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<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/2127/09082023_Recruitment_Information_Pack_FINAL.pdf" target="_blank">09082023_Recruitment_Information_Pack_FINAL</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/2136/Senior_Civil_Enforcement_Officer_jd_july25.docx" target="_blank">Senior_Civil_Enforcement_Officer_jd_july25</a></li>
</ul>








<h2>About The Role</h2>






Are you a highly organised and proactive individual with a passion for public safety and customer service? We have an exciting and high-profile opportunity for a Senior Civil Enforcement Officer to join our Parking Services Team on a fixed term basis. Based at the Civic Centre in Addlestone's regenerated town centre, you'll play a key role in ensuring the effective and efficient management of off-street parking across the Borough.
The Role
As a Senior Civil Enforcement Officer, you will be responsible for the day-to-day operational management of the Civil Enforcement Team. You will work on a rota basis, ensuring public safety and encouraging considerate parking by taking appropriate action against illegally parked vehicles. Your primary goal is to minimize disruption for other drivers and ensure fair use of the Council's car parks.
In addition to your enforcement duties, you'll handle more complex inquiries, informal challenges, and first-stage complaints from the public. You will also work closely with the Customer Services and Parking Manager to drive business transformation, challenge existing service delivery models, and champion new ideas to improve our service.
This role requires you to be out of the office for the majority of your time, so you must be a self-starter who can work on your own initiative with minimal supervision. You will be expected to meet strict deadlines and collaborate effectively with your team.
Who We're Looking For
The ideal candidate will have a flexible and adaptable working style with excellent communication skills. You must be able to work under pressure and enjoy working with the public.
Key Requirements:
<ul>
<li>A flexible and adaptable approach to work.</li>
<li>The ability to learn and apply complex legislation, such as the Traffic Management Act (previous knowledge is desirable but not essential).</li>
<li>Experience with various IT systems and strong IT literacy.</li>
<li>Good numerical reasoning skills.</li>
<li>Experience in customer-relationship management.</li>
<li>A willingness to collaborate on innovative working methods and drive service improvements.</li>
<li>The ability to work independently to strict deadlines with minimal supervision.</li>
</ul>
Working Hours
This is a full-time position requiring 37 hours per week. The work schedule operates on a rota basis, Monday to Sunday, including Bank Holidays, between the hours of 7:00 a.m. and 9:00 p.m. A flexible approach to these hours is essential for the role.
If you are a dedicated professional who thrives in a challenging environment and is committed to delivering a high level of customer service, we encourage you to apply.
Benefits

<ul>
<li>Hybrid working 3 days in the office, 2 days working from home</li>
<li>Flexible working and Flexi-leave</li>
<li>28 Days annual leave, plus 8 days bank holidays and 1 free gratis day at Christmas</li>
<li>&nbsp;Excellent Pension Scheme</li>
<li>Free Parking</li>
<li>Training and development opportunities</li>
<li>Payment of one professional membership per annum</li>
<li>Cycle to work + further related discounts</li>
<li>Season ticket loan</li>
<li>Health insurance plan after 1 years’ service/&nbsp;Dental after 3 years' service</li>
<li>Employee Assistance Programme (EAP)</li>
</ul>







<h2>About You</h2>







We are looking for a&nbsp;self motivated&nbsp;and approachable individual to join our parking team.&nbsp;We are looking for exceptional candidates with a range of skills including:
<ul>
<li>Knowledge of the Traffic Management Act 2004 (TMA 2004), including &nbsp;Part 6 concerning civil enforcement of traffic contraventions, and its practical application in a local authority context.</li>
<li>Familiarity with the process for issuing and cancelling Penalty Charge Notices (PCNs), including the grounds for representation and appeal</li>
<li>Familiarity with the Road Traffic Act as it pertains to civil enforcement duties</li>
<li>Previous employment as a Civil Enforcement Officer, Parking Attendant or Traffic Warden</li>
<li>Good GCSE grades or equivalent including English and Maths</li>
<li>Good verbal and written communication skills</li>
<li>Full driving licence</li>
</ul>







