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Job Title:&nbsp;Night Concierge Location:&nbsp;This residential site, located in Brighton, benefits from great transport links, with Hove Station and several local bus routes nearby. Kindly be aware that step free access is not available at this service.
Salary:&nbsp;£24,570
Shift Pattern:&nbsp;37.5 hours per week, Monday to Sunday, shifts are overnight ranging between 21:30-08:30 and 19:30-08:30 on a rolling 4 on, 4 off rota, which may mean weekly hours vary slightly. You will be required to work weekends and bank holidays as part of a rota, in line with the needs of the service.
ABOUT THE ROLE:
We’re looking for a calm, reliable and friendly Night Concierge to join our supported team. You’ll help create a safe, welcoming and well run environment overnight, offering reassurance and practical support to residents when they need it most.
This service is a safe and supportive home for women who’ve experienced homelessness. We work with women with a range of supporting needs from complex and high level to more moderate or low level including help around mental health, substance use, domestic abuse and past offending.
This role is key to ensuring our services remain secure and responsive throughout the night. You’ll carry out regular safety checks, monitor access, respond to emergencies, and provide helpful handovers to the day team. You’ll also support residents with any queries, maintain clear records, and help keep the environment clean and safe. The role includes:
<ul>
<li>Ensuring our buildings are safe by monitoring, completing welfare checks and responding affectively and appropriately to emergencies</li>
<li>Maintaining professionalism and kindness with visitors, attending to calls, managing deliveries and ensuring great communication with the team</li>
<li>Providing clear morning handovers with key updates on residents, incidents, or safeguarding concerns</li>
<li>Working with the wider team to make sure any urgent issues are picked up and followed through</li>
<li>Adapting to service needs to support risk assessments, safeguarding checks, and service standards</li>
<li>Supporting residents to build confidence and independence, contributing to a psychologically informed space where everyone is treated with respect and dignity</li>
<li>Noticing when someone might be struggling with their physical or mental health, and taking prompt action to prevent escalation</li>
<li>Helping to keep the environment clean and welcoming from tidying communal spaces to reporting repairs and completing admin tasks accurately and sensitively</li>
</ul>
ABOUT YOU
We’re looking for someone who understands the importance of compassion, routine, and safety especially at night and who’s ready to make a difference in a calm, consistent way. Whether you’ve worked in supported housing before or bring transferable skills from another role, what matters most is if you’re dependable, care about people, and want to make a difference during quieter hours.&nbsp;Furthermore we look for:
<ul>
<li>Understanding and/or experience to provide high quality, person centred support</li>
<li>Ability to work independently and taking responsibility for the night service</li>
<li>You will require excellent communication skills with residents, colleagues and external partners to build positive and respectful relationships</li>
<li>Understanding the importance of diversity, equity and inclusion in everything you do</li>
<li>You have the ability to stay calm and supportive in a fast paced and constantly changing environment</li>
<li>Ability to take a compassionate, non judgmental approach when helping others</li>
<li>You share our values of Ambition, Empowerment, Inclusivity, and Transparency in your everyday work</li>
</ul>
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we offer
<ul>
<li>25 days (Full time equivalent) annual leave, increasing with the length of service</li>
<li>Pension Scheme including 3% employer contribution</li>
<li>Training and Development, including access to courses, upskilling, and progression plans</li>
<li>Employee Assistance Programme, including counselling</li>
<li>Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work</li>
<li>Eligibility to register with Blue Light Discount Card</li>
<li>Life Assurance Scheme</li>
<li>Cycle-to-work scheme</li>
<li>Annual Staff Awards</li>
<li>EDI Ambassador programme</li>
<li>Be part of an organisation which believes good care and support improves lives.</li>
<li>Join an organisation with a mission to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.</li>
</ul>
We value and celebrate the unique backgrounds, perspectives and experiences of all of our employees. We have a team of staff ambassadors who volunteer to actively support us in fortifying our organisational value of Inclusivity. They embrace this unique opportunity to deliver awareness, events, and developments to our organisation to support us in ensuring our value of Inclusivity is embedded throughout the organisation.&nbsp;
SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity.&nbsp;
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.&nbsp; Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future:&nbsp;<a href="https://protect-eu.mimecast.com/s/X5JhCPQy4hBBz6UzwWlv?domain=youtu.be" target="_blank">Theory of Change</a>&nbsp;Further details can be found on our website here:&nbsp;<a href="https://protect-eu.mimecast.com/s/4ZkrCx1MXIp5EETvqakw?domain=socialinterestgroup.org.uk" target="_blank">Theory of Change - Social Interest Group - Social Interest Group</a>.&nbsp;
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.&nbsp;
For Recruitment related enquiries, or if you need support with making your application for example due to learning needs or a disability, please email&nbsp;<a href="mailto:recruitment@socialinterestgroup.org.uk" target="_blank">recruitment@socialinterestgroup.org.uk</a>&nbsp;or call our central office on&nbsp;<a href="tel:02036689270" target="_blank">020 3668 9270</a>&nbsp;to request a call back. Please note that this will take you through to our Central Administration team, who will then communicate your enquiry with us and we will arrange to call you back.&nbsp;
<blockquote>
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.&nbsp;
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our&nbsp;<a href="https://socialinterestgroup.org.uk/" target="_blank">website</a>.
</blockquote>

