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Job Title: Digital Services Support Manager Starting Salary: £48,226 progressing to £53,460 per annum Hours: 37 per week Location: Stevenage with hybrid working opportunities. Travel across the county will be required from time to time Contract Type: Permanent Directorate: Community Protection<h4>About the team</h4>The Digital Services team are responsible for supporting all applications, infrastructure, and communications systems across the Community Protection Directorate (CPD) and Fire Collaboration (FC). This team delivers mission critical application and system support to Hertfordshire Fire and Rescue Service, operating 24x7x365 to ensure the reliable mobilisation of fire engines and crews<h4>About the role</h4>We’re looking for a proactive and experienced IT Support Manager to join our team and play a pivotal role in managing IT operations, service delivery, and supplier relationships. This is a dynamic position that blends technical oversight, project management, and team leadership to ensure the smooth running of critical digital services across the organisation.The role is a hybrid role that will include onsite attendance at our office in Stevenage on a weekly basisYou will be responsible for:<ul><li>The day-to-day support of all applications, infrastructure and communications equipment</li><li>Management of Service Desk, 2nd and 3rd line engineers</li><li>Working and liaising with users, 3rd party providers, stakeholders and other team members to resolve technical issues and problems which have been escalated to you</li><li>Creating technical designs and specifications</li><li>Delivery of projects within timescales and within budget</li><li>The Incidents and Problems process for Digital Services</li><li>Being an active member of the Change Control Board, Service Reviews and Project meetings</li></ul>You will also be required to provide out of hours escalation support to the out of hours engineers every other week<h4>About you</h4>Essential &nbsp;<ul><li>Strong knowledge of IT Service Management (ITSM) frameworks, particularly ITIL v4.</li><li>Proficient in using Service Management platforms such as ServiceNow, Remedy, or equivalent tools.</li><li>Proof of management experience, setting objectives and performance management</li><li>Skilled in developing and managing Service Level Agreements (SLAs) to ensure service quality and accountability.</li><li>Experienced in implementing and maintaining change control processes to support stable and secure service delivery</li><li>Capable of chairing service review meetings with third-party vendors and partners to monitor performance, resolve issues, and drive continuous improvement</li><li>This role requires the ability to travel independently throughout the county including to locations, and during times, where public transport may not be available</li></ul>Desirable<ul><li>Hands-on experience working within Microsoft Azure environments, including familiarity with its services, architecture, and operational best practices</li><li>Experience working with SQL databases, including querying and data management.</li><li>Proficient user of Microsoft Office 365 and SharePoint, with an understanding of collaboration and document management features.</li><li>Demonstrated project management experience, including planning, execution, and stakeholder coordination.</li><li>Understanding of public sector procurement processes, including compliance and vendor engagement.</li></ul>Experience in asset management, including tracking, lifecycle management, and reporting.We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Corporate Services, level 12 job profile. Please locate this via:Job profiles - Corporate servicesTo hear more about this opportunity please contact <a href="mailto:Mark.Green1@hertfordshire.gov.uk" target="_blank">Mark.Green1@hertfordshire.gov.uk</a> for an informal discussion about the role.InterviewDate: to be confirmedBenefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.Driving required You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.





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Hertfordshire County Council

Digital Services Support Manager

Job Title: Team Manager - Income &amp; Financial Assessments team Starting Salary: £48,226 progressing to £53,460 per annum Hours: 37 Location: Stevenage Contract Type: Permanent Directorate: Adult Care Services<h4>About the team</h4>We have an exciting opportunity for a motivated and experienced individual to join us as Team Manager for our Income &amp; Financial Assessments team. You’ll lead a team of around 40 staff, overseeing accurate assessments of financial contributions toward care costs. Reporting to the Head of Service or a Senior Manager, you’ll manage up to three Team Leaders, ensuring timely assessments, strong team performance, and effective staff support.<h4>About the role</h4>Main areas of responsibility includeLeadership: Provide clear direction and leadership to the Income &amp; Financial Assessment teams, aligning work with strategic goals.Service Improvement: Lead initiatives to streamline financial assessment processes and enhance debt recovery, with a focus on prevention.Process Design: Collaborate with experts to design services that meet user needs and improve operational efficiency.Communication &amp; Culture: Promote open communication and a strong customer service ethos across the team.Project Delivery: Lead service transformation projects, including process redesign, tech adoption, and staff development to improve reporting and performance.Partnerships: Build and maintain effective internal and external partnerships.Stakeholder Engagement: Manage enquiries from elected officials and key stakeholders with professionalism and insight.Prioritisation: Balance competing priorities while upholding the Council’s RISE principles.Legislative Knowledge: Apply a strong understanding of relevant legislation, including the Care Act 2014 and Mental Capacity Act 2005.The Income and Financial Assessment Team is undergoing a period of transformation of our processes and practice, maximising existing systems and encouraging digital solutions. You will have a vital role in leading a number of these initiatives<h4>About you</h4>Essential:<ul><li>Degree-level qualification or equivalent experience.</li><li>Leadership experience in a similar role, ideally within income or financial assessments</li><li>Experience in service planning and redesign to improve customer experience.</li><li>Understanding of social care principles and their application in financial processes.</li><li>Excellent communicator with a focus on customer service.</li><li>Track record of leading service transformation and using technology effectively.</li><li>Skilled in building collaborative partnerships with stakeholders.</li><li>Strong problem-solving and prioritisation skills.</li><li>Experience handling enquiries from elected officials and external stakeholders.</li><li>Committed to continuous learning and leadership development.</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Corporate Services, level Manager job profile. Please locate this via:Job profiles - Corporate servicesTo hear more about this opportunity please contact <a href="mailto:jotham.wanyoni@hertfordshire.gov.uk" target="_blank">jotham.wanyoni@hertfordshire.gov.uk</a> for an informal discussion about the role.Interview Date: Week commencing 24 NovemberBenefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





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Team Manager

Job Title: Fair Access Officer Starting Salary: £38,220 progressing to £41,771 per annum (pro rata for part time) Hours: 15 Location: Stevenage Contract Type: Fixed Term until 31st March 2026 Directorate: Childrens Services<h4>About the team</h4>The Admissions &amp; Transport Team is a fast paced, dynamic service working within Childrens Services. The Fair Access Team sits within this department and secures school places for children who may have had a disrupted education or may have had difficulties in accessing an educational placement.<h4>About the role</h4>You will take responsibility for securing educational provision for a caseload of children who are reintegrating into school, and coordinating their support package.&nbsp;This is a high volume role where you will make full use of your negotiation, communication and professional skills to place children in appropriate education provision in accordance with Hertfordshire’s Fair Access Protocol.You will be working in partnership with schools and a range of other agencies to make a real difference to the outcomes for children.&nbsp;<h4>About you</h4>Essential:<ul><li>You will need experience of working with challenging/vulnerable young people within an educational environment.</li><li>You should have the ability to influence and work collaboratively with schools, and experience of successful liaison with senior school staff including Head Teachers.</li><li>Experience of effective and successful working in multi-agency settings and seeking solutions including the chairing of multi-agency meetings and constructing support packages for children with additional needs.</li><li>You will be confident, diplomatic and calm in sensitive situations (including discussing children’s disabilities or special needs with parents/carers) and resilient when dealing with complex issues and complaints.</li><li>You must be a proficient IT user - word processing, spreadsheets, databases and email, with good problem solving and analytical skills to produce and manipulate statistics and reports.</li><li>You will be educated to minimum A Level or equivalent, with a minimum GCSE Grade C in English and Maths or able to demonstrate equivalent level of achievement through work experience. Knowledge of legislation of school admissions, exclusions and education administration would be an advantage.</li></ul>Desirable:<ul><li>Driving licence and access to a vehicle - the ability to get to meetings within schools by car</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Community Services, level COM10 job profile. Please locate this via:Job profiles - Community servicesTo hear more about this opportunity please contact Deborah Roberts (<a href="mailto:deborah.roberts@hertfordshire.gov.uk" target="_blank">deborah.roberts@hertfordshire.gov.uk</a>)Interview Date: TBCBenefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. Secondment This position is open to secondments. If you work for HCC or any other Local Authority and would like to be considered as a Secondment contract, please ensure you complete the&nbsp;Secondment Form&nbsp;as part of your application. If you do not, your application will be considered as a Fixed Term Contract only.<h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





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Fair Access Officer

<h4>Field1</h4>Job Title: Customer Coordinator Starting Salary: £27,693 progressing to £31,021 per annum Hours: 37 Location: Stevenage with hybrid working Contract Type: Permanent Directorate: Adult Care Services<h4>About the team</h4>The Gateway Connections team is a hybrid office/home working telephone and virtual contact team all about working preventatively with adults who need information, advice, and support to stay independent in their own homes for longer. The multi-disciplinary team works with Social Workers and Occupational Therapists and other professionals to achieve the best outcomes for people of Hertfordshire.We are a flexible team that promotes HCCs Ways of Working protocols.<h4>About the role</h4>You will promote and support a strength-based approach to all interventions to maximise independence, health, and well-being by offering opportunities to prevent, delay or reduce the need for Adult Social Care. This will require you to apply your creativity working with residents to ensure their safety and continued independence. Your knowledge of local services to support people to access appropriate community resources is also crucial as will working alongside our visiting CCOs, Social Workers and Occupational therapists.You will work successfully with partners and many other agencies for the benefit of citizens.We have excellent training opportunities to support your continuing professional development, and a comprehensive benefits package offered through Herts Rewards.<h4>About you</h4>Essential<ul><li>Previous experience in a Social Care setting</li><li>Ability to work autonomously as well as part of a team</li><li>Previous experience communicating with vulnerable adults</li><li>Previous experience in customer services involving vulnerable adults</li><li>Empathic and patient when dealing with vulnerable adults</li></ul>Desirable:<ul><li>Knowledge of Social Care legislation such as Care Act 2014 and Mental Capacity Act 2005</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Health and Social Care Services, level HSC7 job profile. Please locate this via:Job profiles - Health and social careTo hear more about this opportunity please contact <a href="mailto:yvonne.odita@hertfordshire.gov.uk" target="_blank">yvonne.odita@hertfordshire.gov.uk</a> for an informal discussion about the role.Interview Date: week commencing 24 November 2025Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





