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<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/2510/Housing_and_Income_Collection_Service_Manager_.pdf" target="_blank">Housing_and_Income_Collection_Service_Manager_</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.



We have an excellent opportunity available for a Service Manager - Housing &amp; Income to join our team at Wokingham Borough Council, on a full time, permanent basis.
As the Service Manager - Housing &amp; Income, you will be responsible for the leadership, direction, and performance of Housing Management services to residents living in council housing or homes provided by council-owned companies, for people in all tenures, and supporting to the wider housing service in the council.
This is an exciting opportunity to join a council with a strong track record of delivering high-quality housing services and a clear commitment to continuous improvement. The Housing Operations team has been recognised for its resident-focused approach and its success in embedding new ways of working that improve outcomes for tenants, leaseholders, and communities. We are in the midst of a significant culture change programme, embedding values of accountability, collaboration, and customer-first thinking across all housing services. The successful candidate will play a pivotal role in driving this transformation, leading teams to embrace innovation, adapt to new ways of working, and continually improve service delivery. Alongside cultural transformation, the service is also investing in technological improvements, including the development of digital services, new housing management workflows, and the use of customer insight to shape decision-making. These changes are enabling us to deliver more efficient, transparent, and accessible services for residents. The postholder will also have a key role in ensuring the council remains compliant with new regulatory requirements, including those under the Social Housing Regulation Act, while helping to shape the delivery of the Housing Improvement Programme.
This is a high-profile role with significant scope to make a positive impact across the borough.
Benefits:
Not only is this an excellent opportunity, but it’s a fantastic time to join our team. You will receive an extensive range of employee benefits including:
⭐ A generous annual leave entitlement of days 31 (rising to 36 days after 5 years continued local government service), plus Bank Holidays
⭐ An excellent local government pension scheme
⭐ An employee assistance programme including 24/7 wellbeing helpline
⭐ A range of local &amp; lifestyle discounts
⭐ Use of a free onsite gym (located at Shute End office)
⭐ Salary sacrifice car &amp; cycle to work schemes
⭐ And much more! 
Key responsibilities:
<ul>
<li>Provide strategic leadership, direction, and governance across housing management, ensuring services deliver intended outcomes, meet regulatory requirements, and achieve high customer satisfaction.</li>
<li>Work collaboratively with senior leaders, colleagues, partners, and stakeholders to shape housing strategy, set KPIs, and drive continuous improvement.</li>
<li>Lead, develop, and support housing management, housing support, and income collection teams to deliver high-performing, customer-focused, and compliant services.</li>
<li>Drive performance and financial management, including income collection, tenancy sustainment, and minimising rent and void losses to maximise housing supply.</li>
<li>Develop and implement policies, change programmes, and digital services that improve efficiency, innovation, and resident engagement.</li>
<li>Champion resident involvement by establishing accessible systems and processes that empower tenants to influence service delivery and neighbourhood outcomes.</li>
<li>Lead recruitment, development, and performance management of staff, embedding a culture of learning, innovation, and sector-leading practice.</li>
<li>Identify, monitor, and manage strategic risks and issues that could affect the Housing Improvement Programme or wider housing outcomes.</li>
</ul>
Candidate requirements:
<ul>
<li>A relevant professional qualification in housing (CIH Level 4 or above, ideally Level 5, or equivalent).</li>
<li>Senior management experience within the housing sector, with a strong track record of delivering housing management services.</li>
<li>Experience leading teams to achieve high performance and excellent customer outcomes.</li>
<li>A proven ability to drive service improvements, deliver efficiencies, and enhance the customer experience.</li>
<li>Strong knowledge of housing management best practice, and the regulatory, legislative, and policy environment affecting social housing.</li>
<li>Excellent communication and partnership skills, with the ability to engage residents, colleagues, councillors, and external partners.</li>
<li>The ability to manage budgets, risks, and competing priorities while ensuring compliance and accountability.</li>
<li>Must be able to travel to locations across the borough and help in out of hours response arrangements, and attend evening meetings.&nbsp;</li>
</ul>
Our area: 
Wokingham Borough is set in the heart of Berkshire with excellent transport links to Reading and central London. Our area comprises of a vibrant and historical market town, attractive villages, and miles of beautiful countryside. &nbsp;
We’re home to a range of high performing schools including 69 primary and 21 secondary schools, a host of international businesses and an incredible community. We have a strong local economy with accelerated growth, a range of excellent public facilities and low levels of crime, offering an exceptional quality of life.
Click the link below and apply today. Alternatively, if you would like to have an informal discussion about the role, please e-mail Martin Cooke, Interim Head of Housing Operations -&nbsp; <a href="mailto:martin.cooke@wokingham.gov.uk" target="_blank">martin.cooke@wokingham.gov.uk</a>
Closing date:&nbsp;21st September 2025, 11pm Interviews:&nbsp;Week Commencing 22nd September 2025 &nbsp;
If your application is shortlisted for an interview, you will be required to provide proof of your right to work in the UK at that stage. Additionally, successful candidates must present proof upon receiving a job offer.
Please note that all offers are conditional and subject to the satisfactory completion of pre-employment checks.
Please be aware that we will be reviewing the applications we receive on a daily basis, and we reserve the right to close the advert early if suitable candidates are identified.
Wokingham Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff, other workers and volunteers to share this commitment. All successful candidates for this role will be subject to Disclosure &amp; Barring Service (DBS) checks along with other relevant employment checks.
Due to the high volume of applications we receive, we regret that we are unable to respond to every applicant individually.
If you do not hear from us within 4 weeks of the application closing date, please assume that your application has not been successful on this occasion.
We appreciate your interest in joining Wokingham Borough Council and thank you for taking the time to apply.
Wokingham is an equal opportunities employer.

