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TCH REPAIRS
Head Office Monson House, Monson Way, Tunbridge Wells, TN1 1LQ
Role: Voids Clearance Driver Labourer
Reports to: Voids Supervisor
The Role: As a Voids Clearance Driver/labourer you operate a clearance vehicle and undertake a variety of tasks identified in a void property as per a specification produced by the Voids Manager and/or Supervisor, taking ownership of work, operating within Health and Safety guidelines, and remaining within budget and time parameters. Working arrangements may be as part of a team or lone working, dependent upon the scope of the works required. Works may include but not limited to, property clearance, redecoration, cleaning and two man assistance works.
Accountabilities:
<ul>
 <li>Operating a clearance vehicle, loading and unloading of material</li>
 <li>Removing contents from void addresses and tipping this at the waste management site</li>
 <li>Performing cleaning duties on a void property, to assist the management team</li>
 <li>Recording and submitting accurate data using relevant business systems electronic devices</li>
 <li>Affording excellent customer service to client representatives</li>
 <li>Arranging purchase of materials required to deliver the works in a planned and efficient manner</li>
</ul>
Comply with safeguarding policy and H&amp;S standards at all times. Operating within the company's occupational road risk policies and procedures.
Essential and Desirable Criteria
Essential:
<ul>
 <li>Previous experience in a similar role</li>
 <li>Full UK driving licence</li>
</ul>
Desirable:
<ul>
 <li>Social Housing Experience</li>
 <li>Previous experience in Voids or Property repairs/maintenance</li>
</ul>
Additionally:
<ul>
 <li>You must possess a high degree of manual dexterity as there will be frequent use of hand tools</li>
 <li>You may be required to work at height or uneven ground</li>
 <li>You must also be able to work within a confined space, without restriction</li>
</ul>
How to apply: We currently have a vacancy available in covering all our areas in Kent and East Sussex. Please complete our application form by clicking on the link below.
<a href="#">Clearance Drive and Labourer Application Form</a>





