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Do not apply for this role on Medway Careers Hub. Instead, please visit the Carers First website to view their application page. Carers First is a charity that works directly with, and for unpaid carers, providing personalised information, advice and tailored support making it easier for those caring for someone else to continue living their lives to the fullest. We have a committed, dedicated staff team and you could be just the person we are looking for to join us to make that valuable difference in carer’s lives. We live and work through our values in all that we achieve by being positive, collaborative and ambitious and we have clear plans to scale our reach, support and impact for carers. About this role As a Helpline Support Assistant, your responsibilities would include:<ol><li>Contribute to the efficient operation of Carers First through general administrative support within the Helpline team </li></ol><ol><li>Provide responsive and accurate administrative support to the Helpline team </li></ol><ol><li>Manage Helpline related administration </li></ol><ol><li>Coordinate the allocation and distribution of IT equipment and mobile phones </li></ol><ol><li>Support the maintenance of IT equipment and mobile services. </li></ol>About you To be successful in this role, you will need – <ul><li>Over 2 years’ experience working in an administrative role or a Helpline setting, providing efficient support managing enquiries, and maintaining service quality </li><li>Exceptional organisational and communication skills, with the ability to manage multiple priorities effectively while maintaining clear and professional interacti8ons with colleagues and service users. </li><li>Demonstrated ability to work to performance targets while maintaining high standards of quality and adherence to establish processes. </li><li>Working knowledge of social care and health, particularly as it relates to working with Carers </li><li>Strong understanding of professional boundaries, ensuring respectful, ethical and appropriate interactions in all workplace settings. </li><li>Solid understanding of data protection principles and committed to maintaining strict confidentiality of personal information in line with GDPR and organisational policies. </li><li>Proven ability to work independently using own initiative, demonstrating sound judgement and proactive problem solving. </li></ul>We are looking for passionate people who are committed to the overall aims and objectives of the Charity. Carers First is committed to providing a supportive, vibrant, diverse and inclusive workplace where everyone can thrive. Carers First Can Offer You In return for your contribution, we have an amazing package of staff benefits including 26 days annual leave entitlement which increases with length of service, flexible working options, paid carers leave, access to our work-place pension, staff discount scheme, employee assistance programme and a Benenden Healthcare package. Whatever you are aiming to achieve in your career, we are here to encourage, help and support you grow, through our excellent training and development programmes.How to apply To apply for our exciting opportunity and make a real difference to the lives of carers, please visit the Carers First website. Appointments are subject to Carers First receiving an appropriate disclosure from the Disclosure and Barring Service that we consider acceptable.<ul><li>All successfully shortlisted candidates will be invited to a interview at Head office in Strood. </li></ul><ul><li>Closing date:28 July 25 – we reserve the right to close this vacancy early if we receive sufficient applications for the role </li></ul>





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Medway Council

This is Medway

Helpline Support Assistant

Do not apply for this role on Medway Careers Hub. Instead, please visit the Carers First website to view their application page. Carers First is a charity that works directly with, and for unpaid carers, providing personalised information, advice and tailored support making it easier for those caring for someone else to continue living their lives to the fullest. We have a committed, dedicated staff team and you could be just the person we are looking for to join us to make that valuable difference in carer’s lives. We live and work through our values in all that we achieve by being positive, collaborative and ambitious and we have clear plans to scale our reach, support and impact for carers. About this role As an Adult and Young Adult Carer Support Adviser you will be part of our Medway Team, helping to improve the lives of carers through your work. This role will include:<ul><li>managing conversations with carers to identify needs with assessments and support plans</li><li>providing advice and wellbeing support</li><li>running support groups and activities</li><li>working with community groups and partnership working to identify carers in Medway</li></ul>About you To be successful in this role you will require:<ul><li>experience of working with adults either in a 1-1 or group setting</li><li>a working knowledge of health and social care particularly in relation to adults </li><li>have excellent communication and interpersonal skills</li><li>A high standard of written skills is needed, in order to help the carer identify their support needs and build resilience.</li></ul>We are looking for passionate people who are committed to the overall aims and objectives of the Charity. Carers First is committed to providing a supportive, vibrant, diverse and inclusive workplace where everyone can thrive. Carers First Can Offer You In return for your contribution, we have an amazing package of staff benefits including 26 days annual leave entitlement which increases with length of service, flexible working options, paid carers leave, access to our work-place pension, staff discount scheme, employee assistance programme and a Benenden Healthcare package. Whatever you are aiming to achieve in your career, we are here to encourage, help and support you grow, through our excellent training and development programmes.How to apply To apply for our exciting opportunity and make a real difference to the lives of carers, visit the Carers First website. Appointments are subject to Carers First receiving an appropriate disclosure from the Disclosure and Barring Service that we consider acceptable.<ul><li>All successfully shortlisted candidates will be invited to a interview at Head office in Strood. </li></ul><ul><li>Closing date:28 July 25 – we reserve the right to close this vacancy early if we receive sufficient applications for the role </li></ul>Interview date: to be confirmed 





