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<h4>Job summary</h4><p>The postholder will have responsibility for setting and delivering our vision for the policy, system and retail market changes needed to drive a significant increase in consumer-led flex and defining Ofgem’s role within that. They will oversee a programme of work to facilitate the significant growth needed in consumer-led flex, and deepen our understanding of the implications of this growth for the retail market and all consumers, surfacing key strategic questions and policy trade-offs that can be difficult to identify at the individual workstream level.</p><p>In line with Ofgem’s vision for the retail market, the postholder will need to ensure that policy environment enables and facilitates the innovation and investment we need in the market such that it is attracting new entrants and new products and services, whilst at the same time ensuring that consumers are able to participate and benefit.</p><p>This will involve cross-team and multi-disciplinary working to oversee and deliver a number of significant programmes of work on time, on budget and to a high standard through effective management and support of multiple teams. The postholder will need to demonstrate exceptional inclusive people and enterprise leadership, ongoing professional development and commitment to Ofgem values.</p><h4>Job description</h4><p>Key Responsibilities:</p><ul><li>Deliver a programme of work that responds to the Government’s consumer flex ambitions, managing and co-ordinating successful outcomes across teams, Ofgem and professions.</li><li>Take responsibility for setting and delivering our vision for the policy, system and retail market changes needed to drive a significant increase in consumer-led flex and defining Ofgem’s role within that. Develop, plan and deliver work outcomes, including clear and transparent work objectives, milestones and success metrics.</li><li>Accountable for agreeing and delivering on budget and resource requirements.</li><li>Encourage and support development of colleagues within teams and create a positive work environment, supporting individuals to do the best that they can and to develop in role.</li><li>Provide strong leadership to create an inclusive culture which values diversity and takes an evidence-based approach to embedding D&amp;I considerations in all decision making and delivery.</li></ul><p>Key Outputs and Deliverables</p><p>Delivery</p><ul><li>Work with and across existing teams to ensure delivery of existing consumer-led flexibility commitments and assess whether these activities are sufficient to meet CP2030 ambitions and what is needed to fill any gaps.</li><li>Develop and deliver the long-term programme of work, including assessing ongoing resource requirements and governance arrangements for Ofgem to deliver our retail flex ambitions, beyond the flexibility roadmap.</li><li>Deliver specific market and policy interventions that further Ofgem’s vision for the retail market with regard to flexibility, including ensuring fair prices, consumer protection, and an efficient, low-cost energy transition.</li><li>Work with external stakeholders to deliver targeted interventions in the market where necessary.</li><li>Effectively advise GEMA, Senior Leadership Team, and the Senior Responsible Officer (SRO) on the regulatory and policy decisions and risks which impact upon consumers, stakeholders, and the organisation.</li><li>Portfolio management <ul><li>Build a high performing, high morale, set of teams.</li><li>Ensure strong project management tools and practices, including prudent management of the associated budgets.</li><li>Developing organisational capacity to deliver.</li><li>Establish robust governance processes ensuring a balance between strong oversight and ability to respond in an agile fashion.</li></ul></li><li>Relationship management <ul><li>Lead senior engagement with Government, other regulators, and relevant external stakeholders, building strong relationships, and identifying situations in which escalation is necessary.</li><li>Be a visible and accessible representative of Ofgem, providing effective and intelligent input to relevant stakeholders.</li></ul></li></ul><h4>Person specification</h4><p><strong>Essential Criteria</strong></p><ul><li>A strategic and inspirational leader within the Energy Industry - significant and proven senior leadership experience. Comfortable managing a team within a complex policy environment, motivating and inspiring staff to deliver strategic priorities and setting the required direction. (Lead)</li><li>Ability to deliver through others – experience of delivering through cross Organisation teams. Driving delivery through critical contributions from several partners to deliver complex Programmes successfully.