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Valuation Office Agency

Caseworker

<h4>Job summary</h4>Candidates who have previously applied within the last 6 months are kindly encouraged not to reapply at this time.Please note, we reserve the right to close the advert early if we receive a high volume of applications, so we encourage you to apply as soon as possible. Make a difference, join our team. The Parliamentary and Health Service Ombudsman (PHSO) is a modern, vibrant organisation full of passionate, committed people. We make final decisions on complaints that have not been resolved by UK Government departments and the NHS in England. We work closely with people to understand where, how and why public services sometimes fall short and fail to put people first. And we find ways to put it right. Based in the centre of Manchester, we employ 600 individuals, collaboratively working together to make voices heard. We have created a diverse and inclusive culture that is supportive, whilst offering flexibility and hybrid working. <h4>Job description</h4>We have grown significantly as an organisation last year and are continuing to grow. As our team grows, we're looking for multiple caseworkers to help make sure every complaint makes a difference.You will analyse evidence, speak to complainants and NHS or other government departments and liaise with our own Clinical Advisers to reach decisions on whether to uphold complaints. Our Caseworkers bring experience from all walks of life. Some have been solicitors; others are nurses or complaints investigators in local government. Others are recent graduates who combine great customer service experience with writing and analysis skills. <h4>Person specification</h4>Whatever your background, if the following sounds like you we would love to hear from you: <ul><li>an analytical mindset </li></ul><ul><li>able to consider conflicting information and reach well-reasoned, impartial decisions </li></ul><ul><li>able to interpret evidence from different sources and view things logically </li></ul><ul><li>empathetically and sensitively </li></ul><ul><li>able to communicate well, in writing and verbally with all people </li></ul><ul><li>excellent writing skills, able to present complex information in a clear format </li></ul><ul><li>resilient with a can-do attitude, some of our cases involve sensitive and upsetting situations </li></ul><ul><li>able to work towards targets and meet deadlines </li></ul><ul><li>organised and can balance conflicting priorities, often in a fast-paced or dynamic environment. </li></ul>This is an exciting opportunity to help make a difference in society. The work we do is extremely important in righting individual wrongs, informing public policy and driving improvements in public services. We offer the opportunity for progression. We have seen Caseworkers progress to Senior Caseworker positions, management positions, and positions in our internal quality and training teams. Some of our current Assistant Casework Directors joined us as Caseworkers. <h4>Benefits</h4>Benefits: <ul><li>Civil Service Pension scheme </li></ul><ul><li>32.5 days annual leave </li></ul><ul><li>hybrid working – 40 percent office based </li></ul><ul><li>flexible working </li></ul><ul><li>access to a free, confidential Employee Assistance Programme offering 24/7 advice and support from professionals and counsellors </li></ul><ul><li>comprehensive learning and development programme </li></ul><ul><li>employee discount scheme across hundreds of retailers </li></ul><ul><li>bicycle loan scheme </li></ul><ul><li>season ticket loan </li></ul><ul><li>gym membership subsidy </li></ul><ul><li>paid for professional memberships </li></ul><ul><li>eye test reimbursement. </li></ul>We recognise the value of lived experience. If you have experience of complaining about any public body, we strongly encourage you to apply. We know the value of having diverse, representative teams across our organisation. Which is why we particularly encourage applications from candidates who are likely to be underrepresented within the team. These include people who are:<ul><li>Asian, Black, Mixed Ethnicity or another ethnic background </li></ul><ul><li>disabled </li></ul><ul><li>LGBTQ. </li></ul>Inclusion &amp; WellbeingEquality, diversity, inclusion, and wellbeing are vital to the way we work and our culture. We want our colleagues feel included, valued, and supported at work. It is essential that we are representative and accessible for the people who work here and those who use our service. Actions we take to embed this include: <ul><li>an anonymised shortlisting process to make sure it is fair and unbiased </li></ul><ul><li>monitoring the demographic trends in our workforce and making measured, sustained efforts to improve our diversity at all levels </li></ul><ul><li>providing wellbeing support and opportunities for personal and professional development for all colleagues </li></ul><ul><li>creating spaces for connection and