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Senior Leader - National Delivery Assurance Service

Driver and Vehicle Standards Agency

Vehicle Services Senior Quality Lead – Centre of Excellence

<h4>Job summary</h4>An exciting opportunity has arisen at HM Land Registry (HMLR) for a Lead Product Manager. If you have experience of product management within a large digital, agile organisation and are skilled in developing and delivering user-centred services, we would love to hear from you.<h4>Job description</h4><p>You will help lead the effectiveness of the product practice, creating the strategy and long-term vision for the products you lead on and supporting Senior Product Managers to deliver high quality products and services that align with HMLR’s product vision. Using your strategic oversight, you will work alongside the product practice senior team to ensure there is sufficient capability and capacity to meet the current change portfolio, culture and HMLR’s Strategy 2025+.</p><ul><li><strong>Influence National Digital Transformation</strong>: Play a pivotal role in shaping the digital future of land and property services in the UK. You'll help lead a high-impact product practice that directly supports innovation, modernisation, and improved service delivery across HMLR.</li><li><strong>Build and Lead a Thriving Product Community</strong>: Drive the growth of HMLR’s product management capability. You'll mentor teams, shape professional standards, and contribute to a vibrant, supportive community of practice that influences the way products are developed and delivered.</li><li><strong>Strategic Leadership with Visible Impact</strong>: Gain strategic oversight across a diverse product portfolio, ensuring alignment with HMLR’s long-term vision. Your decisions will influence critical national services and unlock real value for users and stakeholders alike.</li><li><strong>Champion the Voice of the Customer</strong>: Embed user needs at the heart of every product decision. You’ll ensure that customer insight drives design, delivery, and continuous improvement, creating services that are truly user-centric and deliver measurable public value.</li></ul><h4>Person specification</h4><p>The ideal candidate will be confident in a range of product management and ownership approaches, setting strategy, managing resources at programme level and leading change in complex environments. You will have a proven ability to build, lead and grow product practice and capability, coaching others and sharing expertise as a high-performing product manager. </p><p>With a strong track record of successful service design, from concept through to implementation, you will ensure user needs are met, and products are effectively integrated and adopted. Proficient in developing business cases based on user needs, you can articulate measurable benefits and track delivery against strategic outcomes. Experience of working across organisational boundaries, engaging with a wide range of stakeholders to build credibility, influence and alignment is essential.</p><p>Where an individual taking up the responsibility will be based in Swansea Office, the ability to speak Welsh is desirable. </p><p>HMLR believe that a blended approach to where you work that enables some time working from home, as well as in the office may give you an improved experience and has clear business benefits. We expect everyone to spend at least 60% of their working time in the office. Beyond this expectation, there is no one size fits all approach (and we can spend up to 100% working in the office if we prefer).</p><p>For more information about the role, please see the attached candidate pack.</p><h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Seeing the Big Picture</li><li>Communicating and Influencing</li><li>Changing and Improving</li><li>Managing a Quality Service</li></ul><h4>Benefits</h4>Alongside your salary of £75,731, HM Land Registry contributes £21,939 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><p></p><p>#WeAreHMLR</p><p>At HM Land Registry our vision is a world leading property market as part of a thriving economy and a sustainable future. We are unique in terms of the economic and social impacts of our work, our ability to make a positive difference to the lives of our customers, our sense of mission, and our great people. They are the foundation of all we have achieved and all we aspire to in the future. We want our people to feel proud to work for HM Land Registry and able to fulfil their full potential.</p><p>We have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development, and flexible ways of working. We offer competitive pay and annual leave, attractive pension options and a wide range of other benefits.</p><ul><li><strong> We have integrity</strong> – we value honesty, trust and doing the right thing in the right way.</li><li><strong> We drive innovation</strong> – we are forward-thinking, embrace change and are continually improving our processes.