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Customer Coordinator

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Regional Director – Education
Location: National, London/SE preferred Salary: Competitive – dependent on location and experience Contract Type: Full-time, permanent, year round
Are you a visionary leader with a passion for transforming education for children and young people? Kedleston Group is seeking an exceptional
Regional Director – Education to lead and inspire excellence across our network of specialist independent schools for children with special educational needs including autism spectrum conditions and social, emotional and mental health needs.
About the Role
As Regional Director, you will play a pivotal role in driving high standards across multiple schools, ensuring outstanding outcomes for pupils with autism spectrum conditions and associated emotional and mental health needs. You will lead with integrity, strategic insight, and a deep commitment to inclusive education.
Key Responsibilities
· Provide strategic leadership across a group of specialist schools.
· Drive continuous improvement in teaching, learning, curriculum, and pastoral care.
· Support and challenge school leaders to deliver exceptional educational outcomes.
· Lead professional development and coaching for senior staff.
· Collaborate with education and therapeutic teams to shape a relevant and impactful curriculum.
· Maintain strong relationships with stakeholders including parents/carers, governors, and external partners.
Person Specification
We are looking for someone who:
· Is qualified to degree level and holds QTS (or equivalent) and preferably holds NPQH.
· Has substantial leadership experience in SEN settings, across multiple schools and geographical areas.
· Demonstrates a track record of raising academic standards.
· Possesses deep knowledge of SEND education and curriculum development.
· Is a skilled communicator and motivator, with the ability to lead change and inspire teams.
· Has a strong understanding of national education policy and safeguarding.
Why Join Us?
At Kedleston Group, we are committed to improving the lives of children and young people through high-quality education and care. You’ll be part of a supportive, forward-thinking organisation that values innovation, collaboration, and professional growth.
Kedleston Group is committed to safeguarding and protecting children and we expect all colleagues to share this commitment. We will do everything possible to ensure that only those who are suitable to work with children are recruited to work for us. This post is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020 and is subject to a range of vetting checks including an enhanced criminal records disclosure.

Kedleston Group

Regional Director – Education

<h4> Job Description </h4>Overview Are you detail-oriented, passionate about data protection, and keen to make a real difference in how information is managed? Do you thrive in a role where you ensure compliance and provide valuable guidance? If so, London Borough of Harrow has a fantastic opportunity for you!We're looking for a motivated Information Governance Officer to join our supportive Information Governance Team within ICT Services.In this important role, you will:<ul><li>Process and manage a high volume of information rights requests, including Subject Access Requests (SARs), Freedom of Information (FOI) requests, and Environmental Information Regulations (EIR) requests, ensuring they are handled within statutory timescales.</li><li>Ensure compliance with key data protection and information access legislation, including UK GDPR, DPA 2018, FOI, and EIR.</li><li>Provide best practice advice and guidance on Data Protection and Information Governance issues to the organisation and our residents/customers.</li><li>Effectively manage and utilise key systems such as iCaseWorks and Adobe Redaction software.</li><li>Take ownership of information rights requests within a specified service area (Corporate, Adults &amp; Children's, or Environment &amp; Planning).</li><li>Respond to queries and investigate complaints from the public regarding access to information and data protection, independently resolving low to mid-level cases.</li><li>Contribute to the development and maintenance of Information Governance policies and procedures.</li><li>Prepare training materials and potentially deliver training on Data Protection and Information Governance.</li><li>Serve as a primary point of contact for your designated service area regarding SARs, FOIs, and disclosures.</li><li>Assist in identifying the cause of service changes and contribute to developing practical solutions.</li><li>Review records prior to release, undertaking necessary redactions to ensure legislative compliance.</li><li>Champion the delivery of Information Rights requests and compliance across the council.</li></ul> About You We are looking for someone who is:<ul><li>Highly organised and detail-oriented with a strong understanding of data protection principles.</li><li>An excellent communicator with strong written and verbal skills.</li><li>Able to work collaboratively as part of a team and engage effectively with multiple stakeholders.</li><li>Sensitive and able to handle confidential information appropriately.</li><li>Proficient in IT skills, with the ability to produce high-quality documents and reports, and ideally experience with systems like Adobe and Microsoft Office.</li><li>Able to prioritise their own workload and meet tight deadlines.</li><li>Committed to providing great customer service.</li><li>Eager to learn and develop their knowledge in Information Governance.</li></ul>Ideally, you will also have:<ul><li>An Information Rights certification or relevant qualification, or equivalent relevant work experience.</li><li>Previous experience working within a local authority Information Governance Team.</li><li>Experience of supporting projects.</li><li>The ability to produce and analyse performance data for service improvement.</li><li>Experience in delivering or developing training.</li></ul> Related Documents For more information, please refer to the <a href="https://harrowcouncil.icims.com/icims2/servlet/icims2?module=AppInert&amp;action=download&amp;id=22253&amp;hashed=442859601" target="_blank">Role Profile/Selection Criteria</a><h4>About us</h4> Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit with a range of cultures, religions and opinions that come together to produce high achieving schools and a close and friendly community. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow &amp; Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.<h4>Other information</h4> Support for candidates visit:<a href="https://www.harrow.gov.uk/jobs/support-candidates?documentId=12517&amp;categoryId=210277" target="_blank">Harrow.gov.uk</a> Our behavioural indicators roles <a href="https://www.harrow.gov.uk/downloads/file/23864/behavioural-indicators-below-g11" target="_blank">below G11</a> and <a href="https://www.harrow.gov.uk/downloads/file/23865/behavioural-indicators-above-g11" target="_blank">above G11</a> Here at Harrow Council, the vision is one of 'Working together to make a difference for Harrow' <a href="https://www.harrow.gov.uk/jobs/jobs-harrow-council" target="_blank"> Please click here to view Harrow Council's benefits</a><h4>Important Note</h4> To deliver our commitment to equality of opportunity in service provision, all staff are expected to promote equality in the workplace and in the services the Council delivers. All sections of the population will have equal access to jobs at the London Borough of Harrow. No applicant or employee will receive less favourable treatment because of age, disability, gender, reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, or maternity unless a Genuine Occupational Qualification applies. As such, we value diversity and welcome applications from all backgrounds. For further information, please read our <a href="https://www.harrow.gov.uk/council/Equality-diversity#:~:text=We%20have%20many%20people%20of,cohesion%2C%20fairness%2C%20and%20justice" target="_blank">equality statement</a>. As a disability-confident employer, we are committed to making our recruitment practices barrier-free and accessible to everyone. This includes reasonably adjusting the recruitment process for those with disabilities or long-term health conditions. For further information, please contact us at <a href="mailto:resourcing@harrow.gov.uk" target="_blank">resourcing@harrow.gov.uk</a> London Borough of Harrow is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Harrow operates stringent, safer recruitment procedures. Due to the high number of applications received for some posts, we may close vacancies before the stated closing date if sufficient applications are received. Therefore, please apply as soon as possible. Harrow redeployees will be given priority consideration. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting <a href="www.cifas.org.uk/fpn">www.cifas.org.uk/fpn</a> 





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Harrow Council

Information Governance Officer

<h4> Job Description </h4>Overview The London Borough of Harrow is seeking a dedicated and experienced Team Manager to lead our innovative, newly established Adults Integrated Front Door Service.You will be central to a new service model focused on preventing, reducing, and delaying demand for long-term care. This is achieved by effectively triaging and resolving resident needs through successive tiers of preventative interventions, thereby reducing pressure on our long-term case management teams. A key component of this model is the integration of Care Management and Occupational Therapy resources and practice to ensure a more holistic and joined-up service.As Team Manager, you will be a strong leader responsible for overseeing a multi-disciplinary team, which includes Social Workers, Care Managers, Occupational Therapists, Occupational Therapy Assistants, and administrative staff. Your core focus will be to ensure the provision of high-quality care and support for vulnerable adults.The successful candidate will use their strong leadership skills to manage complex cases and promote best practice across the team, ensuring full compliance with relevant legislation. You must possess excellent communication abilities and demonstrate an unwavering commitment to safeguarding and well-being as you lead this critical service area. About You The ideal candidate will have a strong background in healthcare management, excellent leadership skills, and a passion for improving the quality of life for those in need. If you are committed to making a positive impact and have the expertise to lead a dynamic and compassionate team, we would love to hear from you. Join us in our mission to enhance the well-being of our community and make a meaningful difference in the lives of others.Key Responsibilities:<ul><li>Manage, develop, &amp; support a team of Social Work and OT practitioners. Provide guidance, reflective supervision, and manage performance issues.</li><li>Oversee the delivery of high-quality, person-centred services that meet statutory guidelines and organisational standards. This includes making evidence-based decisions and applying a strengths-based approach.</li><li>Compliance and quality assurance: ensure the team meets legal obligations, such as those under the Care Act, and upholds standards for case recording.</li><li>Manage the team's staffing budget and any delegated budgets for care packages, ensuring financial policies and procedures are followed.</li><li>Work with local partners, other agencies, and service providers to ensure effective service integration and communication.</li><li>Support the professional and personal development of team members.</li><li>Manage complex and sensitive situations, with a focus on safeguarding and risk management.</li><li>Foster a positive and professional team environment. </li><li>Maintain accurate records and contribute to service development. </li></ul> Related Documents For more information, please refer to the <a href="https://harrowcouncil.icims.com/icims2/servlet/icims2?module=AppInert&amp;action=download&amp;id=19137&amp;hashed=-1541998802" target="_blank">Role Profile/Selection Criteria</a><h4>About us</h4> Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit with a range of cultures, religions and opinions that come together to produce high achieving schools and a close and friendly community. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow &amp; Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.<h4>Other information</h4> Support for candidates visit:<a href="https://www.harrow.gov.uk/jobs/support-candidates?documentId=12517&amp;categoryId=210277" target="_blank">Harrow.gov.uk</a> Our behavioural indicators roles <a href="https://www.harrow.gov.uk/downloads/file/23864/behavioural-indicators-below-g11" target="_blank">below G11</a> and <a href="https://www.harrow.gov.uk/downloads/file/23865/behavioural-indicators-above-g11" target="_blank">above G11</a> Here at Harrow Council, the vision is one of 'Working together to make a difference for Harrow' <a href="https://www.harrow.gov.uk/jobs/jobs-harrow-council" target="_blank"> Please click here to view Harrow Council's benefits</a><h4>Important Note</h4> To deliver our commitment to equality of opportunity in service provision, all staff are expected to promote equality in the workplace and in the services the Council delivers. All sections of the population will have equal access to jobs at the London Borough of Harrow. No applicant or employee will receive less favourable treatment because of age, disability, gender, reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, or maternity unless a Genuine Occupational Qualification applies. As such, we value diversity and welcome applications from all backgrounds. For further information, please read our <a href="https://www.harrow.gov.uk/council/Equality-diversity#:~:text=We%20have%20many%20people%20of,cohesion%2C%20fairness%2C%20and%20justice" target="_blank">equality statement</a>. As a disability-confident employer, we are committed to making our recruitment practices barrier-free and accessible to everyone. This includes reasonably adjusting the recruitment process for those with disabilities or long-term health conditions. For further information, please contact us at <a href="mailto:resourcing@harrow.gov.uk" target="_blank">resourcing@harrow.gov.uk</a> London Borough of Harrow is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Harrow operates stringent, safer recruitment procedures. Due to the high number of applications received for some posts, we may close vacancies before the stated closing date if sufficient applications are received. Therefore, please apply as soon as possible. Harrow redeployees will be given priority consideration. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting <a href="www.cifas.org.uk/fpn">www.cifas.org.uk/fpn</a> 