<ul></ul>

Town and Country Housing

Clearance Driver / Labourer

TCH REPAIRS
Head Office Monson House, Monson Way, Tunbridge Wells, TN1 1LQ
Role: Repairs Supervisor Reports to: Production Manager
The Role: As the Supervisor you will lead the team of trades people and sub-contractors in undertaking the required works to the highest possible standard, covering properties across various locations around the Tunbridge Wells area. As the Supervisor, you will motivate, coach and retain our tradespeople and ensure commitment, outstanding workmanship and performance in line with KPI's.
Accountabilities:
<ul>
<li>Liaise with all operatives in team and scheduler, deal with issues that arise.</li>
<li>Check and monitor Follow Ons. Approve/decline and ensure process is being followed. Any follow Ons to have materials, attendance and timeframe agreed and next appointment agreed with customer through the scheduler.</li>
<li>Review and monitor No Accesses and ensure process has been followed. Operatives should phone ahead.</li>
<li>Monitor operative diaries for start/finish times, productivity, ensure working hours are fulfilled.</li>
<li>Ensure operatives are using PDAs correctly - Photographs and audit notes are being added and that jobs are completed down in real time as and when done. Monitor times spent at suppliers and feedback wasted time with schedulers.</li>
<li>Ensure that any materials required have been ordered, assist where necessary.</li>
<li>Review vehicle movements on RAMs/Telematics.</li>
<li>Issue any permits to work as necessary (hot work, ground penetration, electric tool use).</li>
<li>Report any and all accidents within 24hrs. Ensure support is given to Customer Care team in dealing with complaints/disrepair.</li>
<li>Weekly full review of diary with scheduler and follow up on material orders.</li>
<li>Carry out pre-inspections/surveys as needed. Carry out a minimum of 2 WIP checks per week with operatives.</li>
<li>Provide feedback from the weekly productivity report.</li>
<li>Ensure all 240v electrical tools are PAT tested and added to register 110v 3 monthly, cordless battery chargers annually.</li>
<li>Carry out vehicle inspections with all operatives in team.</li>
<li>Carry out access equipment checks and added to register.</li>
<li>Ensure all operatives have the correct PPE available to them as designated by the company. Ensure all operatives have the correct tools as issued and that condition is checked. Minimum 10% post inspections on all completed work in the month.</li>
<li>Undertake Tool box Talks, ensuring attendee lists and discussion points are documented and saved accordingly. Ensure Operatives daily, weekly, monthly tasks are being carried out.</li>
<li>Be initial point of contact for all operatives in your team and their spokesperson.</li>
<li>Deal with investigations if required for operative and complaint issues. Complete all RTWs on day of return following sickness. Communication to be verbal, not texted.</li>
<li>Manage annual leave requests ensuring that only a minority are off at any one time.</li>
<li>Review and identification of training needs for operatives in team to include specialisms e.g. PASMA, TETRA etc. Conduct monthly 1-2-1 with them and document key items. Check they are ok and have healthy conversations about mental health.</li>
<li>Manage HR issues through to conclusion. Provide cover for other supervisors when on annual. Authorisation of operative expenses.</li>
<li>Build relationships with the schedulers and guide/feedback from the operatives.</li>
<li>Work to understand/develop correct van stock to increase FTF. Champion Safeguarding as we can support customers by raising concerns to TCH.</li>
<li>Disrepair jobs - follow Do's and Don'ts.</li>
<li>Compliments and complaints to be fed back immediately to operatives.</li>
</ul>
Essential and Desirable Criteria
Essential:
<ul>
<li>Excellent communication skills</li>
<li>Excellent leadership skills</li>
<li>Excellent dispute resolution skills</li>
<li>Experience of supervising teams</li>
<li>Good understanding of building maintenance</li>
<li>IT literate</li>
</ul>
Desirable:
<ul>
<li>Social Housing experience</li>
<li>City and Guilds to appropriate level</li>
<li>Experience of PDA's use</li>
<li>'Can do' attitude</li>
<li>Proactive Professional approach with high standards</li>
</ul>
How to apply: This is role is a 12 month fixed term contract and you will be covering North Kent. Please complete our application form by clicking on the link below.
<a href="#">Repairs Supervisor Application Form</a>





<ul></ul>

Repairs Supervisor

Title: Handy Person North NeighbourhoodContract Type: Permanent, Full Time, 35 hours per weekSalary: £28,191 per annumReporting Office: West Ham Lane StratfordWorking Location: Across North East LondonPersona: Mobile (Full Manual Driving License Essential)Closing Date: 27th October at 11pmInterview Date: 3rd November. <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">Benefits</a> include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">many more</a>…Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.DBSFor this post the successful candidate will need to apply for or be in possession of an Basic Disclosure Barring Service certificate (DBS) to enable them to work within the team. For further information about the Disclosure Barring Service please visit <a href="http://www.homeoffice.gov.uk/" target="_blank">www.homeoffice.gov.uk</a>Join our Estate Caretaking Service Team at L&amp;Q:<a href="https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAITCY70aMnLzPVWspNYT2EadkoS8pE20uWRbOYyO+GQZq48qLk7akO+h8xMgkv4TnseXbVfHSochMBSeP4Du3UJ" target="_blank">Role Profile Handyperson.docx</a> This is an exciting opportunity to join the Estate Caretaking Service, which is a key function of our continuing commitment to providing a responsive customer-based service for our residents.The role is for a Handy Person who will assist in the delivery of our estate services to provide a high standard of maintenance in communal areas, within our blocks, and on our estates.If this sounds like you, we would love for you to apply!Your impact in the role:You will be working as part of a team, but predominantly working alone, assisting in the delivery of our estate services to provide a high standard of minor repairs in communal areas, within our blocks, and on our estates.You will be carrying out communal repairs that will pre-planned projects involving painting, decorating, grounds work, and general improvement of schemes.You will also be liaising directly with L&amp;Q staff, residents, and contractors and you must have due regard to health &amp; safety and security issues.You will be responsible for the vehicle, tools and equipment provided to youWhat you'll bring:Capable of identifying H&amp;S risks and carrying out a variety of communal repair jobs.Trade skills or DIY or Gardening experience is essential.Full UK Driving Licence is essential.A good communicator and willing to learn new skills as the service adapts to the changing needs within the Trust.Confident working remotely as part of a team therefore you must have good interpersonal skills and be able to arrange work schedules and plan the implementation of work.Be self-motivated, proactive, and able to organise your time effectively and be aware of safe working practices.Confident in using basic IT packagesBe committed to providing excellent customer service We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&amp;Q reserve the right to not accept statements that exceed 500 words.About L&amp;Q:We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate <a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q.L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more.If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a>At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.Click <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a> to find out more about L&amp;Q and why you should join us! <ul></ul>

