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<p><strong>TCH REPAIRS</strong></p>
<p><strong>Head Office</strong><br>Monson House, Monson Way, Tunbridge Wells, TN1 1LQ</p>
<p><strong>Role:</strong> Repairs Supervisor<br><strong>Reports to:</strong> Production Manager</p>
<p><strong>The Role:</strong> As the Supervisor you will lead the team of trades people and sub-contractors in undertaking the required works to the highest possible standard, covering properties across various locations around the Tunbridge Wells area. As the Supervisor, you will motivate, coach and retain our tradespeople and ensure commitment, outstanding workmanship and performance in line with KPI's.</p>
<p><strong>Accountabilities:</strong></p>
<ul>
    <li>Liaise with all operatives in team and scheduler, deal with issues that arise.</li>
    <li>Check and monitor Follow Ons. Approve/decline and ensure process is being followed. Any follow Ons to have materials, attendance and timeframe agreed and next appointment agreed with customer through the scheduler.</li>
    <li>Review and monitor No Accesses and ensure process has been followed. Operatives should phone ahead.</li>
    <li>Monitor operative diaries for start/finish times, productivity, ensure working hours are fulfilled.</li>
    <li>Ensure operatives are using PDAs correctly - Photographs and audit notes are being added and that jobs are completed down in real time as and when done. Monitor times spent at suppliers and feedback wasted time with schedulers.</li>
    <li>Ensure that any materials required have been ordered, assist where necessary.</li>
    <li>Review vehicle movements on RAMs/Telematics.</li>
    <li>Issue any permits to work as necessary (hot work, ground penetration, electric tool use).</li>
    <li>Report any and all accidents within 24hrs. Ensure support is given to Customer Care team in dealing with complaints/disrepair.</li>
    <li>Weekly full review of diary with scheduler and follow up on material orders.</li>
    <li>Carry out pre-inspections/surveys as needed. Carry out a minimum of 2 WIP checks per week with operatives.</li>
    <li>Provide feedback from the weekly productivity report.</li>
    <li>Ensure all 240v electrical tools are PAT tested and added to register 110v 3 monthly, cordless battery chargers annually.</li>
    <li>Carry out vehicle inspections with all operatives in team.</li>
    <li>Carry out access equipment checks and added to register.</li>
    <li>Ensure all operatives have the correct PPE available to them as designated by the company. Ensure all operatives have the correct tools as issued and that condition is checked. Minimum 10% post inspections on all completed work in the month.</li>
    <li>Undertake Tool box Talks, ensuring attendee lists and discussion points are documented and saved accordingly. Ensure Operatives daily, weekly, monthly tasks are being carried out.</li>
    <li>Be initial point of contact for all operatives in your team and their spokesperson.</li>
    <li>Deal with investigations if required for operative and complaint issues. Complete all RTWs on day of return following sickness. Communication to be verbal, not texted.</li>
    <li>Manage annual leave requests ensuring that only a minority are off at any one time.</li>
    <li>Review and identification of training needs for operatives in team to include specialisms e.g. PASMA, TETRA etc. Conduct monthly 1-2-1 with them and document key items. Check they are ok and have healthy conversations about mental health.</li>
    <li>Manage HR issues through to conclusion. Provide cover for other supervisors when on annual. Authorisation of operative expenses.</li>
    <li>Build relationships with the schedulers and guide/feedback from the operatives.</li>
    <li>Work to understand/develop correct van stock to increase FTF. Champion Safeguarding as we can support customers by raising concerns to TCH.</li>
    <li>Disrepair jobs - follow Do's and Don'ts.</li>
    <li>Compliments and complaints to be fed back immediately to operatives.</li>
</ul>
<p><strong>Essential and Desirable Criteria</strong></p>
<p><strong>Essential:</strong></p>
<ul>
    <li>Excellent communication skills</li>
    <li>Excellent leadership skills</li>
    <li>Excellent dispute resolution skills</li>
    <li>Experience of supervising teams</li>
    <li>Good understanding of building maintenance</li>
    <li>IT literate</li>
</ul>
<p><strong>Desirable:</strong></p>
<ul>
    <li>Social Housing experience</li>
    <li>City and Guilds to appropriate level</li>
    <li>Experience of PDA's use</li>
    <li>'Can do' attitude</li>
    <li>Proactive Professional approach with high standards</li>
</ul>
<p><strong>How to apply:</strong> This is role is a 12 month fixed term contract and you will be covering North Kent. Please complete our application form by clicking on the link below.</p>
<p><a href="#">Repairs Supervisor Application Form</a></p>





