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<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/4757/Childrens_Services_Customer_Relations_Manager___1_.pdf" target="_blank">Childrens_Services_Customer_Relations_Manager___1_</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.



Are you passionate about improving the experiences of children, young people, and families? Do you thrive on driving service improvement, championing customer voice, and shaping a culture of transparency and learning?
If so, this is your opportunity to make a real difference at the heart of Children’s Services.
We have a fantastic opportunity available for a Customer Relations Manager to join our Children's Services Team at Wokingham Borough Council, on a full time, permanent basis.
As the Customer Relations Manager you will be the champion for how our services engage with families, resolve concerns, and use feedback to evolve. You’ll work alongside senior leaders, frontline teams, community partners and families to ensure that Children’s Services remains open, responsive and committed to learning.
We are seeking an enthusiastic and influential Customer Relations Manager to lead the strategic development and operational delivery of our Children’s Services Complaints Framework across Social Care and SEND. This role is central to strengthening how our services engage with families, resolve concerns, and use feedback to evolve.
⭐Staff Benefits⭐ Not only is this an excellent opportunity, but it’s a fantastic time to join our team. You will receive an extensive range of employee benefits including:
⭐Generous Annual Leave entitlement of 31 days (rising by 5 days after 5 years of continued local government service), plus bank holidays ⭐Local Government Pension Scheme&nbsp; ⭐GP Helpline&nbsp;7 days per week ⭐Employee Assistance Programme&nbsp;with a 24/7 Your Care confidential helpline ⭐Free Eye Tests&nbsp;and&nbsp;Flu Vaccines ⭐Free Onsite Gym&nbsp;(located at Shute End, Wokingham) ⭐Salary Sacrifice Schemes&nbsp;– including Car and Cycle to Work ⭐Local &amp; Lifestyle Discounts&nbsp;– savings on shopping, entertainment, restaurants, and more ⭐Move through Menopause Course ⭐Sports &amp; Social Group Activities&nbsp;– running, football, cricket, and more ⭐Learning &amp; Development Opportunities ⭐Employee Networks ⭐And more!
Key responsibilities:
- Lead and manage the statutory Children’s Services complaints and representations process across Social Care and SEND.
- Act as the primary point of contact for complaints, MP/Councillor enquiries, LGSCO investigations and complex customer issues.
- Ensure compliance with all statutory timescales and regulatory requirements.
- Provide expert guidance, training and leadership to teams around effective complaints handling and a culture of learning.
- Transform feedback into insight, driving improvements in policy, practice, systems and service culture.
- Develop and present key performance metrics to senior leaders.
- Work collaboratively with partners including the Local Offer Coordinator, SEND Voices, CAN Network and SENDIASS.
- Promote open, accessible engagement with families through community events, webinars and drop‑ins.
- Act as a SEND subject matter specialist.
- Supporting with identifying and celebrating compliments and good practice
Candidate requirements:
Essential:
- Degree-level qualification or equivalent experience.
- Experience in partnership working and stakeholder management.
- Track record of driving customer‑focused service improvements.
- Strong communication skills.
- Ability to analyse data and influence decision-making.
- Understanding of the SEND landscape and relevant legislation.
Desirable:
- Management qualification.
- Experience in large or political organisations.
- Experience benchmarking good practice in complaints.
Additional Information
- Enhanced DBS required.
- Some lone working and travel required.
- Work with children and vulnerable adults is involved.
About Wokingham Wokingham Borough sits in the heart of Berkshire, close to Reading and London, with great transport links. It’s a safe and thriving place to live and work, with good schools, open countryside, and a strong sense of community.
Ready to Make an Impact?
Apply today and help build a service where every child’s experience matters
For an informal chat, please contact Sara James, Head of Quality Assurance &amp; Safeguarding via email - <a href="mailto:sara.james@wokingham.gov.uk" target="_blank">sara.james@wokingham.gov.uk</a>
Closing Date: 11th January 2026, 11pm
Interview Date: 19th January 2026&nbsp;
If your application is shortlisted for an interview, you will be required to provide proof of your right to work in the UK at that stage. Additionally, successful candidates must present proof upon receiving a job offer.&nbsp;
Please note that all offers are conditional and subject to the satisfactory completion of pre-employment checks.
Please be aware that we will be reviewing the applications we receive on a daily basis, and we reserve the right to close the advert early if suitable candidates are identified.
Wokingham Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff, other workers and volunteers to share this commitment. All successful candidates for this role will be subject to Disclosure &amp; Barring Service (DBS) checks along with other relevant employment checks.
Due to the high volume of applications we receive, we regret that we are unable to respond to every applicant individually.
If you do not hear from us within 4 weeks of the application closing date, please assume that your application has not been successful on this occasion.
We appreciate your interest in joining Wokingham Borough Council and thank you for taking the time to apply.
Wokingham is an equal opportunities employer.

