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Job Title:&nbsp;Deputy Service Manager
Location:&nbsp;Based within the Non-residential service in Wembley, working within communities, homes, and other residentials. &nbsp;This service does have step free access.
Salary:&nbsp;£31,700
Shift Pattern:&nbsp;37.5 hours per week Monday to Friday on a rota working 09:00 - 17:00, hours may be extended 08:00 - 18:00. You may also be required to work weekends, evenings, and bank holidays. You will also take part in our out of hours on call rota for managers.
About the role
This is a great opportunity for a Deputy Service Manager to join our team based in Wembley. You will support the Service Manager to ensure high quality service delivery, being a key contact for staff, helping them feel supported, skilled, and empowered within their roles. In this role you will be based within a service which is at the heart of delivering person-centred support to vulnerable adults who have been, or are at risk of homelessness.&nbsp;
Key Responsibilities include:
<ul>
<li>Line Management and Leadership, supporting your team providing advice, guidance and support throughout their employment lifecycle</li>
<li>Support the Service Manager in leading the day to day operational delivery of the service</li>
<li>Risk Management ownership, ensuring processes and policies are followed</li>
<li>Financial Management, including petty cash and budget management</li>
<li>Contract management and Internal auditing, admin, and general other duties as required.&nbsp;</li>
</ul>
About you
We are seeking a passionate, driven and motivated colleague to help lead our service in a trauma informed and inclusive way. Someone who is knowledgeable in the needs of our residents, particularly around homelessness and complex needs, able to support the team in delivering their daily duties. You will be driven with passion for what we do, and be able to work flexibly to meet service needs, providing new ideas and opportunities to develop the service further to continue to achieve excellence!
<ul>
<li>Understanding of homelessness and complex needs of people from different backgrounds</li>
<li>Ability to provide high quality support and line management to staff.</li>
<li>Ability to support the Service Manager and help manage staff with daily tasks, caseloads and overall day to day running of the service.</li>
<li>Ability to motivate and empower a team to achieve KPI's</li>
<li>Ability to provide advice, guidance, and support to the team on all aspects of service delivery including resident related queries</li>
<li>Willingness and ability to work flexibly to meet service needs</li>
<li>IT proficiency - we use various systems so look for someone who can learn and navigate new systems including case management, microsoft, ATS, HR systems, and other types of organisational software</li>
<li>Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency</li>
</ul>
What we offer
<ul>
<li>25 days (Full time equivalent) annual leave, increasing with the length of service</li>
<li>Employer Pension Contribution</li>
<li>Eligibility to register with Blue Light Discount Card</li>
<li>Access to discounted tickets for music events, shows, sports and more</li>
<li>Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work</li>
<li>Training and Development, including access to courses, upskilling, and progression plans</li>
<li>Employee Assistance Programme, including counselling</li>
<li>Life Assurance Scheme</li>
<li>Cycle-to-work scheme</li>
<li>Annual Staff Awards</li>
<li>EDI Ambassador programme</li>
</ul>
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.&nbsp;
We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets. Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future:&nbsp;<a href="https://protect-eu.mimecast.com/s/X5JhCPQy4hBBz6UzwWlv?domain=youtu.be" target="_blank">Theory of Change</a>&nbsp;Further details can be found on our website here:&nbsp;<a href="https://protect-eu.mimecast.com/s/4ZkrCx1MXIp5EETvqakw?domain=socialinterestgroup.org.uk" target="_blank">Theory of Change - Social Interest Group - Social Interest Group</a>.&nbsp;
Additional Information
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.&nbsp;
For Recruitment related enquiries, or if you need support with making your application for example due to learning needs or a disability, please email&nbsp;<a href="mailto:recruitment@socialinterestgroup.org.uk" target="_blank">recruitment@socialinterestgroup.org.uk</a>&nbsp;or call our central office on&nbsp;<a href="tel:02036689270" target="_blank">020 3668 9270</a>&nbsp;to request a call back. Please note that this will take you through to our Central Administration team, who will then communicate your enquiry with us and we will arrange to call you back.&nbsp;
<blockquote>
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.&nbsp;
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our&nbsp;<a href="https://socialinterestgroup.org.uk/" target="_blank">website</a>.
</blockquote>