London and Quadrant Housing Trust

Handyperson North London - 7189

Title: Scheme Improvement HandypersonContract Type: Permanent, Full Time, 35 hoursSalary: £28,191 per annum Grade: 3Reporting Office: London, Stratford Persona: Site Based Worker, Contractual hours to be worked from allocated site(s), with ad hoc office attendance as requiredClosing Date: 28th October at 9amInterview Dates: 3rd NovemberPlease click here for the role profile - <a href="https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAI3dMyH7+aRsXJPdz+CdVHA1Bnc+eC9LdO/a2aPvs8raFDLnwDGqw/ROWz0WtiPnDkaGVrjqmOVNtWEjIrd82oi" target="_blank">Handyperson Role Profile.docx</a> <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">Benefits</a> include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">many more</a>…Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.*Previous Applicants May Not Apply* - (if prior applications were regretted within 12 weeks) Join our Scheme Improvement Team at L&amp;Q: The Scheme Improvement Team is part of our Caretaking Service and is a key function of our continuing commitment to providing a responsive customer-based service for our residents.Your impact in the role:<ul><li>You will be working as part of a team assisting in delivery of our estate services to provide a high standard of maintenance in communal areas, within our blocks and on our estates.</li><li>You will be carrying out pre-planned projects involving painting, decorating, grounds work, and general improvement of schemes, as well as some minor maintenance where necessary.</li><li>You will also be liaising directly with L&amp;Q staff, residents and contractors and you must have due regard to health &amp; safety and security issues.</li></ul>What you'll bring:<ul><li>You should be capable of carrying out a variety repair jobs and able to work effectively as part of a team and under your own initiative.</li><li>Capable of trade skills or DIY or Gardening experience is essential.</li><li>A good communicator and be willing to learn new skills as the service adapts to the changing needs within the Trust.</li><li>Confident working remotely as part of a team therefore you must have good interpersonal skills and be able to arrange work schedules and plan the implementation of work.</li><li>Be self-motivated, proactive and able to organise your time effectively and aware of safe working practices.</li><li>It is an essential requirement that you have a good standard of both literacy and IT skills, as you will be required to use a PC undertaking online courses and assessments. We can further your skills during the probation period.</li></ul>A Full UK, manual, driving license is essential as you will be required to drive a company vehicle. (Large Ford Transit)DBSFor this post the successful candidate will need to apply for or be in possession of an Basic Disclosure Barring Service certificate (DBS) to enable them to work within the team. For further information about the Disclosure Barring Service please visit <a href="http://www.homeoffice.gov.uk/" target="_blank">www.homeoffice.gov.uk</a>If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a>About L&amp;Q:We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate <a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q.L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click <a href="https://www.lqgroup.org.uk/about-landq/our-vision-and-values/ethics-and-diversity" target="_blank">here</a> to read more. At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.Click <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a> to find out more about L&amp;Q and why you should join us!<ul></ul>

