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Are you passionate about delivering excellent customer service, making balanced decisions, and helping to keep communities clean and safe? We're looking for a proactive and highly organised Enforcement Support and Appeals Officer to join our Inspection and Enforcement team, supporting services across Richmond and Wandsworth.

In this varied and rewarding role, you'll take ownership of investigating and determining appeals, complaints, and enquiries relating to Fixed Penalty Notices (FPNs), Penalty Charge Notices (PCNs), and waste enforcement activities. You'll work closely with residents, Councillors, MPs, businesses, and internal stakeholders, ensuring all cases are handled fairly, professionally, and in line with legislation and council policies. From analysing data and producing management reports to supporting environmental initiatives such as Mega Skip Days, you'll play a key role in delivering high-quality enforcement services that make a visible difference to local communities.

Objective of the Role

This is an opportunity to be at the heart of a service that protects the local environment and promotes community pride. As the Enforcement Support and Appeals Officer, you'll ensure appeals, complaints, and enforcement enquiries are resolved efficiently, consistently, and with sound judgement. Using your strong analytical skills and attention to detail, you'll review complex cases, provide meaningful insights from management information, and support continuous service improvement. Your work will directly contribute to improving environmental standards, enhancing customer satisfaction, and ensuring enforcement activity is transparent, effective, and trusted by the public.

Essential Qualifications, Skills and Experience

Knowledge- Extensive knowledge of environmental enforcement legislation, including the Environmental Protection Act 1990

Managing Complex workloads- Proven ability to manage a demanding workload and meet competing priorities.

Strong Communication skills- Excellent written and verbal communication skills, with experience responding to Members, residents, and stakeholders.

Record Keeping and Systems Management- Experience maintaining accurate records, databases, and case management systems

Data Analysis and Reporting- Strong analytical skills with the ability to collate data and produce reports to support decision-making.

Independent working- Ability to work independently, use sound judgement, and remain calm and professional in challenging situations.

Indicative Recruitment Timeline

Closing Date: 9th August 2026

Shortlisting Date: W/C 17TH August 2026

Interview Date: W/C 1ST September 2026

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.

We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know.

We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan

Salary range

£38,976 - £47,229 per year