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Job DescriptionOrganisation: London Borough of Waltham ForestSalary:&nbsp;CD1£130,384.56 – £137,022.96 inclusive of London WeightingContract Type:&nbsp;Full-time PermanentWorking hours per week:&nbsp;36Application Deadline:&nbsp;25/07/2025Proposed Interview Date: August/September 2025 (further details on the various selection exercises will be confirmed closer to the time)Reference: 1818About Us:&nbsp;The London Borough of Waltham Forest is a vibrant outer London borough in north London, we have a thriving business district and close transport links to central London. Bursting with culture, energy, and opportunity, Waltham Forest is a great place,&nbsp;benefiting from a blend of ages, heritage and local history&nbsp;where people want to live, work and visit.Waltham Forest is one of thirty-two London boroughs, bordering Hackney, Haringey, Enfield, Redbridge and Epping Forest District Council, in north-east London.Within the borough we have four main neighbourhood areas with a distinct identity: Chingford, Leyton, Leytonstone, and Walthamstow.&nbsp;An estimated&nbsp;278,400&nbsp;residents call Waltham Forest home.Waltham Forest has a younger-than-average population with 24.5% of residents being aged 0 to 19 compared to 23%in London and nationally.Like London, Waltham Forest also has a high proportion of working-age adults aged 16 to 64 (69.6% compared to 68.9% in London and 62.9% nationally).There are proportionately fewer people aged over 65 living in Waltham Forest (10.2%) compared to London (11.9%) and the UK average (18.6%).We are one of the most diverse areas in the country (top 20) with an estimated 47%t of residents are from a minority ethnic background.According to the 2021 Census, the top three countries of origin for residents born overseas are Romania, Pakistan and Other EU countries.&nbsp;The top languages spoken locally other than English are Romanian, Urdu, Bulgarian, Polish, Turkish and Spanish.&nbsp;Waltham Forest full-time workers in 2023 have a median weekly income of £764.80 just below the London average £796.30 higher than the median income for England £682.60.Waltham Forest's deprivation score is 25.209, which means it is ranked number 12 out of all London Boroughs (excluding the City of London) and number 79 out of all 317 authorities in England (<a href="https://lginform.local.gov.uk/reports/view/lga-research/lga-research-report-indices-of-deprivation-2019?mod-area=E09000031&amp;mod-group=AllBoroughInRegion_London&amp;mod-type=namedComparisonGroup" target="_blank">LG Inform</a>).Our Population ProjectionsPopulation projections estimate that the Waltham Forest population will increase from 276,350 residents in 2021 to a total of 287,800 by 2026.The fastest growing group is projected to be those aged 18-21 (13.5%) and 65+ (15.5%).&nbsp;Our Health and DisabilityA total of 12,300 residents considered their health to be bad or very bad. This is equivalent to 6% of the population.Health tends to deteriorate further with age with 42% of population aged 65 and over (10,906) having a limiting long-term health problem or disability.&nbsp;Waltham Forest's Health Index score increased in 2021. The borough has an overall Health Index score of 104.1, which is up 3.6 points compared with the previous year.&nbsp;(A score of 100 represents average levels of health in England in 2015. A higher number always means better health and a lower number means worse health).&nbsp;Educational&nbsp;SettingsIn Waltham Forest, there are currently 51 primary schools, 15 secondary schools, four Family Hubs, four 16 plus, three nurseries and two all-through.In total, there’s approximately 45,000 pupils in Waltham Forest. There are almost twice as many primary school students as there is secondary.&nbsp;Please visit our&nbsp;<a href="https://census-2021-lbwfinsights.hub.arcgis.com/" target="_blank">Data Hub</a>&nbsp;if you would like to find out more about the demographics in Waltham Forest, including data briefs, posters, Power BI dashboard, charts and ONS’s tools.&nbsp;The Council’s preference is for online application. &nbsp;However, if you have a disability and are unable to complete an online application, please e-mail&nbsp;<a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a> so we can arrange an alternative application method.&nbsp;About the role:&nbsp;The London Borough of Waltham Forest is looking for a dynamic and strategic leader to spearhead the improvement of resident experience which is at the heart of our transformation journey.&nbsp;This role has direct responsibility for significant service areas across Resident Experience, Business Support and ICT &amp; Digital. This includes overseeing an operational leadership team to drive performance, financial control and delivery of high-quality outcomes. Crucially, this role will also provide system and thought leadership across the Council and with partners to drive behavioural shift, equipping staff to put residents at the heart of everything we do.&nbsp;About YouAs the Corporate Director,&nbsp;you will take this agenda forward, shaping how we interact with our residents and how technology can enable services to be more efficient, inclusive and impactful.