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Service Manager for the Independent Reviewing Team Grade 11- Grade 11- £66378- £73602pa The post holder will be the operational lead for the delivery of statutory Independent Reviewing Officer Service ensuring they undertake their responsibility to monitor and improve the quality of social work practice in line with current legislation, guidance and good practice. The post holder will be the operational lead for the delivery of statutory Independent Reviewing Officer Service ensuring they undertake their responsibility to monitor and improve the quality of social work practice in line with current legislation, guidance and good practice.&nbsp; <ul><li>Ensure compliance with the statutory duties for the delivery of child protection, Child in Need, and Child in Care reviews.&nbsp;</li> <li>Provides strategic oversight, support and advice to operational services within the Starting Well Department Children’s social care in line with national guidance.</li> <li>Leads a robust child-focused service that contributes to keeping children in Havering safe and achieves improved outcomes by promoting high standards of practice in planning and reviewing arrangements for the protection and care of children. Implements, delivers and monitors practice under the Quality Assurance Framework (QAF) providing challenge and embedding practice improvements to ensure positive outcomes. This will include undertaking audits as necessary.&nbsp;</li> <li>Ensures compliance with relevant management information requirements for all national and local performance indicators and to establish plans to improve performance where required. This will include tracking team performance, weekly performance data and analysis and producing assurance reports for the Senior Management Team as delegated by the Head of Service for Practice or other senior leaders as required.&nbsp;</li> </ul> About You The successful candidate will be a confident and compassionate leader who demonstrates integrity, professionalism and a strong commitment to improving outcomes for children and families. You will be highly skilled in building respectful relationships, working systemically and influencing practice across a range of services and agencies, ensuring that the voice of the child remains central to all decision-making. Essential Qualifications and Experience <ul><li>A recognised social work qualification and current registration with Social Work England.</li> <li>Extensive post-qualification experience within statutory children’s services, including evidence of continuous professional development.</li> <li>Proven experience of working strategically and operationally at management level, with a track record of driving practice improvement and delivering positive outcomes.</li> <li>Demonstrable experience of managing complex change within large organisations and influencing service provision across partner agencies.</li> <li>Experience of chairing complex meetings and maintaining independence in escalating practice concerns, including liaison with CAFCASS in line with statutory guidance.</li> </ul> Key Qualities and Attributes <ul><li>Strong leadership skills with the ability to inspire, motivate and support a team of qualified and experienced social workers.</li> <li>Excellent communication skills, both written and verbal, with the ability to produce high-quality reports for a range of audiences including senior leaders.</li> <li>Ability to provide constructive challenge and professional advice to improve practice standards.</li> <li>A commitment to equality, diversity and inclusion, ensuring these principles are embedded in all aspects of service delivery.</li> <li>Resilience and adaptability to work effectively in a changing environment, embracing innovation and continuous improvement.</li> </ul> Non-Negotiable Qualities <ul><li>Child-centred approach with a relentless focus on safeguarding and improving outcomes.</li> <li>Professional integrity and independence in decision-making.</li> <li>Ability to work collaboratively while maintaining accountability for statutory responsibilities.</li> </ul> Commitment to the Council’s iCare values and behaviours in all aspects of work. Please view Job Profilehere For an informal discussion about the post, please contact &nbsp;<a href="mailto:Charmaine.malcolm@havering.gov.uk" target="_blank">Charmaine.malcolm@havering.gov.uk</a> The closing date for the receipt of applications is 23.01.2026 however interest in this job may be high and we therefore reserve the right to close the vacancy early. You will be notified if your application has been successful. &nbsp;Interview date to be confirmed. Should you require any help or advice with your online application, please contact the Recruitment Helpdesk on 01708 432770 &nbsp; Additional Information We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering. The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.