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Town and Country Housing

Repairs Supervisor

<p><strong>TCH REPAIRS</strong></p>
<p><strong>Head Office</strong><br>Monson House, Monson Way, Tunbridge Wells, TN1 1LQ</p>
<p><strong>Role:</strong> Voids Clearance Driver Labourer</p>
<p><strong>Reports to:</strong> Voids Supervisor</p>
<p><strong>The Role:</strong> As a Voids Clearance Driver/labourer you operate a clearance vehicle and undertake a variety of tasks identified in a void property as per a specification produced by the Voids Manager and/or Supervisor, taking ownership of work, operating within Health and Safety guidelines, and remaining within budget and time parameters. Working arrangements may be as part of a team or lone working, dependent upon the scope of the works required. Works may include but not limited to, property clearance, redecoration, cleaning and two man assistance works.</p>
<p><strong>Accountabilities:</strong></p>
<ul>
    <li>Operating a clearance vehicle, loading and unloading of material</li>
    <li>Removing contents from void addresses and tipping this at the waste management site</li>
    <li>Performing cleaning duties on a void property, to assist the management team</li>
    <li>Recording and submitting accurate data using relevant business systems electronic devices</li>
    <li>Affording excellent customer service to client representatives</li>
    <li>Arranging purchase of materials required to deliver the works in a planned and efficient manner</li>
</ul>
<p>Comply with safeguarding policy and H&amp;S standards at all times. Operating within the company's occupational road risk policies and procedures.</p>
<p><strong>Essential and Desirable Criteria</strong></p>
<p><strong>Essential:</strong></p>
<ul>
    <li>Previous experience in a similar role</li>
    <li>Full UK driving licence</li>
</ul>
<p><strong>Desirable:</strong></p>
<ul>
    <li>Social Housing Experience</li>
    <li>Previous experience in Voids or Property repairs/maintenance</li>
</ul>
<p><strong>Additionally:</strong></p>
<ul>
    <li>You must possess a high degree of manual dexterity as there will be frequent use of hand tools</li>
    <li>You may be required to work at height or uneven ground</li>
    <li>You must also be able to work within a confined space, without restriction</li>
</ul>
<p><strong>How to apply:</strong> We currently have a vacancy available in covering all our areas in Kent and East Sussex. Please complete our application form by clicking on the link below.</p>
<p><a href="#">Clearance Drive and Labourer Application Form</a></p>





