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<p><strong>We offer: <br></strong>14% Shift allowance, salary-linked pension scheme and generous holiday entitlement.</p><p><strong>About us: </strong>A Border Control facility has been set up in Ashford on the Sevington site, near junction 10A of the M20. This site provides the customs and transit checks required for hauliers imported food checks to ensure that goods comply with the statutory duties to safeguard public health.</p><p>We are recruiting staff to conduct Official Controls – and be responsible for carrying out checks on imports of products of animal origin and high-risk food not of animal origin, in order to ensure that only products that are safe to eat enter the food chain and protect against bio security threats.</p><p><strong>The Role: </strong>Reporting to the Principal Port Health Officer you will be responsible for undertaking a range of statutory duties to safeguard public health. Conducting Official Controls you will be carrying out checks on imports of products of animal origin and high risk food not of animal origin in order to ensure that only products that are safe to eat enter the food chain. </p><p>In addition you will direct the work and activities of the Technical Officer, and Technical Assistant.</p><p><strong>Who are we looking for? </strong>It is essential that you have suitable qualification(s) to undertake import controls at Border Control Posts as defined by the FSA Food Law Code of Practice and Practice Guidance (normally MSc, Degree or Diploma in Environmental Health plus Certificate of Registration with the Environmental Health Registration Board EHRB (CIEH)), along with having:</p><p>Evidence of continual professional development<br>Enforcement experience relevant to food control work<br>Strong skills and knowledge relevant to food control, health and safety, and public health functions<br>The ability to interpret and analyse legislation, statutory guidance, technical updates and good practice<br>Competency in IT systems including email, word processing, spreadsheets, databases and presentation software<br>Willingness and ability to work a shift pattern over 24 hours/7 days per week/365 days per year</p><p>As an employee of Ashford Borough Council you will have the opportunity to work with other environmental health professionals across the organisation to broaden your experience. </p><p>For an informal discussion about this role please contact Marie Connolly on 0300 0424557</p><p>Click to view <a href="https://www.ashford.gov.uk/media/bthbmdbq/shift-pattern-dec-2025.xlsx" target="_blank">Shift Patten</a></p><p><b>Click to view a<a href="https://www.ashford.gov.uk/media/n1mhmo42/6894a-7158a-port-health-officer-senior-port-health-officer-dec-2025.doc" target="_blank">Job Description</a> - When completing your application, ensure you clearly demonstrate how you meet each of the essential requirements. Applications that only address desirable criteria, or do not provide sufficient evidence against the essential criteria, will not progress to the next stage.</b></p><p>We can offer VISA certificates of sponsorship for this role. Please contact <a href="mailto:recruitment@ashford.gov.uk" target="_blank">recruitment@ashford.gov.uk</a> for more information.</p><p><strong>When applying</strong> - Please ensure that you have received confirmation of a submitted application once completed. For any assistance in completing the application form, please email <a href="mailto:recruitment@ashford.gov.uk" target="_blank">recruitment@ashford.gov.uk</a></p><p>Visit the jobs page of our website <a href="http://www.ashford.gov.uk/jobs" target="_blank">www.ashford.gov.uk/jobs</a></p><p><strong>We offer</strong> a competitive remuneration package, an excellent salary linked pension scheme, generous annual leave, free life insurance, supportive relocation package and opportunities for training and development.</p><p><em>Ashford Borough Council recognises the need to ensure the welfare of children, young people and vulnerable adults when they come into contact with the services we provide.</em></p><p>We welcome applications from the Armed Forces Community</p>





<ul></ul>

Ashford Borough Council

Senior Port Health Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/1206/Application_guidance_for_candidates_A4_v2.pdf" target="_blank">Application_guidance_for_candidates_A4_v2</a></li>
</ul>

<p>A career in local government can be very rewarding, offering a variety of roles and opportunities for personal and professional development.</p>
<p>Wyre Council offers this development through many of its career paths.</p>
<p>To apply for one of our vacancies, click on ‘apply online’ to begin your application</p>



<p><strong>Environmental Health Officer – Grade 9 </strong></p>
<p><strong>Salary: £39,862 – 42,839 + £3,000 golden hello</strong></p>
<p><strong>Location:</strong> Civic Centre, Wyre (Regular travel throughout the Borough required)</p>
<p>Are you a qualified Environmental Health professional ready to make a tangible, positive impact on public health and the environment? Join Wyre Council and take the lead in enforcing vital environmental protection and community safety legislation across our beautiful coastal and rural borough.</p>
<p>This is more than just an enforcement role; it’s an opportunity to use your expertise to resolve complex statutory nuisance issues, regulate Environmental Permitting, and shape local planning, directly improving the quality of life for our 110,000+ residents.</p>
<p><strong>What You'll Be Doing: The Impact</strong></p>
<p>We’re looking for a proactive officer to manage a varied and challenging caseload. You will be empowered to take ownership of complex environmental issues, supported by a dedicated and collaborative team.</p>
<ul>
<li>Frontline Investigations: Lead on service complaints and scheduled inspections related to noise, drainage, contaminated land, and statutory nuisance.</li>
<li>Permitting &amp; Planning: Process applications/variations for Environmental Permitting and provide expert consultation responses on planning and licensing submissions.</li>
<li>Enforcement &amp; Justice: Draft and serve formal notices, prepare comprehensive legal case files, and represent the council in legal proceedings where necessary.</li>
<li>Community Advisor: Act as a trusted source of advice, interpreting complex legislation for the public and local businesses, and collaborating with external agencies.</li>
<li>Strategic Input: Contribute to corporate projects within the Council, ensuring the Environmental Protection &amp; Community Safety Team meets its key service objectives.</li>
</ul>
<p><strong>What We're Looking For</strong> (Your Skills &amp; Qualifications)</p>
<p>You must meet the essential criteria below. We highly value initiative, a flexible approach, and a commitment to our Customer Focused values.</p>
<p><strong>Essential:</strong></p>
<ul>
<li>A Diploma or Degree in Environmental Health.</li>
<li>EHORB Registered.</li>
<li>Detailed and comprehensive knowledge of Environmental Protection and associated legislation.</li>
<li>Demonstrated ability to write clear, concise reports and use your initiative to work effectively without constant supervision.</li>
<li>A full UK Driving Licence and ownership of an acceptable means of mobility throughout the Borough.</li>
</ul>
<p><strong>Desirable:</strong> (Helpful, but not essential):</p>
<ul>
<li>Experience across all aspects of Environmental Protection.</li>
<li>A Noise Diploma or similar qualification.</li>
<li>Experience in inspecting and regulating installations under the Environmental Permitting Regulations.</li>
</ul>
<p><strong>Why Wyre Council?</strong></p>
<p>We believe in supporting our team’s professional and personal lives, fostering a culture that is Collaborative and Innovative.</p>
<ul>
<li>Competitive Salary &amp; Grade 9 Pay: <strong>£39,862 – 42,839 + £3,000 golden hello</strong></li>
<li>Generous Leave: Competitive annual leave and a robust local government pension scheme (LGPS).</li>
<li>Work-Life Balance: Access to our flexible working scheme and time off in lieu for essential work outside of normal office hours.</li>
<li>Support for Mobility: Casual Car User Allowance paid at the middle band.</li>
<li>Development: Commitment to training and professional development, including a willingness to support you in undertaking relevant qualifications.</li>
</ul>
<p><strong>Join our mission to build a safe, sustainable, and thriving environment for all in Wyre.</strong></p>
<p><strong>Next Step: Apply Today!</strong></p>
<p>Ready to take your next career step with a council that values your expertise? Please submit your CV and a cover letter detailing your experience against the essential criteria.</p>
<p>The deadline for applications is 7th December.</p>
<p>We are a committed equal opportunities employer and value diversity. We welcome all applicants who demonstrate a commitment to equality and diversity in their work.</p>

Environmental Health Officer – Grade 9 + £3,000 golden hello

<p>Our Border Control Facility on the Sevington site, near junction 10A of the M20 provides the customs and transit checks required for hauliers following Brexit.</p><p>The services at the Border Control Facility are being delivered through functional teams covering 24 hour and 7 day week pattern of operation and we are looking for an officer to manage assigned staff in the service.</p><p>You will have extensive experience in food control as you will be responsible for acting as lead signatory for fishery products and composite goods along with:</p><p>Conducting Official Controls including carrying out checks on imports of products of animal origin and high risk food not of animal origin.<br>Undertaking checks of organic food, illegal unreported and unregulated fishing, animal composites and other relevant controlled goods.<br>Managing assigned staff within the service and take lead responsibility for aspects of Border Control Post work.</p><p>To make an effective contribution to the development and achievement of the Ashford Border BCP health protection and business objectives it is essential that you have MSc, Degree or Diploma in Environmental Health and Certificate of Registration with the Environmental Health Registration Board EHRB (CIEH).</p><p>In addition you will have extensive enforcement experience covering a wide range of food areas including inspection of premises, monitoring and food sampling plus prosecution experience, along with experience in:</p><p>Operational and/or technical lead role within a food related service<br>Managing of people &amp;/or and resources including performance management</p><p>As an employee of Ashford Borough Council you will have the opportunity to work with other environmental health professionals across the organisation to broaden your experience. </p><p><strong>For an informal discussion about this role please contact Karis Valli on 01233 330204.</strong></p><p><b><strong>Click to view <a href="https://www.ashford.gov.uk/media/bthbmdbq/shift-pattern-dec-2025.xlsx" target="_blank">Shift Pattern</a></strong></b></p><p>Click to view a <a href="https://gbr01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.ashford.gov.uk%2Fmedia%2Fadxitemo%2F7039a-7040a-7041a-7042a-principal-port-health-officer-oct-2025.docx&amp;data=05%7C02%7CJudy.janson%40ashford.gov.uk%7C3d54f56ed43648884adc08de0bdaecb0%7C66a338a5cfb74d1e9354d346e02c3a75%7C0%7C0%7C638961232207110285%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=JtIfR1Qpx33Vw4fd%2BAf3Xl3OQacXwD%2FmUWujj0GKVvU%3D&amp;reserved=0" target="_blank">Job Description</a></p><p><strong>Candidates who do not meet all the essential criteria for the role they are applying for will not be shortlisted. When completing your application, ensure you clearly demonstrate how you meet each of the essential requirements. Applications that only address desirable criteria, or do not provide sufficient evidence against the essential criteria, will not progress to the next stage.</strong></p><p>We can offer VISA certificates of sponsorship for this role. Please contact <a href="mailto:recruitment@ashford.gov.uk" target="_blank">recruitment@ashford.gov.uk</a> for more information.</p><p><strong>When Applying</strong>: Please ensure that you have received confirmation of a submitted application once completed. For any assistance in completing the application form, please email <a href="mailto:recruitment@ashford.gov.uk" target="_blank">recruitment@ashford.gov.uk</a></p><p><strong>Competitive remuneration package</strong> - We offer an excellent salary linked pension scheme, generous annual leave with flexi time, free life insurance, supportive relocation package and opportunities for training and development.</p><p><em>Ashford Borough Council recognises the need to ensure the welfare of children, young people and vulnerable adults when they come into contact with the services we provide</em></p><p>We welcome applications form the Armed Forces Community</p><p><strong>When submitting an application form</strong> - Please ensure that you have received confirmation of a submitted application once completed. For any assistance in completing the application form, please email <a href="mailto:recruitment@ashford.gov.uk" target="_blank">recruitment@ashford.gov.uk</a></p><p><em>Ashford Borough Council recognises the need to ensure the welfare of children, young people and vulnerable adults when they come into contact with the services we provide</em></p><p>We welcome applications form the Armed Forces Community</p><ul></ul>

Principal Port Health Officer

<ul></ul>

<p>Please apply online via the link provided.</p>








<p><strong>Grade / Salary - ME13 - £48,003 - £52,194&nbsp; per annum</strong></p>