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Adult & Young Adult Carer Support Adviser

We are seeking a dynamic and experienced leader to join our Adult Social Care Leadership Team as the Head of Early Help &amp; Prevention (First Response). In this pivotal role, you will be responsible for leading the strategic and operational aspects of our ‘front door’ service, ensuring it is managed and delivered in a manner that maximises independence and enables people to live as ordinary a life as possible. You will make the best use of all available resources, including the community and voluntary sector, family, and informal carers.You will have an extensive experience in leading and managing Adult Social Care services, a strong understanding of operational systems and relevant legislation and excellent collaboration and partnership skills.With a proven track record in strategic development and performance improvement and the ability to manage resources effectively within budget constraints, you will join a dedicated team committed to improving the lives of residents with the opportunity to lead and innovate in a supportive environment.Interviews will be held on Friday 8th August 2025. In return we will offer you: <ul><li>Generous annual leave entitlement</li><li>Generous local government pension scheme package</li><li>Access to wider training and development qualifications</li><li>Flexible working scheme</li><li>Travel plan discounts</li><li>Access to CAREFIRST advice &amp; counselling service</li><li>Employee discount scheme for national and local retailers</li></ul>Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. This means that the salary you will be offered will be at level A unless, based on an assessment against the CPF criteria, you demonstrate that you are meeting the criteria of level B or C. There will be further opportunity once in post to progress from level A to B, and B to C.When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached.The person specification of a job profile is split into three levels: Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview.Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A.Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience.You can demonstrate knowledge, experience and skills to allow you to perform within this role. You will identify, through application, how you meet the elements detailed within the person specification, at either Level A, B or C. You will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs.Our organisation:Medway is a unitary authority in the South East of England, made up of the towns of Strood, Rochester, Chatham, Gillingham and Rainham and more rural areas, including the Hoo Peninsula.Situated in Kent in the South-East of England, the area has plenty of green spaces, excellent facilities and easy access to the national motorway and rail networks, facilitating superb transport links to London.We provide all local Government services for a quarter of a million people, looking after education, environment, social care, housing, planning, business and much more - everything from frontline services such as rubbish collection and events like the Dickens Festival to work that goes on behind the scenes to ensure services in Medway run smoothly and cost effectively.Working at Medway Council means that you get to be part of this journey working alongside talented, professional colleagues to drive forward change to transform the lives of our residents and the communities they live in.Important Information-Applicants must be able to demonstrate all essential requirements as listed in the job profileEqual Opportunities Commitment StatementMedway Council is committed to creating an inclusive work environment with a diverse workforce. All appropriately qualified candidates will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or ageFor further information please refer to the Medway information pack available as a download or to view onlinePlease be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support.We reserve the right to close this vacancy at any time prior to the closing date.If you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted.All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email, if you require documentation/correspondence in different format such as braille or large print, please contact the Resourcing Team on 01634 332878.<ul></ul>

Head of Early Help & Prevention (First Response)

Medway Council are seeking a Scheme Support Officer to join the team at level B. This level attracts a salary that is mid-point of the range. You will have related experience and be able to demonstrate applied and developed knowledge, experience and skills to be effective in this role. All elements of level A and B listed within the person specification are essential. You will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs. The primary purpose of this role is to deliver exceptional management services to residents in Homes for Independent Living Schemes, while providing cover for other schemes and Scheme Support Officers as needed. Scheme Support Officers play a crucial role in enabling residents to live independently, whether or not they have a care package, and in helping them maintain their tenancies.They promote resident’s wellbeing through regular welfare checks (daily or as agreed with the resident) and effectively collaborate with care management, community and nursing staff, the Medway helpline, GPs, and other organisations or stakeholders. Additionally, Scheme Support Officers are responsible for managing and maintaining the schemes, as well as monitoring and reporting on contractor performance.Liaise with stakeholders in a way that promotes the One Medway Council Plan and embeds our values and behaviours. Accountabilities and outcomes: To undertake tenant document reviews to ensure all relevant information is current and reviewed twice yearly (medical/health information, medication, GP, emergency contact details and information held by central control). Undertake routine checks and effectiveness of the call system, telecare devices, and fire alarms – and any other systems that are identified as contributing to the health, safety, and wellbeing of tenants. To undertake Fire, Health and Safety Risk Assessments and ensure all control measure are in place and applied, as to enable fire drills and evacuation procedures in accordance with the relevant risk assessments and procedures. Medway Council Job Profile To carry out needs assessment visits to include person centered risk assessment of all potential tenants to ensure they are suitable and understand the implications of moving into a HFIL sheltered scheme. Develop and maintain effective communication, engaging with residents to avoid social isolation and encourage them to participate in various activities. Proactively identify routine repairs and maintenance issues whilst carrying out daily checks at the schemes to promote a safe and healthy living conditions. To monitor the scheme cleaning, grounds maintenance and contractors carrying out their duties at the HFIL schemes. To ensure records are maintained to meet statutory requirements to support the efficient management and administration of the schemes and the welfare of residents and the provision of performance information. At the discretion of the Head of Service, such other activities as may from time to time be agreed consistent with the nature of the job described above.If you would like to have an informal discussion with the recruiting manager, please e-mail Judith Sheerin on judith.<a href="mailto:sheern@medway.gov.uk" target="_blank">sheern@medway.gov.uk</a> Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. This means that the salary you will be offered will be at level A unless, based on an assessment against the CPF criteria, you demonstrate that you are meeting the criteria of level B or C. There will be further opportunity once in post to progress from level A to B, and B to C. When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached. The person specification of a job profile is split into three levels: Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview. Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A. Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience. Important Information- Applicants must be able to demonstrate all essential requirements as listed in the job profileFor further information, and for details of the benefits of working for Medway Council, please refer to the Medway information pack available as a download or to view online. Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email. Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support. We reserve the right to close this vacancy at any time prior to the closing date.