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Clearance Driver / Labourer

<h4>About the role</h4><h4>Role Summary</h4><p><strong>Purpose:</strong></p><ul><li> To carry out a range property maintenance works to Empty Homes to bring homes up to the lettable standard</li></ul><h4>Salary:</h4><p>£34,981 per annum</p><h4>Hours of Work:</h4><p>40</p><h4>Contract:</h4><p>Permanent</p><h4>Probation Period:</h4><p>6 Months </p><h4>Notice Period:</h4><p>1 Month</p><h4>Who are we?</h4><p>We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.</p><h4>Meet your Manager</h4><p>"I have worked here for 5 years during which time I moved from an Operative to a Void Chargehand position. I am looking forward to continuing my career journey with Town &amp; Country Housing and am looking for Voids Operatives to join my team."</p><p>Leonard Brooker, Voids Chargehand</p><h4>What will you be doing?</h4><h4>Role Specific Responsibilities</h4><ul><li> Receive and complete works via a PDA device and accurately record SOR codes on orders.</li><li> Work safely and always in accordance with the Health and Safety At Work Act. Encourage others to be safe in the workplace and report any safety concerns to a manager/supervisor/chargehand</li><li> Ensure job completion notes are accurately recorded and before and after photographic evidence is produced for audit purposes.</li><li> Ensure any additions or omissions to specification are accurately recorded.</li><li> Complete works that have been prepared on detailed work specifications.</li><li> All work to be completed to a high standard of quality.</li><li> Ensure that vehicle is kept clean and tidy and in a good state of repair.</li><li> Report all breakdowns/accidents and other vehicle related incidents to your Line Manager or equivalent.</li><li> To be careful with materials and company resources generally and ensure company tools are stored safely and kept in good working order.</li><li> Report any safeguarding concerns to your Line Manager or equivalent</li><li> Be responsible for reporting any issues of damp and mould and instigating repairs/works and ensure that where urgent cases of damp and mould are highlighted, decanting of residents is instigated.</li></ul><h4>General</h4><ul><li> To adhere to the equal opportunities policy and to actively promote equality of opportunity wherever possible.</li><li> Recognise, respect and promote the different roles and diversity of the individuals within the business.</li><li> To actively contribute towards key performance indicators and professional standards.</li><li> Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process.</li><li> This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly.</li><li> To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.</li><li> To take responsibility for your own development and professionalism, ensuring that you keep up to date with new developments and continuously expand and build on your knowledge.</li><li> Attend and participate in training and other meetings and staff events as required.</li><li> Be an effective member of your team, presenting a positive impression of your section and the business.</li></ul><h4>About You</h4><h4>Education &amp; Qualifications</h4><ul><li> GCSE standard or equivalent education</li><li> Competent user of mobile devices for receiving and recording work (PDAs)</li><li><em><strong>Full driving licence</strong></em></li></ul><h4>Key Skills &amp; Competencies</h4><ul><li> Experience working in social housing homes</li><li> Good trade skills</li><li> Good time management</li><li> Good understanding of working safely and responsibilities under HASWA</li><li> Knowledge of risk management/assessment frameworks</li></ul><h4>Behaviours</h4><ul><li> Excellent verbal and written communication skills</li><li> Excellent customer care skills</li><li> Good understanding of Schedule of Rates (SOR) codes</li><li> Proven ability to organise and prioritise work, meet deadlines, work under pressure and handle a number of tasks simultaneously and<br>accurately</li><li> Proactive approach to solving problems</li><li> Able to work as an effective team member with minimum supervision</li><li> Ability to multitask and anticipate assignments while maintaining meticulous attention to detail</li><li> Demonstrates resilience in pressured and stressful situations</li><li> Ability to deal with sensitive information, maintaining discretion and confidentiality</li><li> Ability to create an environment of trust, fairness and openness.</li><li> Good team player</li><li> Able to work with a high degree of autonomy and flexibility. </li></ul><h4>Why Choose Us</h4><ul><li>Contributory pension scheme 4% to 10% matched contributions</li><li>Hybrid working</li><li>Free onsite car parking</li><li>Life assurance of 4x annual salary (Terms and Conditions apply)</li><li>30 days annual leave in addition to bank holidays</li><li>Two volunteer days per year</li><li>Employee assistance programme (24/7 telephone advice, information portal &amp; face to face counselling sessions)</li><li>Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses</li><li>Extensive annual Staff Wellbeing programme</li><li>Enhanced maternity, paternity, and shared parental leave provision</li><li>Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)</li><li>Annual flu vaccinations</li><li>Access to an extensive range of corporate discounts on shopping, travel &amp; days out</li><li>Social events, including lunchtime walking, rounders, festive Fridays</li><li>Travel loan</li></ul><h4>Our Values</h4><p>Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.</p><p>Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.</p><p>We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:</p><h4>Equal Opportunities Statement</h4><p>TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.</p><p>We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.</p><p>We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.</p><h4>Apply</h4><h4>Internal Applications</h4><p>Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to the HR inbox.</p><p>For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.</p><p>Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.</p><p>If you have any questions, or require further clarification, please speak to HR.</p><h4>External Applications</h4><p>Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.</p><p>Please note: As an employer, Town &amp; Country Housing does not provide sponsorship as a licensed UK employer.</p><h4>Key dates</h4><h4>Applications Close:</h4><h4>Interview Date:</h4><a href="https://prteam.typeform.com/to/Uw61rDgC" target="_blank">Apply now</a>





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3 Maintenance Jobs in Royal Tunbridge Wells, Tunbridge Wells, UK