Wokingham Borough Council

Service Manager – Housing and Income

<ul></ul>





We’re looking for a motivated Trades Supervisor to join our responsive repairs and maintenance team. This is a key role ensuring the delivery of high-quality building maintenance and repair works that meet customer expectations and comply with all relevant health and safety standards. We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities. About the Role: The role will be based at our depot at 19 Bennet Road, Reading, Berkshire, RG2 0QX As our Trades Supervisor, you’ll take the lead in overseeing the day-to-day operations of a team of skilled trade operatives and sub-contractors. Your main goal? To ensure that repairs and maintenance work is completed efficiently, safely, and to the highest standards. You’ll be responsible for:
<ul>
<li>Allocating and programming repair jobs to the right staff at the right time</li>
<li>Supervising trade operatives on-site, ensuring compliance with health &amp; safety procedures</li>
<li>Monitoring quality, performance, and productivity, and identifying training needs</li>
<li>Managing sub-contractors and ensuring their work meets our standards</li>
<li>Conducting toolbox talks, 1:1s, skills assessments, van stock checks and regular site visits</li>
<li>Supporting apprentices and trainees with hands-on development</li>
<li>Assisting in budget monitoring and providing feedback for service improvements</li>
</ul>
This is a varied and rewarding role offering you the opportunity to shape the delivery of services that directly improve homes and lives across Reading. About You: You’ll be a qualified trades professional with a recognised apprenticeship or City &amp; Guilds qualification (or equivalent), and substantial experience in your trade. You’ll bring practical knowledge of building construction techniques and relevant legislation, including a solid understanding of Health and Safety regulations—especially CDM requirements. While an SMSTS or IOSH qualification is desirable, it’s not essential. As a natural team leader, you’ll have experience supervising trade operatives or sub-contractors, with the ability to motivate, guide, and assess the work of others. You’ll be confident delivering toolbox talks, providing constructive feedback, and ensuring that work is carried out safely, efficiently, and to a high standard. You’ll also be comfortable liaising with a range of people—from contractors to customers—and capable of handling complaints with tact and professionalism. Strong communication, organisational, and problem-solving skills are essential. You’ll be able to manage competing priorities, maintain accurate records, and support apprentices and trainees as they learn on the job. A flexible and proactive approach is key, along with a valid UK driving licence and access to transport, as the role will involve travel between sites. You’ll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you’ll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place. Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success. Our values and behaviours guide how we will achieve this: Work Together as one team - work collaboratively, with each other and with our partners, and demonstrate the Team Reading values in everything we do Drive Efficiency - show initiative, be adaptable to change and put forward ideas to help improve delivery and efficiency. Take responsibility for our own learning and development and for reaching our potential Be Ambitious - be demanding of our own performance – striving to be even better – and be prepared to engage with and challenge leaders in a constructive and positive way Make a Difference to Reading - maintain the highest levels of customer service and be flexible and willing to provide the services needed at the time they are needed Our offer: We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition is strongly encouraged, and you’ll get a great feel for that working in our friendly and collaborative environment. A competitive salary alongside a range of benefits including:
<ul>
<li>Generous holiday entitlement - 25 days holiday each year plus bank holidays - rising to 33 days after 10 years' service, with the option to buy additional leave</li>
<li>A wide range of flexible working opportunities</li>
<li>Modern working environment at 19 Bennet Road, Reading</li>
<li>Local Government Pension Scheme (LGPS)</li>
<li>Life Assurance - three times your annual salary (for members of the LGPS)</li>
<li>On-site day nursery (Kennet Day nursery) rated outstanding by Ofsted</li>
<li>Season Ticket Loan - a loan to help with the cost of your rail or bus journey, to and from work</li>
<li>Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years. The monthly fee includes insurance, servicing and road tax</li>
</ul>
To arrange a confidential discussion on this position please contact Sean Donaghue – Assistant Housing Repairs and Maintenance Manager – <a href="mailto:sean.donaghue@reading.gov.uk" target="_blank">sean.donaghue@reading.gov.uk</a> Closing Date: Sunday 7th September 2025 Interview Date: To be confirmed Interview Process: Formal interview, basic written and practical test Please note that the closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment.