Wokingham Borough Council

Children's Services Customer Relations Manager

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/4412/Assistant_Community_Services_Manager_-_ASC_Hub_JD_PS_Dec_25.pdf" target="_blank">Assistant_Community_Services_Manager_-_ASC_Hub_JD_PS_Dec_25</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/4413/Candidate_Pack_-_People_Directorate_-_Sept_2025.pdf" target="_blank">Candidate_Pack_-_People_Directorate_-_Sept_2025</a></li>
</ul>

Please apply online via the link provided.





Join our Adult Social Care Hub as an Assistant Community Services Manager, where you will work with a passionate multi-disciplinary team dedicated to transforming lives across Bracknell Forest.
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This is a rewarding, full-time, permanent opportunity to make a real impact, supporting vital services and creating positive outcomes for those who need them most.
&nbsp;
At Bracknell Forest, we pride ourselves on being a council which is stable and well-managed where our employees can thrive in a supportive environment. We understand the importance of a healthy work-life balance and offer a variety of flexible working practices, including options for remote working and arrangements that allow you to work from home, dependent on the needs of the service.
&nbsp;
To learn more about what it is like to work with us, take a look at<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fnext.frame.io%2Fshare%2F1577228d-f352-4376-bda1-b7e23fb8a467%2Fview%2F4c123f12-a4db-4b9d-bc4b-ad3afd6c548f&amp;data=05%7C02%7CAriana.Burdfield%40bracknell-forest.gov.uk%7Ce054c16b26ce4f0814cb08de026b4bab%7Cf54c93b70883478fbf3d56e09b7ca0b7%7C0%7C0%7C638950857044512065%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=95bvJ53D6DjnwBuIfCFj16kGhMlXe0RvtttFrjJNY5c%3D&amp;reserved=0" target="_blank">Adult Social Care Workforce video</a>.
&nbsp;
If you would like an informal chat or a tour of the office prior to submitting your application, please contact <a href="mailto:katherine.wheeler@bracknell-forest.gov.uk" target="_blank">katherine.wheeler@bracknell-forest.gov.uk</a> to arrange a suitable time.
&nbsp;
We have developed clear career pathways for many of our roles. To learn more, please explore our Adult Social Care academy model: <a href="https://www.bracknell-forest.gov.uk/sites/default/files/2025-08/adult-social-care-social-work-career-pathway-handbook.pdf" target="_blank">Adult social care – social work career pathway handbook.</a>


<h3>About you…</h3>

This is a fast-paced and rewarding role where you will help manage risk, champion best practice and ensure safe and responsive services for our residents. If you enjoy working collaboratively and thrive on challenges this is your opportunity to make a meaningful impact.
You will bring proven leadership experience in adult social care with a strong commitment to person-centred practice and safeguarding. Skilled in managing teams, workflows and complex cases you will drive service improvements and work closely with partners to deliver high-quality outcomes for residents.