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Team Manager – Integrated Front Door Service

<h2>About the job</h2>We are looking for a Family Support Worker who 'Dares to be different’. You will play a crucial role in supporting our families and pupils to achieve their highest potential by providing timely and appropriate support in a friendly and professional manner. You will also be part of the Safeguarding Team as a Deputy Designated Safeguarding Lead.<h2>About you</h2>If you are passionate about supporting families please come and join our talented team.<h2>Application process</h2>*&nbsp; &nbsp;Please do not apply on this site&nbsp; &nbsp;*Please visit the website to apply <a href="https://chiltern.beds.sch.uk/current-vacancies/" target="_blank">https://chiltern.beds.sch.uk/current-vacancies/</a><h2>Available documents</h2>Attached documents are available under links. Clicking a document link will initialize its download.<ul><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1659353&amp;ptId=12001" target="_blank">download: Family Support Worker JD Oct 25.pdf</a></li></ul>





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Luton Borough Council

Family Support Worker

<h2>About the job</h2>The Chiltern School aspires to be a forward thinking ‘Centre of Excellence’, where we put the pupils at the heart of all decision making. We endeavour to take a holistic approach, valuing the whole child.We are looking for Learning Support Assistant Level 1 staff. We can offer flexible working hours for this post.<h2>About you</h2>If you are passionate about education, have high aspirations for young people and you have the ability to engage pupils in motivating and creative learning, come and join our talented team.Please visit our website to apply using our application form.<h2>Application process</h2>* Please do not apply on this site *Please visit the website to apply <a href="https://chiltern.beds.sch.uk/current-vacancies/" target="_blank">https://chiltern.beds.sch.uk/current-vacancies/</a><ul></ul>

Learning Support Assistant Level 1

<h2>About the job</h2>We are looking for School Health Care Assistants to join us to assist pupils and staff deliver daily personal care and medical needs.<h2>About you</h2>This post would suit someone with experience in personal care and medical processes within a school setting with the ability to respond and communicate empathetically with children and young adults.<h2>Application process</h2>*&nbsp; &nbsp;Please do not apply on this site&nbsp; &nbsp;*Please visit our website to apply <a href="https://chiltern.beds.sch.uk/current-vacancies/" target="_blank">https://chiltern.beds.sch.uk/current-vacancies/</a><h2>Available documents</h2>Attached documents are available under links. Clicking a document link will initialize its download.<ul><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1659332&amp;ptId=11999" target="_blank">download: Health Care Assistant Sept 25.pdf</a></li></ul>





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School Health Care Assistant

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/0638/Disclosure_of_Criminal_Background_Form_v2.0.0.doc" target="_blank">Disclosure_of_Criminal_Background_Form_v2.0.0</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/0639/Application_Guidance_Notes__General__v_3.0.0.doc" target="_blank">Application_Guidance_Notes__General__v_3.0.0</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/0680/downloaded_document__39_.pdf" target="_blank">downloaded_document__39_</a></li>
</ul>

Please apply online via the link provided.



<h2>Job Information</h2>
Achieving for Children is a Community Interest Company that has a public sector ethos, combined with the freedom to innovate enabling us to do things differently. As a not-for-profit social enterprise owned by three local authorities (Windsor &amp; Maidenhead, Kingston and Richmond), we offer the freedoms of a social enterprise with the employment benefits of local government. To find out more about us&nbsp;<a href="https://www.achievingforchildren.org.uk/pages/about-us" target="_blank">click here</a>.


Join a team that’s making a real impact. Achieving for Children’s Windsor and Maidenhead services have been rated Good by Ofsted, reflecting our strong leadership, commitment to children, and a culture of learning and improvement.
We’re proud of our supportive environment, where passionate professionals are trusted to do their best work. If you’re ready to make a difference in a team that values progress and purpose, we’d love to hear from you. Find out&nbsp;<a href="https://www.rbwm.gov.uk/news/2024/royal-borough-delivering-good-services-children-young-people-and-families-ofsted-inspectors-praise-outstanding-help-care-leavers" target="_blank">more</a>&nbsp;and join us today.
Achieving for Children has a fantastic opportunity available in the Maidenhead Special Educational Needs and Disabilities (SEND) Team, for an Post 14 EHCP Assessment Coordinator on a permanent contract. We are looking for someone&nbsp;who can build effective and enabling relationships with families of children and young people with SEND and professionals, who will manage the EHCPs for children and young people from Year 10.

<h2>About the role</h2>
As a SEND Assessment Coordinator (EHCP) you will be expected to&nbsp;undertake core statutory elements of the role including completing needs assessments in relation to statutory requests for an Education, Health and Care Plan (EHC) for those ages 14-25 years within statutory timescales, write EHC Plans that are legally compliant with the statutory requirements of the Children and Families Act 2014 and the SEND Code of Practice and&nbsp;undertake relevant casework, including supporting work for Tribunal Cases and presenting cases to relevant decision-making panels for consideration, attending annual reviews of EHC plans and updating plans as required. Other aspects of the role include:
<ul>
<li>Keep up to date with all relevant local and national material/research relevant to the client group and build this knowledge into service delivery and contribute to the broader aims of the organisation to improve integrated delivery to children and young people.</li>
<li>Promoting high standards of practice in safeguarding having particular regard to statutory guidance on safeguarding disabled children. Follow agreed policies and procedures when there are concerns that need to be acted upon.</li>
<li>Undertake relevant training and professional development to ensure knowledge, skills and understanding of matters relating to special educational needs/disability, inclusion and professional practice remains up to date.</li>
<li>Contribute to the broader aims of the service to improve integrated delivery to children and young people with SEND and using highly refined communication skills inform wider stakeholders of the remit and functions of the service.</li>
<li>Undertake any other duties commensurate with the grade of the post, as may be required from time to time.</li>
</ul>
For further information about this role, please contact Joanna Safa on&nbsp;<a href="mailto:joanna.safa@achievingforchildren.org.uk" target="_blank">joanna.safa@achievingforchildren.org.uk</a>&nbsp;for an informal discussion.&nbsp;
<h2>About you</h2>
The successful candidate will be:
<ul>
<li>Educated to degree level, with appropriate professional qualification/s or relevant experience.</li>
<li>High level of determination, personal drive, energy and ambition to achieve challenging targets and improve outcomes for our children and young people</li>
<li>Knowledge and understanding of legislation, statutory frameworks and policy affecting services for children, young people and families in relation to SEND.</li>
<li>Extensive experience of working with children and young people with SEND and their families coupled with a good understand of needs.&nbsp;</li>
<li>Experience of writing Education, Health and Care plans, where possible.</li>
<li>Experience of building and maintaining successful relationships with a range of influencers, including schools.</li>
<li>Active commitment to a culture of innovation, including a willingness to challenge traditional ways of working.</li>
</ul>
<h2>About our benefits</h2>
We are focused on creating a positive supportive environment, where you will have access to a really wide range of resources, as well as a competitive salary and all the perks to enable hybrid working. In AfC you will also have access to:
<ul>
<li>29 days annual leave, increasing to 33 days after 2 years and 35 days after 4 years with an additional day off in your birthday month (Or for term-time workers, your leave entitlement consists of the non-working periods in your contract)</li>
<li>Tailored induction sessions commencing on the date you start working for AfC</li>
<li>Local Government salary and pension scheme (LGPS or Teachers Pension)</li>
<li>Flexible working options - helping to keep a good work life balance</li>
<li>A comprehensive Employee Assistance Programme</li>
<li>A range of staff benefits and discounts</li>
<li>An excellent learning and development offer to support your career pathway</li>
</ul>
To find out about all of the breadth of benefits of working for Achieving for Children&nbsp;<a href="https://www.achievingforchildren.org.uk/pages/work-for-us/rewards-and-benefits" target="_blank">click here</a>. For our social work offer&nbsp;<a href="https://www.achievingforchildren.org.uk/pages/work-for-us/our-social-work-offer" target="_blank">click here</a>. For our Recruitment Journey,&nbsp;<a href="https://drive.google.com/file/d/1fio-fhsAabpRyw671PUb9zdAwc0dx5BV/view?usp=sharing" target="_blank">click here.</a>
<h2>Important Information</h2>
Start dates:&nbsp;Achieving for Children have&nbsp;<a href="https://docs.google.com/document/d/1dYaOMjnE0J5Dz2TMH198uqrjGGNs-r52hIc00_k6S4E/edit?usp=sharing" target="_blank">set&nbsp;start dates</a>&nbsp;meaning successful candidates join on a set date in each month.&nbsp;Candidates are advised to prepare for this should a job offer be accepted to ensure eligible continuous service is not affected.
Right to work:&nbsp;The UK has introduced a new points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the&nbsp;<a href="https://www.gov.uk/guidance/new-immigration-system-what-you-need-to-know" target="_blank">GOV.UK website</a>&nbsp;for right to work guidance.
Equality:&nbsp;We particularly welcome applications from sections of the community who are currently underrepresented within our teams.&nbsp;Achieving for Children are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions and can improve the way we deliver services. We are proud to be a Disability Confident employer.
Safeguarding:&nbsp;We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff and volunteers to share this commitment. This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
For more information about AfC:&nbsp;Drop in and meet Regina on the first Wednesday of every month at Civic Centre, Twickenham.
We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment.

