Team Leader - Specialist Debt Advice
- Reference: .
- Published on: Mon 11/09/2017 11:54 AM
- Closing on: Sun 24/09/2017 23:55 PM
- Working Pattern: Full Time, Permanent
- Hours: 37.5 hours per week.
- Salary: £28,756-£29,861 pa plus excellent benefits
- DBS Check: No
- Location: Sheffield
Closing date: 24 September 2017 (at 11.30pm)
We’re looking for a results-driven individual with experience of day-to-day staff and service management gained in a specialist debt advice environment to join us as Team Leader in a brand new service.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
Funded by the Money Advice Service, Shelter is busy developing a 2nd tier Specialist Debt Advice Service to provide advice and support to external agencies across England and Wales, as well as our internal services. The start date is October 2017, when advice will be accessible from a range of platforms, including telephone, webchat and an on-line portal. The service will also deliver regular debt information items and articles, both online and through e-bulletins and debt advice publications, analyse key data relating to debt and the provision of debt advice and provide regular reports on debt issues, trends and themes. Here's your chance to play a key role.
About the Role
As a Team Leader in our Specialist Debt Advice service, you’ll be responsible for supporting and managing a team of Advisers to make sure all relevant standards and targets are met. We’ll also count on you to make sure we deliver a professional, impartial, and pragmatic specialist debt advice service to local authorities, Citizens Advice, other advice agencies, housing associations and frontline Shelter services. Identifying best practice and developing and implementing improvement in order to meet customers’ needs will be important too. And, when it comes to promoting effective working relationships with external agencies, as well as internally across Shelter’s divisions, and helping to develop and implement relevant referrals into the service, again it’s you we’ll be relying on.
First and foremost, we’re looking for a proven background in specialist level debt advice, including casework support and supervision and a proactive a collaborative approach. However, you’ll also need experience of preparing, planning and producing written and online advice content. Someone who has a proven ability to apply creative and lateral thinking to organisational issues, you're willing to challenge the status quo and introduce new ideas, methods and processes where appropriate too. Last but not least, you’re proficient in the use of Microsoft office applications and case management and reporting systems
Benefits include 30 days’ annual leave, the possibility of flexible working, enhanced family friendly policies and significant opportunities for learning and development.
For further information about the role and the benefits of working for Shelter please visit our website.
Shelter is committed to safeguarding and promoting the welfare of clients, in particular children, young people and vulnerable adults, and expects all staff, workers and volunteers to share this commitment.
At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.