Services Navigator – Multiple and Complex Needs

Employer: Shelter

  • Reference: .
  • Published on: Tue 20/03/2018 15:07 PM
  • Closing on: Wed 28/03/2018 23:30 PM
  • Working Pattern: Full Time, Contract
  • Hours: 37.5 hours per week.
  • Salary: £18,992-£19,964 pa plus excellent benefits
  • DBS Check: No
  • Location: Birmingham

Fixed term contract until June 2019

Closing date: 28 March 2018 at 11.30 pm

We’re looking for proactive individuals with recent experience of delivering support to vulnerable people or people with multiple and complex needs to join us as Services Navigator as part of a brand new service.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

About the Service

No Wrong Door is a group of networked agencies committed to information-sharing and common approaches and standards in supporting people with complex needs. This ensures that clients can access a whole system of support through one referral form and there is no ‘wrong door’. It's also part of Birmingham Changing Futures Together, an innovative programme funded through the Big Lottery Fund's £112 million initiative to support people with multiple and complex needs and being delivered as part of an overall Fulfilling Lives Initiative. This challenging role will form part of a new team recruited as part of the Lead Worker & Peer Mentor Service for the Changing Futures Together Programme.

About the Role

As a Services Navigator, you’ll be responsible for helping especially vulnerable clients with two or more complex needs (homelessness, offending, mental health or substance use) to access the services they need. You’ll also help a Team Leader and Service Manager to develop a person centred and co-produced service that in turn helps the NWD Network to coordinate person-centred support. A great opportunity to increase service engagement and contribute towards long-term positive outcomes, building relationships with a varied caseload of people will be key. And, when it comes to identifying services outside the network that might also be relevant to clients and helping them to access those services, again, we'll count on you to deliver.

About you

As well as a proven ability to support people with multiple and complex needs, you’ll need professional or lived experience of navigating services for two or more of the following; homelessness, offending, mental health and substance use. Some experience of working within a safeguarding framework is also required, while an understanding of Birmingham based services for the client group would be useful, but is not essential. We would particularly welcome applicants who have lived experience of multiple and complex needs and/or have good links with BME and minority communities. Forward thinking, flexible and actively supportive of the introduction of new ideas, methods and processes, proficiency using case management systems and Microsoft Office applications is also a must.

Benefits include 30 days’ annual leave (pro rata), the possibility of flexible working, enhanced family friendly policies and significant opportunities for learning and development.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

For further information about the role and the benefits of working for Shelter please visit our website.

At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

More About This Employer

Find out more about Shelter by visiting our recruitment site.

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