Post 14 EHCP Assessment Coordinator

Job Title: Customer Service Team Leader Starting Salary: £31,537 opportunity to progress to £34,433 per annum&nbsp; Hours: 37.0 Location: Welwyn Garden City/Hybrid once training has been completed Contract Type: Permanent Directorate: Resources<h4>About the team</h4>Herts FullStop is the UK’s fastest growing education supplier.&nbsp; With everything from stationary to furniture. We proudly serve a wide range of customers across the education and public sectors, including schools, nurseries, local authorities, and other community-focused organisations. We are committed to supporting those who make a difference in the lives of children and families across Hertfordshire and beyond.Our vision is to deliver exceptional customer service that reflects the values of Herts FullStop—reliable, responsive, and community-driven. Our goal is to ensure every customer interaction is positive, efficient, and solution-focused, helping our clients get the resources they need with ease and confidence.As a Customer Services Manager, this role is central to the team’s success. It involves leading by example, supporting team development, resolving escalated queries, and ensuring service standards are consistently met.<h4>About the role</h4><ul><li>Conduct regular 1:1’s, impart information, identify operational issues and share knowledge with the team</li><li>Build individual plans based on training needs identified through 121’s and call observations to ensure that members of the team have the necessary skills to perform their duties to the high standards required.&nbsp;</li><li>Coordinate the professional support to the Herts Full stop customer base, and Customer Account Managers with the goal of driving excellence in customer satisfaction and promoting the organisation.</li><li>Plan resources to ensure that there is sufficient in place to provide a high standard of service to both internal and external customers.</li><li>Recognise and reward good performance within the team and continually motivate and build team morale.</li><li>Analyse telephony reporting and key performance indicators to identify service trends and take proactive steps to address and maximise service delivery on call.</li><li>Manage the provision of a full range of administrative duties, dealing with all customer issues arising via the telephone or the web-platform.</li><li>Manage general matters and more complex correspondence including management of issues raised in the supply chain and pro-active corporate initiatives</li><li>Oversee phone-based customer enquiries and provide required information to internal and external customers to support the business goals.</li><li>Build processes and cross-functional working practice that improves single contact resolutions capability and performance in the team. Enabling the team to deliver a 'One Call Solution’ approach where the end user is at the forefront of what we do and inspiring confidence to our customers</li></ul><h4>About you</h4>Essential:<ul><li>Previous experience from within a fast-paced customer service team</li><li>Team Leadership&nbsp;The ability to inspire, motivate, and guide team members, leading by example to foster a positive team culture</li><li>Coaching &amp; Mentoring&nbsp;Providing real-time support, performance feedback, and development opportunities to help employees grow</li><li>Data Analysis&nbsp;The ability to track and interpret Key Performance Indicators (KPIs) and customer feedback metrics (e.g., NPS, CSAT) to identify trends and inform data-driven decisions for process improvements</li></ul>Desirable:<ul><li>Time Management &amp; Organization&nbsp;The ability to prioritize tasks, manage workloads efficiently, delegate effectively, and meet deadlines in a fast-paced environment</li><li>Experience with Multi-Channel Support&nbsp;Familiarity with managing customer interactions across various platforms like live chat, phone, and email</li><li>Proactive Mindset&nbsp;Anticipating customer needs and potential issues before they escalate, and suggesting improvements to processes or services</li></ul>As a Team Leader you will have greater ability to shape how your team operates and influence outcomes.You will work across multiple teams and services as well as with our external partners.&nbsp; This will build your professional network and give you exposure that will help you learn different parts of the business.We encourage career development and support you in your future career goals.We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Corporate Services, level CORP8 job profile. Please locate this via:Job profiles - Corporate servicesTo hear more about this opportunity please contact <a href="mailto:Lucy.Mckelvie@hertsfullstop.co.uk" target="_blank">Lucy.Mckelvie@hertsfullstop.co.uk</a> for an informal discussion about the role.Interview Date: w/c 24 November 2025Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





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Customer Service Team Leader

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Are you an enthusiastic and dedicated educator looking to make a real impact on young minds? We are seeking a motivated and inspiring Assistant Head Teacher to join our dynamic team and help shape the future of our children and young people. The role will commence in January 2026. 
What you’ll be doing:
<ul>
<li>Teaching an agreed number of lessons and undertaking all relevant duties of a class teacher while acting in that capacity.</li><li>Taking a leading role in the day-to-day management of the school.</li><li>Implementing, enforcing and exhibiting model adherence to all school policies and procedures.</li><li>Attending and contributing to all meetings of the staff cohort and the SLT.</li><li>Planning and chairing meetings where necessary.</li></ul>
What we’re looking for:
<ul>
<li>Qualified Teacher Status (QTS)</li><li>A relevant leadership qualification is desirable</li><li>At least one year of proven successful leadership and management experience in a school.</li><li>Experience of analysing data and using it to inform future practice.</li><li>Line management experience</li><li>Experience of leading on whole-school initiatives and raising standards that have impacted positively on pupils and teaching and learning</li><li>Experience of working with children with SEND and ASC is ideal but applications from those working in mainstream settings are very welcome</li></ul>
Why join us?
<ul>
<li>Annual salary reviews and enhanced pension contributions for qualified teachers.</li><li>Ongoing professional development opportunities.</li><li>A collaborative and dedicated team of professionals.</li><li>A rewarding and fulfilling role making a real difference to children's lives.</li></ul>
We value your hard work and dedication, and we’re committed to ensuring you feel supported, both professionally and personally so that you are in the best position to make the most impact for the children in our care.

When you join Kedleston Group, you can be certain that your work will have purpose and meaning. You can also expect a supportive environment which enables you to excel in your role and grow in your career.
You will have access to an attractive benefits package including;
<ul>
<li>Access to health and well-being programmes, including a free and confidential 24/7 helpline and counselling service</li><li>Discounts on retail, travel, and leisure through our benefits platform</li><li>Cycle to work scheme</li><li>Generous life cover</li></ul>
Who are we?
Mapesbury School is our new Special Educational Needs school in Cricklewood, Brent. Our small school supports children aged between 7 to 16 years with Autism and associated conditions who have not been able to access education in a mainstream or specialist setting and would benefit from an integrated therapeutic approach to education. Pupils will have an Education, Health and Care Plan (EHCP) but may not yet have a diagnosis, though they display traits of Autism and associated conditions.
Mapesbury School is part of Kedleston Group. We specialise in providing specialist education and care for children aged 7-19 with a range of special educational needs and disabilities (SEND). These include autistic spectrum condition (ASC), attention deficit hyperactivity disorder (ADHD) and social emotional and mental health needs (SEMH).
We are committed to safeguarding and protecting children and we expect all colleagues to share this commitment. We will do everything possible to ensure that only those who are suitable to work with children are recruited to work for us. This post is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020 and is subject to a range of vetting checks including a criminal records disclosure.

We are a disability confident committed and equal opportunities employer, welcoming applications from all sections of the community.

Assistant Head Teacher

Job Title: Driver Support Worker Starting Salary: £25,185 (£13.05 per hour) progressing to £25,583 (£13.26 per hour) per annum (pro rata for part time) Hours: 25 and 37 hours per week available Location: Hertfordshire Contract Type: Permanent Directorate: Adult Care Services Are you a confident driver with a caring nature and a desire to support others? As a Driver Support Worker, you’ll do more than just drive, you’ll help adults across Hertfordshire access our day services, where they can engage in meaningful activities, connect with others, and enjoy a change of scenery. Your role is key to supporting independence, wellbeing, and community inclusion—making every journey truly worthwhile.<h4>About the Role</h4>As a Driver Support Worker, you will:<ul><li>Hold a valid UK Driving Licence with Category D1 entitlement (typically present on licences issued before 1997 or obtained via an additional driving test).Ensure vehicles are roadworthy by conducting daily and weekly checks.</li><li>Support individuals with and without mobility equipment in and out of vehicles, using tail-lifts and ramps where necessary.</li><li>Assist with personal care tasks, including bathroom support, mobility aids, and dietary needs (training provided).</li><li>Participate in activities with the people we support, both on and off site.</li><li>Perform manual handling tasks, including bending, crouching, and kneeling.</li></ul><h4>About the Teams</h4>We have vacancies in the following locations:Borehamwood - Borehamwood Day Service - 37 hours per week<h4>About you</h4>Essential:<ul><li>A valid UK Driving Licence with Category D1 entitlement (please check before applying).</li><li>Previous experience driving larger vehicles and working as part of a team.</li><li>A person-centred approach to care, with a commitment to Equity, Equality, Diversity, and Inclusion.</li><li>Physically able to meet the demands of the role.</li></ul>If you’re looking for a role where every journey matters and every day brings the chance to brighten someone’s life, we’d love to hear from you. Join our dedicated team and help create meaningful moments for adults across Hertfordshire—one ride at a time.We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Health and Social Care Services, level HSC4 job profile. Please locate this via:Job profiles - Health and social careTo hear more about this opportunity please contact <a href="mailto:ed.davis@hertfordshire.gov.uk" target="_blank">ed.davis@hertfordshire.gov.uk</a> for an informal discussion about the role.Interview Date: This is an ongoing advert, and interviews will be arranged as and when applications are receivedBenefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a&nbsp;Disability Confident employer&nbsp;and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.Driving required You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).&nbsp;Further information about the legal requirement can be found here.





