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Project Support Officer - Planned Delivery

Employer: Lewisham Homes

  • Reference: 4063
  • Published on: Thu 14/09/2017 10:00 AM
  • Closing on: Fri 22/09/2017 23:59 PM
  • Working Pattern: Full Time, Permanent
  • Hours: 36
  • Salary: £29,000.00 to £32,000.00
  • DBS Check: No
  • Location: Lewisham
*Salary* £29,424 - 31,140 *Location* Old Town Hall, Catford Road, SE6 4RU *The Role* Our Planned Delivery team deliver real improvements for residents across our 18,000 homes, from new kitchens and bathrooms to windows, roofs, structural and environmental work. As a Project Support Officer you will manage a small team of two customer service staff to deliver the asset management strategy with high levels of satisfaction from our residents. This includes monitoring and responding to compliments, complaints and freedom of information requests, undertaking small projects as required, and analysing data to inform projects and measure performance. • Build excellent working relationships with colleagues and partners • Manage our mini call centre • Provide excellent people management skills • Deliver excellent, reputation-enhancing customer service at all times You must be able to manage competing demands on your time with common sense and a practical approach. You will have the opportunity to create improvements to the way things are done and fulfil your potential within this role. You will be starting following a period of change, so there will be plenty of opportunity to influence our future direction and you will enjoy being part of a friendly and supportive team. Lewisham Homes is a Gold-standard Investor in People, which means we offer excellent opportunities to add to your skills and develop your career. We are proud of the difference we make in our community and if you share our ambition to do a great job for residents, you will fit right in. This is what we are looking for. • Innovative approach to achieving resident satisfaction and improving consultation of projects • Strong written and verbal communication skills • Flexible, can-do approach to partners, colleagues and customers • Excellent staff management skills • Strong IT skills Salary will be supported by a range of benefits, including membership of the Local Government Pension Scheme. For more information about Lewisham Homes and this opportunity, please visit our website. Apply Now Lewisham Homes: Share the ambition *Timetable* Closing date: 22September 2017 To apply you will be asked to submit a CV and supporting statement. Within your supporting statement please ensure you address the key requirements identified in the attached person specification with examples where relevant. Please attach your CV and supporting statement to your online application. For further information about this role please Sandra Hart 0203 889 0640 ext 2567

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