<h2>Advert Text</h2>
<p>The Regulatory Services Partnership (RSP) hosted by Merton Council is one of the largest Environmental Health Services in London, with the Food and Safety Team responsible for overseeing more than 6,000 food businesses in Merton, Richmond and Wandsworth. The area covered is diverse in nature and includes a variety of high profile and interesting venues, such as Wimbledon Tennis, AFC Wimbledon, Twickenham Rugby, Battersea Power Station, New Covent Garden and Hampton Court Flower Show.</p>
<p>We have an exciting opportunity for talented and enthusiastic qualified professionals to join our team of dedicated Food and Health and Safety officers to deliver the food safety, health and safety and infectious disease function across the RSP boroughs.</p>
<p>As an authorised officer you will manage and deliver food hygiene and standards inspections of all premises type, including approved food premises. You will investigate complaints and accidents, using your knowledge, skills and experience, and applying the necessary behaviours.</p>
<p>You will mentor and supervise technical staff, sharing your knowledge and experience.</p>
<p>You should have a real passion for improving the environment and public health by engaging with our communities and businesses. You will be highly motivated, with a flexible approach and an eagerness to develop existing competencies as well as attaining new skills.</p>
<p>Whilst our administrative base in in London Borough of Merton, we operate hybrid working and provide touchdown points in all boroughs. There will be an opportunity for candidates to express a preference as to their preferred principal location.&nbsp;</p>
<p>You will be willing to work across the RSP though you will have an agreed principal borough.</p>
<p>If you’re looking for a chance to make a difference, alongside an excellent benefits package, then this could be the place for you.</p>
<p>You must be a suitably qualified Environmental Health Professional (EHRB or CIEH Registered Environmental Health Practitioner or equivalent) with post-qualification, experience in food safety and health and safety enforcement.</p>
<p><strong>What we offer:</strong></p>
<p>Merton Council offers a competitive salary and membership of the Local Government Pension Scheme, excellent holiday entitlement, including a day off for your birthday, and flexible hybrid working along with essential car user allowance and mileage scheme for officers using their car for work.</p>
<p>Please see our why work for us page on our website for more information about a great range of benefits that go beyond salary and offer flexibility to suit you</p>
<p><a href="https://www.merton.gov.uk/jobs/working-us#toc-family-friendly-policies-and-flexible-benefits" target="_blank">Work for Merton : Working for us | Merton Council</a></p>
<p>For an informal discussion about these posts please contact Laura Aston (Food and Safety Manager) on 020 8288 5670</p>
<p><strong>Closing date for all applications is midnight on 26th January 2026</strong></p>
<p><strong>However, please note applications will be reviewed on receipt and candidates may be called in before the closing date if they meet the criteria</strong></p>







<ul>
<li><a href="https://jobs.merton.gov.uk/wd/plsql/wd_portal.view_blob?p_web_site_id=6495&amp;p_web_page_id=585885&amp;p_type=JOBDOC&amp;p_id=557299&amp;p_show=N" target="_blank">Job Description and Person Specification</a><br>(Word, 105kb)</li>
</ul>



&nbsp;







&nbsp;

London Borough of Merton

Principal Environmental Health Practitioner

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/5407/Behavioural_Framework_revised_Oct_2023.docx" target="_blank">Behavioural_Framework_revised_Oct_2023</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/5408/Job_Application_Guide_2018.pdf" target="_blank">Job_Application_Guide_2018</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/5415/Infrastructure_Analyst_-_Job_Description.docx" target="_blank">Infrastructure_Analyst_-_Job_Description</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/5426/Pay_Scheme_01_04_2025_v2.pdf" target="_blank">Pay_Scheme_01_04_2025_v2</a></li>
</ul>

<p><strong>Local Government Reorganisation (LGR) Statement</strong></p>
<p>Surrey is included in the Local Government Reorganisation plans, with new unitary councils expected to be established by April 2027.</p>
<p>Woking Borough Council remains committed to delivering high-quality services to residents throughout this period of change.</p>
<p>While we understand that applicants may feel uncertain about joining us during this transition, it is anticipated that most employees will transfer to the new unitary councils. This reorganisation may also present new career development opportunities across the region.</p>
<p><strong>UK Visa Sponsorship</strong></p>
<p>We are unable to offer visa sponsorship for this role.<br>Applicants must already have the legal right to work in the UK.</p>
<p><strong>AI Use in Applications</strong></p>
<p>We understand that some applicants may use artificial intelligence (AI) tools to assist with preparing their applications.</p>
<p>All submitted information—whether supported by AI or not—must accurately reflect the applicant’s own skills, experience, and qualifications.</p>
<p>Recruitment decisions will be based on how well applicants demonstrate these attributes during the interview and selection process.</p>
<p>Woking Borough Council values a diverse workforce and welcomes applications from all sections of the community.</p>
<p>Please apply online via the link provided.</p>
<p>Join our Digital Services team and play a key role in powering the Council’s digital, data and technology environment - so colleagues can serve our community, every day.</p>
<p><strong>What you’ll be doing</strong></p>
<p>As an Infrastructure Analyst, you’ll ensure the stable, secure and high‑performing operation of our infrastructure - across networks, servers (physical and virtual), data communications and telecommunications - while providing expert 2nd line support to colleagues across the Council, keeping vital services running.</p>
<p>You’ll test performance, produce practical insights and documentation, plan and deploy security controls, and help ensure compliance with PSN and our Information Security policy. You’ll also contribute to strategic planning with the Infrastructure &amp; Service Desk Manager and support procurement activity (tenders, contracts and vendor engagement). When required, you’ll act as a lead consultant on specific projects.</p>
<p><strong>What you’ll bring</strong></p>
<ul>
<li>Strong knowledge of infrastructure concepts, protocols and standards, with hands‑on experience across enterprise networks (LAN, WAN, WLAN, VPN) and security‑embedded design</li>
<li>Proven ability to administer and support: Microsoft 365, Exchange, SQL, Active Directory, SAN, Hypervisors, Azure/AWS, Arcserve</li>
<li>Practical troubleshooting of servers, routers, switches, NICs, etc., plus clear written documentation skills</li>
<li>Helpful knowledge of Citrix, mobile technology, telephony, VoIP, UNIX/Linux, Windows scripting, and cloud services</li>
<li>Proven ability to successfully deliver infrastructure-related projects</li>
</ul>
<ul>
<li>Excellent communication - able to translate complex technical issues for non‑technical audiences</li>
</ul>
<p><strong>Essential qualifications and experience include:</strong></p>
<ul>
<li>Degree level or relevant experience</li>
<li>MCSE / MCSA accreditation or relevant experience</li>
<li>Knowledge of infrastructure concepts, protocols, and standards</li>
<li>Knowledge of managing and configuring enterprise-wide networks including LANs, WANs, WLANs, VPNs, etc.</li>
</ul>
<p><strong>Why Join Us?</strong></p>
<p>At Woking Borough Council, you’ll be part of a forward-thinking team that values innovation, collaboration, and continuous improvement. You’ll have the opportunity to grow your skills, contribute to meaningful projects, and make a real difference in how we serve our community.</p>
<p>We offer a supportive and inclusive work environment with opportunities for professional development and career growth. We also offer a generous flexi time scheme with the ability to take two flexi days a month (subject to approval), membership of the local government pension scheme, discounted health and leisure membership, plus many more excellent benefits.</p>
<p><strong>Ready to make an impact?</strong><br>For an informal chat about the role please contact the Infrastructure &amp; Service Desk Manager <a href="mailto:paul.murphy@woking.gov.uk" target="_blank">paul.murphy@woking.gov.uk</a>.</p>
<p>Apply now and help us build secure, resilient infrastructure for Woking.</p>
<p><strong>Closing Date:</strong> 8 Febraury 2026 - 23:55pm</p>
<p><strong>Interview Date:</strong> W/C - 23 February 2026</p>

Infrastructure Analyst

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/5449/Recruitment_pack_-_IT_Technician.pdf" target="_blank">Recruitment_pack_-_IT_Technician</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/5450/Application_Form_-_Support_Staff_2022.doc" target="_blank">Application_Form_-_Support_Staff_2022</a></li>
</ul>

<p>Please apply online via the link provided. Please note, we do not accept CVs. Please fully complete the online application form.</p>



<p>The Governors of Holy Family Catholic High School are seeking to appoint a motivated, caring, flexible and experienced IT Technician. The successful candidate will work with the IT Network Manager in developing and maintaining the school’s IT provision to ensure the IT network and infrastructure are stable, maintained, up to date, robust and fit for purpose.</p>
<p>If you have the skills and experience to build constructive relationships and work proactively with all members of our school community, this opportunity could be perfect for you.</p>
<p>The school is committed to safeguarding and promoting the welfare of young people and expects all staff and volunteers to share this commitment. Due to the nature of work this post is exempt from the provisions of the Rehabilitation of Offenders Act 1974 and relevant care/safeguarding legislation and appointment will only be confirmed if a satisfactory Enhanced Disclosure is obtained from the Disclosure and Barring Service. We welcome all applications regardless of age, gender, ethnicity or religion.&nbsp;</p>
<p>Please note that in line with Keeping Children Safe in Education 2023, an online search may be carried out as part of our due diligence on shortlisted candidate</p>

I.T Technician

<ul></ul>





<p><strong>£10,096.73 + well-being cash plan + pension scheme (LGPS) + additional Lift Schools benefits</strong></p><p><strong>Part Time, Fixed term until August 2026</strong></p><p><strong>17.5 hours per week, 38 weeks per year </strong></p><p><strong>February 2026 Start</strong></p><p>Lift Plumberow is looking for a Teaching Assistant to join our dedicated and friendly team. This is an exciting opportunity to support the learning and development of our pupils and be part of a school community that values high expectations, strong relationships and inclusive teaching. We are looking for someone who is passionate about helping children thrive, and who will contribute positively to our warm and welcoming school culture.</p><p><strong>About Lift Plumberow</strong></p><p>Lift Plumberow is a vibrant and high achieving three form entry primary school in the heart of Hockley, educating around 650 pupils from Reception to Year 6. We are committed to giving every child the best possible start through engaging teaching and a broad, balanced curriculum that promotes curiosity and active learning.</p><p>Our Early Years and Key Stage 1 provision lays strong foundations, and throughout the school we offer a wide range of experiences that bring learning to life. We have a strong track record of academic success, with outcomes consistently above national averages, and are well known for our sporting achievements, including swimming lessons built into the curriculum.</p><p>We are a warm, inclusive and community focused school where positive relationships are at the centre of everything we do. Our dedicated staff team works closely with families to ensure every child feels supported, valued and able to thrive.</p><p>We warmly welcome visits to our school or informal discussions about the role. To arrange a visit or speak to a member of the team, don't hesitate to get in touch with us.</p><p><strong>Closing date : 25th January 2026</strong></p><p><strong>Who is Lift Schools?</strong></p><p>We're a diverse and inclusive network of schools with one clear mission; to provide an excellent education to every child - in every classroom, every day. And we do this across each of our 58 schools. As with our students, we want our team to be empowered to do their best work, supported by the best leadership they've ever had.</p><p>We acknowledge and appreciate the exceptional efforts of everyone here in making this an incredible organisation.</p><p>We offer you:</p><ul><li>Comprehensive training: Access a wide range of developmental training to boost your career.</li><li>Generous benefits: From your pension plan to healthcare and financial support, we've got you covered.</li><li>Lifestyle perks: Enjoy discounted gym memberships, travel deals, and even electric vehicle incentives.</li></ul><p>We reserve the right to close this vacancy early should we receive an overwhelming response. All candidates are advised to refer to the job description and person specification before making an application.</p><p>Lift Schools are committed to ensuring the highest levels of safeguarding and promoting the welfare of our pupils, and we expect all our people and volunteers to share this commitment. We adopt a fair and consistent recruitment process which is inline with Keeping Children Safe in Education guidance. This includes online checks for shortlisted candidates. All offers of employment are subject to an Enhanced DBS check, references, and where applicable, a prohibition from teaching check.</p><p>Lift Schools embraces diversity and promotes equality of opportunity. Job share, part-time and flexible working opportunities will be considered.</p><p>We are a Disability Confident Employer and there is a guaranteed interview scheme for candidates with disabilities who meet the minimum selection criteria.</p>