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Driver Support Worker

Job Title: SEND EHC Coordinator Location: Hemel Hempstead or Stevenage with travel across Hertfordshire Starting Salary: £34,434 pa with the opportunity to progress to £37,280 per annumHours: 37 per week Contract: PermanentThings are changing in SEND for Hertfordshire County Council. We are making SEND everyone's business.Do you want to make a positive impact and be part of that change? We’re continuing to invest in our statutory SEND workforce.<h4>About the role</h4>The Education Health &amp; Care Coordinator (EHC Coordinator) role is highly process-driven. The role involves managing and processing EHC plans within a complex legal framework to tight timescales. It involves implementing legal requirements as part of a meticulous review of documents, then creating, reviewing and amending plans. Whilst the role does involve communication and ongoing dialogue with practitioners, parents and carers, this is primarily related to statutory processes. The role involves virtually no direct interaction with children or young people.Being an EHC Coordinator, you’ll be delivering casework that coordinates professionals across education, health and care as well as the family, to deliver EHC assessments, plans and reviews to time and high quality, with a focus on improving outcomes for children and young people.​ This includes:<ul><li>Developing the highest standards of achievement and inclusion for children and young people with SEN through effective casework within the policy and budget framework of the Council, ensuring a focus on preparing for adulthood from the earliest ages.​</li><li>Taking responsibility for the preparation of information for parents, children, young people and schools, which provides the right information at the appropriate time, in a simple to use way, which engages partners in understanding what our responsibility is to children, families and schools. ​</li><li>Managing and processing statutory casework within legal and internal timelines ​</li><li>Working collaboratively with professionals across education, health and care services​</li><li>Ensuring effective case management, integrated working practice and successful outcomes for children.​</li><li>Participating in resource decisions, taking the lead where appropriate, for example decision making processes relating to whether or not assessment or plans are written, or whether specialist provision is agreed, ensuring that resource decisions are in line with local authority policies, procedures and eligibility criteria. This could include chairing or attending panel meetings.​</li><li>Participating, as required, in a range of meetings with other professionals and​parents/carers in relation to individual children with complex needs, including representing Children’s Services at annual review, chairing reviews, attending and chairing multi-agency meetings as appropriate.​​</li><li>Contributing to the development of policy, procedures and provision for children with SEN children’s needs, which includes maintaining an up-to-date knowledge relating to SEN casework, changes to national legislation and departmental policies, and supporting induction/training and support to all team members.​​</li><li>Inputting and maintaining accurate and comprehensive database records as required and participate in the Local Authority’s systems for monitoring and quality assurance for children and young people known to the EHC assessment and review team.</li></ul><h4>About the teams</h4>EHC coordinators will be aligned to one of several functional teams supporting either assessment processes, review processes or resolution and reconciliation processes.We have opportunities for you to specialise in:<ul><li>Early Years SEND: responsible for children age 0-5 (up to and including reception year) with an EHCP </li></ul><h4>About you</h4>Essential:<ul><li>Knowledge of the SEND Code of Practice and the Children and Families Act 2014.</li><li>Educated to A level or equivalent</li><li>Previous experience working with early years to deliver SEND provision or experience with other stakeholders including parents, education, care and health</li><li>Excellent communication skills</li><li>The ability to work to deadlines and under pressure</li><li>High level of literacy to support good case recording and quality EHC plans.</li><li>Hold a current driving licence and have access to a vehicle for work</li></ul>Desirable:<ul><li>Previous experience with casework management&nbsp;</li></ul>This job role is within the&nbsp;Health and Social Care Family, level HSC9&nbsp;job profile. Please locate this via:&nbsp;Job profiles - Health and social careBenefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.<h4>Additional information</h4>Disability Confident We are proud to be a&nbsp;Disability Confident employer&nbsp;and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.Driving required You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).&nbsp;Further information about the legal requirement can be found here.





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SEND EHC Coordinator

Job Title: Senior Communications Manager Starting Salary: 53,806 progressing to £59,496 per annum (pro rata for part time) Hours: minimum 18.5 per week; 3 days a week Wednesday - Friday Location: Stevenage with hybrid working opportunities; minimum 1 day in the office Contract Type: Permanent Directorate: Resources<h4>About the team</h4>Our award-winning communications team is a strategic partner to the Chief Executive, Executive Directors, and the political administration to deliver a service that directly supports the delivery of our new Corporate Plan.You will be working in collaborative and evolving environment, advising the organisation’s most senior leaders. You will lead on communicating topics that make a real difference to our colleagues, residents and the communities we serve during a period of significant change for local government which will be both challenging and rewarding.<h4>About the role</h4>You will jointly lead a team focussed on delivering internal communications, change communications and high impact corporate campaigns to support Hertfordshire’s vision to create a ‘sustainable, inclusive and thriving Hertfordshire’.Key areas of focus include:<ul><li>Leading on internal communications and engagement for approx. 8,000 colleagues across all council departments.</li><li>Providing expert advice to the Chief Executive and senior directors across a broad range of subjects, including change comms and colleague engagement.</li><li>Promoting and encouraging the early integration of strategic communication in wider corporate and service strategies and plans.</li><li>Delivering high quality, complex integrated campaigns across varied channels.</li><li>Leading the delivery of a transformation communications strategy for significant change programmes.</li><li>Evaluating the effectiveness of communication against objectives. Review lessons learnt and compare with industry best practice to identify areas for improvement for future communication strategies.</li><li>Accountable for setting the direction and ensuring consistency of the Hertfordshire County Council brand.</li><li>Managing, supporting and developing a team (7FTE) specialising in internal.</li><li>Communications and employee engagement, corporate campaigns and brand design;</li><li>Taking a leadership role in a wider team of expert communicators as a member of the Communications Senior Management Team.</li></ul><h4>About you</h4>Essential<ul><li>Proven track record of planning, delivering and evaluating integrated corporate campaigns (external and internal audiences).</li><li>Experience of managing internal communications and employee engagement initiatives.</li><li>Experience of developing excellent internal and external stakeholder relationships across. complex organisations, preferably within local government.</li><li>Able to champion the communications service offer and negotiate with and influence senior leaders.</li><li>Excellent understanding of transformation/change communications theories and principles. and experience of applying them to plan effective campaigns.</li><li>Fantastic writing and editing skills.</li><li>Energetic, driven and enjoys working as part of a team.</li><li>Experience of managing and developing high performing teams.</li><li>Excellent working knowledge of research and evaluation techniques, and innovative practices in communications.</li></ul>Desirable<ul><li>Experience of managing people and teams through organisational change.</li><li>Understanding and experience of marketing and branding best practice with experience of developing and managing corporate brands.</li><li>Experience of commissioning and managing suppliers such as designers and content producers.</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Corporate Services, level CORP13 job profile. Please locate this via:Job profiles - Corporate servicesTo hear more about this opportunity please contact <a href="mailto:Nick.Henegan@hertfordshire.gov.uk" target="_blank">Nick.Henegan@hertfordshire.gov.uk</a> for an informal discussion about the role.Interview Date: week commencing 1st December 2025Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





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Senior Communications Manager