engagement through our employee network groups and social clubs </li></ul><ul><li>part of the disability confident scheme </li></ul><ul><li>providing reasonable adjustments </li></ul><ul><li>engaging in regular inclusion learning to enhance the cultural competency of our organisation. </li></ul><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>Key datesPlease note due to the training for the role, the start date is fixed and is 11 May 2026, you must be available for the following 3.5 weeks. We are unable to offer any flexibility on this date. Training is delivered as a mix of in office and virtual sessions and you will be required to be in the office for three days per week throughout this initial training period However, if this date doesn’t work for you keep an eye out for upcoming recruitment. Due to growth, we are likely to be recruiting Caseworkers in the near future. Alternatively, you can register for job alerts on our careers page. Virtual open day sessionsIf you would like to learn more about the role and hear from our team directly, come along to one of our virtual open day sessions. Our colleagues will explain the role in depth and give you a chance to ask questions. Sessions will be held via Microsoft Teams:<ul><li>Thursday 15 January 2026 at 12:00 pm </li></ul>Meeting ID: 314 008 246 385 22 Passcode: AX6923bC <ul><li>Tuesday 20 January 2026 at 17:30 pm </li></ul>Meeting ID: 380 452 183 502 30 Passcode: 9Fd2gz2A <ul><li>Thursday 22 January 2026 at 12:00 pm </li></ul>Meeting ID: 348 765 844 383 50 Passcode: rP3JF7zNApplication: you will be asked four questions as part of your application. You must use strong, clear examples, using the STAR method to answer questions. Question one will be used as an initial sift, if unsuccessful at this stage you will not be taken through to shortlist stage. Please do not use AI as this may result in in your application being rejected.Assessment: if you are shortlisted for the role, you will be invited to complete a written assessment online. We will then invite candidates that pass the written assessment for interview in person. Due to the high volume of applications, the need to carefully assess written assessments and the number of interviews we’ll be conducting, we anticipate a longer recruitment process. Closing date: 01/02/2026 Written online assessment task dates: 16/02/2026 – 22/02/2026 Interview date: 09/03/2026 - 20/03/2026 If you would like to learn more about the role, please contact: Ruth Gray, Operations Manager at <a href="mailto:Ruth.Gray@ombudsman.org.uk" target="_blank">Ruth.Gray@ombudsman.org.uk</a>Interviews will be held onsite. Please note that we do not offer feedback at application stage. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK. We are unable to offer sponsorship as we do not have a licence. We do not accept CVs. To apply for the role, please complete the application form by clicking on the ‘apply now’ button.No agencies. Applications from individuals only. Important notice: fraudulent job postingsWe have been made aware that some websites are falsely advertising job vacancies for the Parliamentary and Health Service Ombudsman (PHSO). We only advertise job vacancies through these official channels: - our website - <a href="https://www.linkedin.com/company/parliamentary-and-health-service-ombudsman/" target="_blank">LinkedIn</a> - <a href="https://www.civilservicejobs.service.gov.uk/csr/index.cgi" target="_blank">Civil Service Jobs</a> - <a href="https://findajob.dwp.gov.uk/search" target="_blank">GOV.uk</a> -<a href="https://uk.indeed.com/cmp/Parliamentary-and-Health-Service-Ombudsman/jobs" target="_blank"> Indeed</a> Do not share personal details with any other websites claiming to represent PHSO. Contact our <a href="mailto:recruitment@ombudsman.org.uk" target="_blank">recruitment team</a> to report any concerns at <a href="mailto:recruitment@ombudsman.org.uk" target="_blank">recruitment@ombudsman.org.uk</a> Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4>This job is broadly open to the following groups:<ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>Please note this Post is NOT regulated by the Civil Service Commission.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Ruth Gray</li><li>Email : <a href="mailto:Ruth.Gray@ombudsman.org.uk" target="_blank">Ruth.Gray@ombudsman.org.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:recruitment@ombudsman.org.uk" target="_blank">recruitment@ombudsman.org.uk</a></li></ul><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzc0MTAmdmVyaWZ5PTM1YmUwNTY3YjY2NDBhYmZiZTEwYzAzNWVmYjkxZWQyJnJlcXNpZz0xNzY4MzMzMTgwLTRkZmJmOTYzZDA0ZmNjNTliOGMzZTI4NzNiMGIxMDgxOTllYTY0ZDU=" target="_blank">Caseworker job description Opens in new window</a> (pdf, 133kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzc0MTEmdmVyaWZ5PTRhNzNjMmU4YTg5YmNlYjVkNWZiMzY1MWZmYTYwMzgzJnJlcXNpZz0xNzY4MzMzMTgwLTRkZmJmOTYzZDA0ZmNjNTliOGMzZTI4NzNiMGIxMDgxOTllYTY0ZDU=" target="_blank">How to apply Opens in new window</a> (pdf, 148kB)