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Scheme Support Officer

We are currently recruiting a part time Approved Mental Health Professionals to contribute to the delivery of our highly effective AMHP Team, based within Adult Social Care. The service is delivered using a strength based, personalised approach to assessments, ensuring the individual remains at the centre of all interventions. You will be required to act as an Approved Mental Health Professional providing a statutory Mental Health Act Assessment service, encompassing all client groups and including the provision of advice, in order to meet the immediate needs of the individuals involved and to achieve the best outcome. You will also need to provide precise information to service users and others about their rights in relation to MHA interventions and facilitate access to appropriate advocacy and advice networks including the IMHA and IMCA services.The successful candidates will be responsible for triaging referrals, allocation of assessments, undertaking Mental Health Act assessments and chairing the daily allocations meeting on a regular basis. This role will also involve undertaking the role of Social Supervisor for conditionally discharged patients to fulfil our statutory responsibility for clients who are subject to Part 3 of the Mental Health Act 1983 (as amended 2007). The successful applicant will also be responsible for the supervision and appraisal process of newly qualified AMHP’s in line with the statutory requirements, as well as the supervision and support of staff undertaking the AMHP training. You will need to maintain an awareness of changes in mental health theories, legislation, and Medway Council policies, local and agency practices, in order to disseminate knowledge and contribute to the delivery of a high standard AMHP service. In addition to undertaking AMHP assessments the successful candidate will need to develop a high level of skill and expertise in order to provide support and advice to others in relation to statutory interventions.The successful candidate must be able to contribute to and review the development of ongoing initiatives for service development to achieve a more effective use of resources within the AMHP service and wider mental health services.You will be required to work autonomously within the role, demonstrating expert and effective practice in complex situations managing high levels of risk.If you would like to have an informal discussion with the recruiting manager, please e-mail Susan Fuller on <a href="mailto:susan.fuller@medway.gov.uk" target="_blank">susan.fuller@medway.gov.uk</a>Important Information- Applicants must be able to demonstrate all essential requirements as listed in the job profile.In return we will offer you: <ul><li>Generous annual leave entitlement</li><li>Generous local government pension scheme package</li><li>Access to wider training and development qualifications</li><li>Flexible working scheme</li><li>Travel plan discounts</li><li>Access to CAREFIRST advice &amp; counselling service</li><li>Employee discount scheme for national and local retailers</li></ul>Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. This means that the salary you will be offered will be at level A unless, based on an assessment against the CPF criteria, you demonstrate that you are meeting the criteria of level B or C. There will be further opportunity once in post to progress from level A to B, and B to C.When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached.The person specification of a job profile is split into three levels: Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview.Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A.Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience.You can demonstrate knowledge, experience and skills to allow you to perform within this role. You will identify, through application, how you meet the elements detailed within the person specification, at either Level A, B or C. You will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs.Our organisation:Medway is a unitary authority in the South East of England, made up of the towns of Strood, Rochester, Chatham, Gillingham and Rainham and more rural areas, including the Hoo Peninsula.Situated in Kent in the South-East of England, the area has plenty of green spaces, excellent facilities and easy access to the national motorway and rail networks, facilitating superb transport links to London.We provide all local Government services for a quarter of a million people, looking after education, environment, social care, housing, planning, business and much more - everything from frontline services such as rubbish collection and events like the Dickens Festival to work that goes on behind the scenes to ensure services in Medway run smoothly and cost effectively.Working at Medway Council means that you get to be part of this journey working alongside talented, professional colleagues to drive forward change to transform the lives of our residents and the communities they live in.Important Information-Applicants must be able to demonstrate all essential requirements as listed in the job profileEqual Opportunities Commitment StatementMedway Council is committed to creating an inclusive work environment with a diverse workforce. All appropriately qualified candidates will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or ageFor further information please refer to the Medway information pack available as a download or to view onlinePlease be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support.We reserve the right to close this vacancy at any time prior to the closing date.If you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted.All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email, if you require documentation/correspondence in different format such as braille or large print, please contact the Resourcing Team on 01634 332878.