<h2>About Runnymede</h2>







Runnymede is an ambitious, passionate, and progressive council with a forward- thinking attitude and award-winning departments. As a Borough Council, we are committed to our core values which we demonstrate through our ongoing policies and projects.&nbsp; We are always keen to improve our services and welcome innovative and proactive individuals who are open minded and have a positive approach in supporting our vision.&nbsp;
Runnymede Borough Council is committed to safeguarding and promoting the welfare of children and adults with care support needs and expects all staff and volunteers to share this commitment. You may be requested to present your identification at the interview stage and there will be several checks conducted during the onboarding process inclusive of an enhanced DBS check for specified roles.
All applications are handled in&nbsp;compliance with our&nbsp;<a href="https://www.runnymede.gov.uk/hrprivacypolicy" target="_blank">privacy policy</a>

Runnymede Borough Council

Senior Civil Enforcement Officer

<ul></ul>





<h2>Strategy and Communications</h2>
Strategy and Communications sits at the centre of the organisation, bringing together several teams with organisation-wide remits and mutual collaboration opportunities. The work of the directorate’s teams includes delivery of major events, designing and leading public affairs or marketing campaigns, providing data, evidence and analysis, leading cross-organisational programmes, to making sure we plan for and can respond to emerging events or emergencies in our city.
<h2>About the team</h2>
The London Situational Awareness Team provides real-time situational awareness and acts as the first point of contact for the London Resilience Partnership in major incidents, ensuring coordinated communication and enabling a swift, proactive response to incidents and events across London.
<h2>About the role</h2>
As a Situational Awareness Officer, you will serve as the key point of contact for the Greater London Authority (GLA) during your shift, providing vital early warnings, incident monitoring, and maintaining situational awareness on real-time events. You will be tasked with producing accurate, timely, and analytically sound reports in response to unfolding situations, ensuring that decision-makers have the information they need to act quickly and effectively. Additionally, you will work to maintain the flow of information between the GLA, government departments, and other key stakeholders, helping to ensure clarity and consistency in the response to incidents.
In this role, you will build and cultivate relationships with both internal and external stakeholders, ensuring that intelligence, briefings, and reports are delivered consistently and accurately. Your ability to deliver both written and oral reports to senior staff and other stakeholders, while highlighting critical issues and potential impacts, will be essential. Your insight will help shape the GLA's response to various events across the city, making your contribution crucial to maintaining London's operational resilience.
To succeed in this role, you will bring proven experience in open-source intelligence and collection methodologies, with the ability to transform this information into actionable insights. A strong understanding of information management principles and data protection legislation is key, alongside experience providing guidance during incidents. Excellent communication skills are essential, enabling you to present complex information clearly and concisely. Proven success in diverse and demanding work settings will be beneficial, as will your ability to foster collaboration across different teams and disciplines. You must also be prepared to work on a 24/7 rotational shift pattern (covering both day and nights shifts) to ensure continuous coverage in this vital role.
Due to the nature of the role, you must be willing to undergo National Security Vetting to the level of Security Check (SC), having lived and worked in the UK for at least the last five years. Individuals will not be expected to hold existing National Security Vetting in order to apply for the posts.
You will also need to demonstrate adaptability, attention to detail, and the ability to stay calm and effective under pressure, ensuring London’s resilience and preparedness in times of crisis.
<h2>What your day will look like 
</h2>
<ul>
<li>Produce analytically robust, credible, timely and high-quality reports, both in response to taskings and pro-actively as events dictate.</li>
<li>Ensure the accurate and timely flow of information between decision makers, the GLA Group and relevant government departments.</li>
<li>Develop and maintain effective networks and relationships with internal and external stakeholders to achieve objectives in line with tasked priorities. Engage with internal customers daily to ensure currency of priorities and tolerances.</li>
<li>Provide written and oral briefings, and specialist reports for senior staff and relevant stakeholders. Help in the identification and development of new reporting streams.</li>
