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<h4>About the role</h4><h4>Role Summary</h4>Responsible For: As a General Manager with Town &amp; Country Repairs (TCHR), which is a wholly owned subsidiary of Town and Country Housing (TCH), you will direct, manage and control all operations cost effectively and efficiently.Purpose: You will maximise the use of resources and utilise a highly motivated and empowered team to achieve the highest level of customer satisfaction with services provided. You will drive cultural change working closely with TCH colleagues, TCHR Board and external Stakeholders<h4>Salary:</h4>£81,149<h4>Hours of Work:</h4>40<h4>Contract:</h4>Permanent <h4>Probation Period:</h4>6 months<h4>Notice Period:</h4>3 month<h4>Who are we?</h4>We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.<h4>Meet your Manager</h4>I’ve been here at TCH only since September 2024 but have been really lucky to inherit a great team with a strong ethos on doing the right thing. There are many challenges in the Housing Sector at the moment in general, but as a team we all share the burden and with it the wins that are possible for us and the residents in our homes. We would love for you to come and be part of our team and bring your energy. We have lots of experiences to share.I’ve been in housing pretty much most of my working life, in the private and social sector, but one thing I’ve learnt, is there’s never a dull moment!Rachel Bancroft, Head of Repairs and Compliance<h4>What will you be doing?</h4><h4>Role Specific Responsibilities</h4>Core accountabilities •Have overall responsibility for compliance and timely delivery of Health &amp; Safety, financial and operational requirements in line with best practice and legal framework •Strategically plan, organise and manage the business resources to maximise performance and resident satisfaction levels, meeting TCH’s targets. •Develop and maintain processes for continual improvement •Maintain and promote effective relationships at all levels within TCHR and TCH focusing staff on performance, better services for residents; with a focus on delivering a great customer experience, best value and established best operating practices. •Recruit, motivate and retain the best people, creating complimentary teams with development and succession plans and a culture of employee empowerment •Encouraging a workplace with a strong sense of ownership and where people go the extra mile, focused on continual improvement and providing a great customer experience. •Provide optimum levels of leadership, encouragement and training in order to support and help others achieve results and meet their targets. •Creating a network of contracts across various disciplines. •Maintaining and developing effective relationships, an effective communicator at all levels •Have overall responsibility for the delivery of contract KPI’s and continually seek improvement in operational delivery, working closely with TCH colleagues to listen to and understand resident feedback and how we can learn from it to improve services. •To be proactive and energetic, seeking to get things done and at the same time deal with a variety of tasks and wide ranging responsibilities and accountability. •Promote social responsibility and community engagement working closely with TCH colleagues to understand resident and community priorities. •Provide solutions in situations involving the new and unexpected - overcome problems as well as prove direction for others. •Actively engage with and support TCH’s resident engagement framework, working with TCH colleagues and residents to review and continuously improve services. This will include attending a range of resident meetings/events. •Ensure that TCHR works to mitigate any issues before they become complaints. Where complaints do arise ensure the team responds in line with Housing Ombudsman requirements and TCH policy, ensuring the focus is on empathy, good communication, prompt resolution and effective delivery of outcomes. •Ensure the team is focused on delivering a great customer experience and adheres to the key principles of our customer experience approach: listening and learning, information and communication, always improving and the right tools for the job. Other Key responsibilities •Financial responsibility for approximately £11.5m. Skills in analysing trends, building forecasts, and ensuring financial efficiency within the repairs service. •Ensuring value for money •Reviewing sub contractors contracts to ensure retain, manage and ensure compliance •Be innovative and work with others across the business to promote TCHR<h4>General</h4>•To adhere to the equality, diversity and inclusion