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The Children’s Advice and Support Service (CASS) is the ‘front door’ for reporting concerns about children who need support and child protection. It is also a streamlined pathway for families who require Early Help support. CASS is recruiting a Referral and Advice Officer (RAO) to support this fast- paced front door service which receives 250 calls and 500 emails daily. This role is varied as RAOs staff the telephone service, process information requests and support the Social Work and Early Help functions within CASS. Experience of working in children’s social care, Family support / Early Help is required and handling information and accurate data input. This is a fantastic achievement for Birmingham Children's Trust, with many positive highlights focusing on areas including the quality of staff leadership, partnership working, safeguarding and corporate parenting.This is a hybrid role based in Birmingham so you must reside within a suitable commutable distance around Birmingham and have the correct right-to-work documents to work in the UK. Sadly, we do not support those who require sponsorship.About you:Applicants must have excellent verbal, written and customer service skills. Candidates must have a knowledge or an understanding of relevant Safeguarding and Early Help frameworks/procedures and how these protect and support families.We are proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees - a place where we can all be ourselves and succeed on merit. We actively deliver services that are culturally responsive to the needs of the children, parents and carers we work with to deliver equality, diversity and inclusivity in all we do. Help us to change children and young people’s lives!At Birmingham Children’s Trust, we are committed to making a positive impact on the lives of over 10,000 children and young people in our city every day. Our mission is to support the most disadvantaged children and young people in Birmingham, ensuring they are safe, happy, and healthy.Why Join Us?<ul> <li>Impactful Work - be part of a team that makes a real difference in the lives of the city’s most vulnerable children.</li> <li>Supportive Environment - enjoy a supportive and collaborative work culture where your contributions are valued.</li> <li>Career Development - benefit from tailored development programs, supportive supervision, and a range of learning opportunities to enhance your skills and advance your career.</li> <li>Generous Benefits - take advantage of our competitive reward package including generous leave allowance, Local Government pension scheme, and additional benefits.</li></ul>Our ValuesWe approach our work with care and compassion, actively listening to the needs of the children and young people we serve. We involve them in the decisions that affect their lives, ensuring their voices are heard and respected.We are committed to using our resources wisely, ensuring that every penny is spent where it counts the most. We foster collaboration among schools, health professionals, and the police, working together to create a supportive network for our young people.We believe that when we work as one cohesive team, the children and young people of Birmingham are more likely to thrive. Our unified approach ensures that we provide the best possible support and opportunities for their growth and development.Join us and together, we can create a brighter future for all.SafeguardingAt Birmingham Children’s Trust, we are committed to safeguarding and promoting the welfare of children and young people. Depending on the role, you may be asked to undergo the appropriate level of Disclosure and Barring Service (DBS) check to assess your suitability for working with children and young people.The level of check (Standard, Enhanced, or Enhanced with Barred List) is determined based on the specific responsibilities of the role and the level of contact with children and young people. We are committed to the fair treatment of all applicants, including those with criminal records. Having a criminal record will not necessarily bar an individual from working with us. This will depend on the nature of the position and the circumstances and background of the offence.Please note that we reserve the right to close the job early should we reach the required number of applications, therefore please ensure you submit your application and supporting statement early to avoid any disappointment.





