <li class=\"customHTML\">Ensuring the effective management, support, and enhancement of all applications across the organisation.</li> <li class=\"customHTML\">Lead the implementation of new applications and upgrades, managing the full project lifecycle from planning and testing to deployment and training.</li> <li class=\"customHTML\">Perform ongoing maintenance and optimisation of the applications. This includes performing regular system audits, tuning performance, and managing application security to ensure data protection and compliance with corporate policies and regulation.</li> </ul> The focus of this role will include comprehensive support, management, and enhancement of all applications. This role involves working closely with business units to understand their needs, troubleshooting complex application issues, managing application lifecycle activities, and working on projects to implement new systems or enhancements. Mentoring and guiding the Applications analysts is another key component of the role. You will share your expertise and knowledge, fostering a culture of continuous learning and improvement within the team. This role requires excellent communication and interpersonal skills, as you will work closely with both technical and non-technical stakeholders to achieve common goals. Staying current with industry trends, emerging technologies, and best practices is essential for success in this role. You will be expected to continually enhance your skills and knowledge, participating in relevant training sessions, webinars, and conferences. Your proactive approach to professional development will help ensure that the Council remains at the forefront of technological innovation. Leading the Application Support Team the Applications Senior Analyst, will lead the implementation of new applications and upgrades, managing the full project lifecycle from planning and testing to deployment and training. Your project management skills will be crucial in ensuring that projects are completed on time, within scope, and to the satisfaction of stakeholders. You will also be responsible for developing and maintaining comprehensive documentation, including system architecture, configuration details, and user guides, to ensure that all team members and end-users have the information they need to use and support the applications effectively. Applicants must have a driving licence that is valid in the UK. Some out of hours working may be required. A Basic check will be undertaken with the Disclosure and Barring Service to ensure that the successful candidate has no relevant convictions. The deadline for applications will be midnight on the closing date shown in the advert details. #LI-DNI","shortDescription":"","salaryDescription":"*GBP*46,620 to *GBP*49,024 per annum (Inclusive of London Fringe Weighting)","publishDate":"2024-11-19T00:00:00.000Z","expirationDate":"2024-12-16T23:59:59.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/9d38e496-d891-416a-bc5c-bcde0d2ba5e9.png","score":1,"featured":false,"enhanced":false},{"id":"5a620367-586c-480a-8cc4-4cb90bb6515e","title":"Desktop Support Senior Analyst","employer":"Dacorum Borough Council","department":"","location":"Dacorum","locationType":3,"description":"INTERNAL APPLICANTS ONLY Permanent Ref: IT031 Dacorum Council is transforming its ICT infrastructure to align with its recently approved digital strategy. Our digital principles are: Dacorum in the Cloud - we will use cloud-based systems (where possible) to increase ease of access, reliability and versatility Mobile First - we will look first to technologies which are mobile enabled, designed to be used anywhere Configuration not Customisation - we will configure “Out of The Box” solutions wherever possible Automate, Consolidate, Eliminate - we will automate low-value-add steps or joins in solutions and focus on eliminating manual steps wherever possible Reuse before Buy, before Build - solutions will be fully exploited, purchased only if necessary and then built only if there is a unique requirement Data as an Asset - data will be managed to ensure accuracy and quality to support informed decisions and analytical insight Security and Privacy - no solution will be deployed until we are sure that it complies with legislation and keeps our data safe. Our wider digital improvement programme aims to support our customer strategy by putting users and customers at the heart of our everything we do: <ul class=\"customHTML\"> <li class=\"customHTML\">Providing the right tools for customers to interact with us digitally where they can so that we can direct our expert resources where they are needed most</li> <li class=\"customHTML\">Providing users with the right tools to enable them to be more productive in their jobs enabling them to provide services in the best way to meet customer need.</li> </ul> The Desktop Support Senior Analyst will sit within the Service Desk team to: <ul class=\"customHTML\"> <li class=\"customHTML\">Provide advanced technical support and troubleshooting for all ICT Incidents and Service Requests for the Council and elected members.</li> <li class=\"customHTML\">Supporting the IT Support Manager with large scale projects such as the desktop refresh, moving services to the cloud, further development of applications etc.</li> </ul> The Desktop Support Senior Analyst plays a critical role in ensuring the smooth operation of our IT infrastructure by providing advanced technical support for all desktop-related issues. This position requires an in-depth understanding of both hardware and software components, as well as the ability to troubleshoot complex problems efficiently. The Senior Analyst is responsible for managing escalations from junior team members, ensuring that issues are resolved promptly and effectively. Collaboration is key, as you will work closely with other IT teams, such as the Infrastructure, Applications and Digital teams to address cross-functional issues and implement new technologies. You will also play a significant role in mentoring and training the ICT Trainees, providing guidance and sharing your expertise to help them grow professionally. Leading the Desktop Support Team, the Desktop Support Senior Analyst will be responsible for developing and maintaining comprehensive documentation, including knowledge base articles, standard operating procedures, and training materials. This documentation will help streamline processes, reduce downtime, and improve the overall efficiency of the IT support team. Staying current with the latest industry trends and technological advancements is essential for this role. You will be expected to continuously enhance your skills and knowledge, attending relevant training sessions, webinars, and conferences. Your proactive approach to learning and development will help ensure that the Council remains at the forefront of technological innovation. This is a hybrid role with working pattern being 2 days office based and 3 working remotely. Generous holiday entitlement - outstanding 19.5% employer contribution pension scheme - flexible working patterns - car salary sacrifice scheme Applicants must have a driving licence that is valid in the UK. Some out of hours working may be required. A Basic check will be undertaken with the Disclosure and Barring Service to ensure that the successful candidate has no relevant convictions. The deadline for applications will be midnight on the closing date shown in the advert details. #LI-NDI","shortDescription":"","salaryDescription":"*GBP*46,620 to *GBP*49,024 per annum (Inclusive of London Fringe Weighting)","publishDate":"2024-11-19T00:00:00.000Z","expirationDate":"2024-12-16T23:59:59.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/b624f20c-2598-40b2-8abe-e461e263b1e5.png","score":1,"featured":false,"enhanced":false},{"id":"3c228ce5-d933-465f-b7e8-fb3346ff13b8","title":"Infrastructure Manager","employer":"Dacorum Borough Council","department":"","location":"Dacorum","locationType":3,"description":"INTERNAL APPLICANTS ONLY Permanent Ref: IT023 Dacorum Council is transforming its ICT infrastructure to align with its recently approved digital strategy. Our digital principles are: Dacorum in the Cloud - we will use cloud-based systems (where possible) to increase ease of access, reliability and versatility Mobile First - we will look first to technologies which are mobile enabled, designed to be used anywhere Configuration not Customisation - we will configure “Out of The Box” solutions wherever possible Automate, Consolidate, Eliminate - we will automate low-value-add steps or joins in solutions and focus on eliminating manual steps wherever possible Reuse before Buy, before Build - solutions will be fully exploited, purchased only if necessary and then built only if there is a unique requirement Data as an Asset - data will be managed to ensure accuracy and quality to support informed decisions and analytical insight Security and Privacy - no solution will be deployed until we are sure that it complies with legislation and keeps our data safe Our wider digital improvement programme aims to support our customer strategy by putting users and customers at the heart of our everything we do: <ul class=\"customHTML\"> <li class=\"customHTML\">Providing the right tools for customers to interact with us digitally where they can so that we can direct our expert resources where they are needed most</li> <li class=\"customHTML\">Providing users with the right tools to enable them to be more productive in their jobs enabling them to provide services in the best way to meet customer need.</li> </ul> The focus of this role will be to manage and develop the council’s infrastructure in line with the digital strategy including building a service catalogue and expanding automated self-service to proactively reduce the number of service requests received, maintaining agreed service levels and reduce the resolution time of complex incidents. 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job vacancies in Chesham