policy and actively promote equality of opportunity wherever possible. •Recognise, respect, and promote the different roles and diversity of individuals. •To actively contribute towards the key performance indicators and professional standards. •Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly. •To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives. •To participate in training, attend other meetings, and staff events as required. •Be an effective leader of your team, presenting a positive impression of your section and the Group. •Take responsibility for recognising and recording customer complaints, however made, and ensure that any complaints allocated to you are responded to within policy requirements. •Maintain professional curiosity in all interactions with residents, be aware of and report and record any potential safeguarding issues promptly and appropriately. •Maintain awareness of budget requirements and value for money while delivering your role. •Consider and highlight any risk to the organisation or individuals whilst delivering your role. •Consider resident feedback (the resident voice) in all service delivery, using data and insight and actively engaging with residents to understand their needs, views and priorities and tailor services accordingly. •This role will involve visiting other offices and stock and you will be required to have your own car and full driving licence. • This role requires a basic DBS checkThis job description is a guide to the nature of the work required. It is not comprehensive, and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected.<h4>About You</h4><h4>Education &amp; Qualifications</h4>•CIH qualification in Managing Housing Maintenance or equivalent •Educated to degree level, or equivalent •Competent user of Microsoft Office packages (Outlook, Word, and Excel)<h4>Key Skills &amp; Competencies</h4>•In-depth knowledge of health &amp; safety legislation •Ability to think strategically, imaginatively and develop clear-sighted, concise and well-articulated plans •Ability to plan, organise and manage resources •Ability to understand and interpret financial information •Proven people &amp; stakeholder management skills •Ability to work under pressure and meet competing and changing deadlines •IT literate •Excellent leadership &amp; interpersonal skills •Good presentation skills •Demonstrable track record in supply chain &amp; sub-contractor management. Desirable Experience: •Experience of change management practices •Management of operational annual budgets of at least £5M within services industry or in a large repair and maintenance environment •Operational management experience of working and managing multi-disciplined teams with demonstrable record of excellent achievement •Understanding of social housing regulation and how the requirements of the consumer standards should inform repairs service delivery •Proven ability to manage change and drive change<h4>Behaviours</h4><h4>Why Choose Us</h4><ul><li>Contributory pension scheme 4% to 10% matched contributions</li><li>Hybrid working</li><li>Free onsite car parking</li><li>Life assurance of 4x annual salary (Terms and Conditions apply)</li><li>30 days annual leave in addition to bank holidays</li><li>Two volunteer days per year</li><li>Employee assistance programme (24/7 telephone advice, information portal &amp; face to face counselling sessions)</li><li>Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses</li><li>Extensive annual Staff Wellbeing programme</li><li>Enhanced maternity, paternity, and shared parental leave provision</li><li>Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)</li><li>Annual flu vaccinations</li><li>Access to an extensive range of corporate discounts on shopping, travel &amp; days out</li><li>Social events, including lunchtime walking, rounders, festive Fridays</li><li>Travel loan</li></ul><h4>Our Values</h4>Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:<h4>Equal Opportunities Statement</h4>TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.<h4>Apply</h4><h4>Internal Applications</h4>Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to the HR inbox.For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.If you have any questions, or require further clarification, please speak to HR.<h4>External Applications</h4>Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.Please note: As an employer, Town &amp; Country Housing does not provide sponsorship as a licensed UK employer.<h4>Key dates</h4><h4>Applications Close:</h4>Monday, 27 October 2025<h4>Interview Date:</h4>Thursday, 30 October 2025<a href="https://prteam.typeform.com/to/a7M74sOi" target="_blank">Apply now</a>