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Birmingham Children's Trust

Referral and Advice Officer

We have a new and rewarding opportunity for a Night Wake Staff to join our team. As our serving Night Wake Staff in a residential care setting, you will need to possess and demonstrate key qualities and skills that are essential for providing care and supervision to children and young people. You will supervise the young people during the night, to assist in the care and support of young people and to ensure their safety in the home. You'll monitor the security of the building and the grounds and take appropriate action The essential responsibilities for this role also include ensuring the safety and well-being of residents at all times, providing personalised care and support based on individual needs, conducting regular checks, and maintaining accurate records during the night. Participation in team meetings to improve care strategies, as well as assisting in the training of new staff and sharing best practices, are also key responsibilities.We have been rated as ‘Good’ by Ofsted, following a 2023 inspection. This is a fantastic achievement for Birmingham Children's Trust, with many positive highlights focusing on areas including the quality of staff leadership, partnership working, safeguarding and corporate parenting.This is a hybrid role based in Birmingham so you must reside within a suitable commutable distance around Birmingham and have the correct right-to-work documents to work in the UK. Sadly, we do not support those who require sponsorship.About you:<ul> <li>Empathy and compassion are crucial for understanding the emotions of children and fostering a nurturing environment.</li> <li>Strong communication skills are necessary for clear interactions with both residents and staff; this includes active listening and encouraging open dialogue.</li> <li>Teamwork and collaboration are vital in enhancing care and ensuring smooth transitions between shifts. Attention to detail is important for accurately monitoring behavior and documenting care needs, which is critical for safety. </li> <li>Crisis management skills are essential, as the ability to remain calm under pressure and respond quickly to emergencies can make a significant difference.</li> <li>Flexibility and adaptability are required, particularly the willingness to cover shifts on short notice, including weekends and holidays. Integrity and reliability are also important; maintaining confidentiality and being trustworthy helps in building strong relationships with residents.</li> <li>A commitment to personal development through ongoing training is necessary to stay updated on best practices in child care.</li> <li>You should embody qualities such as empathy, strong communication, teamwork, integrity, and adaptability to create a supportive environment for young people.</li></ul> Help us to change children and young people’s lives!At Birmingham Children’s Trust, we are committed to making a positive impact on the lives of over 10,000 children and young people in our city every day. Our mission is to support the most disadvantaged children and young people in Birmingham, ensuring they are safe, happy, and healthy.Why Join Us?<ul> <li>Impactful Work - be part of a team that makes a real difference in the lives of the city’s most vulnerable children.</li> <li>Supportive Environment - enjoy a supportive and collaborative work culture where your contributions are valued.</li> <li>Career Development - benefit from tailored development programs, supportive supervision, and a range of learning opportunities to enhance your skills and advance your career.</li> <li>Generous Benefits - take advantage of our competitive reward package including generous leave allowance, Local Government pension scheme, and additional benefits.</li></ul>Our ValuesWe approach our work with care and compassion, actively listening to the needs of the children and young people we serve. We involve them in the decisions that affect their lives, ensuring their voices are heard and respected.We are committed to using our resources wisely, ensuring that every penny is spent where it counts the most. We foster collaboration among schools, health professionals, and the police, working together to create a supportive network for our young people.We believe that when we work as one cohesive team, the children and young people of Birmingham are more likely to thrive. Our unified approach ensures that we provide the best possible support and opportunities for their growth and development.Join us and together, we can create a brighter future for all.SafeguardingAt Birmingham Children’s Trust, we are committed to safeguarding and promoting the welfare of children and young people. Depending on the role, you may be asked to undergo the appropriate level of Disclosure and Barring Service (DBS) check to assess your suitability for working with children and young people.The level of check (Standard, Enhanced, or Enhanced with Barred List) is determined based on the specific responsibilities of the role and the level of contact with children and young people. We are committed to the fair treatment of all applicants, including those with criminal records. Having a criminal record will not necessarily bar an individual from working with us. This will depend on the nature of the position and the circumstances and background of the offence. Please note that we reserve the right to close the job early should we reach the required number of applications, therefore please ensure you submit your application and supporting statement early to avoid any disappointment.