Teaching Assistant

<br><h4>Field1</h4><p><strong>Job Title:</strong> Customer Coordinator<br><strong>Starting Salary:</strong> £27,693 progressing to £31,021 per annum<br><strong>Hours:</strong> 37<br><strong>Location:</strong> Stevenage with hybrid working<br><strong>Contract Type:</strong> Permanent<br><strong>Directorate:</strong> Adult Care Services</p><h4>About the team</h4><p>The Gateway Connections team is a hybrid office/home working telephone and virtual contact team all about working preventatively with adults who need information, advice, and support to stay independent in their own homes for longer. The multi-disciplinary team works with Social Workers and Occupational Therapists and other professionals to achieve the best outcomes for people of Hertfordshire.</p><p>We are a flexible team that promotes HCCs Ways of Working protocols.</p><h4>About the role</h4><p>You will promote and support a strength-based approach to all interventions to maximise independence, health, and well-being by offering opportunities to prevent, delay or reduce the need for Adult Social Care. This will require you to apply your creativity working with residents to ensure their safety and continued independence. Your knowledge of local services to support people to access appropriate community resources is also crucial as will working alongside our visiting CCOs, Social Workers and Occupational therapists.</p><p>You will work successfully with partners and many other agencies for the benefit of citizens.</p><p>We have excellent training opportunities to support your continuing professional development, and a comprehensive benefits package offered through Herts Rewards.</p><h4>About you</h4><p><strong>Essential</strong></p><ul><li>Previous experience in a Social Care setting</li><li>Ability to work autonomously as well as part of a team</li><li>Previous experience communicating with vulnerable adults</li><li>Previous experience in customer services involving vulnerable adults</li><li>Empathic and patient when dealing with vulnerable adults</li></ul><p><strong>Desirable:</strong></p><ul><li>Knowledge of Social Care legislation such as Care Act 2014 and Mental Capacity Act 2005</li></ul><p><em>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.</em></p><p>This job role is within the Health and Social Care Services, level HSC7 job profile. Please locate this via:</p><p>Job profiles - Health and social care</p><p>To hear more about this opportunity please contact <a href="mailto:yvonne.odita@hertfordshire.gov.uk" target="_blank">yvonne.odita@hertfordshire.gov.uk</a> for an informal discussion about the role.</p><p>Interview Date: week commencing 26 January 2026</p><p>Benefits of working for us</p><h4>How to apply</h4><p>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. </p><h4>Additional information</h4><p><strong>Disability Confident</strong><br>We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.</p><p><strong>Safeguarding</strong><br>This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.</p><p><strong>English Fluency</strong><br>The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.</p>





<ul></ul>

Hertfordshire County Council

Customer Coordinator

<p><strong>Job Title:</strong> Adult Socal Care Service Manager<br><strong>Starting Salary:</strong> £61,443 progressing to £68,775 per annum (pro rata for part time)<br><strong>Hours:</strong> 37<br><strong>Location:</strong> Stevenage<br><strong>Contract Type:</strong> Permanent<br><strong>Directorate:</strong> Adult Care Services</p><h4>About the team</h4><p><strong>Could you bring your experience and passion for improving outcomes for people&nbsp;over age 65 and their carers with social care needs to the Older Person Service?</strong></p><p>It is an inspiring time to be working in Hertfordshire. We are giving back control to people by talking through ways to achieve personal goals, get involved in the community and be as independent as possible. We are committed to deliver a better adult social care experience through a responsive and person-centred approach, focussing on people and carers outcomes they wish to achieve.</p><p>We are re-energising our adult social care model of&nbsp;Connected Lives approach&nbsp;that has a strong ethos of strength-based working, identifying personal goals and ensuring personal, family and community resources are utilised to achieve positive outcomes for people.</p><p>The Older Person Service is a dynamic service that works across the community under the Care Act to safeguard,&nbsp; assess, plan support and review adults and cares with long term health and social care needs. We have a range of teams within Older People services, including locality based teams, both residential and community reviewing teams, crisis intervention and prevention of hospital admission teams, and sensory services. &nbsp;We can offer Hybrid working arrangements, flexible working practices, community engagement and volunteer activities and, as part of our commitment to you, as well as promote your continuous Learning &amp; Development.</p><h4>About the role</h4><p>This new senior level professional role offers an excellent opportunity for an experienced frontline manager to showcase their inspirational leadership skills and contribute to the strategic direction and high performance of the East and North Older People’s Service.</p><p>Embedding the change in management structure, you will work closely with other Service Managers and the Deputy Heads of Service to provide senior operational oversight and management support to the Team Managers in the locality and review teams.</p><p>You will be responsible for supporting and developing our staff to deliver excellent professional practice, embracing empowerment, tackling isolation, promoting independence choice and control, and helping people to make the most of the services in their local community. Alongside championing integrated working with health partners and assisting in service management across the community.</p><p>Your role will be to support the drive-in establishing equity and equality in service delivery across the area, ensuring good practice and creative approaches in line with the Department’s Connected Lives principles and EEDI Framework leading to positive outcomes for the people of Hertfordshire.</p><h4>About you</h4><p><strong>Essential</strong>:<br>• Degree in Social Work or Occupational Therapy<br>• Registration with SWE or HCPC<br><br><br><strong>Desirable</strong>:<br>• Experience of supervising other managers<br><br></p><p><em>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.</em></p><p>This job role is within the Health and Social Care Services, level HSC14 job profile. Please locate this via:</p><p>Job profiles - Health and social care</p><p>To hear more about this opportunity please contact Melanie.Hobbs@hertfordshire,gov,uk for an informal discussion about the role.</p><p>Interview Date: 11 February 2026</p><p>Benefits of working for us</p><h4>How to apply</h4><p>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. </p><p>You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. </p><h4>Additional information</h4><p><strong>Disability Confident</strong><br>We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.</p><p><strong>English Fluency</strong><br>The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.</p>





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Adult Socal Care Service Manager

<p><strong>Job Title:</strong> Project Manager<br><strong>Starting Salary:</strong> £42,839 progressing to £47,181 per annum<br><strong>Hours:</strong> 37<br><strong>Location:</strong> Countywide<br><strong>Contract Type:</strong> Permanent<br><strong>Directorate:</strong> Adult Care Services</p><h4>About the team</h4><p>We are a forward-thinking, high-performing team at the forefront of integrated health and social care transformation in Hertfordshire. Our ambition is clear: to deliver <strong>person-centred, coordinated care</strong> that enables residents to live independently at home for longer.</p><p>We are driving <strong>award-winning transformation initiatives</strong> that span health, social care, and the voluntary sector—pushing organisational boundaries and shaping future models of care. Our work is fast-paced, complex, and rooted in <strong>systems thinking and collaborative leadership</strong>.</p><p>Hertfordshire is leading the way in developing innovative approaches to integrated care, placing residents and communities at the heart of service delivery. Our vision is to create a seamless continuum of services- —ensuring care is <strong>accessible, joined-up, and personalised</strong>.</p><h4>About the role</h4><p>We are seeking a <strong>Project Manager</strong> to lead and deliver high-impact projects across the system. This is a unique opportunity to work on <strong>complex, multi-faceted projects </strong>that influence strategic decision-making and improve outcomes for residents.</p><p>You will join an adaptable team with a diverse portfolio, including:</p><ul><li>Hertfordshire Health and Wellbeing Board: Strategy and Health Inequalities</li><li>Better Care Fund</li><li>Discharge to Access and Intermediate Care</li><li>Complex Care and Continuing Healthcare (CHC)</li><li>Prevention of Admission</li><li>Neighbourhood Health Integration</li><li>Care Homes and Frailty</li><li>Digital Transformation</li></ul><p>As a Project Manager, you will play a pivotal role in <strong>coordinating and delivering projects that shape the future of integrated care</strong>, working closely with senior stakeholders across health and social care systems.</p><p><strong>Key Responsibilities</strong></p><ul><li>Lead the planning, coordination, and delivery of projects within the Integrated Care Programme Team.</li><li>Maintain robust project documentation, track progress, and report on milestones.</li><li>Build strong relationships with internal and external stakeholders to foster collaboration and secure buy-in.</li><li>Manage risks, issues, and dependencies across complex programmes.</li><li>Provide clear advice and guidance to support decision-making in multi-organisational environments.</li></ul><h4>About you</h4><p>We are looking for a <strong>dynamic, strategic thinker</strong> with strong project management skills and the ability to influence, motivate, and inspire colleagues across health and social care. Your work will help create a system that delivers the <strong>right care, at the right time, in the right place</strong> for individuals, families, and carers.</p><p><strong>Essential:</strong></p><ul><li>Proven experience in project coordination and delivery within complex environments.</li><li>Understanding of health and social care systems, pathways, or integrated service models.</li><li>Excellent communication and stakeholder relationship skills.</li><li>Ability to navigate cross-organisational structures and provide clear guidance.</li><li>Strong organisational and time management skills.</li></ul><p><strong>Desirable:</strong></p><ul><li>Prince2 or equivalent project management qualification.</li><li>Knowledge of NHS and/or Local Authority structures and governance.</li><li>Experience working in a matrix environment across multiple teams.</li></ul><p><strong>Why Join Us?</strong></p><p>This is a <strong>role with real impact</strong>. You’ll work on projects that transform care delivery, improve health outcomes, and shape the future of integrated services in Hertfordshire.</p><p>We offer:</p><ul><li>Exposure to <strong>high-profile, system-wide programmes</strong>.</li><li>Opportunities for <strong>career development and progression</strong>.</li><li>A collaborative, innovative environment where your ideas can drive change.</li></ul><p>If you want to be part of a team that is <strong>leading the way in integrated health and social care</strong>, we’d love to hear from you.</p><p><em>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.</em></p><p>This job role is within the Programme and Project, level PRO11 job profile. Please locate this via:</p><p>Job profiles: Project &amp; programme</p><p>To hear more about this opportunity please contact <a href="mailto:louise.saville@hertfordshire.gov.uk" target="_blank">louise.saville@hertfordshire.gov.uk</a> or <a href="mailto:fiona.tearle@hertfordshire.gov.uk" target="_blank">fiona.tearle@hertfordshire.gov.uk</a> for an informal discussion about the role.</p><p>Interview Date: 9 February 2026</p><p>Benefits of working for us</p><h4>How to apply</h4><p>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. </p><h4>Additional information</h4><p><strong>Disability Confident</strong><br>We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.</p><p><strong>English Fluency</strong><br>The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.</p>