&nbsp;You will work across all service areas to design and deliver seamless, relational pathways of support that enable early intervention, reduce failure demand, promote independence and maximise opportunities for strengths-based interventions.&nbsp;You will have responsibility to drive down repeat contacts and other failure demand to unlock significant savings and efficiencies to ensure that we are able to direct support to those that need it most.&nbsp;You will also be accountable for setting the vision and driving delivery of the Council’s Digital and Technology roadmap, ensuring it is future-proof, secure, scalable and aligned to better meet the needs of residents and services. The post holder will bring expertise and experience to advise and lead council-wide transformation in this area.&nbsp;You will have operational accountability and oversight of core infrastructure, data strategy, cybersecurity, systems architecture and technology leadership. You will ensure that the council has a high-performing Digital and Technology service that is responsive to the needs of internal users and resilient in supporting critical frontline services. You will lead the Council’s cybersecurity strategy, ensuring robust technical defences and incident response plans are in place. You will have responsibility for maintaining organisation-wide ICT business continuity.<a href="https://fs-filestore-eu.s3.eu-west-1.amazonaws.com/Waltham_Forest/govRoleProfiles/CD%20of%20Resident%20Experience%20and%20Digital%20Role%20Profile%2030.06.2025%20(002).pdf" target="_blank">&gt;&gt; Click here to download the Role Profile &lt;&lt;&nbsp;&nbsp;</a>Key Responsibilities:&nbsp;<ul> <li>Lead and control a range of Council services.&nbsp;</li> <li>Member of the Extended Leadership Team.&nbsp;&nbsp;</li> <li>Accountable for operational and strategic implementation of decisions and direction for the service and for project/programme management for cross cutting corporate and partnership initiatives.</li> <li>Accountable for the integration of a range of professional /operational areas which are critical to the success of the organisation and for performance and service delivery across the service.</li> <li>A significant degree of evaluative judgement is required in relation to risks and issues, with the ability to identify the potential impact of a wide range of changing and potentially conflicting internal and external factors. Conclusions and decisions seize opportunities and mitigate risks.</li> <li>Direction setting, planning and prioritisation is over several years to ensure the service achieves its strategic goals, reviewing and adjusting to take account of the risks and opportunities presented by a changing political and regulatory environment.&nbsp;&nbsp;</li> <li>Post-holder required to attend significant out of hours meetings.&nbsp;&nbsp;</li></ul>Qualifications and Requirements:&nbsp;<ul> <li>Educated to degree level or equivalent standard.</li> <li>Relevant post-graduate/professional qualifications.&nbsp;&nbsp;</li></ul>Terms and conditions:&nbsp;The below terms and conditions apply to this role:<ul> <li>Satisfactory employment references and CIFAS identity checks;</li> <li>Satisfactory declaration of interest;&nbsp;</li></ul>This post is politically restricted therefore the post holder is disqualified from undertaking certain political activities under the Local Government Officers (Political Restrictions) Regulations 1990.&nbsp;As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English.&nbsp;How to Apply:&nbsp;Interested candidates are invited to submit their applications online by pressing the ‘Apply’ button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy.&nbsp;We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.&nbsp;&nbsp;Equal Opportunity Employer:&nbsp;Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value.&nbsp;To support the above and reduce the risk of bias in its recruitment activities, the Council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The Council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy.&nbsp;We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview.&nbsp;For more information on the benefits of working for the Council, please visit&nbsp;<a href="https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us" target="_blank">https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us</a>.&nbsp;Contact Information:&nbsp;If you have any questions about this vacancy or the application process, please contact&nbsp;Lee Witham, Corporate Director of Culture and Workforce Development at&nbsp;<a href="mailto:Lee.Witham@walthamforest.gov.uk" target="_blank">Lee.Witham@walthamforest.gov.uk</a>&nbsp;or&nbsp;Maria Matthews, Leadership Support Assistant at&nbsp;<a href="mailto:Maria.Matthews@walthamforest.gov.uk" target="_blank">Maria.Matthews@walthamforest.gov.uk</a>If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at&nbsp;<a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a>.&nbsp;Click here for further information on the&nbsp;<a href="https://www.walthamforest.gov.uk/council-and-elections/your-data-and-privacy/our-privacy-notices/hr-recruitment-privacy-notice" target="_blank">Human Resources recruitment privacy notice</a>.&nbsp;