Reading Borough Council

Trades Supervisor - Housing Repairs Team

<ul></ul>





We are actively seeking a skilled Transformation Project Manager to join our well-established team in Adult Social Care. Our Adults' Transformation Programme is at the forefront of our corporate initiatives, spearheading change, innovation, and transformation within the realm of Adult Social Care. We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities. About the Role: Our project portfolio is driven by two equally compelling factors. Firstly, the need to meet efficiency and cost-saving targets, and secondly, an earnest desire to enhance and modernize our services in alignment with our vision of empowering independence tailored to each person's unique needs while leveraging local networks and support. The overarching program encompasses an array of projects, including but not limited to the transformation of needs-led services, supporting the continuous growth of our service market to provide the best value and quality services for our residents, process and procedure reviews, harnessing technology to meet our business needs, and implementing innovative work methods. As part of our strong commitment to improving and modernizing services, we are focused on effectively sharing our strengths and our journey of improvement in accordance with the framework for independent inspection by the Care Quality Commission (CQC). To accomplish the desired outcomes for these projects, we are in search of a dynamic and results-driven Project Manager with a proven track record of successful project delivery. Ideally, the candidate should have knowledge or experience in one or more of the following areas: • Transformation of operational services in Adult Social Care or Health • Achieving efficiency and savings in a social care/health environment • Managing change projects within Adult Social Care/Health or Commissioning We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and creativity are strongly encouraged, and you’ll get a great feel for that working in our friendly and collaborative environment. You’ll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you’ll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place. Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success. Our values and behaviours guide how we will achieve this: Work Together as one team - work collaboratively, with each other and with our partners, and demonstrate the Team Reading values in everything we do Drive Efficiency - show initiative, be adaptable to change and put forward ideas to help improve delivery and efficiency. Take responsibility for our own learning and development and for reaching our potential Be Ambitious - be demanding of our own performance – striving to be even better – and be prepared to engage with and challenge leaders in a constructive and positive way Make a Difference to Reading - maintain the highest levels of customer service and be flexible and willing to provide the services needed at the time they are needed Our offer: A competitive salary alongside a range of benefits including:
<ul>
<li>Generous holiday entitlement - 25 days holiday each year plus bank holidays - rising to 33 days after 10 years' service, with the option to buy additional leave</li>
<li>Maternity, adoption, parental and sick pay</li>
<li>A wide range of flexible working opportunities&nbsp;</li>
<li>Access to a range of training and learning opportunities to help you develop</li>
<li>Local Government Pension Scheme (LGPS)</li>
<li>On-site day nursery (Kennet Day nursery) rated outstanding by Ofsted</li>
<li>Season Ticket Loan - a loan to help with the cost of your rail or bus journey, to and from work</li>
<li>Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years.&nbsp; The monthly fee includes insurance, servicing and road tax</li>
<li>Salary sacrifice scheme for Additional Voluntary Contributions (AVCs) to help you save for your retirement</li>
</ul>
If you are interested in this position and want more information, please contact the Senior Transformation Project Managers Karla Vickers (<a href="mailto:karla.vickers@reading.gov.uk" target="_blank">karla.vickers@reading.gov.uk</a>) or Michael Beakhouse (<a href="mailto:michael.beakhouse@reading.gov.uk" target="_blank">michael.beakhouse@reading.gov.uk</a>) Closing Date: Sunday 31st August 2025 Shortlisting Date: Week commencing 1st September 2025 Interview Date: To be confirmed Please note that the closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment. Visit:&nbsp;<a href="http://www.moretoreading.co.uk/" target="_blank">www.moretoreading.co.uk</a>&nbsp;to find out more about Reading’s Community &amp; Adult Social Care Services. It’s a chance to hear from the people who already work here and why they have chosen Reading as their professional destination.

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