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Project Manager

<p><strong>Job Title:</strong> Business Support Team Leader - Older People<br><strong>Starting Salary:</strong> £42,839 opportunity to progress to £47,181 per annum (pro rata for part time)<br><strong>Hours:</strong> 37.0<br><strong>Location:</strong> Hemel Hempstead<br><strong>Contract Type:</strong>&nbsp;Permanent<br><strong>Directorate:</strong> Resources</p><h4>About the team</h4><p>Our Business Support Service is looking for a Business Support Team Leader who will be responsible for overseeing and coordinating the work for of a specific service area or directorate.</p><p>Our Business Support Service is a centralised unit which has been formed to deliver a co-ordinated, consistent, and high-quality service supporting service delivery across the organisation. Business Support is critical to ensuring our departments can support services to our residents, and if you have great administrative skills and a strong customer focus, you could be part of it.</p><p>You’ll be working as part of the central Business Support Service with more than 400 colleagues, and you’ll be supporting our departments to ensure they are able to deliver critical services to the residents of Hertfordshire.&nbsp;</p><h4>About the role</h4><p><strong>South West Herts Older People and Sensory Services</strong></p><p>The Team Leader will:</p><ul><li>Be responsible for overseeing delivery of business support functions to services within the ACS Spoke</li><li>Line manage 3 Business Support Supervisors responsible for 8 business support staff.</li><li>Set longer term work priorities within the Older People’s service.</li><li>Plan and align support to all services maintaining management responsbilities, setting standards and ways of working to drive consistency of approach and offer.</li><li>Challenge existing practices, champion change and act as a role model for managers and staff.</li><li>Project planning to deliver results across a range of project and areas.</li><li>Be responsible for the management of diverse workloads, with multiple deadlines and customers.</li><li>Manage use of complex systems and processes and coach others to use them for best results.</li><li>Drive efficiencies and best practice in terms of AI and automation of processes.</li></ul><h4>About you</h4><p><strong>Essential:</strong></p><ul><li>Typically, you will be degree qualified (or vocational equivalent) plus you will have several years’ experience in a similar role or significant vocational experience, demonstrating development through involvement in a series of progressively more demanding relevant roles.</li><li>Previous line management experience</li><li>Extensive experience of working in a previous administrative or support role, with strong knowledge of business support activities</li><li>Previous ability to ensure deadlines are met with high accuracy in written correspondence</li><li>Excellent organisational and multitasking skills</li><li>Strong communication and interpersonal abilities with a range of audiences</li><li>Proficiency in Microsoft Office Suite and other relevant software</li><li>Experience in working as part of a team in a fast-paced environment.</li><li>Ability to plan the work priorities of teams over a longer term, as well as short term</li><li>Enthusiasm and pride in your work are qualities we welcome</li><li>Experience in notes and minute taking</li><li>Previous experience in research and recommendation reports</li></ul><p>Desirable:</p><ul><li>Previous service related experience</li><li>Experience and understanding of HR policies and procedures</li><li>Project planning &amp; delivery</li><li>Change Management experience</li></ul><p><em>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.</em></p><p>This job role is within the Business Support Services, level BUS11 job profile. Please locate this via:</p><p>Job profiles: Business support services</p><p>To hear more about this opportunity please contact</p><p>Michele Blackaby: 01438 843569</p><p><a href="mailto:michele.blackaby@hertfordshire.gov.uk" target="_blank">michele.blackaby@hertfordshire.gov.uk</a></p><p>&nbsp;for an informal discussion about the role.</p><p>Interview Date: 29th January 2026</p><p>Benefits of working for us</p><h4>How to apply</h4><p>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. </p><h4>Additional information</h4><p><strong>Disability Confident</strong><br>We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.</p><p><strong>English Fluency</strong><br>The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.</p>





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Business Support Team Leader - Older People

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/5398/Site_Manager_JD_and_PS.pdf" target="_blank">Site_Manager_JD_and_PS</a></li>
</ul>

<p><strong>Closing Date: 26th January 2026 at Noon (completed applications forms to be emailed to: <a href="mailto:bursar@underwoodwest.cheshire.sch.uk" target="_blank">bursar@underwoodwest.cheshire.sch.uk</a>)</strong></p>
<p><strong>Application forms can be found here</strong>: <a href="https://www.aspireeducationaltrust.co.uk/_site/data/files/users/vacancies/FAD2C93601427373C232689A5A71BF19.docx" target="_blank">AET Application Form</a></p>
<p><strong>Interviews: Week </strong><strong>commencing 26th January</strong><strong> 2026</strong></p>



<p>Underwood West Academy is looking to appoint an enthusiastic, hardworking and reliable professional to the role of Site Manager to manage our buildings, facilities and Health &amp; Safety.</p>
<p>The Site Manager plays a vital role in ensuring the smooth running of the school in terms of timely maintenance and repairs of the buildings and grounds in conjunction with site improvements. They will assist the Vice Principal with Health &amp; Safety management across the school and therefore a relevant Health and Safety qualification or training is desirable. The successful applicant will have a good level of numeracy and literacy and ideally experience of report writing and/or inspections/ checks. These are all done digitally in school and so a good level of knowledge of Microsoft is desirable.</p>
<p>Key duties include being a key-holder, completing and updating risk assessments, checking fire alarm points, monitoring water temperatures, checking equipment, snow clearance and gritting in bad weather, general maintenance jobs around the school and other duties as required.</p>
<p>The successful applicant will also be expected to carry out, to a high standard, simple plumbing repairs, simple joinery, repair of some equipment, decorating and some grounds maintenance. Experience in a similar role would be advantageous.</p>
<p>Visits to school are encouraged and can be arranged by emailing <a href="mailto:bursar@underwoodwest.cheshire.sch.uk" target="_blank">bursar@underwoodwest.cheshire.sch.uk</a>.&nbsp;&nbsp;</p>
<p>Hours and working weeks are negotiable but will include opening school at 6am</p>
<p></p>
<p><strong>Key responsibilities:</strong></p>
<ul>
<li>Maintain the school building and its grounds to a high standard and be able to organise tasks, prioritising the most important first.</li>
<li>Health &amp; Safety.</li>
<li>Manage records, information, and data, via the Trust compliance system (SmartLog).</li>
<li>General buildings improvement and maintenance.</li>
<li>Liaising closely with contractors.</li>
<li>Ensuring security, hygiene, maintenance and repairs within the school and school grounds are in good working order.</li>
</ul>
<p></p>
<p><strong>What we are looking for:</strong></p>
<ul>
<li>The successful candidate will be a highly motivated individual that is able to prioritise tasks and work with autonomy.</li>
<li>Excellent at fact finding and problem solving.</li>
<li>Have good IT skills/computer literate.</li>
<li>Health and Safety understanding.</li>
<li>You should be enthusiastic, have a positive, flexible approach to work and be able to work independently.</li>
<li>Highly committed to safeguarding and promoting the welfare of children, holding the strong expectation that all staff share this commitment also.</li>
</ul>
<p>This is an excellent opportunity for a dedicated Site Manager to join a successful, progressive and happy school.&nbsp;</p>
<p>In return, we can offer:</p>
<ul>
<li>A school community with a warm, positive, caring ethos</li>
<li>Experience of working in a thriving, successful primary school</li>
<li>Benefit from Blue Light Card offers</li>
</ul>
<p>We are a member of The Aspire Multi Academy Trust and offer a mutually supportive ethos with excellent opportunities for professional development.</p>
<p>The school and the Trust are committed to safeguarding and promoting the welfare of our children<strong>. For all shortlisted candidates, reference checks and online searches will be completed prior to interview.</strong> All successful candidates are subject to satisfactory references, medical checks, right to work in UK and safeguarding checks (including enhanced DBS and a declaration of disqualification (Childcare Disqualification regulations 2009).&nbsp;</p>
<p>For further information regarding this role, please contact <a href="mailto:bursar@underwoodwest.cheshire.sch.uk" target="_blank">bursar@underwoodwest.cheshire.sch.uk</a>.</p>
<p>We reserve the right to close this opportunity early due to high volumes of applicants.</p>

Site Manager

<h4>Job summary</h4><p>Ofgem is Great Britain’s independent energy regulator. Our primary responsibility is to protect energy consumers, especially the most vulnerable, while at the same time working with government, industry and consumer groups to deliver a clean, more affordable and secure net-zero energy system at the lowest cost to consumers, and drive economic growth.</p><p>We have opportunities to join our Operational Delivery Profession where you will be responsible for a wide range of duties. The opportunities available are a great starting point for those who are looking for their first step into a career within the Energy sector, Ofgem and of course other areas within the Civil Service. You’ll be working alongside an experienced and supportive line manager and full training will be provided. The Operations Delivery profession pride themselves on being a friendly and collaborative profession who will be there to help and support you through your Ofgem journey.</p><p>To be successful in this role you will be a detail-oriented individual who excels in making well-supported decisions. Having good organisational skills will enable you to prioritise your workload effectively. You’ll also need to show that you can successfully establish positive working relationships with different colleagues across Ofgem and our external partners.</p><h4>Job description</h4><p>The Operational Delivery Team, (who are members of the cross government Profession) deliver operational excellence across all aspects of service delivery and business support, helping Ofgem to deliver its priorities by administering efficient and trusted services. The post holder will be part of the Operations Team, within Ofgem’s Delivery and Schemes directorate, the part of Ofgem that focusses on the delivery and administration of Environmental and Social schemes. There may also be opportunities for deployment to other areas in the future.</p><p>This role provides an exciting opportunity to support Ofgem, as we work to protect energy consumers, especially vulnerable people, by ensuring they are treated fairly and benefit from a cleaner, greener environment. Ofgem is a supportive and inclusive organisation, where we understand we are better and stronger, the more diverse we are. This role will work to help deliver the team and portfolio objectives and they will work in one of the above areas or a combination of them.</p><p><strong>Please note this role has been advertised as Case Reviewer but is known internally as Operations Analyst.</strong></p><p><strong>Interviews for this campaign will be held in person in our Cardiff office.</strong></p><p>We will be holding an online recruitment open event on <strong>07/01/2026</strong> where you can find out more about this role and put your questions to our panel. Book your ticket at the following link: <a href="https://buytickets.at/ofgem/1994593" target="_blank">https://buytickets.at/ofgem/1994593</a></p><h4>Person specification</h4><p><strong>Essential Criteria:</strong></p><ul><li>Ability to work independently, applying attention to detail when reviewing data and documentation, and drawing on information from multiple sources to support well-informed, evidence-based decisions.<strong> (LEAD CRITERIA)</strong></li><li>Ability to follow processes accurately and efficiently, demonstrating strong organisational and time management skills to ensure responsibilities are delivered in line with agreed KPIs.</li><li>Strong communication skills, both written and verbal, with the ability to handle enquiries professionally via phone and email.</li></ul><h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Making Effective Decisions</li><li>Managing a Quality Service</li><li>Delivering at Pace</li></ul><h4>Benefits</h4>Alongside your salary of £25,854, OFGEM contributes £7,489 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a>Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.<h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours and Experience.<p>When you press the ‘Apply now’ button, you will be directed to a Civil Service test – guidance for this can be found here <a href="https://www.gov.uk/guidance/civil-service-online-tests" target="_blank">Civil Service online tests - GOV.UK (www.gov.uk).</a> Upon passing the test, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.</p><p>You will then be asked to provide answer 3 application questions evidencing how you meet the essential criteria listed in the role profile. Please ensure you demonstrate clearly, within your answers, how you meet each of the criteria listed in the role profile.</p><p>The Civil Service values honesty and integrity and expects all candidates to abide by these principles. You must ensure that any evidence submitted as part of your application or used during interview, including your CV and any statements or examples, are truthful and factually accurate. Ofgem takes any incidences of cheating very seriously. Please ensure all examples provided are of your own experience. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant applications will be withdrawn from the process. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.</p><p>Please refer to Civil Service candidate advice on the acceptable use of artificial intelligence within the recruitment and selection process - <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">Artificial intelligence and recruitment , Civil Service Careers</a></p><p>The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [ <a href="https://www.cifas.org.uk/fpn" target="_blank">https://www.cifas.org.uk/fpn</a>].</p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. <a href="https://www.civil-service-careers.gov.uk/prison-leaver-recruitment/" target="_blank">Read more about prison leaver recruitment (opens in new window)</a>.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Lucy Dowding</li><li>Email : <a href="mailto:recruitment@ofgem.gov.uk" target="_blank">recruitment@ofgem.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:recruitment@ofgem.gov.uk" target="_blank">recruitment@ofgem.gov.uk</a></li></ul><h4>Further information</h4>Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of these Recruitment Principles.<br><br>In the first instance, you should raise the matter directly via <a href="mailto:recruitment@ofgem.gov.uk" target="_blank">recruitment@ofgem.gov.uk</a>. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission, please visit their website.<br><br><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzU5NTkmdmVyaWZ5PTU3OWI4MWIzMjI0MmVmMjUyM2ZjNDQ4MTMwYmRmZGJh" target="_blank">442480 Operations Analyst Role Profile Opens in new window</a> (pdf, 140kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzU5NjAmdmVyaWZ5PTA1NTcxOTUwMTNjYzY4ODMxYzAwMWJjNDlhNTVmMWEx" target="_blank">442480 Operations Analyst - Candidate Pack Opens in new window</a> (pdf, 663kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzU5NjEmdmVyaWZ5PTBhZjBkNjVmMGFmNmMzZTg4ZTg0YmE0ODFlMjRiYTc1" target="_blank">Terms and Conditions Apr25 Opens in new window</a> (pdf, 335kB)