<ul></ul>

London Borough Of Waltham Forest

Corporate Director of Resident Experience & Digital

<ul></ul>





<h2>Communities &amp; Skills</h2>
Collaborative, open, inclusive and fair - we work with and through partners to ensure Londoners can shape healthy, empowered and productive lives. Communities and Skills is led by Executive Director, Tunde Olayinka and is comprised of the following units: Civil Society &amp; Sport, Communities &amp; Social Policy, Group Public Health Unit, Skills and Employment and Health, Children and Young Londoners.
<h2>About the role</h2>
We’re looking for an experienced and proactive&nbsp;Senior Programme Management Officer&nbsp;to lead the Programme Management Office for our Health and Universal Free School Meals (UFSM) team. This is a high-impact role that calls for a sharp eye for detail, strong leadership, and a passion for driving results in a complex, fast-paced environment. Working with&nbsp;multiple stakeholders internal and external.
While each team has its distinct focus, your oversight will ensure smooth programme delivery and unlock opportunities for strategic cross-team collaboration between Health and UFSM.
Your role will be to provide project oversight and forward planning for the Team’s corporate responsibilities, including corporate performance reporting and other corporate returns and briefings, working closely with the Senior Managers and with the Business Support team.
This role offers the opportunity to shape delivery on a programme that directly supports the wellbeing of Londoners. If you are an experienced programme manager with excellent organisation skills, attention to detail and quality, experienced in PMO systems and leading teams – we want to hear from you.
<h2>What your day will look like</h2>
<ul>
<li>Lead the PMO functions across the health and UFSM teams, embedding governance, assurance and planning across key workstreams.</li>
<li>Provide project oversight and forward planning working in an agile and flexible way</li>
<li>Ensure effective delivery and reporting across a high-profile programme portfolios.</li>
<li>Prepare clear and concise programme reports, dashboards and agendas.</li>
<li>Work closely with Finance, Governance, Legal and policy teams to ensure compliance with GLA policies and frameworks.</li>
<li>Support risk management, forward planning and continuous improvement.</li>
<li>Build trusted relationships with senior stakeholders across the GLA, local government, and partners.</li>
</ul>
<h2>
 Skills, knowledge and experience</h2>
To be considered for the role you must meet the following essential criteria:
<ul>
<li>An understanding of the issues associated with working in a complex political environments</li>
<li>Proven experience managing large-scale programmes with multiple projects and partners, including risk management.</li>
<li>Experience of delivering effective monitoring processes/systems as well as experience of managing budgets and corporate reporting.</li>
<li>Critical thinking, analytical and written skills, experience of analysing data from multiple sources and demonstrable ability to utilise these to assess, interpret, and present ideas, data, and information.</li>
<li>Substantial experience of co-ordinating work across a number of stakeholders and building and managing relationships in a partnership environment across a wide range of sectors especially the public sector.</li>
<li>Experience of managing teams.</li>
<li>Understanding of the Universal free school meals programme is desirable.</li>
</ul>



The GLA Competency Framework Guidelines further detailing each competency and the different level indicators can be found here:&nbsp;<a href="https://www.london.gov.uk/sites/default/files/gla_competency_framework_hr_28june2021.pdf" target="_blank">GLA Competency Framework</a>

This role is based at London Fire Brigade’s Head Office (Union Street SE1 0LL). With a requirement to travel to City Hall for key meetings.


<h2>How to apply</h2>

If you would like to apply for the role you will need to submit the following:
<ul>
<li>Up to date CV</li>
<li>Personal statement with a maximum of 1500 words. Please ensure you address how you demonstrate the essential criteria outlined above in the advert.</li>
</ul>
Please ensure your CV and Personal Statement have a maximum file size of 1.5MB each and upload your Personal Statement to the ‘CV and Cover Letter section’ of the form, ensuring you address the technical requirements and competencies in your Personal Statement.
Word or PDF format preferred and do not include any photographs or images. Please ensure your CV and Personal Statement are saved with the job reference number as part of the naming convention (E.g., “CV – applicant name - 012345)
As part of GLA’s continuing commitment to be an inclusive and equal opportunity employer we will be removing personal identifiable information from CVs and Personal Statements that could cause discrimination.&nbsp;
<h2>
 If you have questions about the role</h2>
If you wish to talk to someone about the role, the hiring manager would be happy to speak to you. Please contact them at&nbsp;<a href="mailto:Sara-Jane.Millar@london.gov.uk" target="_blank">Sara-Jane.Millar@london.gov.uk</a>
If you have any questions about the recruitment process, contact the&nbsp;<a href="mailto:glaopdcrecruitment@tfl.gov.uk" target="_blank">glaopdcrecruitment@tfl.gov.uk</a>&nbsp;who support the GLA with recruitment.
<h2>Assessment process</h2>
Once you have submitted an application, your details will be reviewed by a panel.
If shortlisted, you’ll be invited to an interview/assessment.
The interview/assessment date is:&nbsp;To be confirmed

<h2>Equality, diversity and inclusion</h2>
London's diversity is its biggest asset, and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.
We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce.
We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share.&nbsp;
Please note we are a Disability Confident Employer so for candidates who wish to be considered under the scheme and meet the essential criteria, they will automatically be invited to interview. Please note, should you require any adjustments through the process, we will accommodate as much as possible. Please contact the recruitment team for further information if required.
<h2>Benefits</h2>
GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office.
In addition to a good salary package, you will be paid every four weeks, providing frequent salary payments. We also offer an attractive range of benefits including 30 days’ annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme.
<h2>Additional Information</h2>

Please note, all candidates will need to confirm that the information provided in this application form is true and correct. Should a candidate deliberately give false information, including the use of AI software, they understand that this would disqualify them from consideration.

