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<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/2510/Housing_and_Income_Collection_Service_Manager_.pdf" target="_blank">Housing_and_Income_Collection_Service_Manager_</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.



We have an excellent opportunity available for a Service Manager - Housing &amp; Income to join our team at Wokingham Borough Council, on a full time, permanent basis.
As the Service Manager - Housing &amp; Income, you will be responsible for the leadership, direction, and performance of Housing Management services to residents living in council housing or homes provided by council-owned companies, for people in all tenures, and supporting to the wider housing service in the council.
This is an exciting opportunity to join a council with a strong track record of delivering high-quality housing services and a clear commitment to continuous improvement. The Housing Operations team has been recognised for its resident-focused approach and its success in embedding new ways of working that improve outcomes for tenants, leaseholders, and communities. We are in the midst of a significant culture change programme, embedding values of accountability, collaboration, and customer-first thinking across all housing services. The successful candidate will play a pivotal role in driving this transformation, leading teams to embrace innovation, adapt to new ways of working, and continually improve service delivery. Alongside cultural transformation, the service is also investing in technological improvements, including the development of digital services, new housing management workflows, and the use of customer insight to shape decision-making. These changes are enabling us to deliver more efficient, transparent, and accessible services for residents. The postholder will also have a key role in ensuring the council remains compliant with new regulatory requirements, including those under the Social Housing Regulation Act, while helping to shape the delivery of the Housing Improvement Programme.
This is a high-profile role with significant scope to make a positive impact across the borough.
Benefits:
Not only is this an excellent opportunity, but it’s a fantastic time to join our team. You will receive an extensive range of employee benefits including:
⭐ A generous annual leave entitlement of days 31 (rising to 36 days after 5 years continued local government service), plus Bank Holidays
⭐ An excellent local government pension scheme
⭐ An employee assistance programme including 24/7 wellbeing helpline
⭐ A range of local &amp; lifestyle discounts
⭐ Use of a free onsite gym (located at Shute End office)
⭐ Salary sacrifice car &amp; cycle to work schemes
⭐ And much more! 
Key responsibilities:
<ul>
<li>Provide strategic leadership, direction, and governance across housing management, ensuring services deliver intended outcomes, meet regulatory requirements, and achieve high customer satisfaction.</li>
<li>Work collaboratively with senior leaders, colleagues, partners, and stakeholders to shape housing strategy, set KPIs, and drive continuous improvement.</li>
<li>Lead, develop, and support housing management, housing support, and income collection teams to deliver high-performing, customer-focused, and compliant services.</li>
<li>Drive performance and financial management, including income collection, tenancy sustainment, and minimising rent and void losses to maximise housing supply.</li>
<li>Develop and implement policies, change programmes, and digital services that improve efficiency, innovation, and resident engagement.</li>
<li>Champion resident involvement by establishing accessible systems and processes that empower tenants to influence service delivery and neighbourhood outcomes.</li>
<li>Lead recruitment, development, and performance management of staff, embedding a culture of learning, innovation, and sector-leading practice.</li>
<li>Identify, monitor, and manage strategic risks and issues that could affect the Housing Improvement Programme or wider housing outcomes.</li>
</ul>
Candidate requirements:
<ul>
<li>A relevant professional qualification in housing (CIH Level 4 or above, ideally Level 5, or equivalent).</li>
<li>Senior management experience within the housing sector, with a strong track record of delivering housing management services.</li>
<li>Experience leading teams to achieve high performance and excellent customer outcomes.</li>
<li>A proven ability to drive service improvements, deliver efficiencies, and enhance the customer experience.</li>
<li>Strong knowledge of housing management best practice, and the regulatory, legislative, and policy environment affecting social housing.</li>
<li>Excellent communication and partnership skills, with the ability to engage residents, colleagues, councillors, and external partners.</li>
<li>The ability to manage budgets, risks, and competing priorities while ensuring compliance and accountability.</li>
<li>Must be able to travel to locations across the borough and help in out of hours response arrangements, and attend evening meetings.&nbsp;</li>
</ul>
Our area: 
Wokingham Borough is set in the heart of Berkshire with excellent transport links to Reading and central London. Our area comprises of a vibrant and historical market town, attractive villages, and miles of beautiful countryside. &nbsp;
We’re home to a range of high performing schools including 69 primary and 21 secondary schools, a host of international businesses and an incredible community. We have a strong local economy with accelerated growth, a range of excellent public facilities and low levels of crime, offering an exceptional quality of life.
Click the link below and apply today. Alternatively, if you would like to have an informal discussion about the role, please e-mail Martin Cooke, Interim Head of Housing Operations -&nbsp; <a href="mailto:martin.cooke@wokingham.gov.uk" target="_blank">martin.cooke@wokingham.gov.uk</a>
Closing date:&nbsp;21st September 2025, 11pm Interviews:&nbsp;Week Commencing 22nd September 2025 &nbsp;
If your application is shortlisted for an interview, you will be required to provide proof of your right to work in the UK at that stage. Additionally, successful candidates must present proof upon receiving a job offer.
Please note that all offers are conditional and subject to the satisfactory completion of pre-employment checks.
Please be aware that we will be reviewing the applications we receive on a daily basis, and we reserve the right to close the advert early if suitable candidates are identified.
Wokingham Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff, other workers and volunteers to share this commitment. All successful candidates for this role will be subject to Disclosure &amp; Barring Service (DBS) checks along with other relevant employment checks.
Due to the high volume of applications we receive, we regret that we are unable to respond to every applicant individually.
If you do not hear from us within 4 weeks of the application closing date, please assume that your application has not been successful on this occasion.
We appreciate your interest in joining Wokingham Borough Council and thank you for taking the time to apply.
Wokingham is an equal opportunities employer.