</li><li>A strong communicator – highly credible communication skills, with experience of building strong stakeholder relationships, high emotional intelligence and the ability to engender trusted relationships that achieve buy-in and commitment from senior stakeholders, both internally and externally.</li><li>Understanding of retail market dynamics and different actors in this space –Knowledge of policy impact on retail markets dynamics from all areas of contribution</li></ul><h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Communicating and Influencing</li><li>Delivering at Pace</li><li>Leadership</li><li>Seeing the Big Picture</li></ul><h4>Benefits</h4>Alongside your salary of £90,000, OFGEM contributes £26,073 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a>Ofgem can offer you a comprehensive and competitive benefits package which includes; SCS1 holiday entitlement; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 20% attendance in the office but this is kept under review), flexible working hours and family friendly policies. Plus, lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.<h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours and Experience.<p>When you press the ‘Apply now’ button, you will be asked to complete personal details (not seen by the sift panel), and upload a CV of no more than 2 pages. </p><p>You will then be asked to provide a 1000 word ‘personal statement’ evidencing how you meet the essential skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the essential skills and capabilities. </p><p>The Civil Service values honesty and integrity and expects all candidates to abide by these principles. You must ensure that any evidence submitted as part of your application or used during interview, including your CV and any statements or examples, are truthful and factually accurate. Ofgem takes any incidences of cheating very seriously. Please ensure all examples provided are of your own experience. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant applications will be withdrawn from the process. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own. </p><p>Please refer to Civil Service candidate advice on the acceptable use of Artificial intelligence within the recruitment and selection process - <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">Artificial intelligence and recruitment , Civil Service Careers</a></p><p><em>The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by</em><em> [</em><a href="https://www.cifas.org.uk/fpn" target="_blank"><em>https://www.cifas.org.uk/fpn</em></a><em>].</em></p><p><br><br></p><br><br>Feedback will only be provided if you attend an interview or assessment.This role has a minimum assignment duration of 3 years. An assignment duration is the period of time a Senior Civil Servant is expected to remain in the same post to enable them to deliver on the agreed key business outcomes. The assignment duration also supports your career through building your depth of expertise. <br><br>As part of accepting this role you will be agreeing to the expected assignment duration set out above. This will not result in a contractual change to your terms and conditions. Please note this is an expectation only, it is not something which is written into your terms and conditions or indeed which the employing organisation or you are bound by. It will depend on your personal circumstances at a particular time and business needs, for example, would not preclude any absence like family friendly leave. It is nonetheless an important expectation, which is why we ask you to confirm you agree to the assignment duration set out above.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Jon Townley</li><li>Email : <a href="mailto:recruitment@ofgem.gov.uk" target="_blank">recruitment@ofgem.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:recruitment@ofgem.gov.uk" target="_blank">recruitment@ofgem.gov.uk</a></li></ul><h4>Further information</h4>If you feel your application has not been treated in accordance with the Civil Service Commission Recruitment Principles and you wish to make a complaint, you should email The Head of Talent Acquisition at: <a href="mailto:Recruitment@ofgem.gov.uk" target="_blank">Recruitment@ofgem.gov.uk</a> in the first instance. If you are not satisfied with the response you receive from the department, you can contact the Civil Service Commission. More detailed information can be found on the Civil Service Commission website.<br><br><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzU4NjgmdmVyaWZ5PTI4YjM2ZGUyYWIyZTYxMTA3ODFkNTVkMWNlN2JlMDY2JnJlcXNpZz0xNzY2MjA0Njc3LTNiZmQyMDYzOWNmNmJiYWU5YjM5NTdiYmVjMDAzYjRmZGZhNjU4MmE=" target="_blank">Deputy Director – Retail Flexibility and Consumer Experience Opens in new window</a> (pdf, 675kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzU4NjkmdmVyaWZ5PWU2N2UwODhkODQ0MjZlZjk4MDU4N2MyMWI4N2E2ODEzJnJlcXNpZz0xNzY2MjA0Njc3LTNiZmQyMDYzOWNmNmJiYWU5YjM5NTdiYmVjMDAzYjRmZGZhNjU4MmE=" target="_blank">Role Profile- DD Retail Flxibility and consumer experience Opens in new window</a> (pdf, 152kB)