Successful candidates must undergo a criminal record (DBS) check but some roles may require additional security screening.&nbsp;
 Secondment Opportunity

If you are a GLA employee applying for an internal fixed-term position, as an internal secondment opportunity, you must ensure you satisfy the following secondment policy criteria listed below before applying&nbsp;
<ul>
<li>On a permanent contract or a fixed term contract where the time left on the contract at the point at which you apply for secondment is longer than the secondment period;</li>
<li>successfully completed your probation period and are performing to the required standard for your current role; and</li>
<li>at least 18 months service with the GLA&nbsp;</li>
</ul>
If you do meet the criteria listed above, you will need to complete the&nbsp;<a href="http://intranet.london.gov.uk/node/16973" target="_blank">Approval for secondment application</a>&nbsp;form and gain line manager approval, before emailing the fully completed form to the Resourcing Assistant who is managing the vacancy.&nbsp;This form must be received by the closing date of the vacancy.&nbsp;Failure to provide this form will mean your application cannot be progressed.
If you are unable to satisfy all of the criteria, unfortunately, you are not eligible to apply for this vacancy as an internal secondment. &nbsp;For further information, please see&nbsp;<a href="http://intranet.london.gov.uk/node/17077" target="_blank">Secondment Policy and Procedure</a>.

IMPORTANT: If you are a current GLA employee on a fixed-term contract, which is due to end BEFORE the end date of this vacancy, you DO NOT NEED to complete the&nbsp;<a href="http://intranet.london.gov.uk/node/16973" target="_blank">Approval for secondment application</a>&nbsp;form as it is not a secondment.
If you are successful in securing this secondment opportunity, you will need to be released from your existing role, so please ensure that you make your line manager aware of your application.
<h2>More Support</h2>
If you have a disability which makes submitting an online application form difficult, please contact&nbsp;<a href="mailto:resourcingteam@london.gov.uk" target="_blank">resourcingteam@london.gov.uk</a>.
The GLA is proud to be a Level 2: Disability Confident employer. We are committed to becoming a more inclusive and accessible organisation and creating a truly inclusive and accessible workplace and culture for our disabled staff. We have named Disability Equality as a key corporate priority within our EDI Strategy. We welcome and encourage applications from disabled applicants. Should you wish to opt into the scheme, please let us know during your application.