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Town and Country Housing

General Manager

Job Description Service Manager - Children Looked After (CLA), Aftercare &amp; Children with Disabilities (CWD) £63,393 - £73,167 per annum (Plus Market&nbsp;Supplement £5,400 per annum*) Grade: H Permanent Contract 37 Hours per Week About the Department The CLA, Aftercare and CWD service is committed to delivering outstanding care planning, permanency and support that enables children and young people to thrive, develop independence and achieve the best possible outcomes. Currently rated Outstanding by Ofsted, we aspire to continually develop our practice and our people to make a real difference. This is a dynamic and high-profile service, providing ongoing support and intervention for children and young people in care, care leavers and children and young people with disabilities, ensuring their needs are met and their voices are heard. About the Role As a Service Manager, you will lead and develop your teams to deliver high-quality, relationship-based practice that prioritises the wellbeing and outcomes of every child and young person. You will foster a culture of learning, reflection and professional growth, ensuring your teams feel valued, supported, and empowered to excel. Thurrock has a friendly and supportive Children's Services Department, and we work within the Signs of Safety model, use a contextual safeguarding approach and are passionate about developing social work staff with a good training and development offer. What&nbsp;We’re&nbsp;Looking For&nbsp; We are seeking an experienced, energetic, and passionate qualified social worker with a proven track record of leadership within a statutory children’s social care setting. You may already be an established Service Manager or an aspiring one, ready to take the next step in your career. You will bring strong experience in care planning, permanency, safeguarding and corporate parenting, with the ability to work innovatively and collaboratively across partnerships to meet the diverse and complex needs of our children and young people. Essential qualifications:&nbsp;A social work qualification and be SWE Registered DBS Check:&nbsp;Enhanced with Children's Barred List DBS Check is required for this post.&nbsp; Benefits of Working with Us&nbsp; At Thurrock Council, we value our employees and offer a comprehensive benefits package, including:&nbsp; <ul> <li>Generous annual leave entitlement&nbsp;</li> <li>Local Government Pension Scheme&nbsp;</li> <li>Flexible and hybrid working opportunities (where applicable)&nbsp;</li> <li>Ongoing training and professional development&nbsp;</li> <li>Employee&nbsp;assistance&nbsp;programme and wellbeing support&nbsp;</li> <li>Staff discounts and local offers&nbsp;</li> <li>A supportive and inclusive working environment&nbsp;</li> </ul> Important Dates&nbsp; Closing Date (Redeployment Only):&nbsp;23rd October 2025 Closing Date (Internal &amp; External):&nbsp;2nd November 2025 Interview Date: 7th November 2025 Additional Information&nbsp; *Market Supplement is Subject to Annual Review If you have any questions about the role or interview process, please contact:&nbsp; Luke Froment - Service Manager, Children Looked After&nbsp; On email: <a href="mailto:elise.mcqueen@thurrock.gov.uk" target="_blank">lxfroment@thurrock.gov.uk</a> To view the Job Profile and Person Specification, please follow the link below:&nbsp; <a href="https://thurrockc.sharepoint.com/:b:/s/ThurrockCouncilPublicDocuments/EV6i2SAuU-xOuxNIi7t6xtgBnQg0WRzCPCV0vFDyRQ9tjw?e=qzGhh0" target="_blank">Download Job Profile (PDF Document)</a> Application Requirements&nbsp; As part of the Safer Recruitment process, Gap Management is&nbsp;required&nbsp;for all Safeguarding roles.&nbsp;Please complete the Gaps in Employment grid provided (refer to the example document for guidance) and upload it under&nbsp;Miscellaneous Documents&nbsp;as part of your application.&nbsp;&nbsp; If the Job Profile and Person Specification list any qualifications as essential, please also upload copies of those relevant qualifications.&nbsp; <a href="https://thurrockc.sharepoint.com/:w:/s/ThurrockCouncilPublicDocuments/EXtYMXeGlbVPjAoxHwfnCuIB6KNWFCXe3i6bJI6MRBQZ-Q?e=dGt2M1" target="_blank">Gaps in Employment Form</a>&nbsp; <a href="https://thurrockc.sharepoint.com/:b:/s/ThurrockCouncilPublicDocuments/Ecz7hL-hyYFGvVpdkZ55ozkBS_giEjpigg97yi5KrF2SVw?e=vKePlG" target="_blank">Gaps in Employment Example</a> About usWhy Thurrock? Working at Thurrock Council gives you the opportunity to join an organisation that is changing at pace, one where you can make a real difference to the lives of the people we serve.Thurrock Council is moving towards a new community leadership approach which involves linking with local partners and communities as we shape our improvement for the years ahead. This is an exciting time to join us, to shape the future success of our changing organisation and to have a positive influence on our borough.&nbsp;Our locationThurrock is located on the north bank of the river Thames. Our urban centres are a vibrant mix of established towns and new young communities, with a diverse and growing population of around 160,000&nbsp;residents. We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have excellent retail and leisure opportunities, including Lakeside Shopping Centre, country parks, forests, and marshes. Thurrock is just half an hour journey away from the centre of London by train and well connected by road.Staff benefitsWe offer lots of staff benefits, including a generous annual leave entitlement and hybrid working. We champion flexible working and job share applications are welcome.Further information can be found here <a href="https://www.thurrock.gov.uk/working-for-council/employment-benefits" target="_blank">Employment benefits | Working for the council | Thurrock Council</a>&nbsp; Equality, Diversity &amp; InclusionThurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification. We serve a diverse community where people are different yet equal. Diversity underpins everything we do. For further information about Thurrock Council please visit our website: <a href="https://www.thurrock.gov.uk/" target="_blank">Thurrock Council</a>