Wokingham Borough Council

Service Manager – Housing and Income

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/1309/HR_Recruitment_Pack_2024.pdf" target="_blank">HR_Recruitment_Pack_2024</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/1435/JD_Joint_Grant_Project_Officer.docx" target="_blank">JD_Joint_Grant_Project_Officer</a></li>
</ul>

To apply for this vacancy, click the “Apply Online” link.
If you are not already on Waverley Borough Council's website for this vacancy, you will be redirected to our website's jobs page.&nbsp; Either click "Apply Online" at the bottom of this page, or at the top left hand side under Waverley Borough Council click either the "Log in" button (if you are already registered) or the "Register" button.
You will be redirected to the JobsGoPublic system, which manages our online recruitment process. Once you have registered with JobsGoPublic (which is free to use) you can log in to your application at any time and keep track of where you are in the recruitment process.&nbsp;&nbsp;
If you are unable to use this service or would like assistance, please contact us via <a href="mailto:hr@waverley.gov.uk" target="_blank">hr@waverley.gov.uk</a> or call the Human Resources team on 01483 523388.



This is an exciting opportunity to be part of the Grants &amp; Adaptation team.
The team works with residents of Guildford and Waverley seeking to take up services offered by the Home Improvement Agency, Care &amp; Repair.
The agency provides a client led technical service for elderly disabled and vulnerable clients seeking to access grant funding or financial support to improve or adapt their privately owned and tenanted homes. You will work closely with health and technical professionals to establish the clients needs. You will visit clients in their homes to&nbsp; assist with applications and financial assessments maintaining accurate and complete records
We are looking for a self-motivated individual who can work as part of a strong team as well as being able to use your own initiative. You should be able to demonstrate excellent attention to detail, accuracy and a strong customer focus that will enable the highest possible standards of support and advice to residents in Waverley &amp; Guildford.
This is a hybrid role with a mix of Office and home working.
For an informal discussion about the role or to learn more, please contact Nigel McDonald, Interim Joint Grants &amp; Adaptations Manager, by email at <a href="mailto:Nigel.McDonald@guildford.gov.uk" target="_blank">Nigel.McDonald@guildford.gov.uk</a>.
Closing date for applications:&nbsp; 09:00am on Wednesday 3rd September 2025
Interview date:&nbsp;Week commencing 22nd September 2025
About us -
In return for your valued contribution, we can offer you a competitive benefits package which includes hybrid working and agile working policies, training and development opportunities, generous annual leave and flexi time, free onsite parking, an employee assistance scheme and membership of the Local Government Pension Scheme. You can find out more about working at Waverley and our benefits by visiting -&nbsp;<a href="https://www.waverley.gov.uk/Services/Jobs-at-Waverley/Working-at-Waverley" target="_blank">Working at Waverley Borough Council | Waverley Borough Council</a>
The district is home to many different people, and we want our workforce to reflect our diverse local communities. We encourage and welcome applications from people of all backgrounds and experiences -&nbsp;we are a Disability Confident employer and appoint on merit. You can find out more about this scheme and check your eligibility&nbsp;<a href="https://www.waverley.gov.uk/Services/Jobs-at-Waverley/Working-at-Waverley" target="_blank">here</a>
We are proud to have signed the Armed Forces Covenant and welcome applications from serving or ex-members of the armed forces and their partners. We offer an interview scheme for serving and ex-military forces members when they meet the essential criteria for the role. You can find out more about this scheme and check your eligibility&nbsp;<a href="https://www.waverley.gov.uk/Services/Jobs-at-Waverley/Working-at-Waverley" target="_blank">here</a>
Please note we do not accept applications after the stated closing time and right to work in the UK will be checked as part of the interview process.

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