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7
job vacancies in Chesham

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Relief Bank Support Mentor - Luton

Social Interest Group

£12.24 p/h

Victoria House (On-Site)

Posted 4 hours ago

Closing in 5 days

Care Assistant - The Crossings. Wendover

Hightown Housing Association

£12 Per Hour

Aylesbury (On-Site)

Posted 9 days ago

Closing in 3 days

Female Support Worker - Hollybush

Hightown Housing Association

£25350 Per Annum

Chesham (On-Site)

Posted 15 days ago

Closing in 4 days

Applications Analyst

Dacorum Borough Council

*GBP*42,916 to *GBP*45,572 per annum (Inclusive of London Fringe Weighting)

Dacorum (On-Site)

Posted 23 days ago

Closing in 4 days

Applications Senior Analyst

Dacorum Borough Council

*GBP*46,620 to *GBP*49,024 per annum (Inclusive of London Fringe Weighting)

Dacorum (On-Site)

Posted 23 days ago

Closing in 4 days

Desktop Support Senior Analyst

Dacorum Borough Council

*GBP*46,620 to *GBP*49,024 per annum (Inclusive of London Fringe Weighting)

Dacorum (On-Site)

Posted 23 days ago

Closing in 4 days

Infrastructure Manager

Dacorum Borough Council

*GBP*54,202 to *GBP*56,533 per annum (Inclusive of London Fringe Weighting)

Dacorum (On-Site)

Posted 23 days ago

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7 job vacancies in Chesham

Job alerts

Get ahead of new opportunities. To save a search to receive email alerts when employers post similar jobs, please enter search criteria or filters.

Relief Bank Support Mentor - Luton

Care Assistant - The Crossings. Wendover

Female Support Worker - Hollybush

Applications Analyst

Applications Senior Analyst

Desktop Support Senior Analyst

Infrastructure Manager

7
job vacancies in Chesham