</li><li><strong> We are professional</strong> – we value and grow our knowledge and professional expertise.</li><li><strong> We give assurance</strong> – we guarantee our services and provide confidence to the property market.</li></ul><p>You can find <a href="https://www.gov.uk/government/organisations/land-registry/about/recruitment#what-hm-land-registry-can-offer-you" target="_blank"> more information on our rewards package on our website.</a></p><p></p><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours, Strengths and Experience.<p>Please cut and paste an anonymous CV into the online application form when prompted and include your qualifications and career history. </p><p>The personal statement section (in no more than 1,000 words) must be used to provide details of how you meet the essential experience criteria listed below:</p><ul><li>Extensive experience of product management within a large digital, agile organisation, with the ability to apply functional expertise at all points of the product lifecycle (lead criteria). </li><li>Experienced in a range of product management and ownership approaches, including setting strategy, managing resources at programme level, and leading change in complex environments.</li><li>Proven ability to build, lead and grow product practice and capability, including coaching others and sharing expertise as a high-performing product manager.</li><li>Skilled in developing and delivering user-centred services, with an in-depth understanding of complex digital user needs, including the importance of assisted digital and accessibility.</li></ul><p>In the event of a high volume of applications, we reserve the right to assess against the lead essential experience criteria listed above first.</p><p>Please review your application form before clicking ‘submit’ – once you have submitted, you will not be able to amend your application. Ensure your application form is received by the closing date for receipt of applications – this is 23:55pm on the advertised date.</p><p>The sift will take place shortly after the closing date. If successful at the shortlisting stage, you will be invited to attend a blended interview which will include a pre-prepared presentation. Interviews will be held face-to-face in the Coventry Office week commencing 16 February.</p><p>The blended interview will assess the experience and behaviours listed in the candidate pack, as well as the strengths associated with the role. We want to hear your first, unrehearsed, natural response to the strength questions, and so we don’t advertise which strengths are being tested. The best way to prepare for <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">strengths questions</a> is to reflect on what you identify as your own personal strengths, and your preferred ways of working.<br><br>Candidates can refer to notes within their interview, but they should be used as a prompt only.</p><p>HMLR is accredited to the Disability Confidence Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage may be invited to attend an interview.</p><p>If any candidate requires the panel to consider a reasonable adjustment or there is anything else they would like the panel to take into consideration, they are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement.</p><p>You can <a href="https://www.gov.uk/government/publications/hm-land-registry-job-applicant-personal-information" target="_blank">find more information on how we use your personal data on our website.</a></p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. <a href="https://www.civil-service-careers.gov.uk/prison-leaver-recruitment/" target="_blank">Read more about prison leaver recruitment (opens in new window)</a>.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Andy Roddy</li><li>Email : <a href="mailto:Andrew.Roddy@landregistry.gov.uk" target="_blank">Andrew.Roddy@landregistry.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:hrresourcingteam2@landregistry.gov.uk" target="_blank">hrresourcingteam2@landregistry.gov.uk</a></li></ul><h4>Further information</h4>If you feel your application has not been treated in accordance to the Recruitment Principles and you wish to make a complaint, please email <a href="mailto:hrresourcingteam2@landregistry.gov.uk" target="_blank">hrresourcingteam2@landregistry.gov.uk</a> in the first instance. If you are not satisfied with the response you receive from HM Land Registry then you may take your complaint to the Civil Service Commission: <a href="http://civilservicecommission.independent.gov.uk/making-complaint/" target="_blank">http://civilservicecommission.independent.gov.uk/making-complaint/</a><br><br><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzc2NjgmdmVyaWZ5PTljZTRiZTkwNGExMGY2OTgzNzMwMTY4NjhkOTU4NjQ4JnJlcXNpZz0xNzY4MzMyNDA2LTJiYzRkMmJlYjYxY2Q3ZTYyZWY2NzBjYWIyMmEzYjhlZWFhYTI3ZGM=" target="_blank">G6 Lead Product Manager - Candidate Pack Opens in new window</a> (pdf, 2063kB)

HM Land Registry

Lead Product Manager

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