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Service Manager - Stainton CourtAre you passionate about making a difference in the lives of individuals with learning disabilities? Hightown Housing Association is expanding our management team, and we have an exciting opportunity for a dedicated and inspiring Service Manager to join us at Stainton Court.Stainton Court offers supported living services, empowering people to live independently and thrive in their community.What We're Looking For:<ul>
<li>
Leadership Excellence:First-class leadership skills with the ability to mentor and inspire your team.</li>
<li>
Experience: Previous experience in a similar role, delivering high-quality health or social care to adults with learning disabilities.</li>
<li>
Communication: Excellent communication skills to effectively interact with a wide group of individuals.</li>
</ul>As a Service Manager, you will:<ul>
<li>Lead and manage a dedicated team, providing support, advice, and assistance to individuals with learning disabilities.</li>
<li>Oversee the service rota, ensuring full and consistent cover of all shifts, including weekends when necessary.</li>
<li>Handle recruitment and induction of new staff, fostering a positive and supportive work environment.</li>
</ul>Requirements:<ul>
<li>Previous experience in a similar role</li>
<li>A full UK driving licence and access to a vehicle are essential for this role.</li>
</ul>Why Join Us?<ul>
<li>Be part of a supportive and dynamic team.</li>
<li>Make a meaningful impact on the lives of our residents.</li>
<li>Opportunities for professional growth and development.</li>
</ul>The BenefitsIn return for your hard work and commitment, we offer a considerable benefits package which includes:<ul>
<li>Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service</li>
<li>£33,054 pa for a 37.5 hour week contract</li>
<li>Annual bonus based on satisfactory performance</li>
<li>Monthly attendance bonus on top of your basic salary</li>
<li>Commitment to health and wellbeing with the Five Ways to Wellbeing</li>
<li>Ongoing professional development and support to deliver outstanding support</li>
<li>Workplace pension scheme and life assurance of three times your annual salary</li>
<li>Employee assistance helpline</li>
</ul>If you are a compassionate leader with a commitment to excellence, we would love to hear from you!Apply Now to become a part of the Hightown House family and help us continue to provide exceptional care and support to our residents.We are an Equal Opportunities &amp; Disability Confident Employer.

Hightown Housing Association

Service Manager

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Job Title:&nbsp;Service Manager
Location:&nbsp;Royal Borough Kensington and Chelsea (RBKC)
Salary:&nbsp;£38,700
Shift Pattern:&nbsp;37.5 hours per week, Monday to Friday, 09:00 - 17:00. Onsite face to face service, with flexibility around these hours required. All managers, including this position will take part in the out of hours on call duty.&nbsp;
As a note, this is one of two positions. This position is a permanent post, and we also have a 12 month fixed term contract opportunity live via Job ID 268355
About the Service Manager Role
We have an exciting opportunity, perfect for you if you are looking to take the next step in your career within a supported housing service! This is a great opportunity for current deputy service managers, or experienced support workers (and/or equivalent) looking for that next step!&nbsp;
We're looking for a natural leader, someone with experience in supporting people who have struggled with homelessness, substance use, mental health, and/or offending backgrounds. You will be confident in your experience and knowledge and be able to use this to support and lead your team to feel empowered within their roles so they can deliver a seamless and supportive service to our residents to overcome their own personal challenges, and to achieve their personal goals and milestones.
You will have a passion for what we do, and an understanding of the multiple needs that our residents may have, and able to provide a solutions based approach in your work. This role is perfect for someone who is determined, takes pride in their work, and is able to motivate a diverse team. The role includes:
<ul>
<li>Leading and motivating a team to deliver high-quality care and support</li>
<li>Managing complex situations and driving service improvements</li>
<li>Support a team who directly support individuals in their recovery journey</li>
<li>Working closely with other teams and organisations to ensure the right support is provided</li>
<li>Risk Management, Information Management, and Case Recording</li>
<li>Property and Housing Management</li>
<li>Financial Management</li>
</ul>
What we're looking for in a Service Manager:
<ul>
<li>Experience in supporting people who have multiple and complex needs including mental health, homelessness, substance use, offending backgrounds</li>
<li>Experience in frontline, and now able to empower a team to deliver a seamless service</li>
<li>Confident leadership skills and ability to inspire and motivate a team. While you’ll have support from management, this role requires someone who can take ownership and lead with confidence</li>
<li>Confidence in using IT; we use various systems and software's so need someone who is confident in learning new IT skills and can navigate around computer systems</li>
<li>Ability to drive the service forward and implement improvements</li>
<li>Confidence in managing complex situations and making decisions</li>
<li>Ability to work at pace, using initiative, making decisions, and proactiveness in your approach</li>
<li>Alignment with our values of Ambition, Empowerment, Transparency, and Inclusivity</li>
</ul>
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we offer
<ul>
<li>25 days (Full time equivalent) annual leave, increasing with the length of service</li>
<li>Training and Development, including access to courses, upskilling, and progression plans</li>
<li>Employee Assistance Programme, including counselling</li>
<li>Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing</li>
<li>Eligibility to register with Blue Light Discount Card</li>
<li>Life Assurance Scheme</li>
<li>Cycle-to-work scheme</li>
<li>Annual Staff Awards</li>
<li>Be part of an organisation which believes good care and support improves lives.</li>
<li>Join an organisation with a mission to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.</li>
</ul>
We are committed to Equity, Diversity, and Inclusion (EDI). We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity. SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future:&nbsp;<a href="https://protect-eu.mimecast.com/s/X5JhCPQy4hBBz6UzwWlv?domain=youtu.be" target="_blank">Theory of Change</a>&nbsp;Further details can be found on our website here:&nbsp;<a href="https://protect-eu.mimecast.com/s/4ZkrCx1MXIp5EETvqakw?domain=socialinterestgroup.org.uk" target="_blank">Theory of Change - Social Interest Group - Social Interest Group</a>. &nbsp;
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We are an inclusive employer and encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. &nbsp;&nbsp;
For Recruitment related enquiries, or if you need support with making your application for example due to learning needs or a disability, please email&nbsp;<a href="mailto:recruitment@socialinterestgroup.org.uk" target="_blank">recruitment@socialinterestgroup.org.uk</a>&nbsp;or call our central office on&nbsp;<a href="tel:02036689270" target="_blank">020 3668 9270</a>&nbsp;to request a call back. Please note that this will take you through to our Central Administration team, who will then communicate your enquiry with us and we will arrange to call you back.&nbsp;
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our&nbsp;<a href="https://socialinterestgroup.org.uk/" target="_blank">website</a>.
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Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.&nbsp;
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Service Manager | Residential Manager | Homelessness | Complex Needs | Trauma-Informed Care | Psychologically Informed Environment (PIE) | Recovery and Rehabilitation | Independent Living | Person-Centred Support | Leadership and Management | Team Development.&nbsp;

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