OFGEM

Case Reviewer (Glasgow)

<h4>Job summary</h4>Please refer to Job Description<h4>Job description</h4><p><strong>Proud to serve. Proud to keep justice going.</strong></p><p>Our Admin Officers play a critical role, providing excellent administrative support and customer service to court users, judiciary and management. </p><p></p><p><strong>About us</strong></p><p>HM Courts &amp; Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.</p><p><br><strong>Your role</strong></p><p>Working as part of a team, you will contribute to the overall operational, performance and service standard targets across your area of work. You will progress cases through the court/tribunal system and provide administrative support to functions within HMCTS. You will have regular contact with court / tribunal users, which could include members of the Judiciary and the legal profession.</p><p>You will be adaptable, able to multi-task and effectively carry out a variety of duties, which will include:</p><ul><li>· Preparing papers and files for court, tribunals, hearings and meetings</li><li>· Creating and updating records on our in-house computer system and data input</li><li>· Resulting courts accurately, interpreting accurately the information required on a court file.</li><li>· Checking and verifying documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures.</li><li>· Collecting and assembling information for returns, results, accounts, statements, warrants, statistical analysis, reports, etc </li><li>· Communicating with the Public, the Judiciary, other Court and Tribunal Users and Representatives of other Agencies and Organisations</li></ul><p><strong>Your skills and experience</strong></p><p>With a friendly and approachable manner, you’ll have good written and verbal communication skills with a desire to deliver proactive and effective support to customers by phone and email. You’ll be skilled in organising your time, prioritising efficiently, able to multi-task and adapt to using various software packages. You’ll enjoy working in a fast-paced environment and helping court users navigate the justice system.</p><p>Please refer to the job descriptionattachment for more information.</p><p></p><p><strong>Please make sure that you include your current duties and responsibilities in your CV.</strong></p><p></p><p>Lead Criterion:<br><br>Statement of Suitability. A sift based on the statement of suitability may be held if a large number of applications are received.</p><p><strong>Further details:</strong></p><p>These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy. </p><p>Applications for part-time working would be considered however due to the nature of the role the minimum hours would be 3 full days per week</p><p><strong>Skilled Worker Visa</strong></p><p>This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules.</p><p>From 22 July 2025, the Government introduced changes to the Skilled Worker visa route. The department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa prior to the 22 July 2025 changes. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.</p><p>If you are applying for this role and you have not held a Skilled Worker visa prior to the 22 July 2025 changes, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.</p><p>The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. <a href="https://www.gov.uk/skilled-worker-visa" target="_blank">You can read more about Skilled Worker visas and the eligibility criteria here.</a></p><p><strong>Technical Skills</strong></p><p>Using your CV as a reference, please provide a summary of the key responsibilities from your previous experience that is most relevant to the Admin Officer position. Begin with your most recent experience and work backwards. For each position, include the job title, duration of employment, and a concise overview of your main duties. (Maximum 250 words). <br><br>This section is intended to help us understand where and how you gained experience in: Customer service, administration, IT systems and applying attention to detail in your work<br><br>Please avoid repeating content from your Statement of Suitability. That section should focus on what you can do, supported by specific examples. This question, by contrast, is about what you’ve done and the context in which your experience was gained.</p><h4>Person specification</h4>Please refer to Job Description<h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Communicating and Influencing</li><li>Managing a Quality Service</li><li>Delivering at Pace</li></ul><h4>Technical skills</h4><p>We'll assess you against these technical skills during the selection process:</p><ul><li>Please see Job Description</li></ul><h4>Benefits</h4>Alongside your salary of £25,582, HM Courts and Tribunals Service contributes £7,411 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><ul><li>Access to learning and development</li><li>A working environment that supports a range of flexible working options to enhance your work life balance</li><li>A working culture which encourages inclusion and diversity</li><li>A <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank">Civil Service pension</a> with an employer contribution of 28.97%</li><li>Annual Leave</li><li>Public Holidays</li><li>Season Ticket Advance</li></ul><p><br><br>For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page. <br><br>Link: <a href="https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ" target="_blank">https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ</a></p><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours, Strengths, Experience and Technical skills.<a href="https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ" target="_blank">https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ</a><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : SSCL Recruitment Enquiries Team</li><li>Email : <a href="mailto:moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk" target="_blank">moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk</a></li><li>Telephone : 0345 241 5359</li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk" target="_blank">moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk</a></li></ul><h4>Further information</h4>Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (<a href="mailto:Moj-recruitment-vetting-enquiries@gov.sscl.com" target="_blank">Moj-recruitment-vetting-enquiries@gov.sscl.com</a>) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: <a href="http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/" target="_blank">http://civilservicecommission.independent.gov.uk/civil-service-recruitm…</a><br><br><a href="https://jobs.justice.gov.uk/careers/JobDetail/13286?entityId=13286" target="_blank">https://jobs.justice.gov.uk/careers/JobDetail/13286?entityId=13286</a>

HM Courts and Tribunals Service

Admin Officer (Ref: 13286)

Administration Officer - Cardiff Magistrates Court (Ref: 12808)

<h4>Job summary</h4>Please refer to Job Description<h4>Job description</h4><p><strong>Proud to serve. Proud to keep justice going.</strong></p><p>Our Admin Officers play a critical role, providing excellent administrative support and customer service to court users, judiciary and management. </p><p><strong>About us</strong></p><p>HM Courts &amp; Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply. <br></p><p><strong>Your role</strong></p><p>Working as part of a team, you will contribute to the overall operational, performance and service standard targets across your area of work. You will progress cases through the court/tribunal system and provide administrative support to functions within HMCTS. You will have regular contact with court / tribunal users, which could include members of the Judiciary and the legal profession. </p><p>You will be adaptable, able to multi-task and effectively carry out a variety of duties, which will include: </p><ul><li>Preparing papers and files for court, tribunals, hearings and meetings </li><li>Creating and updating records on our in-house computer system and data input </li><li>Resulting courts accurately, interpreting accurately the information required on a court file. </li><li>Checking and verifying documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures. </li><li>Collecting and assembling information for returns, results, accounts, statements, warrants, statistical analysis, reports, etc </li><li>Communicating with the Public, the Judiciary, other Court and Tribunal Users and Representatives of other Agencies and Organisations </li></ul><p><strong>Your skills and experience</strong></p><p>With a friendly and approachable manner, you’ll have good written and verbal communication skills with a desire to deliver proactive and effective support to customers by phone and email. You’ll be skilled in organising your time, prioritising efficiently, able to multi-task and adapt to using various software packages. You’ll enjoy working in a fast-paced environment and helping court users navigate the justice system.</p><p>Please refer to the job descriptionattachment for more information.</p><p><strong>Please make sure that you include your current duties and responsibilities in your CV.</strong></p><p>Lead Criterion: <br><br>Statement of Suitability. A sift based on the statement of suitability may be held if a large number of applications are received.</p><p><strong>Further details:</strong></p><p>These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy. </p><p>Applications for part-time working would be considered however due to the nature of the role the minimum hours would be 3 full days per week</p><p><strong>Skilled Worker Visa </strong></p><p>This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules.</p><p>From 22 July 2025, the Government introduced changes to the Skilled Worker visa route. The department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa prior to the 22 July 2025 changes. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.</p><p>If you are applying for this role and you have not held a Skilled Worker visa prior to the 22 July 2025 changes, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.</p><p>The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. <a href="https://www.gov.uk/skilled-worker-visa" target="_blank">You can read more about Skilled Worker visas and the eligibility criteria here.</a></p><h4>Person specification</h4>Please refer to Job Description<h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Communicating and Influencing</li><li>Managing a Quality Service</li><li>Delivering at Pace</li></ul><h4>Benefits</h4>Alongside your salary of £25,582, HM Courts and Tribunals Service contributes £7,411 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><ul><li>Access to learning and development</li><li>A working environment that supports a range of flexible working options to enhance your work life balance</li><li>A working culture which encourages inclusion and diversity</li><li>A <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank">Civil Service pension</a> with an employer contribution of 28.97%</li><li>Annual Leave</li><li>Public Holidays</li><li>Season Ticket Advance</li></ul><p><br><br>For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page. <br><br>Link: <a href="https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ" target="_blank">https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ</a></p><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours, Strengths and Experience.<a href="https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ" target="_blank">https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ</a><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : SSCL Recruitment Enquiries Team</li><li>Email : <a href="mailto:moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk" target="_blank">moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk</a></li><li>Telephone : 0345 241 5359</li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk" target="_blank">moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk</a></li></ul><h4>Further information</h4>Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (<a href="mailto:Moj-recruitment-vetting-enquiries@gov.sscl.com" target="_blank">Moj-recruitment-vetting-enquiries@gov.sscl.com</a>) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: <a href="http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/" target="_blank">http://civilservicecommission.independent.gov.uk/civil-service-recruitm…</a><br><br><a href="https://jobs.justice.gov.uk/careers/JobDetail/13284?entityId=13284" target="_blank">https://jobs.justice.gov.uk/careers/JobDetail/13284?entityId=13284</a>

Admin Officer (Ref: 13284)