<h3>About the team…</h3>
You will join a supportive, collaborative team based at Time Square, Bracknell, with the flexibility of a hybrid working model. We value innovation, shared learning and a strong commitment to improving outcomes for adults in our community.
From Care Act and carers assessments to safeguarding enquiries and mental capacity decisions, we are at the forefront of statutory responsibilities. Our culture is inclusive and focused on professional growth, where your ideas and leadership will make a real difference every day.
We offer comprehensive induction, ongoing professional development and access to leadership training to help you succeed in your role.
<h3>Key responsibilities…</h3>
As an Assistant Community Services Manager your main duties will include:
<ul>
<li>Lead and support the Hub team to deliver statutory duties under the Care Act, Mental Capacity Act and safeguarding frameworks.</li>
<li>Manage workflow and performance, including oversight of waiting lists and timely responses to referrals.</li>
<li>Provide guidance on complex cases, ensuring safe, person-centred practice across assessments and safeguarding enquiries.</li>
<li>Drive service improvement and foster collaboration with internal teams and external partners.</li>
<li>Monitor compliance, quality assurance and contribute to audits and inspections.</li>
</ul>
<h3>Our benefits…&nbsp;</h3>
<ul>
<li>28 days annual leave increasing to 33 days after 3 years’ continuous service, with the opportunity to buy up to 10 and sell up to 5 days.</li>
<li>Hybrid working opportunities to support your wellbeing and work-life balance.&nbsp;</li>
<li>Paid employee volunteering scheme.</li>
<li>Local government pension scheme, with life insurance cover.</li>
<li>Electric vehicle salary sacrifice scheme (subject to eligibility).</li>
<li>Reimbursement of Social Work England registration.</li>
<li>Reimbursement of HCPC registration.</li>
<li>Recognition of continuous service attained within the NHS and UKHSA when calculating some benefits. (Terms and Conditions apply)</li>
<li>Career development through internal and external training opportunities.&nbsp;</li>
<li>Enhanced maternity, paternity, adoption and fostering leave.&nbsp;</li>
<li>Employee Assistance Programme (EAP) to support your health and wellbeing</li>
<li>Inclusive and social working environment with a variety of staff networks and a sports and social club.&nbsp;</li>
</ul>
<a href="https://www.bracknell-forest.gov.uk/jobs/staff-benefits" target="_blank">Find out more about all our benefits </a>or see the candidate pack.
<h3>Our values</h3>
At Bracknell Forest Council <a href="https://www.bracknell-forest.gov.uk/council-and-democracy/our-values" target="_blank">our values </a>define who we are and what is important to us.&nbsp;Our core values are inclusive, ambitious, and always learning. These values influence the way we work with each other and the way we serve our residents and engage with our communities.&nbsp;We make our values real by demonstrating them in how we behave every day. If you are excited about joining a diverse team that celebrates learning and strives for excellence, we would love to hear from you.&nbsp;
<h3>Reasonable adjustments</h3>
We are committed to ensuring an inclusive recruitment process for all applicants. If you require any reasonable adjustments to support your application or interview, please let us know by contacting <a href="mailto:recruitment@bracknell-forest.gov.uk" target="_blank">recruitment@bracknell-forest.gov.uk</a>.&nbsp;We will work with you to support you throughout the process.&nbsp;<a href="https://www.bracknell-forest.gov.uk/help/reasonable-adjustments-and-translations" target="_blank">Find out more about reasonable adjustments. </a>
<h3>Interview date&nbsp;</h3>
The interviews' date is to be confirmed.&nbsp;
Interviews will be conducted in person, providing candidates with the chance to personally meet the team and experience our work environment.
We will be reviewing applications regularly and reserve the right to close the advert early if suitable candidates are identified. To avoid disappointment, you are advised to submit your application as soon as possible.
Please note AI is prohibited during the interview, any candidate using AI will be withdrawn from consideration.
<h3>Want to ask us a question?&nbsp;</h3>
For an informal discussion or to ask any questions about this role, please contact: Leila Hall, Community Service Manager, <a href="mailto:Leila.hall@bracknell-forest.gov.uk" target="_blank">Leila.hall@bracknell-forest.gov.uk</a>
Bracknell Forest Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect everyone employed with us to share this commitment. All successful candidates for this role will be subject to a DBS (Disclosure &amp; Barring Service) check as part of our pre-employment checks process.
Candidates should be able to demonstrate experience of working within the current Social Care System and Framework.
We can only accept applications from candidates currently residing in the UK. 
Candidates currently residing in the UK who require sponsorship to work are encouraged to assess their eligibility for a Certificate of Sponsorship (CoS) based on the relevant criteria. Please be aware that sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis.
No agencies please.&nbsp;