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Approved Mental Health Professional

We are currently recruiting 2 full time to contribute to the delivery of our highly effective AMHP Team, based within Adult Social Care. The service is delivered using a strength based, personalised approach to assessments, ensuring the individual remains at the centre of all interventions. You will be required to act as an Approved Mental Health Professional providing a statutory Mental Health Act Assessment service, encompassing all client groups and including the provision of advice, in order to meet the immediate needs of the individuals involved and to achieve the best outcome. You will also need to provide precise information to service users and others about their rights in relation to MHA interventions and facilitate access to appropriate advocacy and advice networks including the IMHA and IMCA services.The successful candidates will be responsible for triaging referrals, allocation of assessments, undertaking Mental Health Act assessments and chairing the daily allocations meeting on a regular basis. This role will also involve undertaking the role of Social Supervisor for conditionally discharged patients to fulfil our statutory responsibility for clients who are subject to Part 3 of the Mental Health Act 1983 (as amended 2007). The successful applicant will also be responsible for the supervision and appraisal process of newly qualified AMHP’s in line with the statutory requirements, as well as the supervision and support of staff undertaking the AMHP training. You will need to maintain an awareness of changes in mental health theories, legislation, and Medway Council policies, local and agency practices, in order to disseminate knowledge and contribute to the delivery of a high standard AMHP service. In addition to undertaking AMHP assessments the successful candidate will need to develop a high level of skill and expertise in order to provide support and advice to others in relation to statutory interventions.The successful candidate must be able to contribute to and review the development of ongoing initiatives for service development to achieve a more effective use of resources within the AMHP service and wider mental health services.You will be required to work autonomously within the role, demonstrating expert and effective practice in complex situations managing high levels of risk.If you would like to have an informal discussion with the recruiting manager, please e-mail Susan Fuller on <a href="mailto:susan.fuller@medway.gov.uk" target="_blank">susan.fuller@medway.gov.uk</a>In return we will offer you: <ul><li>Generous annual leave entitlement</li><li>Generous local government pension scheme package</li><li>Access to wider training and development qualifications</li><li>Flexible working scheme</li><li>Travel plan discounts</li><li>Access to CAREFIRST advice &amp; counselling service</li><li>Employee discount scheme for national and local retailers</li></ul>Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. This means that the salary you will be offered will be at level A unless, based on an assessment against the CPF criteria, you demonstrate that you are meeting the criteria of level B or C. There will be further opportunity once in post to progress from level A to B, and B to C.When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached.The person specification of a job profile is split into three levels: Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview.Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A.Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience.You can demonstrate knowledge, experience and skills to allow you to perform within this role. You will identify, through application, how you meet the elements detailed within the person specification, at either Level A, B or C. You will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs.Our organisation:Medway is a unitary authority in the South East of England, made up of the towns of Strood, Rochester, Chatham, Gillingham and Rainham and more rural areas, including the Hoo Peninsula.Situated in Kent in the South-East of England, the area has plenty of green spaces, excellent facilities and easy access to the national motorway and rail networks, facilitating superb transport links to London.We provide all local Government services for a quarter of a million people, looking after education, environment, social care, housing, planning, business and much more - everything from frontline services such as rubbish collection and events like the Dickens Festival to work that goes on behind the scenes to ensure services in Medway run smoothly and cost effectively.Working at Medway Council means that you get to be part of this journey working alongside talented, professional colleagues to drive forward change to transform the lives of our residents and the communities they live in.Important Information-Applicants must be able to demonstrate all essential requirements as listed in the job profileEqual Opportunities Commitment StatementMedway Council is committed to creating an inclusive work environment with a diverse workforce. All appropriately qualified candidates will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or ageFor further information please refer to the Medway information pack available as a download or to view onlinePlease be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support.We reserve the right to close this vacancy at any time prior to the closing date.If you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted.All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email, if you require documentation/correspondence in different format such as braille or large print, please contact the Resourcing Team on 01634 332878.





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6 Social Care Jobs in Whitstable, UK