<h4>Job summary</h4>Please refer to Job Description<h4>Job description</h4><p><strong>Proud to serve. Proud to keep justice going.</strong></p><p>Our Team Leaders play a critical role in helping deliver justice, this role will enable you to <a href></a>demonstrate and develop your leadership skills. You <a href></a>are responsible for making sure your team deliver excellent administrative support and customer service to service users, judiciary and management. </p><p><strong>About us</strong></p><p><a href></a>HM Courts &amp; Tribunals Service (HMCTS) <a href></a>is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply. </p><p><strong>Your role</strong></p><p>Leading your team, you’ll focus on the team’s area of work, making sure that work is prioritised and organised and your team fully skilled to meet <a href></a>objectives<a href></a></p><p>You will contribute to the delivery of operational, performance and service standard targets and <a href></a>provide statistical data for the management team and judiciary. Your keen eye for detail and desire for continuous improvement is key to your success. Monitoring and analysing performance areas and trends, conducting ongoing reviews of procedures and work practices is essential, as is your ability to successfully recommend improvements, navigate change and manage the implementation of new initiatives and legislation. </p><p>This is a challenging and rewarding role, key to the smooth running of operational functions throughout HMCTS. We’re committed to helping you develop your leadership skills, through our HMCTS leadership offer. This <a href></a>provides a wide range of activities from development programmes to accessible bite-size guides to help build your ability and confidence to lead, guide and inspire others. </p><p><strong>Your skills and experience</strong></p><ul><li>Ability to motivate and support your team to deliver excellent customer service and achieve effective performance.</li><li>Experience of working in an administrative role in a customer-focussed environment</li></ul><ul><li><a href></a>IT proficient with the ability to learn and adapt to different technologies and software packages. </li></ul><ul><li>Excellent communication, organisational and prioritisation skills</li></ul><p>Please refer to the job description attachment for more information.</p><p><strong>Further details:</strong></p><p>New recruits to the Civil Service joining MoJ are expected to join at the band minimum.</p><p>These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. </p><p>Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered <a href></a>in accordance with the MoJ’s Flexible Working policy. </p><p>Applications for part-time working would be considered however due to the nature of the role the minimum hours would be 30 hours per week over 4 days. </p><p><strong>Skilled Worker Visa </strong></p><p><strong>This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules.</strong></p><p><strong>From 22 July 2025, the Government introduced changes to the Skilled Worker visa route. The department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa prior to the 22 July 2025 changes. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.</strong></p><p><strong>If you are applying for this role and you have not held a Skilled Worker visa prior to the 22 July 2025 changes, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.</strong></p><p><strong>The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. </strong><a href="https://www.gov.uk/skilled-worker-visa" target="_blank"><strong>You can read more about Skilled Worker visas and the eligibility criteria here.</strong></a></p><p><strong>Lead Criterion</strong></p><p>A sift based on the lead behaviour (Leadership) may be held if a large number of applications are received. </p><p><strong>Location</strong></p><p>This post will be based at Derby County Court, Derby Combined Court Centre, Morledge, Derby, DE1 2XE.</p><h4>Person specification</h4>Please refer to Job Description<h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Leadership</li><li>Making Effective Decisions</li><li>Communicating and Influencing</li></ul><h4>Benefits</h4>Alongside your salary of £29,303, HM Courts and Tribunals Service contributes £8,489 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><ul><li>Access to learning and development</li><li>A working environment that supports a range of flexible working options to enhance your work life balance</li><li>A working culture which encourages inclusion and diversity</li><li>A <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank">Civil Service pension</a> with an employer contribution of 28.97%</li><li>Annual Leave</li><li>Public Holidays</li><li>Season Ticket Advance</li></ul><p><br><br>For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page. <br><br>Link: <a href="https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ" target="_blank">https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ</a></p><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours, Strengths and Experience.<a href="https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ" target="_blank">https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ</a><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. <a href="https://www.civil-service-careers.gov.uk/prison-leaver-recruitment/" target="_blank">Read more about prison leaver recruitment (opens in new window)</a>.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : SSCL Recruitment Enquiries Team</li><li>Email : <a href="mailto:moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk" target="_blank">moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk</a></li><li>Telephone : 0345 241 5359</li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk" target="_blank">moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk</a></li></ul><h4>Further information</h4>Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (<a href="mailto:Moj-recruitment-vetting-enquiries@gov.sscl.com" target="_blank">Moj-recruitment-vetting-enquiries@gov.sscl.com</a>) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: <a href="http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/" target="_blank">http://civilservicecommission.independent.gov.uk/civil-service-recruitm…</a><br><br><a href="https://jobs.justice.gov.uk/careers/JobDetail/13295?entityId=13295" target="_blank">https://jobs.justice.gov.uk/careers/JobDetail/13295?entityId=13295</a>

Team Leader - Derby (Ref: 13295)

<h4>Job summary</h4>Please refer to Job Description<h4>Job description</h4><p><strong>Proud to serve. Proud to keep justice going.</strong></p><p>Our Delivery Managers play a critical role helping deliver justice. if you’re customer focussed, intent on delivering excellent service, enthusiastic about leading and motivating a team, then this role gives you the opportunity to play a pivotal role in Lincoln Magistrates’ and Crown Court.</p><p><strong>About us</strong></p><p>HM Courts &amp; Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice.</p><p><strong>About your role</strong></p><p>Lincoln Magistrates’ and Crown Courts sits within HMCTS’ Midlands region in the Lincolnshire and Nottinghamshire Cluster supported by the Operations Manager and Court Delivery Managers.</p><p>You’re responsible for the smooth running of Lincoln Magistrates’ and Crown Court, leading your team and supporting your Operations Manager to meet operational needs, deliver cluster performance objectives and provide a consistent and customer-focused service.</p><p>You’re able to maintain positive and effective working relationships with the judiciary, supporting agencies, voluntary and user groups and strive for continuous improvement to improve operational efficiency, working with agencies to improve service levels. You’re familiar with work environments that are process and compliance driven and able to constructively manage complaints and complete corrective actions within set timescales. You understand the importance of Health and Safety, IT/Workstation compliance and identifying and escalating any Court facilities issues to HMCTS Estates teams.</p><p><strong>About you</strong></p><p>Are you a hands-on problem solver with the ability to engage with people at all levels and to deliver excellent service through effectively leading a team? Are you able to reflect on an issue and take a collaborative and diplomatic approach to your work? If you do, this varied and challenging role is for you. A confident communicator, you will use your skills and abilities to effectively work and engage with all court users, lead the team and set local priorities and objectives aligned to national/regional strategies and plans.</p><p>Driven by your enthusiasm to provide excellent customer service through your team, you know that employee engagement, morale and motivation is key to delivering a highly effective performance. You’re able to give direction and close support to managers to develop their team plans to form part of the overall business plan for the cluster, making sure that targets are met, and the team is resourced and trained effectively to meet your allocated budget, identifying and implementing solutions to local problems.</p><p>If you are ready to take on a challenging and rewarding role with real purpose apply today.</p><p>Please refer to the job description attachment for more information.</p><p><strong>Further details:</strong></p><p>These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public.</p><p>Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.</p><p>Applications for part-time working would be considered however due to the nature of the role the minimum hours would be 32 hours per week over 5 days.</p><p><strong>Skilled Worker Visa</strong></p><p>This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules.</p><p>From 22 July 2025, the Government introduced changes to the Skilled Worker visa route. The department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa prior to the 22 July 2025 changes. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.</p><p>If you are applying for this role and you have not held a Skilled Worker visa prior to the 22 July 2025 changes, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.</p><p>The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. <a href="https://www.gov.uk/skilled-worker-visa" target="_blank"><strong>You can read more about Skilled Worker visas and the eligibility criteria here.</strong></a></p><p><strong>Lead Criterion</strong></p><p>A sift based on the lead behaviour (Leadership) may be held if a large number of applications are received.</p><p><strong>Location</strong></p><p>This post will be based at Lincoln Crown Court, The Castle, Lincoln, LN1 3GA or Lincoln Magistrates’ Court,</p><p>The Court House, 358 High Street, Lincoln, LN5 7QA and will cover both Courts.</p><h4>Person specification</h4>Please refer to Job Description<h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Leadership</li><li>Changing and Improving</li><li>Making Effective Decisions</li><li>Communicating and Influencing</li></ul><h4>Benefits</h4>Alongside your salary of £35,335, HM Courts and Tribunals Service contributes £10,236 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><ul><li>Access to learning and development</li><li>A working environment that supports a range of flexible working options to enhance your work life balance</li><li>A working culture which encourages inclusion and diversity</li><li>A <a href="https://www.civilservicepensionscheme.org.uk/members/joining-the-civil-service-pension-scheme/" target="_blank">Civil Service pension</a> with an employer contribution of 28.97%</li><li>Annual Leave</li><li>Public Holidays</li><li>Season Ticket Advance</li></ul><p><br><br>For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page. <br><br>Link: <a href="https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ" target="_blank">https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ</a></p><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours, Strengths and Experience.<a href="https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ" target="_blank">https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ</a><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : SSCL Recruitment Enquiries Team</li><li>Email : <a href="mailto:moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk" target="_blank">moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk</a></li><li>Telephone : 0345 241 5359</li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk" target="_blank">moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk</a></li></ul><h4>Further information</h4>Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (<a href="mailto:Moj-recruitment-vetting-enquiries@gov.sscl.com" target="_blank">Moj-recruitment-vetting-enquiries@gov.sscl.com</a>) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: <a href="http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/" target="_blank">http://civilservicecommission.independent.gov.uk/civil-service-recruitm…</a><br><br><a href="https://jobs.justice.gov.uk/careers/JobDetail/13307?entityId=13307" target="_blank">https://jobs.justice.gov.uk/careers/JobDetail/13307?entityId=13307</a>

Delivery Manager - Lincoln (Ref: 13307)

<h4>Job summary</h4>Please refer to Job Description<h4>Job description</h4><p><strong>Proud to serve. Proud to keep justice going.</strong></p><p>Our Team Leaders play a critical role in helping deliver justice, this role will enable you to demonstrate and develop your leadership skills. You are responsible for making sure your team deliver excellent administrative support and customer service to service users, judiciary and management.</p><p><strong>About us</strong></p><p>HM Courts &amp; Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply. </p><p><strong>Your role</strong></p><p>Leading your team, you’ll focus on the team’s area of work, making sure that work is prioritised and organised and your team fully skilled to meet objectives. As an effective Team Leader, you recognise the importance of the team’s overall wellbeing and can motivate your team to succeed.</p><p>You will contribute to the delivery of operational, performance and service standard targets and provide statistical data for the management team and judiciary. Your keen eye for detail and desire for continuous improvement is key to your success. Monitoring and analysing performance areas and trends, conducting ongoing reviews of procedures and work practices is essential, as is your ability to successfully recommend improvements, navigate change and manage the implementation of new initiatives and legislation. </p><p>This is a challenging and rewarding role, key to the smooth running of operational functions throughout HMCTS. We’re committed to helping you develop your leadership skills, through our HMCTS leadership offer. This provides a wide range of activities from development programmes to accessible bite-size guides to help build your ability and confidence to lead, guide and inspire others.</p><p><strong>Your skills and experience</strong></p><ul><li>Ability to motivate and support your team to deliver excellent customer service and achieve effective performance.</li><li>Experience of working in an administrative role in a customer-focussed environment</li><li>IT proficient with the ability to learn and adapt to different technologies and software packages.</li><li>Excellent communication, organisational and prioritisation skills</li></ul><p>Please refer to the job description attachment for more information. </p><p><strong>Further details:</strong></p><p>New recruits to the Civil Service joining MoJ are expected to join at the band minimum.</p><p>These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public.</p><p>Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy. </p><p>Applications for part-time working would be considered however due to the nature of the role the minimum hours would be 30 hours per week over 4 days. These days must be Tuesday, Wednesday, Thursday and Friday. </p><p><strong>Skilled Worker Visa</strong></p><p><strong>This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules.</strong></p><p>From 22 July 2025, the Government introduced changes to the Skilled Worker visa route. The department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa prior to the 22 July 2025 changes. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.</p><p>If you are applying for this role and you have not held a Skilled Worker visa prior to the 22 July 2025 changes, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.</p><p>The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. <a href="https://www.gov.uk/skilled-worker-visa" target="_blank">You can read more about Skilled Worker visas and the eligibility criteria here.</a></p><h4>Person specification</h4>Please refer to Job Description<h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Making Effective Decisions</li><li>Leadership</li><li>Communicating and Influencing</li></ul><h4>Benefits</h4>Alongside your salary of £29,303, HM Courts and Tribunals Service contributes £8,489 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><ul><li>Access to learning and development</li><li>A working environment that supports a range of flexible working options to enhance your work life balance</li><li>A working culture which encourages inclusion and diversity</li><li>A <a href="https://www.civilservicepensionscheme.org.uk/members/joining-the-civil-service-pension-scheme/" target="_blank">Civil Service pension</a> with an employer contribution of 28.97%</li><li>Annual Leave</li><li>Public Holidays</li><li>Season Ticket Advance</li></ul><p>For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page. <br><br>Link: <a href="https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ" target="_blank">https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ</a></p><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours, Strengths and Experience.<a href="https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ" target="_blank">https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ</a><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. <a href="https://www.civil-service-careers.gov.uk/prison-leaver-recruitment/" target="_blank">Read more about prison leaver recruitment (opens in new window)</a>.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : SSCL Recruitment Enquiries Team</li><li>Email : <a href="mailto:moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk" target="_blank">moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk</a></li><li>Telephone : 0345 241 5359</li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk" target="_blank">moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk</a></li></ul><h4>Further information</h4>Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (<a href="mailto:Moj-recruitment-vetting-enquiries@gov.sscl.com" target="_blank">Moj-recruitment-vetting-enquiries@gov.sscl.com</a>) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: <a href="http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/" target="_blank">http://civilservicecommission.independent.gov.uk/civil-service-recruitm…</a><br><br><a href="https://justicejobs.avature.net/internalcareers/JobDetail/12941?entityId=12941" target="_blank">https://justicejobs.avature.net/internalcareers/JobDetail/12941?entityId=12941</a>