Senior Programme Management Officer

<ul></ul>





<h2>Good Growth</h2>
Good Growth is responsible for delivering and implementing the Mayor’s environment, transport and economic strategies and for the effective implementation of the London Plan. The Directorate is also responsible for regeneration (where the programme is not housing led), enterprise, growth, capital projects and design work.
<h2>About the team</h2>
The Mayor wants to make London a zero-carbon city by 2030 and our GLA Group Clean Power Commercial Programme will play an important role in driving these efforts&nbsp;
<h2>About the role</h2>
The post holder will be accountable for the strategic management of complex contracts and procurement processes that drive the GLA’s and Programme’s goals, ensuring a focus on delivering value for money and enhancing outcomes for Londoners. They will ensure integration between the GLA Group Clean Power Commercial Programme and other related programmes and strategies, accelerates the purchasing of clean power, solar panel installations on buildings, heat pumps roll out and buildings retrofit among public sector organisations across London.&nbsp; They will provide commercial expertise to ensure this programme is delivered to high standard, provide guidance and support, engage with key stakeholders, and work closely with senior leadership and the Mayor’s Office to deliver the Mayor’s ambitions.
They will work with a wide array of stakeholders such as GLA Group organisations (Transport for London, Mayor’s Office for Policing and Crime, London Fire Brigade, London Legacy Development Corporation, The Metropolitan Police Service and Old Oak and Park Royal Development Corporation), central government, London Treasury, Community Energy Groups, London Boroughs, schools, and other delivery partners.
<h2>What your day will look like</h2>
<ul>
<li>Demonstrate inclusive leadership by fostering a culture where diverse perspectives are valued, team members feel empowered, and equity is embedded in decision-making processes.</li>
<li>Provide expert commercial support to deliver agreed Mayoral projects and programmes. This includes procuring and managing consultants and contractors and managing allocated resources in accordance with the Greater London Authority’s policies and Code of Ethics and Standards.</li>
</ul>
<ul>
<li>Shape and lead commercial negotiations with both new and incumbent suppliers through a pre-defined acceptable conclusion and give strategic advice and support to complex contracts at procurement, contract exit and contract reviews.</li>
</ul>
<ul>
<li>Deliver measurable and significant commercial results including cost savings and other indirect benefits to the GLA.</li>
</ul>
<ul>
<li>Provide guidance and advice on the commercial end-to-end lifecycle to stakeholders, securing engagement and business buy-in; develop and implement robust commercial strategies for the GLA; compile and issue tenders; negotiate and place contracts; amend and manage contracts and disputes in line with GLA governance.</li>
</ul>
<ul>
<li>Ensure all commercial activity represents best value for money; ensure compliance with regulations and policy, as well as best practice; exploit existing enabling arrangements where available.</li>
</ul>
<ul>
<li>Ensure timely and accurate reporting against key measures and targets for inclusion in stakeholder dashboards and wider commercial management information (MI) requirements.</li>
</ul>
<ul>
<li>Keep abreast of relevant environmental and other policies, initiatives and opportunities.</li>
</ul>
<ul>
<li>Establish and maintain excellent internal and external working relationships, and participate in cross-organisational and sector projects, to ensure opportunities for integration are maximised across the work programme of the GLA Group and that relationships with key stakeholders are further enhanced.</li>
</ul>
<ul>
<li>Present the projects, in the context of the Mayor’s policies, objectives and concerns at conferences, seminars and meetings to external bodies and organisations, and deputise for Senior Managers by representing the GLA at national policy and regional meetings and on study groups and working parties.</li>
</ul>
<ul>
<li>Realise the benefits of London’s diversity by promoting and enabling equality of opportunities and promoting the diverse needs and aspirations of London’s communities.</li>
</ul>
<ul>
<li>Realise the benefits of a flexible approach to work in undertaking the duties and responsibilities of this job, and participating in multi-disciplinary, cross-department and cross-organisational groups and project teams.</li>
</ul>
<h2>Skills, knowledge and experience</h2>
To be considered for the role you must meet the following essential criteria:
<ul>
<li>Significant commercial or procurement expertise, including Sourcing through to contract management, likely to have been gained from having a leading role in the public sector and/or complex commercial environment.</li>
<li>Experience of influencing and leading complex commercial activities and projects, and the ability to effectively prioritise a varied workload with demanding deadlines.</li>
<li>Evidence of negotiation skills, likely to have been gained from multiple large deals. Able to demonstrate examples of having been forceful in order to secure a deal, while maintaining strong customer/supplier relationships.</li>
<li>Experience working on complex commercial projects involving novel and non-standard commercial and contractual mechanisms, with the ability to identify improvements that deliver greater commercial outcomes</li>
<li>Ability to make recommendations and decisions based on partial or incomplete information, and consider multiple interconnected commercial risks to arrive at a balanced course of action or solution.</li>
<li>Hold Chartered Institute of Procurement &amp; Supply (CIPS) Level 4, or have gained similar knowledge by work experience.</li>
</ul>
Behavioural competencies
Problem Solving
… is analysing and interpreting situations from a variety of viewpoints and finding creative, workable and timely solutions.
Level 3 Indicators of Effective Performance
<ul>
<li>Clarifies ambiguous problems, questioning assumptions to reach a fuller understanding</li>
<li>Actively challenges the status quo to find new ways of doing things, looking for good practice</li>
<li>Seeks and incorporates diverse perspectives to help produce workable strategies to address complex issues</li>
<li>Initiates consultation on opportunities to improve work processes</li>
<li>Supports the organisation to implement innovative suggestions</li>
</ul>
Decision Making
… is forming sound, evidence-based judgements, making choices, assessing risks to delivery, and taking accountability for results.
Level 4 Indicators of Effective Performance
<ul>
<li>Makes difficult decisions for the long-term benefit of the organisation</li>
<li>Presents and instils confidence in strategic decision-making</li>
<li>Consults a diverse range of stakeholders early in critical organisation-wide decisions</li>
<li>Stands by the decisions and actions of the GLA</li>
<li>Accepts and promotes accountability for the GLA’s decision-making</li>
<li>Ensures the organisation balances effective risk management with the need for timely actions</li>
</ul>
Strategic Thinking
…is using an understanding of the bigger picture to uncover potential challenges and opportunities for the long term and turning these into a compelling vision for action.
Level 3 Indicators of Effective Performance
<ul>
<li>Translates GLA vision and strategy into practical and tangible plans for own team or delivery partners</li>
<li>Consistently takes account of the wider implications of team’s actions for the GLA and Londoners</li>
<li>Encourages self and others to think about organisation’s long-term potential</li>
<li>Informs strategy development by identifying gaps in current delivery or evidence</li>
<li>Takes account of a wide range of public and partner needs to inform team’s work</li>
</ul>
Building and Managing Relationships
… is developing rapport and working effectively with a diverse range of people, sharing knowledge and skills to deliver shared goals.
Level 4 Indicators of Effective Performance
<ul>
<li>Identifies and engages a diverse range of influential contacts within stakeholder and community groups, and partner organisations</li>
<li>Builds alliances to establish mutually beneficial working arrangements, openly sharing knowledge and insights</li>
<li>Actively challenges and addresses ‘silo attitudes’ to encourage effective relationship-building inside and outside the GLA</li>
<li>Understands the complexities of political dynamics and uses this to manage relationships and resolve conflict effectively</li>
<li>Identifies clear win-win situations with external partners</li>
</ul>
Communicating and Influencing&nbsp;
… is presenting information and arguments clearly and convincingly so that others see us as credible and articulate, and engage with us.&nbsp;
Level 4 Indicators of Effective Performance&nbsp;
<ul>
<li>Articulates self with credibility and conviction, encouraging buy-in to corporate position</li>
<li>Influences the thinking of other organisations, encouraging them to deliver with the GLA</li>
<li>Ensures that the organisation communicates inclusively with staff and external stakeholders</li>
<li>Acts as a credible and convincing spokesperson and negotiator for the GLA</li>
<li>Instils a corporate commitment to accessible communication</li>
</ul>