Deputy Service Manager

<ul></ul>





Are you looking for the next step in you Occupational Therapist career?
Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.
The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us.
The Post
We are looking for Deputy Team Manager Occupational Therapist for Brent’s Reablement Team which is&nbsp;an integrated service combining the fast-paced response to Pathway 1 Home First discharges and the delivery of reablement and social care services in a short term response team set up. The team’s ethos is about promoting and enabling independence and we have good working relationships with our partners and colleagues in the hubs and intermediate care.&nbsp;
This is an excellent opportunity for an experienced Occupational Therapist, who have experience of working with adults with physical disabilities and older people to take an active role with day to day running of the Team in providing specialist advice, guidance, support and supervision to qualified and non-qualified social care and OT staff working within the team. Also the opportunity to develop the team services and role in delivering the Integrated Care Partnership.&nbsp;
Brent Adult Social Care is committed to an organisational culture that invests and empowers its staff to take ownership and accountability to enable staff to provide excellent services to residents to help keep them safe in the community. Person centred services are aimed at maximising independence through building resilience and empowerment to enable people to manage their care and be independent.
The Person
This is an excellent opportunity to work in a progressive and Multi-disciplinary team comprising of Occupational Therapists, Social Workers, Care Assessors and OT assistants providing Reablement to clients in their own homes. The successful candidates will have key roles in developing:
Improved pathways with the existing community social care and intermediate care services as part of the Integrated Care Partnership with our Acute and Community NHS provider Trusts and 3rd Sector organisations
Working with Brent’s Adult Social Care brokerage team on training of new Reablement Home Care providers.&nbsp;
Staff development and training for team members as an integral role in the retention and upskilling of the workforce in Adult Social Care.&nbsp;
The successful candidates will ideally have post graduate experience in Social Care and or Intermediate Care, have experience of supervising staff and or students in the work place and of working with Home Care providers and/or Reablement providers.
Our Offer to You
In addition to your salary, you will also get to enjoy the following benefits:
<ul>
<li>A £5000 ‘golden hello’ for DTM OTs new to Brent, upon completion of their probationary period.</li>
<li>An annual retention payment of £3000 for eligible frontline workers and managers from Grade PO2 – PO7</li>
<li>27 days annual leave plus 8 bank holidays, increasing to 31 days plus 8 bank holidays after 5 years continuous service</li>
<li>Very generous employer pension contribution</li>
<li>Flexible working hours and the opportunity to work from home 2 days per week (laptop provided)</li>
<li>A wide range of family friendly policies such as parental leave</li>
<li>Access to affordable parking nearby</li>
<li>Access to our Zipcar scheme&nbsp;</li>
<li>Access to our Employee Assistance programme for free confidential counselling</li>
<li>Season ticket loan for public transport</li>
<li>Cycle to work scheme and good onsite facilities</li>
<li>Access to My Brent Rewards for big brand discounts, local offers and money off for travel, cinema and shopping vouchers.</li>
</ul>
Closing Date: 16 November 2025 (23:59) &nbsp;
Additional Information&nbsp; &nbsp;
To Be Updated By Recruitment Team

If you are interested in applying for this job, please start by clicking the "Apply Now" button below. You must provide a supporting statement as part of your application that clearly shows how you meet the criteria on the Person Specification. We will accept a CV in support of your application, however, you should still provide a supporting statement.


Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application.

We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances.
&nbsp;
The information we collect from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. Further details of how your information will be used by us and Cifas and your data protection rights, can be found&nbsp;<a href="https://www.cifas.org.uk/fpn" target="_blank">here</a>. &nbsp;
Brent has a positive approach to flexible working. &nbsp;
As a disability confident employer Brent welcomes applications from people with all disabilities, including “non-visible” disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on&nbsp;&nbsp;<a href="mailto:recruitment@brent.gov.uk" target="_blank">recruitment@brent.gov.uk</a>

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