OFGEM

Deputy Director- Retail Flexibility and Consumer Experience

<h4>Job summary</h4><p>Ofgem is Great Britain’s independent energy regulator. Our primary responsibility is to protect energy consumers, especially the most vulnerable, while at the same time working with government, industry and consumer groups to deliver a clean, more affordable and secure net-zero energy system at the lowest cost to consumers, and drive economic growth.</p><p>We have opportunities to join our Operational Delivery Profession where you will be responsible for a wide range of duties. The opportunities available are a great starting point for those who are looking for their first step into a career within the Energy sector, Ofgem and of course other areas within the Civil Service. You’ll be working alongside an experienced and supportive line manager and full training will be provided. The Operations Delivery profession pride themselves on being a friendly and collaborative profession who will be there to help and support you through your Ofgem journey.</p><p>To be successful in this role you will be a detail-oriented individual who excels in making well-supported decisions. Having good organisational skills will enable you to prioritise your workload effectively. You’ll also need to show that you can successfully establish positive working relationships with different colleagues across Ofgem and our external partners.</p><h4>Job description</h4><p>The Operational Delivery Team, (who are members of the cross government Profession) deliver operational excellence across all aspects of service delivery and business support, helping Ofgem to deliver its priorities by administering efficient and trusted services. The post holder will be part of the Operations Team, within Ofgem’s Delivery and Schemes directorate, the part of Ofgem that focusses on the delivery and administration of Environmental and Social schemes. There may also be opportunities for deployment toother areas in the future.</p><p>This role provides an exciting opportunity to support Ofgem, as we work to protect energy consumers, especially vulnerable people, by ensuring they are treated fairly and benefit from a cleaner, greener environment. Ofgem is a supportive and inclusive organisation, where we understand we are better and stronger, the more diverse we are. This role will work to help deliver the team and portfolio objectives and they will work in one of the above areas or a combination of them.</p><p><strong>Please note this role has been advertised as Case Reviewer but is known internally as Operations Analyst.</strong></p><p><strong>Interviews for this campaign will be held in person in our Cardiff office.</strong></p><p>We will be holding an online recruitment open event on <strong>07/01/2026</strong> where you can find out more about this role and put your questions to our panel. Book your ticket at the following link: <a href="https://buytickets.at/ofgem/1994593" target="_blank">https://buytickets.at/ofgem/1994593</a></p><h4>Person specification</h4><p><strong>Essential Criteria:</strong></p><ul><li>Ability to work independently, applying attention to detail when reviewing data and documentation, and drawing on information from multiple sources to support well-informed, evidence-based decisions.<strong> (LEAD CRITERIA)</strong></li><li>Ability to follow processes accurately and efficiently, demonstrating strong organisational and time management skills to ensure responsibilities are delivered in line with agreed KPIs.</li><li>Strong communication skills, both written and verbal, with the ability to handle enquiries professionally via phone and email.</li></ul><h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Making Effective Decisions</li><li>Managing a Quality Service</li><li>Delivering at Pace</li></ul><h4>Benefits</h4>Alongside your salary of £25,854, OFGEM contributes £7,489 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a>Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.<h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours and Experience.<p>When you press the ‘Apply now’ button, you will be directed to a Civil Service test – guidance for this can be found here <a href="https://www.gov.uk/guidance/civil-service-online-tests" target="_blank">Civil Service online tests - GOV.UK (www.gov.uk).