The GLA Competency Framework Guidelines further detailing each competency and the different level indicators can be found here:&nbsp;<a href="https://www.london.gov.uk/sites/default/files/gla_competency_framework_hr_28june2021.pdf" target="_blank">GLA Competency Framework</a>
How to apply
If you would like to apply for the role you will need to submit the following:
<ul>
<li>Up to date CV</li>
<li>Personal statement with a maximum of 1500 words. Please ensure you address how you demonstrate the essential criteria outlined above in the advert.</li>
</ul>
Please ensure your CV and Personal Statement have a maximum file size of 1.5MB each and upload your Personal Statement to the ‘CV and Cover Letters’ section’ of the form, ensuring you address the technical requirements and competencies in your Personal Statement.
Word or PDF format preferred and do not include any photographs or images. Please ensure your CV and Personal Statement are saved with the job reference number as part of the naming convention (E.g., “CV – applicant name - 012345)
As part of GLA’s continuing commitment to be an inclusive and equal opportunity employer we will be removing personal identifiable information from CVs and Personal Statements that could cause discrimination.&nbsp;
<h2>If you have questions about the role</h2>
If you wish to talk to someone about the role, the hiring manager&nbsp;Dipo Lafinhan&nbsp;would be happy to speak to you. Please contact them at&nbsp;<a href="mailto:Oladipo.Lafinhan@london.gov.uk" target="_blank">Oladipo.Lafinhan@london.gov.uk</a>. &nbsp;
If you have any questions about the recruitment process, contact the&nbsp;<a href="mailto:glaopdcrecruitment@tfl.gov.uk" target="_blank">glaopdcrecruitment@tfl.gov.uk</a>&nbsp;who support the GLA with recruitment.
<h2>Assessment process</h2>
Once you have submitted an application, your details will be reviewed by a panel.
If shortlisted, you’ll be invited to an interview/assessment.
The interview/assessment date is: Early August&nbsp;(may be subject to change)
<h2>Equality, diversity and inclusion</h2>
London's diversity is its biggest asset, and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.
We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce.
We are committed to being an inclusive employer and we are happy to consider flexible working arrangements.&nbsp;We would welcome applications from candidates who are seeking part time work as this role is open to job share.&nbsp;
Please note we are a Disability Confident Employer so for candidates who wish to be considered under the scheme and meet the essential criteria, they will automatically be invited to interview. Please note, should you require any adjustments through the process, we will accommodate as much as possible. Please contact the recruitment team for further information if required.
<h2>Benefits</h2>
GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office.
In addition to a good salary package, you will be paid every four weeks, providing frequent salary payments. We also offer an attractive range of benefits including 30 days’ annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme. Additional Information Please note, all candidates will need to confirm that the information provided in this application form is true and correct. Should a candidate deliberately give false information, including the use of AI software, they understand that this would disqualify them from consideration.
Successful candidates must undergo a criminal record (DBS) check but some roles may require additional security screening.&nbsp;
<a href="https://www.gov.uk/find-out-dbs-check" target="_blank">Find out which DBS check is right for your employee - GOV.UK (www.gov.uk)</a>
Secondment Opportunity
If you are a GLA employee applying for an internal fixed-term position, as an internal secondment opportunity, you must ensure you satisfy the following secondment policy criteria listed below before applying&nbsp;
<ul>
<li>On a permanent contract or a fixed term contract where the time left on the contract at the point at which you apply for secondment is longer than the secondment period;</li>
<li>successfully completed your probation period and are performing to the required standard for your current role; and</li>
<li>at least 18 months service with the GLA&nbsp;</li>
</ul>
If you do meet the criteria listed above, you will need to complete the&nbsp;<a href="http://intranet.london.gov.uk/node/16973" target="_blank">Approval for secondment application</a>&nbsp;form and gain line manager approval, before emailing the fully completed form to the Resourcing Assistant who is managing the vacancy.&nbsp;This form must be received by the closing date of the vacancy.&nbsp;Failure to provide this form will mean your application cannot be progressed.
If you are unable to satisfy all of the criteria, unfortunately, you are not eligible to apply for this vacancy as an internal secondment. &nbsp;For further information, please see&nbsp;<a href="http://intranet.london.gov.uk/node/17077" target="_blank">Secondment Policy and Procedure.</a>
IMPORTANT: If you are a current GLA employee on a fixed-term contract, which is due to end BEFORE the end date of this vacancy, you DO NOT NEED to complete the&nbsp;<a href="http://intranet.london.gov.uk/node/16973" target="_blank">Approval for secondment application</a>&nbsp;form as it is not a secondment.
If you are successful in securing this secondment opportunity, you will need to be released from your existing role, so please ensure that you make your line manager aware of your application
<h2>More Support</h2>
If you have a disability which makes submitting an online application form difficult, please contact&nbsp;<a href="mailto:resourcingteam@london.gov.uk" target="_blank">resourcingteam@london.gov.uk.</a>

Commercial and Contract Manager

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/7076/Programme_Manager.docx.pdf" target="_blank">Programme_Manager.docx</a></li>
</ul>

Please apply online via the link provided.