Night Concierge

<ul></ul>





<h2>Job introduction</h2>
Are you looking for a rewarding, varied role in social care where each day can offer a fresh challenge? &nbsp;Are you passionate about making a real difference to someone’s life?&nbsp;
Wayfield Avenue is registered to provide residential care to people with enduring mental health needs. &nbsp;
We are currently looking to recruit to our Care Officer team and have various permanent contracts available:&nbsp;18 hours, 24 hours and&nbsp;30 hours per week.
Successful candidates will need to be able to commit to a rota that that includes shifts of between 6 and 8hrs per day that start at 7am / 8am / 12 noon / 2pm. We are particularly looking for staff to work from 2pm - 8pm&nbsp;
There may be some flexibility on the days you work but most posts will include some weekend working.
We are not looking for formal qualifications, the successful candidates would need to demonstrate how their values, behaviours, attitude, skills &amp; experience means they can provide care that meets the physical &amp; emotional care needs of a diverse range of people.&nbsp;
Wayfield Avenue is situated in Hove, it has its own car park available for staff and is well served by public transport.
Interview date: TBA
For an informal discussion, please contact Sarah Lines Operations Manager or Claire Thaxter Assistant Operations Manager on 01273 295880
<h2>About the role</h2>We are looking for someone who:<ul>
<li>Has experience of providing care to vulnerable people</li>
<li>Is friendly with a calming influence</li>
<li>Wishes to support with personal care and ensure that the experience of service users receiving support is dignified, respectful, provides choice, empowers individuals and maintains self worth.</li>
<li>Supports service users to feel safe and well cared for.</li>
<li>Is able to keep accurate records e.g. food &amp; fluid charts; observation charts; bowel and bladder charts.</li>
<li>Wants to be part of a friendly supportive team.</li>
</ul>We can offer you:<ul>
<li>Access to a range of training including progressing to a recognised vocational qualification if desired.</li>
<li>a higher rate of pay than the average market rate</li>
<li>a career average pension scheme</li>
<li>generous holiday&nbsp;</li>
<li>regular supervision meetings with an experienced line manager</li>
<li>a range of other staff benefits from Staff shop</li>
</ul>Please read our <a href="https://www.brighton-hove.gov.uk/jobs/open-vacancies-and-how-apply-brighton-hove-city-council/supporting-your-job-application/how-apply-job-council" target="_blank">Apply for a job at the council</a> pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you’ve submitted your application and at interview.As part of your application, you will need to upload your Application Form and answers to some shortlisting questions. &nbsp;Your answers to the shortlisting questions are the most important part of your application as it will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our guidance here (<a href="https://www.brighton-hove.gov.uk/jobs/open-vacancies-and-how-apply-brighton-hove-city-council/supporting-your-job-application/application-form-guidance" target="_blank">Application Form guidance (brighton-hove.gov.uk)</a> and (<a href="https://www.brighton-hove.gov.uk/jobs/open-vacancies-and-how-apply-brighton-hove-city-council/supporting-your-job-application/shortlisting-questions-guidance" target="_blank">Shortlisting guidance (brighton-hove.gov.uk)</a> as this gives important advice which will increase your chance of success in the shortlisting process.<h2>Additional information</h2>
Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.
For more information about our values and the benefits of working at the council, visit <a href="https://www.brighton-hove.gov.uk/jobs/why-work-us" target="_blank">Why work for us&nbsp;</a>
Please note these job posts are part-time and will not be eligible for sponsorship.
<h2>Company information</h2>Encouraging a diverse workforceOur city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton &amp; Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our <a href="https://www.brighton-hove.gov.uk/fair-and-inclusive" target="_blank">fair and inclusive</a> actions, our <a href="https://www.brighton-hove.gov.uk/becoming-anti-racist-city" target="_blank">anti-racism strategy</a> and the work we are doing to <a href="https://www.brighton-hove.gov.uk/jobs/why-work-us/how-we-create-fair-and-inclusive-workplace" target="_blank">encourage a diverse workforce (brighton-hove.gov.uk).</a>Please note that this post is exempt from the Rehabilitation of Offenders Act 1974, and is subject to a Disclosure &amp; Barring Service (DBS) Check.

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