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Thurrock Council

Service Manager - CLA Aftercare & CWD

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We are seeking a dynamic and enthusiastic waste management professional to join Tower Hamlets Waste Services as Borough Operations Manager. The role involves overseeing waste management operations in a diverse central London borough and offers the chance to make a meaningful positive impact in local government. As Borough Operations Manager and reporting to the Head of Waste Services and Development, you will be responsible for the delivery of waste, recycling, cleansing and related services across Tower Hamlets. The service is delivered to commercial waste customers, over 120,000 households and a population of more than 325,000 operating with over 400 staff and a fleet of 102 vehicles. You will lead the operational management team and maintain a high standard of operational conduct, competence, performance and regulatory compliance across the service. In doing so you will play a critical role ensuring services are performed to schedule and resolutions implemented whenever required throughout the day and night operations. The role will deliver operational services safely and efficiently through the management of budgets and expenditure, resource allocation, quality control and performance management. Developing and maintaining effective communications and liaison is a crucial element of the role in managing staff resources and relations and ensuring excellent customer relations with local housing management, housing providers, residents and businesses. Using your operational expertise, you will contribute to the strategic development and improvement of services.You will work with and be supported by the Council’s fleet and health and safety teams, service based human resources, training support and technical resource teams. You will have detailed operational experience in managing waste related services with an excellent understanding of contemporary waste policy, legislation, practice and procedures relating to Waste Management, ideally in a local government setting. You will possess a relevant degree, and/or professional qualification in waste related management or at least 5 years relevant experience.This is an excellent time to join Waste Services as we receive positive feedback on cleansing standards which is backed up with excellent Keep Britain Tidy monitoring results. We continue to use and develop digital business tools within the service, and this helps to inform and deliver further planned expansion of services.This is a unique opportunity to lead a passionate team at the forefront of waste management innovation in one of London’s most vibrant boroughs. You’ll drive strategic initiatives, champion sustainability, and help shape Tower Hamlets’ future as an environmentally responsible community. We’re proud of our commitment to investing in people, offering tailored training and advancement opportunities, and fostering a collaborative, supportive work culture.Tower Hamlets vision for our borough is that: people are aspirational, independent and have equal access to opportunities; we are a borough that our residents are proud of and love to live in; and we are a dynamic, outcomes-based council using digital innovation and partnership working to respond to the changing needs of our borough. We want people who aspire to our TOWER values: Together; Open; Willing; Excellent; Respect.Tower Hamlets has a zero-tolerance approach to, and works to eradicate, all forms of discrimination on the basis of race, sex, disability, age, religion or belief, sexual orientation, gender reassignment, marital status, status as a civil partner, gender, gender identity, gender expression, pregnancy and maternity and looks to employ a diverse workforce representative of those groups. We recognise that people can also be disadvantaged by their social and economic circumstances, so we will work to eliminate discrimination and disadvantage caused by social class.We welcome applicants interested in flexible working arrangements and also applicants who live in the borough.