Hackney is one of the most dynamic and progressive local authorities in the UK. We are a resilient, vibrant, and creative borough in the heart of London, with strong, diverse communities and a powerful set of shared values.
Over the past twenty years, the Council has built up first-class services, outstanding public infrastructure, and a reputation for excellence, innovation, and ambition. We are leading the way on essential work such as our fight for equity in Hackney with a particular focus on becoming an actively anti-racist borough. But the work doesn’t stop there, we are proactive in our approach to bringing fairness to all aspects of life including gender, neurodiversity and across the poverty divide.
Are you a highly motivated, collaborative, and efficient individual seeking to make a tangible impact within the public sector? The London Borough of Hackney is looking for a Programme Manager to join our Climate, Homes and Economy Directorate, within the Employment, Skills and Adult Learning service.
This role is crucial for the successful delivery and compliance of&nbsp;Connect to Work DWP funded programmes. You will establish and maintain robust programme management systems, ensuring adherence to CLF, DWP, and audit requirements, and managing all risks associated with grant-funded initiatives.
Key Responsibilities:
- Establish and implement a robust compliance framework for grant-funded programmes.
- Lead the development and maintenance of performance management, monitoring, and reporting frameworks.
- Oversee effective programme management, monitoring, evaluation, and reporting of grant-funded programmes, particularly&nbsp;Connect to Work.
- Conduct monitoring, verification, and assurance visits to ensure programme compliance, value for money, and alignment with Council priorities.
We are looking for someone with:
- A proven track record of leadership in managing large-scale, complex grant-funded programmes with multiple partners, specifically with experience in compliance for DWP-funded initiatives like&nbsp;Connect to Work.
- Demonstrable experience in performance management, developing challenging outcomes, and negotiating goal
- Expertise in developing and sustaining successful partnerships across public and private sectors.
- Highly organised programme management skills, including meticulous management of delivery and financial programmes.
If you are a purpose-driven individual, thrive in a collaborative and efficient environment, and are adept at working to deadlines within a complex grant-funded service, we encourage you to apply. Join us in shaping a better Hackney!
As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation.
If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.
For further question or if you wish to chat to anyone about this role please use the email here&nbsp;<a href="mailto:pallavi.dham@hackney.gov.uk" target="_blank">pallavi.dham@hackney.gov.uk</a>
We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV’s.
To proceed with your application, you will need to create an account and submit your application.
As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description.
We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.
Closing date for applications:&nbsp;13 July&nbsp;2025 (22.59)
Interview and assessment date: W/C 04 Aug 2025
We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.
Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.
The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available:&nbsp;<a href="mailto:hackneyworks@hackney.gov.uk" target="_blank">hackneyworks@hackney.gov.uk</a>

London Borough of Hackney

Programme Manager (Connect to Work)

<ul></ul>





Service Manager - Stainton CourtAre you passionate about making a difference in the lives of individuals with learning disabilities? Hightown Housing Association is expanding our management team, and we have an exciting opportunity for a dedicated and inspiring Service Manager to join us at Stainton Court.Stainton Court offers supported living services, empowering people to live independently and thrive in their community.What We're Looking For:<ul>
<li>
Leadership Excellence:First-class leadership skills with the ability to mentor and inspire your team.</li>
<li>
Experience: Previous experience in a similar role, delivering high-quality health or social care to adults with learning disabilities.</li>
<li>
Communication: Excellent communication skills to effectively interact with a wide group of individuals.</li>
</ul>As a Service Manager, you will:<ul>
<li>Lead and manage a dedicated team, providing support, advice, and assistance to individuals with learning disabilities.</li>
<li>Oversee the service rota, ensuring full and consistent cover of all shifts, including weekends when necessary.</li>
<li>Handle recruitment and induction of new staff, fostering a positive and supportive work environment.</li>
</ul>Requirements:<ul>
<li>Previous experience in a similar role</li>
<li>A full UK driving licence and access to a vehicle are essential for this role.</li>
</ul>Why Join Us?<ul>
<li>Be part of a supportive and dynamic team.</li>
<li>Make a meaningful impact on the lives of our residents.</li>
<li>Opportunities for professional growth and development.</li>
</ul>The BenefitsIn return for your hard work and commitment, we offer a considerable benefits package which includes:<ul>
<li>Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service</li>
<li>£33,054 pa for a 37.5 hour week contract</li>
<li>Annual bonus based on satisfactory performance</li>
<li>Monthly attendance bonus on top of your basic salary</li>
<li>Commitment to health and wellbeing with the Five Ways to Wellbeing</li>
<li>Ongoing professional development and support to deliver outstanding support</li>
<li>Workplace pension scheme and life assurance of three times your annual salary</li>
<li>Employee assistance helpline</li>
</ul>If you are a compassionate leader with a commitment to excellence, we would love to hear from you!Apply Now to become a part of the Hightown House family and help us continue to provide exceptional care and support to our residents.We are an Equal Opportunities &amp; Disability Confident Employer.