Handyperson Scheme Improvement - 7195

Title: Plumber Multi tradeContract Type: Full time 40 hoursper weekSalary: £39,707 per yearGrade: 5Reporting Office: River House, SidcupDA14Working Location: Lambeth &amp;Southwark and Surrounding South London areaPersona: Mobile (van will be provided for business use)Working Pattern: 8 to 5 Monday toFriday. Call outs per rota basis Closing Date: 24thOctober 11pmInterview Dates: 3rdNovember 2025<a href="https://lqgroup.engageats.co.uk/ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAITCY70aMnLzPVWspNYT2Ea2TwmHbU9iYmORBSjTfWA5Buz0NiCRygz18QQPwbtLu6KsJC4hbaE1Ka4Gvzbkttc" target="_blank">Role Profile.doc</a><a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">Benefits</a> include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">many more</a>… Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.Join our Maintenance Team at L&amp;Q:If this sounds like you, we would love for you to apply! Our South repairs team are looking for an experienced Plumber to join the in house Maintenance Service. This role covers South London. Your impact in the role:Our plumbers deal with all aspects of Plumbing repairs and replacements of sinks water tanks, and bathrooms. In addition to plumbing you will have associated skills and experience in basic carpentry, tiling, painting/decorating and patch plastering repairs.We will expect you to have effective communication skills, have experience of working in a building and/or housing maintenance environment including a knowledge of a varied housing stock.Customer satisfaction is of the utmost importance to L&amp;Q and as a first line of contact to our residents we expect you to have outstanding customer service and ability to deliver a right first-time service. Limiting follow ons and increasing satisfaction.What you'll bring:· Sound working trade knowledge and experience, NVQ or qualified through experience· Able to deliver excellent customer service · Right first-time approach. Unvented qualification - desirable · Health and Safety Conscious · Previous experience in a similar role within a social housing environment is an advantage· Wide range of Multi trade skillIt is essential to have a manual driving license to carry out this role and you must have your own hand tools (larger tools and specialist equipment will be arranged if needed) DBSFor this post the successful candidate will need to apply for or be in possession of an Basic/Enhanced Disclosure Barring Service certificate (DBS) to enable them to work within the team. For further information about the Disclosure Barring Service please visit <a href="http://www.homeoffice.gov.uk/" target="_blank">www.homeoffice.gov.uk</a>.A Recruitment Advocate will join this recruitment process as a panel member. This is part of an internal scheme supporting our recruitment process to be fair, transparent and consistent, particularly at senior levels. If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a>About L&amp;Q:We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate <a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q. L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click <a href="https://www.lqgroup.org.uk/about-landq/our-vision-and-values/ethics-and-diversity" target="_blank">here</a> to read more. At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations. Click <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a> to find out more about L&amp;Q and why you should join us! LQLL&amp;Q is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. The successful applicant will be required to undertake appropriate safeguarding checks. SLG RolesWe value diversity in all its facets, including gender, disability, age, ethnicity, sexual orientation and identity. When it comes to finding a diverse balance for our senior positions, we have decided to address gender and ethnicity first. As such we are committed to offering an interview to at least one ethnic minority candidate and one female candidate for all senior leadership positions if they fulfil the role criteria. *ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time. <ul></ul>