<li>Maintain an up-to-date awareness of relevant legislative and national policy changes applicable to the operational functions of the team.</li>
<li>Conduct duties in accordance with asset, information, and protective security processes as per government policy and information originator’s requirements.</li>
<li>Identify capabilities and methodologies that could increase the effectiveness of the team.</li>
<li>Strive for continuous improvement in GLA’s crisis response capability through up-to-date doctrine, training and exercising and capturing and applying lessons learnt.</li>
</ul>
<h2>Skills, knowledge and experience</h2>
To be considered for the role you must meet the following essential criteria:
<ol>
<li>Experience of open-source analysis, collection methodologies and the ability to formulate and deliver robust predictive or deductive assessments.</li>
<li>Understanding of information management principles and data assurance legislation and their application in the workplace.</li>
<li>Evidence of providing advice, guidance to inform decision making in response to an incident.</li>
<li>High level communication skills, with a successful track record of giving professional advice to decision makers as well as staff at all levels of an organization on complex and sensitive issues.</li>
<li>Evidence of success in preparing and presenting clear and concise written reports and briefings on complex and sensitive issues within demanding timescales.</li>
<li>Evidence of success in building and maintaining working relationships and partnerships across professional and operational boundaries within and beyond an organisation.</li>
<li>Experience of successful working in a similar role within political or comparable high-profile or highly complex environment.</li>
<li>Ability to work on a rotational shift pattern.</li>
<li>Willingness to undergo the National Security Vetting processes to the level of Security Cleared.</li>
</ol>
Behavioural Competencies
Building and Managing Relationships
… is developing rapport and working effectively with a diverse range of people, sharing knowledge and skills to deliver shared goals.
Level 2 indicators of effective performance
<ul>
<li>Develops new professional relationships</li>
<li>Understands the needs of others, the constraints they face and the levers to their engagement</li>
<li>Understands differences, anticipates areas of conflict and takes action</li>
<li>Fosters an environment where others feel respected</li>
<li>Identifies opportunities for joint working to minimise duplication and deliver shared goals</li>
</ul>
Communicating and Influencing
… is presenting information and arguments clearly and convincingly so that others see us as credible and articulate, and engage with us.
Level 2 indicators of effective performance
<ul>
<li>Communicates openly and inclusively with internal and external stakeholders</li>
<li>Clearly articulates the key points of an argument, both in verbal and written communication</li>
<li>Persuades others, using evidence-based knowledge, modifying approach to deliver message effectively</li>
<li>Challenges the views of others in an open and constructive way</li>
<li>Presents a credible and positive image both internally and externally</li>
</ul>
Stakeholder Focus
... is consulting with, listening to and understanding the needs of those our work impacts and using this knowledge to shape what we do and manage others’ expectations.
Level 2 indicators of effective performance
<ul>
<li>Seeks to understand requirements, gathering extra information when needs are not clear</li>
<li>Represents the GLA positively by interacting effectively with stakeholders</li>
<li>Delivers a timely and accurate service</li>
<li>Understands the differing needs of stakeholders and adapts own service accordingly</li>
<li>Seeks and uses feedback from a variety of sources to improve the GLA’s service to Londoners</li>
</ul>
Problem Solving
… is analysing and interpreting situations from a variety of viewpoints and finding creative, workable and timely solutions.
Level 2 indicators of effective performance
<ul>
<li>Processes and distils a variety of information to understand a problem fully</li>
<li>Proposes options for solutions to presented problems</li>
<li>Builds on the ideas of others to encourage creative problem solving</li>
<li>Thinks laterally about own work, considering different ways to approach problems</li>
<li>Seeks the opinions and experiences of others to understand different approaches to problem solving</li>
</ul>
Research and Analysis
…is gathering intelligence (information, opinion and data) from varied sources, making sense of it, testing its validity and drawing conclusions that can lead to practical benefits.
Level 2 indicators of effective performance
<ul>
<li>Proactively seeks new information sources to progress research agendas and address gaps in knowledge</li>
<li>Grasps limitations of or assumptions behind data sources, disregarding those that lack quality</li>
<li>Analyses and integrates qualitative and quantitative data to find new insights Translates research outcomes into concise, meaningful reports</li>
<li>Identifies relevant and practical research questions for the future</li>
</ul>