Hightown Housing Association

Service Manager

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0074/4159/HGV_Driver_Loader__A___post_nos_on_JD_.docx" target="_blank">HGV_Driver_Loader__A___post_nos_on_JD_</a></li>
</ul>

Please apply online via the link provided. Please note, we do not accept CV’s submitted without a fully completed online application form.
Hertsmere Borough Council are looking for HGV Driver/Loaders, to join our efficient street cleansing, waste and recycling collection service within and around Hertsmere.
The job involves driving a HGV refuse collection vehicle, being responsible for routine inspections, maintenance and cleansing of the vehicle.&nbsp; As part of the role you will complete all necessary paperwork and lead and also assist a small team involved in the collection of refuse.&nbsp;
&nbsp;
To apply you will need to have at least 1 years’ experience in a HGV driving role, &nbsp;you will have proven experience of manual handling and be capable of walking long distances and pulling and emptying refuse bins when required.
&nbsp;
This post is offered on a full time, permanent basis (36 hours per week) with opportunities for overtime. &nbsp;
Benefits include 27 – 32 days annual leave (depending on the length of Local Government Service), local government pension scheme, free car parking, free gym membership, cycle scheme, free Beryl Bike scheme, and season ticket loans.&nbsp;

This role is advertised on an ongoing basis and applications will be assessed on receipt.&nbsp; You will receive a response to your application within 3 weeks of submission.
Closing date for receipt of applications: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 31st March 2026, 10am

Hertsmere Borough Council

HGV Driver/ Loaders

Job Title: Waste Supervisor Starting Salary: £40,043 progressing to £43,763 Hours: 40.0 Location: Hertfordshire Contract Type: Permanent Directorate: Growth &amp; Environment<h4>About the team</h4>As part of the Waste Management Unit, fulfilling the statutory duties of a waste disposal authority, the Recycling Centre service in Hertfordshire receives c1.5million visitors each year and handles c80,000 tonnes of household waste across a network of 16 Recycling Centres.<h4>About the role</h4>As an experienced leader in managing and motivating remote teams to achieve exceptional results and high levels of customer service, you will oversee Recycling Centres in accordance with Health and Safety, Waste industry (EA), and other relevant legislations. Working within a small team dedicated to the Recycling Centre service, you will continuously improve this essential service for the residents of Hertfordshire.In this role, you will ensure compliance with all applicable legislation, including Environmental and Health &amp; Safety requirements, while promoting continuous improvement in customer service, recycling performance, waste reduction, and reuse initiatives. You will travel around the county, providing visible leadership to remote teams and conducting frequent inspections related to service provision and compliance. Your responsibilities will include engaging with members of the public in person, over the phone, and through written communications, investigating accidents, incidents, complaints, and customer inquiries to provide thorough and reasoned responses and resolutions. Part of this role includes challenging service users who may be fraudulently accessing free public services at the expense of taxpayers and make informed, evidence-based decisions regarding service provision on weekends on behalf of senior management. Using initiative and creativity, you will solve complex problems within the framework of applicable legislation and council policy. Additionally, you will be responsible for the effective maintenance of infrastructure, plant, and machinery at recycling centres, ensuring clear and effective communication with contractors to maintain continuous service delivery. You will also identify needs and place orders for goods and services related to the service, managing goods receipting for invoice payment approval.<h4>About you</h4>As someone engaged in ensuring a compliant and positive working environment across a diverse and dispersed front line team everyday will present different challenges. Working closely with different members of the Recycling Centre and Reuse Team, the Waste Management Unit and colleagues from across HCC you will have the opportunity to help deliver and shape a service that many residents rely upon as well as helping the Council protect the environment for future generations.Essential criteria:<ul><li>Leadership and management skills.</li><li>Waste management experience.</li><li>Experience in managing Health and Safety, with a relevant qualification.</li><li>Proven ability to improve services through managing a team of staff.</li><li>Ability to communicate policy and legislative restrictions clearly to the public, acknowledging the diversity of Hertfordshire residents.</li><li>Proven ability to effectively and efficiently manage operations similar to a Recycling Centre.</li><li>Daily access to a vehicle and the ability to drive around the county as required.</li></ul>Desirable criteria:<ul><li>Hold the Certificate of Technical Competence.</li></ul>This job role is within the Community Services, level COM10 job profile. Please locate this via:Job profiles - Community servicesTo hear more about this opportunity please contact <a href="mailto:Lorna.stump@hertfordshire.gov.uk" target="_blank">Lorna.stump@hertfordshire.gov.uk</a> for an informal discussion about the role.This advert may close early if excessive applications are received.Interview Date: TBCBenefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. .<h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Driving required You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





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17 Management Jobs in Hertford, UK