Team Leader - Barnsley (Ref: 12941)

<h4>Job summary</h4><p>The Head of Service Delivery, Customer Service, is a senior leadership role, responsible for providing visible and empowering leadership across multi-site service operations. The post holder will work closely with Service Delivery and Customer and Strategy Leadership teams to deliver efficient, high-quality customer focused service ensuring that the organisation meets its service standards and customer satisfaction targets.</p><p>Passionate about people and public service, the individual will be accountable for the delivery of high quality customer service across all contact points, including customer support centres and complaints resolution teams. The successful candidate will champion customer satisfaction, drive continual improvement initiatives, and foster a culture of excellence through effective coaching and leadership. This role directly supports the HMLR 2025 strategy of creating easy services for everyone. The Head of Customer Service will champion initiatives that streamline processes, enhance service efficiency, and ensure that every customer touchpoint reflects a commitment to excellence and inclusivity.<br><br>This is a prime opportunity for an experienced customer service leader to shape customer experience and drive service excellence in a multi-site hybrid environment. The Head of Customer Service plays a vital role in defining the organisation’s reputation by delivering effective, customer-centric solutions.<br><br>Success in this position requires strong stakeholder engagement skills, influence at all organisational levels, and a dedication to high service quality and accessibility.</p><p>Check out the video below to see what it is like working for our Service Delivery directorate.</p><h4>Job description</h4><p>The successful candidate will embed a culture of empowerment through a coaching approach to leadership, driving high performance, operational excellence, and strong leadership capability across the service. They will deliver improved outcomes for customers by ensuring effective performance across Customer Support Centres, Complaints, and Resolution Teams, promoting customer focus and continuous improvement at every opportunity.</p><p>They will champion innovation and efficiency by evolving the customer support framework, leveraging technology and customer insight, and enabling teams to identify and implement creative solutions to service delivery challenges.</p><p>Working collaboratively with multi-disciplinary teams, they will design and deliver services that meet customer needs, ensuring performance against agreed Key Performance Indicators and Critical Success Factors. They will provide clarity and leadership through organisational change, supporting colleagues through transformation while maintaining service standards and adopting best practice and industry developments.</p><p>The successful candidate will collaborate effectively with senior leaders and stakeholders, using data and business intelligence to drive measurable improvements and influence service design, whilst creating an environment that supports capability development, talent management, and succession planning, fostering high-performing teams across multiple sites.</p><p>They will align strategies and policies with organisational objectives and customer needs, advocate for the customer voice in service improvement initiatives, and ensure robust governance and accountability by setting and monitoring Service Level Agreements and Key Performance Indicators, while managing budgets and resources to deliver value for money.</p><h4>Person specification</h4><ul><li>Proven experience in a large multi-site and channel contact centre management, including complaint teams, demonstrating delivery of improved customer-focused outcomes. </li><li>Delivery of an improved customer experience at an organisational level</li><li>Proficient in analysing the Voice of the Customer; data, identifying trends, and using insights from customer feedback, complaints, and service metrics to drive evidence-based improvements and inform service enhancements</li><li>Ability to lead a high-performing culture and inspire teams to embrace new ways of working and continuous improvements. </li></ul><p>Due to the nature of the role regular travel to other HM Land Registry offices will be required, including some overnight stays. </p><p>Where an individual taking up the responsibility will be based in Swansea Office, the ability to speak Welsh is desirable.</p><p>For more information about the role and the full Person Specification, please see the attached Job Description.</p><h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Managing a Quality Service</li><li>Changing and Improving</li><li>Making Effective Decisions</li><li>Leadership</li><li>Delivering at Pace</li></ul><h4>Benefits</h4>Alongside your salary of £75,731, HM Land Registry contributes £21,939 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><p>#WeAreHMLR</p><p>At HM Land Registry our vision is a world leading property market as part of a thriving economy and a sustainable future. We are unique in terms of the economic and social impacts of our work, our ability to make a positive difference to the lives of our customers, our sense of mission, and our great people. They are the foundation of all we have achieved and all we aspire to in the future. We want our people to feel proud to work for HM Land Registry and able to fulfil their full potential.</p><p>We have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development, and flexible ways of working. We offer competitive pay and annual leave, attractive pension options and a wide range of other benefits.</p><ul><li><strong>We have integrity </strong>– we value honesty, trust and doing the right thing in the right way.</li><li><strong>We drive innovation </strong>– we are forward-thinking, embrace change and are continually improving our processes.</li><li><strong>We are professional</strong> – we value and grow our knowledge and professional expertise.</li><li><strong>We give assurance</strong> – we guarantee our services and provide confidence to the property market.</li></ul><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours, Strengths and Experience.<p>To apply, you will need to complete the short application form and copy and paste your CV onto the online application form detailing your qualifications and work history.</p><p>Your CV will be assessed against the essential experience criteria detailed in the attached Job Description.</p><p>The Personal Statement section (in no more than 1,000 words) should be used to outline your wider skills and experience for the role and detail how you meet the essential experience criteria listed below:</p><ul><li>Proven experience in a large multi-site and channel contact centre management, including complaint teams, demonstrating delivery of improved customer-focused outcomes. </li><li>Delivery of an improved customer experience at an organisational level</li><li>Proficient in analysing the Voice of the Customer; data, identifying trends, and using insights from customer feedback, complaints, and service metrics to drive evidence-based improvements and inform service enhancements </li><li>Ability to lead a high-performing culture and inspire teams to embrace new ways of working and continuous improvements. </li></ul><p>In the event of a high volume of applications for this vacancy, an initial sift will be conducted on your CV and a full sift only carried out on those applications that pass the initial sift stage.</p><p>Please review your application form before clicking ‘submit’ – once you have submitted, you will not be able to amend your application. Ensure your application form is received by the closing date for receipt of applications – this is 23:55pm on the advertised date.</p><p>The sift will take place shortly after the closing date. If successful at shortlisting stage, you will be invited to attend a face to face interview at one of our HMLR offices and deliver a pre-prepared presentation, from week commencing 26th January 2026. Further details will be provided on invitation to interview.</p><p>The blended interview will assess the essential experience and behaviours listed in the Job Description, as well as the strengths associated with the role. We want to hear your first, unrehearsed, natural response to the strength questions, and so we don’t advertise which strengths are being tested. The best way to prepare for <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">strengths questions</a> is to reflect on what you identify as your own personal strengths, and your preferred ways of working.</p><p>Please note that we will not be testing any of the desirable criteria throughout this process.</p><p>Candidates may refer to notes within their interview, but they should be used as a prompt only.</p><p>HMLR is accredited to the Disability Confident Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage may be invited to attend an interview. If you require the panel to consider a reasonable adjustment or there is anything else you would like the panel to take into consideration, you are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement.</p><p><strong>Visa Sponsorship</strong></p><p>Please note that we will only offer sponsorship for a skilled worker visa where a role is in a certain business critical category. This role <strong>does not </strong>meet that category, and <strong>we will not sponsor a skilled worker visa.</strong></p><p>You must ensure you have the appropriate right to work in the UK before applying. </p><p>You can <a href="https://www.gov.uk/government/publications/hm-land-registry-job-applicant-personal-information" target="_blank">find more information on how we use your personal data on our website.</a></p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. <a href="https://www.civil-service-careers.gov.uk/prison-leaver-recruitment/" target="_blank">Read more about prison leaver recruitment (opens in new window)</a>.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Emma Ellis</li><li>Email : <a href="mailto:Emma.Ellis@landregistry.gov.uk" target="_blank">Emma.Ellis@landregistry.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:hrresourcingteam2@landregistry.gov.uk" target="_blank">hrresourcingteam2@landregistry.gov.uk</a></li></ul><h4>Further information</h4>If you feel your application has not been treated in accordance to the Recruitment Principles and you wish to make a complaint, please email <a href="mailto:hrresourcingteam2@landregistry.gov.uk" target="_blank">hrresourcingteam2@landregistry.gov.uk</a> in the first instance. If you are not satisfied with the response you receive from HM Land Registry then you may take your complaint to the Civil Service Commission: <a href="http://civilservicecommission.independent.gov.uk/making-complaint/" target="_blank">http://civilservicecommission.independent.gov.uk/making-complaint/</a><br><br><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzY0OTQmdmVyaWZ5PTU3NjhlZjk0MGRkMWNlYjk1ZDhmMjkxZWJhMjAxNzNi" target="_blank">Head of Service Delivery - Customer Service Opens in new window</a> (pdf, 154kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzY0OTUmdmVyaWZ5PWYyZjQ1YWVjNTFlM2NkNmEyZDM1MzY4YzFiNWY4ZGVj" target="_blank">Service Delivery Candidate Pack 2026 Opens in new window</a> (pdf, 1677kB)