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Night Wake Staff

We have a fantastic new opportunity for a new Deputy Manager to join our hard-working and dedicated team. As our Deputy Manager, you will be responsible for the day-to-day management of the home. You'll ensure a high professional standard of work is maintained in all aspects of the care of the children. You utilize your skills and managerial expertise to ensure a caring environment is created and maintained, which respects and affirms children’s racial, cultural and religious identity and lifestyle. You will promote the practice of valuing diversity and equal opportunity throughout the home. You will participate in the creation and implementation of appropriate care plans for all children and young people. You will be responsible for arranging and attending conferences and reviews concerning their care. It is essential to understand and apply the quality standards and professional practices expected of residential care staff. You will organise and facilitate residents’ meetings, allowing children and young people to be actively involved in their daily care. Managing shifts is a crucial part of your duties, ensuring that all staff receive the necessary guidance and support while working with the children and young people. We have been rated as ‘Good’ by Ofsted, following a 2023 inspection. This is a fantastic achievement for Birmingham Children's Trust, with many positive highlights focusing on areas including the quality of staff leadership, partnership working, safeguarding and corporate parenting. This is a hybrid role based in Birmingham so you must reside within a suitable commutable distance around Birmingham and have the correct right-to-work documents to work in the UK. You may be required to work shifts, including weekends and bank holidays, as needed. Sadly, we do not support those who require sponsorship. About you:<ul> <li>Promoting and implementing effective strategies for anti-oppressive practices is vital. </li> <li>In collaboration with the Home Manager, you will monitor and review development plans for both the staff and the home, ensuring that adequate supervision is provided. </li> <li>Experience in leading teams as you will be supervising staff. Experience in offering training, advice, and opportunities for staff development is required.</li> <li>Ability to support young people in preparing for adulthood by providing enablement programs. It is important to create an environment that encourages visits from parents, family members, and friends. </li> <li>Supporting specific outcomes—such as health, education, and preparation for independence—is a key responsibility.</li> <li>Ability to oversee performance management within your areas of responsibility. This includes monitoring staff sickness and absence, as well as managing capability and disciplinary procedures, all while ensuring the safety of staff and service users through appropriate risk assessments.</li> <li>Effective communication is essential; you should accurately report and record information using IT and online recording systems, while maintaining confidentiality. </li> <li>Promoting a healthy and safe working environment, collaborating with others, and respecting personal beliefs are also important aspects of this role.</li> <li>You will be expected to encourage non-abusive and non-aggressive behaviour, continuously evaluate and improve your practice, and successfully implement changes and improvements in care practices within the staff team.</li> <li>To ensure effective service delivery, you may need to undertake additional duties relevant to your position's grade and the needs of the service, even working in other areas of the division as necessary.</li> <li>You will receive regular supervision as defined by the BCT framework from a senior staff member identified by the Home Manager. This supervision will allow you to work within established guidelines that will be subject to review. </li> <li>Planning your work to meet defined objectives is critical, and during your induction, you will be informed about the level of supervision you will receive.</li></ul> Help us to change children and young people’s lives!At Birmingham Children’s Trust, we are committed to making a positive impact on the lives of over 10,000 children and young people in our city every day. Our mission is to support the most disadvantaged children and young people in Birmingham, ensuring they are safe, happy, and healthy.Why Join Us?<ul> <li>Impactful Work - be part of a team that makes a real difference in the lives of the city’s most vulnerable children.</li> <li>Supportive Environment - enjoy a supportive and collaborative work culture where your contributions are valued.</li> <li>Career Development - benefit from tailored development programs, supportive supervision, and a range of learning opportunities to enhance your skills and advance your career.</li> <li>Generous Benefits - take advantage of our competitive reward package including generous leave allowance, Local Government pension scheme, and additional benefits.</li></ul>Our ValuesWe approach our work with care and compassion, actively listening to the needs of the children and young people we serve. We involve them in the decisions that affect their lives, ensuring their voices are heard and respected.We are committed to using our resources wisely, ensuring that every penny is spent where it counts the most. We foster collaboration among schools, health professionals, and the police, working together to create a supportive network for our young people.We believe that when we work as one cohesive team, the children and young people of Birmingham are more likely to thrive. Our unified approach ensures that we provide the best possible support and opportunities for their growth and development.Join us and together, we can create a brighter future for all.SafeguardingAt Birmingham Children’s Trust, we are committed to safeguarding and promoting the welfare of children and young people. Depending on the role, you may be asked to undergo the appropriate level of Disclosure and Barring Service (DBS) check to assess your suitability for working with children and young people.The level of check (Standard, Enhanced, or Enhanced with Barred List) is determined based on the specific responsibilities of the role and the level of contact with children and young people. We are committed to the fair treatment of all applicants, including those with criminal records. Having a criminal record will not necessarily bar an individual from working with us. This will depend on the nature of the position and the circumstances and background of the offence. Please note that we reserve the right to close the job early should we reach the required number of applications, therefore please ensure you submit your application and supporting statement early to avoid any disappointment.





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3 Social Care Jobs in Birmingham, UK