<h4> Job Description </h4>Overview The London Borough of Harrow is looking for a proactive and skilled individual to join its Adult Social Care team as a Brokerage Officer. This vital role supports the delivery of safe, secure, and high-quality placements for vulnerable adults and children, ensuring that each placement aligns with the outcomes identified in individual support plans.Working closely with Care Managers, service users, families, and providers, the successful candidate will be responsible for sourcing and negotiating appropriate residential, nursing, supported living, and community-based services. This includes day care, transport, domiciliary care, and reablement services. A key aspect of the role involves developing strong working relationships with existing and new providers, gaining insight into their capabilities and specialisms to ensure the best possible match for service users.The postholder will play a central role in price negotiations, managing service quality, and resolving any service failures or complaints. They will also contribute to the commissioning of new services for individuals with complex needs, helping to maximise value for money while maintaining high standards of care. This is a dynamic and rewarding opportunity for someone with a strong understanding of Adult Social Care, excellent negotiation and communication skills, and the ability to work under pressure. Experience using Mosaic and knowledge of contractual frameworks are highly desirable.The role requires a commitment to equality, health and safety, and continuous improvement. It may involve occasional travel and flexibility in working hours. If you are passionate about making a difference and thrive in a collaborative, fast-paced environment, we encourage you to apply and help us put residents first. About You The successful candidate will have:<ul><li>A detailed understanding of Adult Social Care services, including residential, nursing, domiciliary, and reablement care.</li><li>Experience in securing high-quality support packages for vulnerable adults and children with complex needs.</li><li>Strong negotiation skills, with the ability to agree placements and rates with providers in line with departmental budgets.</li><li>Excellent communication and engagement skills to liaise effectively with Care Managers, service users, families, and providers.</li><li>The ability to identify quality service provision and match provider specialisms to individual needs.</li><li>Experience using Mosaic or similar systems to manage placements and generate purchase orders.</li><li>A sound knowledge of service specifications, spot contracts, and contractual requirements.</li><li>Confidence in managing service failures and complaints, and working collaboratively to resolve quality issues.</li><li>The ability to work under pressure, prioritise tasks, and meet tight deadlines in a fast-paced environment.</li></ul> Related Documents For more information, please refer to the <a href="https://harrowcouncil.icims.com/icims2/servlet/icims2?module=AppInert&amp;action=download&amp;id=3589&amp;hashed=-516190598" target="_blank">Role Profile/ Selection Criteria</a><h4>About us</h4> Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit with a range of cultures, religions and opinions that come together to produce high achieving schools and a close and friendly community. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow &amp; Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.<h4>Other information</h4> Support for candidates visit:<a href="https://www.harrow.gov.uk/jobs/support-candidates?documentId=12517&amp;categoryId=210277" target="_blank">Harrow.gov.uk</a> Our behavioural indicators roles <a href="https://www.harrow.gov.uk/downloads/file/23864/behavioural-indicators-below-g11" target="_blank">below G11</a> and <a href="https://www.harrow.gov.uk/downloads/file/23865/behavioural-indicators-above-g11" target="_blank">above G11</a> Here at Harrow Council, the vision is one of 'Working together to make a difference for Harrow' <a href="https://www.harrow.gov.uk/jobs/jobs-harrow-council" target="_blank"> Please click here to view Harrow Council's benefits</a><h4>Important Note</h4> To deliver our commitment to equality of opportunity in service provision, all staff are expected to promote equality in the workplace and in the services the Council delivers. All sections of the population will have equal access to jobs at the London Borough of Harrow. No applicant or employee will receive less favourable treatment because of age, disability, gender, reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, or maternity unless a Genuine Occupational Qualification applies. As such, we value diversity and welcome applications from all backgrounds. For further information, please read our <a href="https://www.harrow.gov.uk/council/Equality-diversity#:~:text=We%20have%20many%20people%20of,cohesion%2C%20fairness%2C%20and%20justice" target="_blank">equality statement</a>. As a disability-confident employer, we are committed to making our recruitment practices barrier-free and accessible to everyone. This includes reasonably adjusting the recruitment process for those with disabilities or long-term health conditions. For further information, please contact us at <a href="mailto:resourcing@harrow.gov.uk" target="_blank">resourcing@harrow.gov.uk</a> London Borough of Harrow is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Harrow operates stringent, safer recruitment procedures. Due to the high number of applications received for some posts, we may close vacancies before the stated closing date if sufficient applications are received. Therefore, please apply as soon as possible. Harrow redeployees will be given priority consideration. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting <a href="www.cifas.org.uk/fpn">www.cifas.org.uk/fpn</a> 





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Brokerage Officer

Job Title: Leaving Care Personal Adviser Starting Salary: £34,434 progressing to £37,280 per annum (pro rata for part time) Hours: 37.0 Location: Stevenage Contract Type: Fixed Term Directorate: Childrens ServicesPlease note we have x2 vacancies:<ul><li>Full time - Permanent Role - Hemel Hempstead</li><li>Full time - 2 year Fixed Term Role - Stevenage</li></ul>Please state in your application which role you are applying for.<h4>About the team</h4>We have 2 exciting opportunities within the Care Leavers Team as Leaving Care Personal Advisors, to support young people transitioning from being Children Looked After to Care Leavers.Leaving Care Personal Advisors provide fundamental support, advice and guidance in a range of areas to ensure young people access a smooth transition into adulthood and to have the skills and knowledge to thrive throughout their future.<h4>About the role</h4>As a Leaving Care Personal Advisor, you will work with young adults who are Care Leavers alongside a range of statutory and community services to ensure the best outcomes for those we work with. This includes;<ul><li>Working in line with statutory responsibilities set out in the Children (Leaving Care) Act 2000 and the guidance supporting the Children and Social Work Act 2017.</li><li>Holding responsibility for a case load of Care Leavers from the age of 18 to 25.</li><li>Assessing young people’s needs and acting as lead professional, developing clear pathway plans and risk assessments, involving other agencies where appropriate.</li><li>Engaging in effective multi agency working, developing collaborative relationships with agencies, and coordinating support i.e. mental health, substance use, homelessness.</li><li>Engaging with and providing support for young people, including those with significant additional needs to identify and address barriers to personal development, learning and work, particularly during periods of transition.</li><li>Providing direct support to young people preparing to leave care, in order to ensure a smooth and positive transition to independent living.</li><li>Working with young people and their significant others, including family members/carers and others, to enable them to contribute to maximising the young person’s potential.</li><li>Working to agreed targets, monitoring the progress of young people on caseload through regular review, recording data on relevant management information systems to appropriate timescales and standards, producing reports and correspondence as required.</li><li>Keeping up to date with relevant updates in legislation, guidance, policy and procedures in relation to Care Leavers and issues which impact on them i.e. housing, cost of living.</li></ul>The duties and responsibilities listed above describe the post as it is at present. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.<h4>About you</h4>Essential:<ul><li>Knowledge of child development, adolescence, social, emotional and mental health needs</li><li>Knowledge/experience of working with care leavers, young people and/or families</li><li>Knowledge of current legislation and guidance relating to safeguarding children and adults</li><li>Experience of multi-agency working with various statutory agencies.</li><li>Ability to build trust, engage and safeguard young people and families; including those that may be parents.</li><li>Ability to use structured assessment tools and plan interventions</li><li>Ability to communicate effectively (in both written and verbal forms) with young people, their families, and other professionals</li><li>Effective skills in organisation, time management and in managing a complex workload</li><li>Competent in using ICT packages relevant to the role to store and present information</li><li>Commitment to own continuous professional development and best practice</li><li>Hold a full driving licence and access to your own vehicle.</li></ul>Desirable:<ul><li>Knowledge of working with Care Leavers within a formal working environment.</li><li>Understanding of transition to adulthood and of Child Looked After processes.</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Health and Social Care Services, level HSC9 job profile. Please locate this via:Job profiles - Health and social careTo hear more about this opportunity please contact: - Nazneen Arif (<a href="mailto:nazneen.arif@hertfordshire.gov.uk" target="_blank">nazneen.arif@hertfordshire.gov.uk</a>) for the 2 year Fixed Term Role - Stevenage- Joanne Black (<a href="mailto:joanne.black@hertfordshire.gov.uk" target="_blank">joanne.black@hertfordshire.gov.uk</a>) for the full-time permanent Role in Hemel HempsteadInterview Date: 25th and 26th November Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. Secondment This position is open to secondments. If you work for HCC or any other Local Authority and would like to be considered as a Secondment contract, please ensure you complete the&nbsp;Secondment Form&nbsp;as part of your application. If you do not, your application will be considered as a Fixed Term Contract only.<h4>Additional information</h4>Disability Confident We are proud to be a&nbsp;Disability Confident employer&nbsp;and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.Driving required You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).&nbsp;Further information about the legal requirement can be found here.





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Leaving Care Personal Adviser

Job Title: Business Support Team Leader - Inclusion, Skills &amp; Education Starting Salary: £42,839 opportunity to progress to £47,181 per annum per annum (pro rata for part time) Hours: 37.0 Location: Stevenage Contract Type:&nbsp;Permanent Directorate: Resources<h4>About the team</h4>Our Business Support Service is looking for a Business Support Team Leader who will be responsible for overseeing and coordinating the work for of a specific service area or directorate.Our Business Support Service is a centralised unit which has been formed to deliver a co-ordinated, consistent, and high-quality service supporting service delivery across the organisation. Business Support is critical to ensuring our departments can support services to our residents, and if you have great administrative skills and a strong customer focus, you could be part of it.You’ll be working as part of the central Business Support Service with more than 400 colleagues, and you’ll be supporting our departments to ensure they are able to deliver critical services to the residents of Hertfordshire.<h4>About the role</h4>The Team Leader will:<ul><li>Be responsible for overseeing delivery of business support functions to services within the (CS) Spoke which includes line managing 7 Business Support supervisors responsible for 50+ business support staff.</li><li>Set longer term work priorities within the CS Inclusions, Skills &amp; Education area</li><li>Work closley with the Business Support CS Spoke Manager to plan and align support to all services maintaining management responsbilities in terms of setting standards and ways of working to drive consistency of approach and offer</li><li>Challenge existing practices, champion change and act as a role model for managers and staff.</li><li>Project planning to deliver results across a range of project and areas.</li><li>Be responsible for the management of diverse workloads, with multiple deadlines and customers.</li><li>Manage use of complex systems and processes and coach others to use them for best results.</li></ul><h4>About you</h4>Essential:<ul><li>Typically, you will be degree qualified (or vocational equivalent) plus you will have several years’ experience in a similar role or significant vocational experience, demonstrating development through involvement in a series of progressively more demanding relevant roles.</li><li>Previous line management experience</li><li>Extensive experience of working in a previous administrative or support role, with strong knowledge of business support activities</li><li>Previous ability to ensure deadlines are met with high accuracy in written correspondence</li><li>Excellent organisational and multitasking skills</li><li>Strong communication and interpersonal abilities with a range of audiences</li><li>Proficiency in Microsoft Office Suite and other relevant software</li><li>Experience in working as part of a team in a fast-paced environment.</li><li>Ability to plan the work priorities of teams over a longer term, as well as short term</li><li>Enthusiasm and pride in your work are qualities we welcome.&nbsp;</li><li>Experience in notes and minute takin</li><li>Previous experience in research and recommendation reports</li></ul>Desirable:<ul><li>Experience in delivering training</li><li>Experience in dealing with complaints</li><li>Experience and understanding of HR policies and procedures.</li><li>Project planning &amp; delivery</li><li>Change Management experience</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Business Support Services, level BUS11 job profile. Please locate this via:Job profiles: Business support servicesTo hear more about this opportunity please contactJodi OSullivan: <a href="mailto:jodi.osullivan@hertfordshire.gov.uk" target="_blank">jodi.osullivan@hertfordshire.gov.uk</a>for an informal discussion about the role.Interview Date: 24 November 2025Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





