Employer: Islington Council
- Reference: ER/4922/RH-A
- Published on: Sun 18/02/2018 23:59 PM
- Closing on: Sun 04/03/2018 23:59 PM
- Working Pattern: Full Time, Permanent
- Hours: Full time 35 hours per week
- Salary: P04 £39,855 - £42,651 p.a.
- DBS Check: No
- Location: London
Working together for a better Islington
Our Public Realm Division has adopted a mission to work with and for the people of Islington to create the best possible environment, one that is cleaner, greener, safer and healthier. We are focusing on delivering a truly high quality customer focused service for the people who live and work in bustling Islington.
Our new and innovative policies are also helping reduce London’s pollution and congestion problems and raise air quality whilst, benefiting the health of our community as a whole.
P04 £39,855 - £42,651 p.a.
As Performance Manager, you will act as a point of contact for performance data and matters for Street Environment Services, ensuring all data returns and provided and submitted in accordance with deadlines, to support the 24/7 street environment services in accordance to service delivery requirements across a 24/7 period. To maintaining a high level of customer service and ensure compliance regulations within the teams are adhered to at all times. You will have an understanding of the managerial and technical requirements of service delivery environment such as waste data flow, key 2 , tranman, NI195.
You will oversee the services IT systems which include Office 365 and various bespoke systems such as Contender, Consona CRM, Civia processes and solutions that will enable the Street Environment services to identify, collect, understand, and use information to manage and plan its services effectively, ensuring that the performance and information needs of the Street Environment services are met, provide direction for Service Managers in Compliance with law, rules, regulations, standards, policies, requirements, governance, transparency, contracts and Health and Safety, managing the contracts and ensuring that the all contractors maintain high standards, offering training where necessary.
The position requires excellent interpersonal skills with the ability to form productive, professional working relationships with a diverse range of individuals and groups.
You will be committed to the Council’s core values of public service, quality, equality and empowerment and to demonstrate this commitment in the way duties are carried out.
You will you will need to demonstrate significant experience in a similar role. You will be required to work flexible and unsocial hours including bank holidays, weekend, late-night and early-morning shifts (to be recompensed by taking time off in lieu).
Closing date: Sunday 4 March 2018 at 23:59
Interview and test date: Thursday 15 March 2018
For an informal discussion about the role please contact John Mooteealoo on 020 7527 6503 or at