</a> Upon passing the test, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.</p><p>You will then be asked to provide answer 3 application questions evidencing how you meet the essential criteria listed in the role profile. Please ensure you demonstrate clearly, within your answers, how you meet each of the criteria listed in the role profile.</p><p>The Civil Service values honesty and integrity and expects all candidates to abide by these principles. You must ensure that any evidence submitted as part of your application or used during interview, including your CV and any statements or examples, are truthful and factually accurate. Ofgem takes any incidences of cheating very seriously. Please ensure all examples provided are of your own experience. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant applications will be withdrawn from the process. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.</p><p>Please refer to Civil Service candidate advice on the acceptable use of artificial intelligence within the recruitment and selection process - <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">Artificial intelligence and recruitment , Civil Service Careers</a></p><p>The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [ <a href="https://www.cifas.org.uk/fpn" target="_blank">https://www.cifas.org.uk/fpn</a>].</p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. <a href="https://www.civil-service-careers.gov.uk/prison-leaver-recruitment/" target="_blank">Read more about prison leaver recruitment (opens in new window)</a>.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Lucy Dowding</li><li>Email : <a href="mailto:recruitment@ofgem.gov.uk" target="_blank">recruitment@ofgem.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:recruitment@ofgem.gov.uk" target="_blank">recruitment@ofgem.gov.uk</a></li></ul><h4>Further information</h4>Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of these Recruitment Principles.<br><br>In the first instance, you should raise the matter directly via <a href="mailto:recruitment@ofgem.gov.uk" target="_blank">recruitment@ofgem.gov.uk</a>. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission, please visit their website.<br><br><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzU5NjImdmVyaWZ5PWEyZmNiZjliZGUzYzMzMTI5NDhjZmQ5MjRiYjc3MDQ0JnJlcXNpZz0xNzY3MTU0OTQ4LWIxNDcyODM2YmU1YTlhZDdkZjg5MzZkMjVlY2MzNDIyMDk3OTlkNjU=" target="_blank">442479 Operations Analyst Role Profile Opens in new window</a> (pdf, 140kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzU5NjMmdmVyaWZ5PTIzMmY4YjFiMDdjZGVmMmMxNzk0ZmYxZjQzYjg5YTc2JnJlcXNpZz0xNzY3MTU0OTQ4LWIxNDcyODM2YmU1YTlhZDdkZjg5MzZkMjVlY2MzNDIyMDk3OTlkNjU=" target="_blank">442479 Operations Analyst - Candidate Pack Opens in new window</a> (pdf, 663kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzU5NjQmdmVyaWZ5PTM4Nzg1NDU3MTg3YzExZGNiZjgzZmE5ZjBkNzNhMTRmJnJlcXNpZz0xNzY3MTU0OTQ4LWIxNDcyODM2YmU1YTlhZDdkZjg5MzZkMjVlY2MzNDIyMDk3OTlkNjU=" target="_blank">Terms and Conditions Apr25 Opens in new window</a> (pdf, 335kB)

Case Reviewer (Cardiff)

<h4>Job summary</h4>Ofgem is at the forefront of the fight to reform how Britain’s electricity market works, reshaping pricing to strengthen energy security and cut long‑term costs for consumers. We’re looking for a Principal Expert to join us and play a leading role in shaping one of the most significant market reforms underway, influencing how investment decisions are made across the energy system.<br><br>Ofgem is Great Britain’s independent energy regulator. We’re at the forefront of change across the energy sector, driving toward Net Zero whilst protecting energy consumers, especially vulnerable people.<br><br>We’re offering a permanent opportunity to work on one of the highest‑profile programmes in the UK energy landscape. This role sits at the heart of Reformed National Pricing, a major DESNZ‑led programme where Ofgem has a central influence on policy design and regulatory direction. You’ll operate in a complex, fast‑moving environment, applying deep expertise to shape outcomes that will have long‑term impact on consumers and the energy system.<br><br>You’ll join a high-performing and diverse team working on strategic investment that underpins a low‑carbon, flexible and cost‑effective electricity system. This is a role with real agency and visibility, offering the chance to lead thinking, influence senior decision‑makers and contribute to reforms that will define how the system evolves for decades to come.