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Business Support Team Leader - Inclusion, Skills & Education

Job Title: Senior Service Finder Starting Salary: £38,220 progressing to £41,771 per annum (pro rata for part time) Hours: 37 Location: Hemel Hempstead Contract Type:&nbsp;Permanent Directorate: Adult Care Services<h4>About the team</h4>At the Brokerage Solution Team, we work closely with over 40 teams across Hertfordshire’s Health and Social Care services—including Adult Disability and Older People’s Services, 0-25 Together, Gateway, Specialist Mental Health for Older People, and Hospital Teams. We also partner with Adult Mental Health, Sensory Services, and Children’s Services to ensure the best outcomes for the people we support.As a Senior Service Finder, you’ll play a key role in supporting the BST Management Team with the day-to-day running of our brokerage service. Your work will directly contribute to sourcing high-quality care and support services for individuals across the county.If you're ready to bring your skills, passion, and experience to a team that values impact and innovation, we’d love to hear from you.<h4>About the role</h4>About the role<ul><li>Support the BST team in supervising, motivating, and managing staff performance and wellbeing.</li><li>Oversee daily duty tasks, including triage and work allocation, ensuring effective use of brokerage resources.</li><li>Ensure individuals with Care Act eligible needs receive quality support by liaising with providers and negotiating care costs.</li><li>Monitor team performance, address issues promptly, and ensure adherence to service procedures.</li><li>Manage staff supervision, maintain accurate records, and handle client-related correspondence.</li><li>Support training and development of Flexi and Assistant Service Finders through the PMD process.</li><li>Manage a caseload of complex cases, including financial and commissioning matters.</li><li>Respond to complaints, manage conflict, and escalate issues appropriately.</li><li>Lead projects to improve service areas or brokerage processes.</li><li>Represent brokerage in multi-agency meetings to resolve urgent support needs.</li><li>Analyse internal data to support project work and resolve financial or commissioning queries.</li></ul>Benefits include<ul><li>Opportunities for professional development and career advancement.</li><li>A supportive and inclusive work environment.</li><li>The chance to make a meaningful impact in the lives of individuals in need of care.</li><li>Supportive and friendly management team and peers.</li></ul><h4>About you</h4>Essential:<ul><li>Experience in a social care setting, ideally with supervisory responsibilities.</li><li>Strong leadership, communication, and project coordination skills.</li><li>Confident working with diverse teams, professionals, commissioners, and providers and able to challenge constructively.</li><li>Excellent organisational, IT, and time management skills.</li><li>Proficient in Microsoft Office</li><li>Calm under pressure, with strong problem-solving skills and the ability to manage urgent, complex situations collaboratively.</li></ul>Desirable<ul><li>This role involves working across key HCC sites for meetings and training. Access to a vehicle is desirable, and the ability to travel is essential.</li><li>A Level 4 qualification (NVQ/QCF) in social care, management, commissioning, or a related field is desirable.</li><li>Familiarity with Liquidlogic systems (ACSIS).</li><li>Knowledge of Learning Disabilities and Autism Spectrum Disorder.</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Health and Social Care Services, level HSC10 job profile. Please locate this via:Job profiles - Health and social careTo hear more about this opportunity please contact <a href="mailto:jacqui.madagan@hertfordshire.gov.uk" target="_blank">jacqui.madagan@hertfordshire.gov.uk</a>&nbsp;for an informal discussion about the role.Interview Date: 27 November 2025Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





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Senior Service Finder

<h4> Job Description </h4>Overview London Borough of Harrow's Adults Social Care Division is looking for a Qualified Social Worker to join their Safeguarding Adults Team. The post holder is required to provide a professional social work service in the following areas: enquiries (assessments/reviews) into allegations of abuse of a vulnerable adult and attendance at Planning Meetings and Case Conferences and creation/review of protection plans. Some assessments/reviews (enquiries) will be in user’s own homes and some will be in residential care/nursing homes/hospitals therefore the successful candidate will be required to travel for business purposes around the geographical area of Harrow.In addition to the above, you will be expected to work with all agencies in a multi-disciplinary way, in order to ensure the best co-ordination and efficient protection of service users. Furthermore, this role will require you to cover duty as and when required by the service. The role will be a job share for 18 hours a week, with the working pattern as below - Week 1 - Wednesday, Thursday, Friday Week 2 - Thursday, Friday About You The successful candidate will have:<ul><li>Appropriate professional qualification i.e. CQSW, CSS, Dip. SW or equivalent.</li><li>Social Work England registration.</li><li>Safeguarding Adults experience.</li><li>A working knowledge of relevant legislation e.g. Care Act 2014, Mental Capacity Act 2005 etc.</li><li>Experience of risk assessment and risk management in any social care setting.</li><li>Experience of carrying out mental capacity assessments.</li><li>Experience of working in a duty team (any social care setting).</li></ul> Related Documents For more information, please refer to the <a href="https://harrowcouncil.icims.com/icims2/servlet/icims2?module=AppInert&amp;action=download&amp;id=14120&amp;hashed=-615429523" target="_blank">Role Profile/Selection Criteria</a><h4>About us</h4> Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit with a range of cultures, religions and opinions that come together to produce high achieving schools and a close and friendly community. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow &amp; Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.<h4>Other information</h4> Support for candidates visit:<a href="https://www.harrow.gov.uk/jobs/support-candidates?documentId=12517&amp;categoryId=210277" target="_blank">Harrow.gov.uk</a> Our behavioural indicators roles <a href="https://www.harrow.gov.uk/downloads/file/23864/behavioural-indicators-below-g11" target="_blank">below G11</a> and <a href="https://www.harrow.gov.uk/downloads/file/23865/behavioural-indicators-above-g11" target="_blank">above G11</a> Here at Harrow Council, the vision is one of 'Working together to make a difference for Harrow' <a href="https://www.harrow.gov.uk/jobs/jobs-harrow-council" target="_blank"> Please click here to view Harrow Council's benefits</a><h4>Important Note</h4> To deliver our commitment to equality of opportunity in service provision, all staff are expected to promote equality in the workplace and in the services the Council delivers. All sections of the population will have equal access to jobs at the London Borough of Harrow. No applicant or employee will receive less favourable treatment because of age, disability, gender, reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, or maternity unless a Genuine Occupational Qualification applies. As such, we value diversity and welcome applications from all backgrounds. For further information, please read our <a href="https://www.harrow.gov.uk/council/Equality-diversity#:~:text=We%20have%20many%20people%20of,cohesion%2C%20fairness%2C%20and%20justice" target="_blank">equality statement</a>. As a disability-confident employer, we are committed to making our recruitment practices barrier-free and accessible to everyone. This includes reasonably adjusting the recruitment process for those with disabilities or long-term health conditions. For further information, please contact us at <a href="mailto:resourcing@harrow.gov.uk" target="_blank">resourcing@harrow.gov.uk</a> London Borough of Harrow is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Harrow operates stringent, safer recruitment procedures. Due to the high number of applications received for some posts, we may close vacancies before the stated closing date if sufficient applications are received. Therefore, please apply as soon as possible. Harrow redeployees will be given priority consideration. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting <a href="www.cifas.org.uk/fpn">www.cifas.org.uk/fpn</a> 





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Social Worker – Safeguarding Adults Team (qualified)

Job Title: Assistant Ecology Adviser Starting Salary: £31,536 progressing to £34,433 per annum (pro rata for part time) Hours: 37 Location: Countywide Contract Type:&nbsp;Permanent Directorate: Growth &amp; Environment<h4>About the team</h4>Are you passionate about protecting and enhancing the natural environment? Do you want to make a real difference to biodiversity and ecology in one of the UK’s most diverse counties? If so, we’d love to hear from you.We’re looking for an enthusiastic Assistant Ecology Adviser to join our growing expert team of ecologists. You’ll be part of the LEADS team (Landscape, Ecology, Archaeology, Development &amp; Sustainability), working collaboratively across environmental disciplines to ensure ecology is at the heart of planning decisions and growth across Hertfordshire.This is an exciting time to join us, as we implement Biodiversity Net Gain and the Local Nature Recovery Strategy—transformative initiatives that are elevating the role of ecology in planning, placemaking and set against the backdrop of climate change. You’ll help shape the future of our county’s natural spaces, contributing to a legacy of sustainability, ecological resilience and climate mitigation. At the same time, as an Assistant Ecologist, you will be starting the first steps for a rewarding career in ecology, further enhancing your academic knowledge and applying it in a real life situations. You will be provided with training and guidance from our seniors as well as external opportunities on a range of topics such planning principles to botanical ID practice to site visits to Bats and Artificial Lighting courses and species identification.<h4>About the role</h4><ul><li>Supporting the interpretation and assessment of ecological reports, with guidance from senior colleagues.</li><li>Ensuring planning decisions are informed by up-to-date biodiversity legislation, policy and guidance.</li><li>Conducting site visits and ecological fieldwork to assess habitats and inform biodiversity net gain calculations.</li><li>Liaising with planners, developers, landowners and conservation partners to provide ecological advice.</li><li>Preparing reports and contributing to service-level agreements and policy development.</li><li>Responding to public and stakeholder enquiries, helping to raise awareness and understanding of ecological issues.</li><li>Championing sustainability and ecological best practice across the Council’s work.</li></ul> <h4>About you</h4>We’re seeking someone with a strong foundation in ecology or natural sciences, and a genuine passion for the natural world. Whether you’re a recent graduate or have relevant experience, we’re interested in your enthusiasm and commitment to ecological conservation.Essential:<ul><li>A degree (or equivalent) in a natural science or relevant discipline, or equivalent work experience.</li><li>Sound understanding of ecological principles and biodiversity.</li><li>Ability to analyse ecological data and reports, and communicate findings clearly.</li><li>Strong organisational skills and attention to detail.</li><li>Willingness to learn and collaborate with experienced team members.</li></ul>Desirable:<ul><li>Vocational ecological qualifications or working towards protected species licences.</li><li>Experience with biological recording and voluntary ecological networks.</li><li>Familiarity with GIS and ecological databases.</li><li>Understanding of key environmental stakeholders (e.g. Natural England, Environment Agency).</li><li>Understanding and knowledge of the Biodiversity Net Gain</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Technical Services, level TEC8 job profile. Please locate this via:Job profiles: Technical servicesTo hear more about this opportunity please contact <a href="mailto:simon.richards1@hertfordshire.gov.uk" target="_blank">simon.richards1@hertfordshire.gov.uk</a> for an informal discussion about the role.Interview Date: TBCBenefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





