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Quality Assurance Assistant (P01554)

Employer: Welwyn Hatfield Borough Council

  • Reference: HSG/17/43426
  • Published on: Mon 18/09/2017 10:15 AM
  • Closing on: Sun 08/10/2017 23:55 PM
  • Working Pattern: Full Time, Permanent
  • Hours: 37 hours per week.
  • Salary: £20,089 - £22,081 inclusive of outer fringe allowance
  • DBS Check: No
  • Location: 26- 28 Hyde Way, Welwyn Garden City, Herts, AL7 3UQ

Quality Assurance Assistant

P01554

£20,089 - £22,081 inclusive of outer fringe allowance

37 hours per week

We have an exciting opportunity for an experienced administrator with a customer service background to join our Property Services Team. Working under the guidance of the Quality Assurance Officer, you will assist with the preparation and reporting of key performance data to a range of audiences. You will provide administrative support to the team and be the first point of contact for customers, taking an active role in resolving complaints.

It is essential you have experience of working in a customer services environment, ideally with experience of handling complaints. You must be an excellent administrator, with an eye for detail and have experience of producing reports. High levels of IT literacy along with excellent organisational skills are key in this role.

The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post.

Closing date for applications is 8 October 2017.

Assessments and interviews will be held on 16 October 2017.

Equal Opportunities

Welwyn Hatfield – Working for Equality. We welcome applications from all sections of the community.

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