Plumber Multi trade - 7175

Title: Head of Maintenance Services (North Region)Contract Type: Permanent, Full Time, 35 hours per week Salary: £90,480 - £100,207 per annum dependant on experience *Plus essential car user allowance of £1,300 per annumReporting Office: London, Stratford Persona: Agile (20% - 40% office working)Closing date for completed applications 31st October at 5pmInterviews will be carried out in NovemberPlease apply through the following link: <a href="https://www.linkedin.com/jobs/view/4311567088/" target="_blank">L&amp;Q Head of Maintenance Apply </a><a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">Benefits</a> include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">many more</a>… Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.*Previous Applicants May Not Apply* - (if prior applications were regretted within 12 weeks) <a href="https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAI3dMyH7+aRsXJPdz+CdVHAZRDNJEuKRbW4LAh7E5ua9QCoXlQw+4BlvvSAcFxqqbrZ8Ok6lZmQGv73pxkvHiSP" target="_blank">Head of Maintenance - Role Profile.docx</a>Are you an exceptional leader with property experience and a desire for continuous improvement?L&amp;Q are looking for a Head of Maintenance Services to focus on the organisation’s Repairs Service covering our North London region, plus surrounding areas. This is an excellent opportunity to join the organisation as we embark on our journey from C2 to C1 and support us in achieving and maintaining top quartile performance in the sector. You will oversee a large operation, managing the in-house delivery of repairs to c.50,000 homes. You will report to the Director of Maintenance Operations and will have a team of Maintenance Managers within each area reporting into you. Working across a large geographical region with direct responsibility for the operational leadership for direct maintenance services under your control. You will ensure that there is a focus on achieving budgets; with responsibility of a budget of circa £40 million and financial plans ensure that the region provide a cost-effective service delivery and ensure the management of robust contract management. This role has direct influence over improving customer satisfaction, efficiency and productivity and ensuring that our residents have seamless customer focused experiences. Placing focus on a right first time approach. Working with multiple stakeholders across L&amp;Q to improve efficient and effective service that removes complexity and delivers the best possible outcomes for customers. The Head of service will deliver our people strategies and approaches to ensure we can attract and retain the best people, develop Managers and DM’s Academy approach. Working in line with and promoting the L&amp;Q Values and ensuring that Managers are delivering on our behavioural framework. You will have a good understanding of Health and Safety standards, regulatory and governance compliance for Maintenance services and make sure that they are adhered to and that risks are understood and managed. To be considered for this role candidates will have:<ul><li>Level 4 or above CIH qualification or equivalent experience</li></ul><ul><li>Proven leadership in a senior repairs / maintenance role within social housing or a similar environment </li></ul><ul><li>A strong understanding of housing legislation and compliance with requirements </li></ul><ul><li>Have a track record of managing large budgets efficiently, with evidence of cost control and value of money </li></ul><ul><li>A successful track record of developing and delivering long term, integrated strategies in collaboration with others across a large portfolio of properties and estates </li></ul><ul><li>Experience of managing a large teams both office and field based, including in-depth knowledge of relevant H&amp;S requirements </li></ul>A Recruitment Advocate will join this recruitment process as a panel member. This is part of an internal scheme supporting our recruitment process to be fair, transparent and consistent, particularly at senior levels.About L&amp;Q:We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate <a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q. L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. <a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.lqgroup.org.uk%2Fabout-landq%2Four-vision-and-values%2Fethics-and-diversity&amp;data=05|02|KStanden%40lqgroup.org.uk|8105005939254d73e02c08ddc53da75f|98d94a17168648bdb71287295b8149d5|0|0|638883590780900629|Unknown|TWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D|0|||&amp;sdata=cncGQvKw9hx%2ByGiAThezKJXzg6b%2Fps8ORRyw5alFqoA%3D&amp;reserved=0" target="_blank">Diversity and inclusion at L&amp;Q | L&amp;Q Group</a>If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a>At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations. Click <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a> to find out more about L&amp;Q and why you should join us! SLG RolesWe value diversity in all its facets, including gender, disability, age, ethnicity, sexual orientation and identity. When it comes to finding a diverse balance for our senior positions, we have decided to address gender and ethnicity first. As such we are committed to offering an interview to at least one ethnic minority candidate and one female candidate for all senior leadership positions if they fulfil the role criteria. *ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time. 





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Head of Maintenance Services - 7169