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Assistant Ecology Adviser

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Assistant Support Worker - The TreesWe currently have an opportunity for a full time (37.5 hours per week) Assistant Support Worker at our scheme, The Trees, in Drayton Parslow, Milton Keynes.The Trees is a dedicated service that supports four adults with autism and learning difficulties. Our mission is to empower our residents to live their best lives by assisting them with every aspect of daily living. This includes providing personal care, organising and supporting outings, managing finances, attending appointments, administering medication, and ensuring a healthy and safe environment.Due to the location of this scheme, it is essential for all staff members to own a Full Driving Licence and have access to a car.As an Assistant Support Worker you will:<ul>
<li>Provide appropriate support to individuals who are living in their own homes or in a supported housing setting to enable them to support their aspirations and maximise their independence.</li>
<li>Provide personal care with sensitivity and respect</li>
<li>Promote life skills such as shopping, managing budgets and supporting with domestic tasks such as cooking and cleaning.</li>
<li>Build supportive relationships with people who will benefit from you "being the difference".</li>
<li>Follow agreed support plans and risk assessments to ensure that we are providing a service that meets each individual’s needs.</li>
</ul>It is essential that you hold a full UK driving licence and have access to a car.No Experience? No Problem - We will Support You Every Step of the WayYou do not need previous experience in the care sector to thrive with us. We offer a structured induction, comprehensive training, and ongoing on-the-job support to help you succeed and grow in your role. You will also have the chance to gain an accredited vocational qualification, opening doors to further opportunities within Hightown’s wider care and support network.We are looking for compassionate, proactive individuals who genuinely care about others and bring a common-sense, can-do attitude to everything they do. If you're driven by the desire to make a real difference in people’s lives, we want to hear from you. You’ll need to be able to understand and respond to the needs and wishes of vulnerable adults, using a variety of communication methods tailored to everyoneHightown Benefits:<ul>
<li>Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service</li>
<li>£24,570 pa for a 37.5 hour a week contract</li>
<li>Workplace pension scheme and life assurance of three times your annual salary</li>
<li>Mileage paid for car usage</li>
<li>Fully paid DBS</li>
<li>Annual bonus based on satisfactory performance</li>
<li>Monthly attendance bonus and annual salary and cost of living review</li>
<li>Ongoing professional development and training to help you deliver outstanding support</li>
<li>Employee assistance helpline</li>
</ul>Appointment to this position will be subject to satisfactory right to work, enhanced DBS, reference and medical checks.We are an Equal Opportunities &amp; Disability Confident Employer.

Hightown Housing Association

Assistant Support Worker

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Assistant Support Worker - Oxleys Road, StevenageFull-Time | 37.5 hours per week | Supported Living ServiceAre you passionate about making a real difference in people’s lives? Do you have a caring nature and a desire to support others in achieving independence? If so, we would love to hear from you!At Oxleys Road, we provide a warm, supportive environment for adults living with mental health challenges. Our mission is to empower individuals to live independently and confidently within their community. We also believe in the importance of fun and fulfilment, offering a range of activities to keep life engaging and enjoyable.As an Assistant Support Worker, you will play a key part in helping individuals build essential life skills. Your day-to-day responsibilities will include:<ul>
<li>Supporting with daily living tasks such as:</li>
<ul>
<li>Basic cooking and meal preparation</li>
<li>Laundry and household chores</li>
<li>Budgeting and shopping</li>
<li>Travel training and community access</li>
</ul>
<li>Encouraging independence and confidence</li>
<li>Working both independently and as part of a supportive team</li>
<li>Follow agreed support plans and risk assessments to ensure that we are providing a service that meets each individual’s needs.</li>
</ul>Additionally, you will also be able to:<ul>
<li>Work shifts as part of a rota system which will include weekend and bank holiday working</li>
<li>Perform at least one sleep in per week as part of your shift (allowance of £52.78 paid)</li>
<li>Work as part of a team to deliver an excellent service to the people we support</li>
<li>Be flexible in your approach to work and demonstrate resilience in a challenging, but rewarding environment</li>
<li>Have a commitment to equality and diversity and take a positive approach to supporting people with mental disabilities</li>
<li>It is essential that you hold a full UK driving licence, have access to a vehicle for work purposes and are happy to do sleep-ins. (an allowance for £52.78 per sleep in is paid).</li>
</ul>The BenefitsIn return for your hard work and commitment to our service users, we offer a considerable benefits package. This includes:<ul>
<li>Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service</li>
<li>£24,570 pa for a 37.5 hour per week contract</li>
<li>Mileage paid for car usage</li>
<li>Fully paid DBS</li>
<li>Annual bonus based on satisfactory performance</li>
<li>Monthly attendance bonus on top of your basic salary</li>
<li>Commitment to health and wellbeing with the Five Ways to Wellbeing</li>
<li>Ongoing professional development and support to deliver outstanding support</li>
<li>Workplace pension scheme and life assurance of three times your annual salary</li>
<li>Employee assistance helpline</li>
</ul>Appointment to this position will be subject to satisfactory right to work, enhanced DBS, reference and medical checks.We are an Equal Opportunities &amp; Disability Confident Employer.

Job Title: Ecology Adviser Starting Salary: £34,433 progressing to £37,280 per annum (pro rata for part time) Hours: 37 Location: Countywide Contract Type:&nbsp;Permanent Directorate: Growth &amp; Environment<h4>About the team</h4>Are you passionate about protecting and enhancing the natural environment? Would you like to play a key role in shaping the future of biodiversity and placemaking across Hertfordshire?We’re seeking an experienced Ecologist to join our friendly and knowledgeable LEADS team (Landscape, Ecology, Archaeology, Development &amp; Sustainability). This is a fantastic opportunity to influence planning and development decisions, ensuring ecological considerations are embedded at every stage.<h4>About the role</h4>As an Ecologist, you will provide expert advice to Hertfordshire’s planning authorities and developers, helping to ensure that biodiversity, habitat protection, and ecological enhancement are central to planning decisions. Your responsibilities will include:<ul><li>Reviewing planning applications and local plans to assess ecological impacts.</li><li>Supporting the implementation of deliver Biodiversity Net Gain and helping to deliver the Local Nature Recovery Strategy.</li><li>Advising on site surveys, mitigation strategies, and opportunities for ecological enhancement.</li><li>Collaborating with planners, developers, and designers to promote nature-positive outcomes.</li><li>Representing the natural environment in policy-making, master planning, and placemaking discussions.</li><li>Engaging with local and national networks, including ALGE and CIEEM.</li></ul>This is an exciting time to join us, as new legislation and strategies are raising the profile of ecology in national and planning government. You’ll have the opportunity to influence real change and contribute to a greener, more sustainable Hertfordshire.<h4>About you</h4>Essential Requirements:<ul><li>Experienced – with at least 18 months in a professional ecological advisory role.</li></ul><ul><li>Degree-level qualification or equivalent experience in ecology or a related field.</li></ul><ul><li>A strong understanding of UK environmental legislation, planning policy, and protected species.</li></ul><ul><li>Strong understanding of Biodiversity Net Gain, Local Nature Recovery Strategies, and protected species legislation.</li><li>Experience and familiarity in habitats assessments, surveying and reports.</li></ul><ul><li>Passionate about promoting the value of the natural environment in planning and development.</li></ul><ul><li>Excellent written and verbal communication skills and speak confidently to a range of audiences.</li><li>Comfortable working across teams and organisations to deliver shared goals.</li><li>Ability to negotiate and take a pragmatic approach to ecological outcomes.</li></ul><ul><li>Manage multiple priorities and meet deadlines.</li></ul><ul><li>Full UK driving licence.</li></ul>Desirable:<ul><li>Postgraduate qualification in ecology, biology, or environmental planning.</li><li>Experience with GIS and ecological data analysis.</li><li>Familiarity with biological recording networks and stakeholder organisations (e.g. Natural England, Environment Agency).</li><li>Understanding of how nature and culture intersect in placemaking and policy.</li><li>Have a working knowledge of the planning system.</li><li>Evidence of any relevant conservation and/or habitat management experience.</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Technical Services, level TEC9 job profile. Please locate this via:Job profiles: Technical servicesTo hear more about this opportunity please contact <a href="mailto:daniel.phillips@hertfordshire.gov.uk" target="_blank">daniel.phillips@hertfordshire.gov.uk</a> or <a href="mailto:Simon.Richards1@hertfordshire.gov.uk" target="_blank">Simon.Richards1@hertfordshire.gov.uk</a> for an informal discussion about the role.Interview Date: TBCBenefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Driving required You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





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106 Jobs in Stoke Mandeville, Aylesbury, UK