The GLA Competency Framework Guidelines further detailing each competency and the different level indicators can be found here:&nbsp;<a href="https://www.london.gov.uk/sites/default/files/gla_competency_framework_hr_28june2021.pdf" target="_blank">GLA Competency Framework</a>
How to apply
If you would like to apply for the role you will need to submit the following:
<ul>
<li>Up to date CV</li>
<li>Personal statement with a maximum of 1500 words. Please ensure you address how you demonstrate the essential criteria outlined above in the advert.</li>
</ul>
Please ensure your CV and Personal Statement have a maximum file size of 1.5MB each and upload your Personal Statement to the ‘CV and Cover Letters’ section’ of the form, ensuring you address the technical requirements and competencies in your Personal Statement.
Word or PDF format preferred and do not include any photographs or images. Please ensure your CV and Personal Statement are saved with the job reference number as part of the naming convention (E.g., “CV – applicant name - 012345)
As part of GLA’s continuing commitment to be an inclusive and equal opportunity employer we will be removing personal identifiable information from CVs and Personal Statements that could cause discrimination.&nbsp;
<h2>If you have questions about the role</h2>
If you wish to talk to someone about the role, the hiring manager&nbsp;Alan Conran&nbsp;would be happy to speak to you. Please contact them at&nbsp;<a href="mailto:alan.conran@london.gov.uk" target="_blank">alan.conran@london.gov.uk</a>
If you have any questions about the recruitment process, contact the&nbsp;<a href="mailto:glaopdcrecruitment@tfl.gov.uk" target="_blank">glaopdcrecruitment@tfl.gov.uk</a>&nbsp;who support the GLA with recruitment.
<h2>Assessment process</h2>
Once you have submitted an application, your details will be reviewed by a panel.
If shortlisted, you’ll be invited to an interview/assessment.
The interview/assessment date is: W/c 8 September 2025&nbsp;(may be subject to change)
Equality, diversity and inclusion
London's diversity is its biggest asset, and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.
We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce.
We are committed to being an inclusive employer and we are happy to consider flexible working arrangements.&nbsp;We would welcome applications from candidates who are seeking part time work as this role is open to job share.&nbsp;
Please note we are a Disability Confident Employer so for candidates who wish to be considered under the scheme and meet the essential criteria, they will automatically be invited to interview. Please note, should you require any adjustments through the process, we will accommodate as much as possible. Please contact the recruitment team for further information if required.
<h2>Benefits</h2>
In addition to a good salary package, you will be paid every four weeks, providing frequent salary payments. We also offer an attractive range of benefits including 30 days’ annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme.
<h2>Additional Information</h2>

Please note, all candidates will need to confirm that the information provided in this application form is true and correct. Should a candidate deliberately give false information, including the use of AI software, they understand that this would disqualify them from consideration.

Successful candidates must undergo a criminal record (DBS) check but some roles may require additional security screening.&nbsp;
<a href="https://www.gov.uk/find-out-dbs-check" target="_blank">Find out which DBS check is right for your employee - GOV.UK (www.gov.uk)</a>
Please note Post holders must be willing to undergo National Security Vetting to the level of SC. This process requires the post holder to have been resident in the UK for five years.
Individuals will not be expected to hold existing National Security Vetting in order to apply for the posts.
<h2>More Support</h2>
If you have a disability which makes submitting an online application form difficult, please contact&nbsp;<a href="mailto:resourcingteam@london.gov.uk" target="_blank">resourcingteam@london.gov.uk</a>.

2 Security Jobs in Woking, UK