<h4>About the role</h4><h4>Role Summary</h4>Purpose:<ul><li> To carry out a range property maintenance works to Empty Homes to bring homes up to the lettable standard</li></ul><h4>Salary:</h4>£34,981 per annum<h4>Hours of Work:</h4>40<h4>Contract:</h4>Permanent<h4>Probation Period:</h4>6 Months <h4>Notice Period:</h4>1 Month<h4>Who are we?</h4>We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.<h4>Meet your Manager</h4>"I have worked here for 5 years during which time I moved from an Operative to a Void Chargehand position. I am looking forward to continuing my career journey with Town &amp; Country Housing and am looking for Voids Operatives to join my team."Leonard Brooker, Voids Chargehand<h4>What will you be doing?</h4><h4>Role Specific Responsibilities</h4><ul><li> Receive and complete works via a PDA device and accurately record SOR codes on orders.</li><li> Work safely and always in accordance with the Health and Safety At Work Act. Encourage others to be safe in the workplace and report any safety concerns to a manager/supervisor/chargehand</li><li> Ensure job completion notes are accurately recorded and before and after photographic evidence is produced for audit purposes.</li><li> Ensure any additions or omissions to specification are accurately recorded.</li><li> Complete works that have been prepared on detailed work specifications.</li><li> All work to be completed to a high standard of quality.</li><li> Ensure that vehicle is kept clean and tidy and in a good state of repair.</li><li> Report all breakdowns/accidents and other vehicle related incidents to your Line Manager or equivalent.</li><li> To be careful with materials and company resources generally and ensure company tools are stored safely and kept in good working order.</li><li> Report any safeguarding concerns to your Line Manager or equivalent</li><li> Be responsible for reporting any issues of damp and mould and instigating repairs/works and ensure that where urgent cases of damp and mould are highlighted, decanting of residents is instigated.</li></ul><h4>General</h4><ul><li> To adhere to the equal opportunities policy and to actively promote equality of opportunity wherever possible.</li><li> Recognise, respect and promote the different roles and diversity of the individuals within the business.</li><li> To actively contribute towards key performance indicators and professional standards.</li><li> Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process.</li><li> This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly.</li><li> To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.</li><li> To take responsibility for your own development and professionalism, ensuring that you keep up to date with new developments and continuously expand and build on your knowledge.</li><li> Attend and participate in training and other meetings and staff events as required.</li><li> Be an effective member of your team, presenting a positive impression of your section and the business.</li></ul><h4>About You</h4><h4>Education &amp; Qualifications</h4><ul><li> GCSE standard or equivalent education</li><li> Competent user of mobile devices for receiving and recording work (PDAs)</li><li>Full driving licence</li></ul><h4>Key Skills &amp; Competencies</h4><ul><li> Experience working in social housing homes</li><li> Good trade skills</li><li> Good time management</li><li> Good understanding of working safely and responsibilities under HASWA</li><li> Knowledge of risk management/assessment frameworks</li></ul><h4>Behaviours</h4><ul><li> Excellent verbal and written communication skills</li><li> Excellent customer care skills</li><li> Good understanding of Schedule of Rates (SOR) codes</li><li> Proven ability to organise and prioritise work, meet deadlines, work under pressure and handle a number of tasks simultaneously and accurately</li><li> Proactive approach to solving problems</li><li> Able to work as an effective team member with minimum supervision</li><li> Ability to multitask and anticipate assignments while maintaining meticulous attention to detail</li><li> Demonstrates resilience in pressured and stressful situations</li><li> Ability to deal with sensitive information, maintaining discretion and confidentiality</li><li> Ability to create an environment of trust, fairness and openness.</li><li> Good team player</li><li> Able to work with a high degree of autonomy and flexibility. </li></ul><h4>Why Choose Us</h4><ul><li>Contributory pension scheme 4% to 10% matched contributions</li><li>Hybrid working</li><li>Free onsite car parking</li><li>Life assurance of 4x annual salary (Terms and Conditions apply)</li><li>30 days annual leave in addition to bank holidays</li><li>Two volunteer days per year</li><li>Employee assistance programme (24/7 telephone advice, information portal &amp; face to face counselling sessions)</li><li>Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses</li><li>Extensive annual Staff Wellbeing programme</li><li>Enhanced maternity, paternity, and shared parental leave provision</li><li>Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)</li><li>Annual flu vaccinations</li><li>Access to an extensive range of corporate discounts on shopping, travel &amp; days out</li><li>Social events, including lunchtime walking, rounders, festive Fridays</li><li>Travel loan</li></ul><h4>Our Values</h4>Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:<h4>Equal Opportunities Statement</h4>TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.<h4>Apply</h4><h4>Internal Applications</h4>Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to the HR inbox.For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.If you have any questions, or require further clarification, please speak to HR.<h4>External Applications</h4>Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.Please note: As an employer, Town &amp; Country Housing does not provide sponsorship as a licensed UK employer.<h4>Key dates</h4><h4>Applications Close:</h4><h4>Interview Date:</h4><a href="https://prteam.typeform.com/to/Uw61rDgC" target="_blank">Apply now</a>





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7 Maintenance Jobs in Gillingham, UK