Home Office

Age Assessing Social Worker

<h2>About the job</h2>Salary: £39,152 - £41,771 a year plus £5,500 market supplement allowance and £963 essential car user allowance (subject to criteria) Hours per week: 37 Contract type:Are you passionate about making a difference in the lives of children and young people? We are looking for an experienced and motivated&nbsp;Supervising Social Worker&nbsp;to join our dynamic&nbsp;Fostering Team, playing a key role in supporting some of the most vulnerable children in our borough.As a Social Worker within our Fostering Service, you will:<ul><li>Carry out the full range of statutory Family Placement responsibilities in line with the&nbsp;National Minimum Standards for Fostering Services&nbsp;and&nbsp;Fostering Services Regulations.</li><li>Promote the best interests of children and young people at all times.</li><li>Manage a varied caseload that includes the&nbsp;recruitment, assessment, supervision, and training&nbsp;of foster carers.</li><li>Deliver high-quality support and contribute to the&nbsp;planning and review processes&nbsp;for children in placement.</li><li>Prepare and present detailed reports to the&nbsp;Fostering Panel.</li><li>Work autonomously and in partnership with a range of professionals to ensure a seamless, high-quality service.</li></ul>Please note this role does not attract sponsorship.<h2>About you</h2>We are looking for someone with:<ul><li>Substantial post-qualifying experience&nbsp;in fostering and statutory children’s social work.</li><li>A&nbsp;DipSW, CQSW or equivalent&nbsp;recognised professional qualification.</li><li>Strong&nbsp;forensic assessment skills&nbsp;and the ability to supervise and support foster carers effectively.</li><li>A thorough understanding of&nbsp;fostering legislation, regulations, and&nbsp;Care Planning and Fostering Regulations 2015.</li><li>The ability to work on complex and challenging cases&nbsp;independently&nbsp;and as part of a team.</li><li>Excellent communication and interpersonal skills to work with children, families, and multi-agency professionals.</li><li>A sound understanding of&nbsp;child development,&nbsp;family dynamics, and the ability to assess&nbsp;risk of significant harm.</li><li>Commitment to identifying&nbsp;gaps in service&nbsp;and influencing service delivery.</li><li>Willingness and ability to&nbsp;visit children and families in their own homes regularly.</li></ul><h2>About us</h2>Luton Council has been selected to deliver the government’s Families First for Children Pathfinder programme.Luton is one of seven new areas in the second wave to be chosen with the aim of protecting vulnerable children from harm and improving services to help more children stay with their families in safe and loving homes.The programme is an amazing opportunity for Luton to shape future social care practice, which includes closer working relationships with our health, police, education and voluntary sector partners.Children are at the heart of everything we do in Luton, and we are very proud of the tremendous work that is already taking place together with our partners, including the development of our Family Hubs and working towards making Luton a child-friendly town where our children and young people can grow up feeling happy, healthy and secure.Our ambitious Luton 2040 Vision&nbsp;– that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?We welcome applications from all sections of the community and are committed to developing a workforce that&nbsp;reflects the diversity of our borough<h2>Application process</h2>Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority.<h2>Additional information</h2>We offer a range of excellent staff benefits which include: <ul><li>From 25&nbsp;to 32&nbsp;days’ annual leave:&nbsp;linked to length of service and grade</li><li>Buying annual leave scheme:&nbsp;buy up to 20 days additional annual leave</li><li>Career Pathways:&nbsp;step up in your career or move into a specialist area</li><li>Pension scheme:&nbsp;with generous employer contributions of up to&nbsp;20.2 per cent (at July 2023) and 3x salary death in service grant</li><li>Generous relocation package:&nbsp;up to £8,000 (subject to eligibility)</li><li>Employee Assistance Programme:&nbsp;a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home</li><li>Work/life balance:&nbsp;flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns</li><li>Training and support:&nbsp;unlimited access to development courses, mentoring and support and clear career pathways</li><li>Staff offers:&nbsp;includes discounts on your MOT, gym and fitness, restaurants and salons</li><li>Arriva Travel Club:&nbsp;great value savings on local bus travel</li><li>Friday Funday Socials -&nbsp;One Friday every 2 months where we encourage our staff to get together to socialise after work</li></ul><h2>Available documents</h2>Attached documents are available under links. Clicking a document link will initialize its download.<ul><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1596950&amp;ptId=12180" target="_blank">download: Supervising Social Worker JD.pdf</a></li><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1596951&amp;ptId=12180" target="_blank">download: Luton_Values_Flyer.pdf</a></li></ul>





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Luton Borough Council

Supervising Social Worker

4 Social Work Jobs in Greater Manchester