London Borough of Tower Hamlets

Borough Operations Manager

We are seeking an Innovation Centre Manager to play a key role in managing Medway Innovation Centre and Medway Innovation Studios supporting businesses and the economy of Medway. You will be required to manage all aspects of the Innovation Centre Medway (ICM) and Innovation Studio Medway (ISM). This will include maximising sales, marketing, tenant contracts and management, budget management, monitoring, P&amp;L and invoicing, procurement, property and contractor management, data centre IT, team management, tenant management and operational running of the ICM café. You will liaise with stakeholders in a way that promotes the vision and values of the CouncilCareer Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. If successful, the salary you will be offered will be at level B unless, based on an assessment against the CPF criteria, you demonstrate that you are meeting the criteria of level C. If appointed at level B there will be further opportunity once in post to progress from level B to C. When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached. The person specification of a job profile is split into three levels: Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview.Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A.Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience.This level attracts a salary that is mid-point of the range. You will have related experience and be able to demonstrate applied and developed knowledge, experience and skills to be effective in this role. All elements of level A and B listed within the person specification are essential. You will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs. Accountabilities and outcomes: To maximise the revenue generated from all sources related to the ICM and ISM, ensure that expenditure levels and profit targets are met and within the Council’s budgeted forecasts.To ensure service levels provided to ICM and ISM tenants and visitors remain at a high level, looking to improve processes and drive change improvements. To direct and manage the centres and the team, undertaking all line management functions including performance and development reviews and recruitment when needed. To manage all operational aspects of the ICM and ISM, including the reception, café, data rooms, property maintenance, phone systems, presentation technology, procurement, tenant contract issue and management, sales and marketing and contractors to ensure the buildings remain safe and operational.To provide tenant support, answering queries, solving issues, finding flexible answers to their challenges whilst providing a confidential supportive approach to their business challenges and opportunities. To support, promote and facilitate business support services to tenants working closely with the Council Economic Development team.At the discretion of the Head of Service, such other activities as may from time to time be agreed consistent with the nature of the job described above. Key Corporate Accountabilities:You will work with colleagues to achieve service plan objectives and targets. To understand and actively keep up to date with GDPR responsibilities, including completing regular refresher training. Safeguarding is everyone’s responsibility: all employees are required to act in such a way that safeguards the health and well-being of children and vulnerable adults.To participate in the Performance Appraisal process and contribute to the identification of own and team development needs utilising the Career Development Framework. To actively promote the Council's Fair Access, Diversity and Inclusion Policy and observe the standard of conduct which prevents discrimination taking place.To ensure full compliance with the Health and Safety at Work Act 1974, the Council's Health and Safety Policy and all locally agreed safe methods of work. To fully understand and be aware of the commitment to the duty under Section 17 of the Crime and Disorder Act 1998 to prevent crime and disorder. Promote the Medway Carbon Neutral by 2050 commitment; supporting the Council action plan to ensure we play our part in addressing the climate emergency.Interviews will be held 13 November 2025If you would like to have an informal discussion with the recruiting manager, please call Anne Knight on <a href="mailto:anne.knight@medway.gov.uk" target="_blank">anne.knight@medway.gov.uk</a>Important Information- Applicants must be able to demonstrate all essential requirements as listed in the job profileFor further information, and for details of the benefits of working for Medway Council, please refer to the Medway information pack available as a download or to view online. Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email. Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support. We reserve the right to close this vacancy at any time prior to the closing date.





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4 Project Management Jobs in West Malling ME19, UK