Bracknell Forest Council

Assistant Community Services Manager - Adult Social Care Hub

<ul></ul>





Assistant Support Worker - 223 College Road Part-time - 32.5 hoursHourly Rate: £12.60Are you passionate about making a real difference in people’s lives? 223 College Road, a warm and welcoming 3-bedrooms supported living service, is currently home to two adults with learning disabilities and social care needs. We provide 24-hour care tailored to individuals with a range of support requirements, including epilepsy, dementia, autistic tendencies, and behaviours that may challenge.We are currently seeking a compassionate, confident, and competent Assistant Support Worker to join our dedicated team. In this vital role, you will assist people we support with personal hygiene, medication administration, attending health appointments, cooking, cleaning, shopping, and engaging with the local community. You will also play a key role in managing and escalating emergency situations with calm professionalism.About YouNo previous experience in care? No problem! We provide a structured induction, comprehensive training, and the opportunity to gain an accredited vocational qualification.We are looking for people who are:<ul><li>Passionate, with a can-do attitude and a genuine desire to make a difference</li><li>Able to communicate effectively and adapt to different needs</li><li>Flexible and reliable, able to work shifts including weekends and bank holidays</li><li>Committed to equality, diversity, and person-centred support</li></ul>It is essential that you hold a full UK driving licence (manual).Hightown Benefits:<ul><li>Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service (pro rata)</li></ul><ul><li>Part-time (19 hours/£12,450pa) and (32.5 hours/£21,294pa) available</li></ul><ul><li>Life assurance of three times your annual salary</li><li>Annual bonus based on satisfactory performance</li><li>Monthly attendance bonus and annual salary and cost of living review</li><li>Ongoing professional development and training to help you deliver outstanding support</li><li>Employee assistance helpline</li></ul> Appointment to this position will be subject to satisfactory right to work, enhanced DBS, reference and medical checks.We are an Equal Opportunities &amp; Disability Confident Employer.

Hightown Housing Association

Assistant Support Worker

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/2590/Social_Care_Practitioner_V3_Final_revised_ver_.pdf" target="_blank">Social_Care_Practitioner_V3_Final_revised_ver_</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.