<h4>Job description</h4>We’re looking for someone with authoritative knowledge of the GB energy landscape, strong policy judgement and the confidence to operate as a recognised expert in a complex environment. You’ll bring credibility, analytical strength and the ability to influence across organisational and professional boundaries, translating complexity into clear, well‑balanced strategic insight.<br><br>In return, you’ll be part of a collaborative and inclusive organisation that values intellectual rigour and thoughtful challenge. We offer working that best suits your professional style, a supportive expert community, a generous civil service pension and a benefits package that reflects the seniority and importance of this role.<br><br>We have a critical purpose to shape Reformed National Pricing and ensure regulatory frameworks send the right signals for investment, innovation and system resilience, delivering a low‑carbon electricity system that works better for consumers.<br><br>If you want to work at the forefront of market reform and apply your expertise where it truly matters, read on and find out more.<h4>Person specification</h4><p>Essential: </p><ul><li>Comprehensive and proven knowledge of energy markets and the influence of key regulatory measures, including transmission access rights, network charging frameworks, and the connection regimes <strong>(LEAD)</strong></li><li>Experience of leading in a complex environment, acting as an internal expert – advising and challenging senior leaders on strategic and operational performance related matters: effectively presenting the risks, trade-offs, and wider commercial and economic considerations to decision makers <strong>(LEAD)</strong></li><li>Proven experience of managing people, directly or as part of virtual teams, and delivering projects against challenging deadlines with minimal supervision, and the ability to react appropriately to fast changing circumstances and unforeseen challenges </li><li>Excellent written and verbal communication skills, with the ability to effectively communicate complex issues to non-expert audiences </li></ul><p>Desirable:</p><ul><li>Demonstrated understanding and experience of analysing market behaviour of storage and demand side resources </li><li>Familiarity with licensing and industry codes frameworks and change process </li></ul><h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Delivering at Pace</li><li>Making Effective Decisions</li><li>Communicating and Influencing</li><li>Working Together</li></ul><h4>Benefits</h4>Alongside your salary of £61,446, OFGEM contributes £17,800 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a>Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.<h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours and Experience.<br><p>When you press the ‘Apply now’ button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications. </p><p>You will then be asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the criteria listed in the role profile. </p><p><em>The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by</em><em> [</em><a href="https://www.cifas.org.uk/fpn" target="_blank"><em>https://www.cifas.org.uk/fpn</em></a><em>].</em></p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. <a href="https://www.civil-service-careers.gov.uk/prison-leaver-recruitment/" target="_blank">Read more about prison leaver recruitment (opens in new window)</a>.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Chloe Baily</li><li>Email : <a href="mailto:Recruitment@ofgem.gov.uk" target="_blank">Recruitment@ofgem.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:recruitment@ofgem.gov.uk" target="_blank">recruitment@ofgem.gov.uk</a></li></ul><h4>Further information</h4>Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of these Recruitment Principles. <br><br>In the first instance, you should raise the matter directly via <a href="mailto:recruitment@ofgem.gov.uk" target="_blank">recruitment@ofgem.gov.uk</a>. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission, please visit their website.<br><br><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzU5NDAmdmVyaWZ5PTQ0ZjBkNmM1ZmZjNzY0ZDVlNWUwYjc2MGJiZGFkZmZiJnJlcXNpZz0xNzY2MjA0NTg0LWM3ZjI4NTE1YjIwZDM1OGY2ODE2MWNkODZkYTkxNmQ4NTE0ZDc2NWY=" target="_blank">442980 Role Profile Opens in new window</a> (pdf, 99kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzU5NDEmdmVyaWZ5PWQ3NzJkMTliNjdlMDEwZmNkZmNmOTU5ZWM1ZTViMzE0JnJlcXNpZz0xNzY2MjA0NTg0LWM3ZjI4NTE1YjIwZDM1OGY2ODE2MWNkODZkYTkxNmQ4NTE0ZDc2NWY=" target="_blank">442980 Candidate Pack Opens in new window</a> (pdf, 669kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzU5NDImdmVyaWZ5PTU0NGViMjRmYTk5NmM2MzM3ZTZjNGE5ODlmZjBkNGVjJnJlcXNpZz0xNzY2MjA0NTg0LWM3ZjI4NTE1YjIwZDM1OGY2ODE2MWNkODZkYTkxNmQ4NTE0ZDc2NWY=" target="_blank">Terms and Conditions April 2025 Opens in new window</a> (pdf, 335kB)

3 Policy Jobs in Wales