London Borough of Havering

Service Manager Independent Reviewing Team

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Job Title:&nbsp;Service Manager&nbsp;
Location:&nbsp;Romford. Please note that unfortunately, this service does not have step free access.
Salary:&nbsp;£40,100
Shift Pattern:&nbsp;37.5 hours per week Monday to Friday 09:00 - 17:00. You may also be required to work weekends, evenings, and bank holidays as per service requirements. You will also take part in our out of hours on call rota for managers.
<h4>About the Role</h4>
We're looking for a compassionate and driven Service Manager to join our residential service based in Havering. This role supports residents in temporary housing who are facing challenges with substance misuse. As a Service Manager, you’ll lead a dedicated team, making sure we deliver high quality support, performance and improvements across our service whilst representing values of the organisation. You'll play a hands on role in supporting individuals facing addiction, homelessness, and complex needs guiding them towards stability, independence, and brighter futures.
The service focuses on providing a 24 hour, 25 bed accommodation service to residents who are deemed to be high risk. They support those who are experiencing homelessness. All admissions are jointly agreed, and placements reviewed at a weekly Complex Needs Panel chaired by the local authority. Residents are agreed on the basis that they are:&nbsp;
The role includes:
<ul>
<li>Overseeing support related to substance misuse, ensuring effective interventions and pathways for service users</li>
<li>Line Management and Leadership, supporting your team providing advice, guidance and support throughout their employment lifecycle</li>
<li>Support the Service Manager in leading the day to day operational delivery of the service</li>
<li>Risk Management ownership, ensuring processes and policies are followed</li>
<li>Property and Housing Management, ensuring the accommodation meets our requirements, and repairs and maintenance are regularly reported and completed</li>
<li>Financial Management, including petty cash and budget management</li>
<li>Contract management and Internal auditing, admin, and general other duties as required</li>
</ul>
<h4>About You</h4>
We are seeking a passionate, driven and motivated colleague to lead this service in a trauma informed and inclusive way. Someone who is knowledgeable in the needs of our residents, particularly substance misuse and can support the team in delivering excellence. You will be driven with passion for what we do, and be able to work flexibly to meet service needs, providing new ideas and opportunities to develop the service further to continue to achieve excellence!
<ul>
<li>Understanding and/or practical knowledge of the social and societal marginalisation that can be attached to people with substance abuse issues, addiction, exploitation, homelessness and within the criminal justice system</li>
<li>Previous leadership experience</li>
<li>Experience of working with confidently and ability to provide advice, lead a team on all aspects of the service such as resident related enquiries which can include housing, substance abuse support, signposting</li>
<li>Ability to motivate and empower a team to achieve service KPI's through direct leadership</li>
<li>Willingness and ability to work flexibly to meet service needs</li>
<li>IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software</li>
</ul>
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
<h4>What we Offer</h4>
<ul>
<li>25 days (Full time equivalent) annual leave, increasing with the length of service</li>
<li>Employer Pension Contribution</li>
<li>Eligibility to register with Blue Light Discount Card</li>
<li>Access to discounted tickets for music events, shows, sports and more</li>
<li>Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work</li>
<li>Training and Development, including access to courses, upskilling, and progression plans</li>
<li>Employee Assistance Programme, including counselling</li>
<li>Life Assurance Scheme</li>
<li>Cycle-to-work scheme</li>
<li>Annual Staff Awards</li>
<li>EDI Ambassador programme</li>
</ul>
<h4>About Social Interest Group (SIG)</h4>
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.&nbsp;
We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets. Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future:&nbsp;<a href="https://protect-eu.mimecast.com/s/X5JhCPQy4hBBz6UzwWlv?domain=youtu.be" target="_blank">Theory of Change</a>&nbsp;Further details can be found on our website here:&nbsp;<a href="https://protect-eu.mimecast.com/s/4ZkrCx1MXIp5EETvqakw?domain=socialinterestgroup.org.uk" target="_blank">Theory of Change - Social Interest Group - Social Interest Group</a>.&nbsp;
<h4>Additional Information</h4>
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.&nbsp;
For Recruitment related enquiries, or if you need support with making your application for example due to learning needs or a disability, please email&nbsp;<a href="mailto:recruitment@socialinterestgroup.org.uk" target="_blank">recruitment@socialinterestgroup.org.uk</a>&nbsp;or call our central office on&nbsp;<a href="tel:02036689270" target="_blank">020 3668 9270</a>&nbsp;to request a call back. Please note that this will take you through to our Central Administration team, who will then communicate your enquiry with us and we will arrange to call you back.&nbsp;
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Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.&nbsp;
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our&nbsp;<a href="https://socialinterestgroup.org.uk/" target="_blank">website</a>.
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2 Management Jobs in Romford, UK