We have an exciting opportunity available for a Social Care Practitioner to join our small, friendly and supportive Review Team (Adult Social Care) here at Wokingham Borough Council, on a full time, permanent basis.
As a Social Care Practitioner, you will use a strength-based approach to maximise individual’s abilities to live as independently as possible and remain safe in their community. You will work under the supervision of a registered practitioner to undertake direct work with individuals and their carers.
Adult Social Care provides a range of interventions to adults who need extra support to stay healthy, play a part in their community and lead as fulfilling a life as possible.
This is an excellent opportunity to develop and advance to a Grade 6 once all progression criteria's have been met.
This is an exciting opportunity to join an Award-Winning Local Authority, and a service that currently scores third highest in the country following our recent CQC inspection. &nbsp;
Wokingham Borough Council has joined Social Care Future (SCF), a growing movement working to transform adult social care. SCF aims to change how people think about care and organise it so that everyone, whatever their age, health, or disability can live in a home they choose, stay connected to what they love, and be part of supportive communities while doing what matters to them.
Benefits:
Not only is this an excellent opportunity, but it’s a fantastic time to join our team. You will receive an extensive range of employee benefits including:
⭐Generous Annual Leave entitlement of 27 days (rising by 5 days after 5 years of continued local government service), plus bank holidays
⭐Local Government Pension Scheme&nbsp;
⭐GP Helpline&nbsp;7 days a week
⭐Employee Assistance Programme&nbsp;with a 24/7&nbsp;Your Care&nbsp;confidential helpline
⭐Free Eye Tests&nbsp;and&nbsp;Flu Vaccines
⭐Free Onsite Gym&nbsp;(located at Shute End, Wokingham)
⭐Salary Sacrifice Schemes&nbsp;– including&nbsp;Car&nbsp;and&nbsp;Cycle to Work
⭐Local &amp; Lifestyle Discounts&nbsp;– savings on shopping, entertainment, restaurants, and more
⭐Move through Menopause Course
⭐Sports &amp; Social Group Activities&nbsp;– running, football, cricket, and more
⭐Learning &amp; Development Opportunities
⭐Employee Networks
⭐And more!
Key responsibilities:
<ul>
<li>Manage your own diary and caseload to complete work in agreed time frames.</li>
<li>Complete strength-based reviews of care in line with our statutory duty.</li>
<li>Co-ordinate feedback from a range of sources, working with advocates where necessary.</li>
<li>Provide written reports and maintain day to day case recording.</li>
<li>Have good communication skills to engage with all our residents.</li>
<li>Work as part of a team.</li>
</ul>
Candidate requirements:
<ul>
<li>Competent level of IT skills and ability to learn and use adult social care recording system</li>
<li>Excellent verbal and written communication skills – including ability to engage with individuals with a diverse range of communication needs</li>
<li>Ability to relate to individuals from a diverse range of social, economic, and cultural backgrounds</li>
<li>Awareness of the impact of ill health, disability, social disadvantage, and poverty has on and individuals’ wellbeing</li>
<li>Experience of working in a health or social care setting/ or in a customer facing role.</li>
</ul>
Our Area
Wokingham Borough is set in the heart of Berkshire with excellent transport links to Reading and central London. Our area comprises of a vibrant and historical market town, attractive villages, and miles of beautiful countryside.
We’re home to a range of high performing schools including 69 primary and 21 secondary, a host of international businesses and an incredible community. We have a strong local economy with accelerated growth, a range of excellent public facilities and low levels of crime, offering an exceptional quality of life.
Wokingham Borough Council has committed to becoming a Marmot borough to embed prevention, early intervention and address inequalities in all aspects of our work. This is especially important given the significant and continued growth of our Borough and the diversity of its residents.
If you’re interested in this exciting opportunity, click the link below and apply today.
Alternatively, for more information or to arrange an information discussion, please contact Jen Daines via email <a href="mailto:jen.daines@wokingham.gov.uk" target="_blank">jen.daines@wokingham.gov.uk</a>
Closing date: 18th January 2025, 11pm
Interview date: TBC
Please note that applications will be reviewed on a rolling basis and you may be invited to interview before the closing date.
If your application is shortlisted for an interview, you will be required to provide proof of your right to work in the UK at that stage. Additionally, successful candidates must present proof upon receiving a job offer.
Please note that all offers are conditional and subject to the satisfactory completion of pre-employment checks.
Please be aware that we will be reviewing the applications we receive on a daily basis, and we reserve the right to close the advert early if suitable candidates are identified.
Wokingham Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff, other workers and volunteers to share this commitment. All successful candidates for this role will be subject to Disclosure &amp; Barring Service (DBS) checks along with other relevant employment checks.
Due to the high volume of applications we receive, we regret that we are unable to respond to every applicant individually.
If you do not hear from us within 4 weeks of the application closing date, please assume that your application has not been successful on this occasion.
We appreciate your interest in joining Wokingham Borough Council and thank you for taking the time to apply.
Wokingham is an equal opportunities employer.

4 Social Care Jobs in Bracknell, UK