HM Land Registry

Head of Service Delivery - Customer Service

<h4>Job summary</h4>Please refer to Job Description<h4>Job description</h4><p><strong>Proud to Serve. Proud to keep justice going.</strong></p><p>As a bailiff you will play a vital role in the UK’s Justice System working on the front line, dealing with people who are at some of the most challenging points of their lives.</p><p><strong>About us </strong></p><p><strong>HM Courts &amp; Tribunals Service (HMCTS) is an agency of the Ministry of Justice. We provide support for the legal system across England and Wales, ensuring justice works for everyone.</strong></p><p>Our Justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society. It protects some of the most vulnerable people in our communities, from families in crisis to claimants and commercial businesses. We have a responsibility to deliver a Justice system that is accessible to everyone and operates efficiently.</p><p>As part of our recruitment process for this bailiff vacancy, we aim to support candidates by sharing interview questions in advance. If you are selected for interview, you will receive the questions relating to the assessed behaviours when we notify you that you are required to book your interview slot. This will help you prepare and reflect on relevant examples from your experience.</p><p>During the interview, the panel will ask follow-up questions to explore your responses in more depth and gain further insight into your skills and experience. Please note that strengths-based questions will not be shared in advance. </p><p>Assessed behaviours are:</p><ul><li>Making Effective Decisions</li><li>Managing a Quality Service</li><li>Communicating &amp; Influencing </li></ul><p><strong>We asked some bailiffs what they loved about their job, and here are their responses: </strong></p><p><em>“The best part of being a Bailiff for me is helping people. It is important to empathise and understand people’s situations and be able to guide them in the right direction whilst remaining professional. Every day is different, and you need to be prepared to deal with different and difficult situations as well as being open minded and relatable to people from all walks of life. </em></p><p><em>“Being a Bailiff, you will at times be working individually but we are all part of a team that can rely on each other for support and guidance when we need it”</em></p><p><em>“Many people will work with you to resolve something they may have been worrying about for some time and will be grateful for your input and assistance”</em></p><p><em>“We deliver various documents across our designated area; for companies, individuals in companies and for people in their homes”</em></p><p><strong>Your role</strong></p><p>We understand that this role will not suit everyone, but if you like a dynamic job that has different challenges each day, a bailiff role may suit you.</p><p>To be a successful bailiff, you will be an excellent communicator. You need to be able to swiftly assess circumstances, adapt accordingly and be a confident leader in emotionally charged situations.</p><p>As a Bailiff you will be visiting people in their homes and businesses, you must be able to calmly explain why you are visiting and what options are available to help resolve matters. You must be able to demonstrate empathy for court users, be non-judgmental but focussed on carrying out your role whilst fully respecting the customers that you meet.</p><p>You will be able to plan your days to manage your workload but be able to cope and adapt with plans changing at short notice.</p><p>We give you the option of using your own car or, following successful completion of your probation period, a lease car, (UK driving licence required for a lease car) so a full licence entitling you to drive permanently in Great Britain is essential. Fuel allowances are paid. You will receive full PPE and safety training to give you the knowledge and confidence to conduct your bailiff duties successfully. You should be familiar with using IT and be comfortable with receiving training on the courts case management systems. </p><p>If you have excellent customer service skills, prefer working away from an office, enjoy working by yourself or in a small team and like your days to be varied, then working as a bailiff may be the job for you.</p><p>Not to be confused with private Bailiffs, this role gives you the opportunity to make a difference in HMCTS and develop your career within the Civil Service.</p><p>We’re passionate about delivering Justice for everybody in the UK. That means having a diverse workforce that fully represents the people we serve so if you have the confidence and desire to make a difference and are interested in making a difference, please apply.</p><p>Please refer to the job descriptionattachment for more information.</p><p><strong>Further information:</strong></p><p>The Bailiff role in HMCTS currently attracts a £2,000 per annum allowance. The Bailiff allowance is role specific, non-pensionable and can be reviewed, removed and/or changed at any time without notice and would end when moving to a different role.</p><p>Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.</p><p>Applications for part-time working would be considered however due to the nature of the role the minimum hours would be 30 hours per week over 5 days.</p><p><strong>Skilled Worker Visa </strong></p><p>From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. This role does not meet the eligibility criteria for sponsorship in accordance with the current immigration rules if you looking to apply for a Skilled Worker Visa for the first time.</p><p>The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.</p><p>If you are applying for this role and you do not meet the new eligibility criteria for sponsorship (or the transitional provisions), you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.</p><p>The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. <a href="https://www.gov.uk/skilled-worker-visa" target="_blank"><strong>You can read more about Skilled Worker visas and the eligibility criteria here.</strong></a></p><p><strong>Location</strong></p><p>This post will be based at Warwickshire Justice Centre, Vicarage Street, Nuneaton, CV11 4JU.</p><p>For further information please see the following link:</p><p><a href="https://www.youtube.com/watch?v=_erJ-yMuJ4M" target="_blank">Becoming an HMCTS Bailiff: Flexible Hours, Real Support, Real Impact</a></p><h4>Person specification</h4>Please refer to Job Description<h4>Licences</h4>Full UK driving licence entitling you to drive permanently in Great Britain<h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Making Effective Decisions</li><li>Communicating and Influencing</li><li>Managing a Quality Service</li></ul><h4>Benefits</h4>Alongside your salary of £25,582, HM Courts and Tribunals Service contributes £7,411 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><ul><li>Access to learning and development</li><li>A working environment that supports a range of flexible working options to enhance your work life balance</li><li>A working culture which encourages inclusion and diversity</li><li>A <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank">Civil Service pension</a> with an employer contribution of 28.97%</li><li>Annual Leave</li><li>Public Holidays</li><li>Season Ticket Advance</li></ul><p><br><br>For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page. <br><br>Link: <a href="https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ" target="_blank">https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ</a></p><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours, Strengths and Experience.<p><a href="https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ" target="_blank">https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ</a></p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : SSCL Recruitment Enquiries Team</li><li>Email : <a href="mailto:moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk" target="_blank">moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk</a></li><li>Telephone : 0345 241 5359</li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk" target="_blank">moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk</a></li></ul><h4>Further information</h4>Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (<a href="mailto:Moj-recruitment-vetting-enquiries@gov.sscl.com" target="_blank">Moj-recruitment-vetting-enquiries@gov.sscl.com</a>) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: <a href="http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/" target="_blank">http://civilservicecommission.independent.gov.uk/civil-service-recruitm…</a><br><br><a href="https://jobs.justice.gov.uk/careers/JobDetail/13087?entityId=13087" target="_blank">https://jobs.justice.gov.uk/careers/JobDetail/13087?entityId=13087</a>

Bailiff - Nuneaton (Ref: 13087)

<h4>Job summary</h4>This position is based Nationally<h4>Job description</h4><p>The Service Desk Manager role within HMCTS Digital and Technology Services (DTS) involves management and leadership responsibilities, providing essential services to our users as part of the Live Operations team. The post holder will have the opportunity to contribute to building and implementing the new digital operating model for HMCTS, at the heart of the future organisation.</p><p>The Service Desk Manager is responsible for the operation, support, maintenance and improvement of the DTS Service Desk (1LS) team. This includes ensuring SLAs are continually achieved, and that support is provided by 1LS team for all current and new HMCTS Digital products.</p><p>The role reports to the Service Support Lead and will have line management responsibility within the Live Operations team of the Senior Service Desk Analysts (SSDAs) and the Knowledge Manager, as well as indirect line management of the wider DTS Service Desk Team (SDAs), who will work together to share expertise and provide cover.</p><p><strong>The DTS Service Desk teams operating hours are 0800 – 1800 Monday – Friday (excluding bank holidays) and 0800 – 1400 Saturday.</strong></p><p><strong>There will be a requirement for frequent travel to the three main hubs (Salford, Birmingham, and London).</strong></p><p><strong>Key Responsibilities:</strong></p><p><strong>Operations:</strong></p><ul><li>Responsible for overseeing the knowledge management function. </li><li>Identify and explore opportunities for service and business improvement. Drive analysis and identify, prioritise, and implement improvements and efficiencies, ensuring that the organisation derives maximum value from services. This includes recognising the potential for automation of processes, determining costs and benefits of new approaches and managing change or assisting implementation where needed.</li><li>Manage customer service functions, including responding to issue reports and information requests. Use the results of customer satisfaction measurements to improve service and enhance customer experience.</li><li>Responsible for the end-to-end service delivery: from designing to developing to delivering and operating. Ensure IT products, suppliers and vendors come together to deliver an IT service. Ownership of Service Desk metrics ensuring service is provided to meet business requirements.</li><li>Stay abreast of industry developments to make cost-effective use of new and emerging tools and technologies.</li><li>Understand users and identify their needs based on evidence. Engage in meaningful interactions and relationships with users. Put users first and manage competing priorities.</li><li>Be responsible for the resourcing and development of the team, including the preparation and coordination of service transition activities.</li><li>Ensure the support team undertakes appropriate development to remain confident advising on current issues.</li><li>Provide clear, consistent leadership across the 1LS team, ensuring SSDAs, Knowledge Manager and SDAs understand expectations, role modelling positive behaviours and maintaining a proactive, customer-focused culture.</li><li>Promote consistent ways of working across all hubs, reinforcing standards and maintaining alignment of processes and behaviours.</li></ul><p><strong>Analysis:</strong></p><ul><li>Oversee the preparation and maintenance of analysis of data and requirements to understand user needs, offering guidance and communications to support operating and improving their performance of the Service Management team for Incident Management.</li><li>Establish training needs and knowledge transfer requirements, ensuring these are delivered where required.</li><li>Act as a central contact point for all digital and technology Incidents related to DTS Live Operations.</li><li>Support SSDAs and Knowledge Manager in developing their analytical and operational decision-making skills, ensuring they are confident, proactive leaders within the team.</li></ul><p><strong>Skills &amp; Experience:</strong></p><p> We’re looking for an individual with strong interpersonal skills who enjoys working with delivery-focused and agile multidisciplinary teams. You will also contribute to the wider community and share your skills and experiences with others across HMCTS, MOJ and the wider Government, as required.</p><p><strong>Essential Criteria:</strong></p><ul><li>Experience of managing and leading a medium to large first line Service Desk (30+), including supporting and developing team leaders in their day-to-day leadership responsibilities.</li><li>Demonstrable ability to foster a positive team culture, address performance concerns constructively, and embed continuous improvement</li><li>A minimum Level 3 ITIL qualification.</li><li>An in-depth understanding of Service Management Frameworks principles and processes and experience of working in a Service Management / ITIL environment.</li><li>Proven experience of leading an excellent customer service team, proactively identifying opportunities for improvement and driving high performance.</li><li>Experience of working collaboratively with Senior Heads of Departments and multi-disciplinary teams.</li><li>Experience of working in large, complex organisations.</li><li>Excellent written and spoken communication skills with experience of successfully influencing others, negotiating effectively, and winning over audiences and ability to motivate a team.</li><li>Ability and experience of engaging with senior management and stakeholders, clearly representing your work and the performance of your team.</li><li>Strong problem-solving abilities and analytical skills.</li><li>Experience in identifying service / product gaps and managing these continual service improvements, issues, and risks to ensure stable and successful Operation of your Product/Service.</li><li>Either a strong technical background with a high level of technical knowledge and experience with workplace products and/or infrastructure services or a strong business background with an understanding of HMCTS users and the technology used.</li></ul><h4>Person specification</h4>Please refer to Job Description<h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Changing and Improving</li><li>Communicating and Influencing</li><li>Making Effective Decisions</li><li>Managing a Quality Service</li></ul><h4>Technical skills</h4><p>We'll assess you against these technical skills during the selection process:</p><ul><li>Capability skill 1: Customer Service Management</li><li>Capability skill 2: User Focus,</li><li>Capability skill 3: IT Service Reporting</li><li>Capability skill 4: Service Focus</li><li>Capability skill 5: Continual Service Improvement</li><li>Capability skill 6: Problem Management</li><li>Capability skill 7: Ownership &amp; Initiative</li><li>Capability skill 8: Service Management Framework Knowledge</li></ul><h4>Benefits</h4>Alongside your salary of £42,914, HM Courts and Tribunals Service contributes £12,432 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><ul><li>Access to learning and development</li><li>A working environment that supports a range of flexible working options to enhance your work life balance</li><li>A working culture which encourages inclusion and diversity</li><li>A <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank">Civil Service pension</a> with an employer contribution of 28.97%</li><li>Annual Leave</li><li>Public Holidays</li><li>Season Ticket Advance</li></ul><p><br><br>For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page. <br><br>Link: <a href="https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ" target="_blank">https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ</a></p><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours, Experience and Technical skills.<a href="https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ" target="_blank">https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ</a><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is <a href="https://www.gov.uk/government/publications/national-security-vetting-advice-for-people-who-are-being-vetted" target="_blank">security check (opens in a new window)</a>.<br><br><a href="https://www.gov.uk/government/publications/vetting-explained-and-our-vetting-charter/the-vetting-charter" target="_blank">See our vetting charter (opens in a new window)</a>.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. <a href="https://www.civil-service-careers.gov.uk/prison-leaver-recruitment/" target="_blank">Read more about prison leaver recruitment (opens in new window)</a>.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : SSCL Recruitment Enquiries Team</li><li>Email : <a href="mailto:moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk" target="_blank">moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk</a></li><li>Telephone : 0345 241 5359</li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk" target="_blank">moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk</a></li></ul><h4>Further information</h4>Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (<a href="mailto:Moj-recruitment-vetting-enquiries@gov.sscl.com" target="_blank">Moj-recruitment-vetting-enquiries@gov.sscl.com</a>) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: <a href="http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/" target="_blank">http://civilservicecommission.independent.gov.uk/civil-service-recruitm…</a><br><br><a href="https://jobs.justice.gov.uk/careers/JobDetail/13067?entityId=13067" target="_blank">https://jobs.justice.gov.uk/careers/JobDetail/13067?entityId=13067</a>

Service Desk Manager (Ref: 13067)

<h4>Job summary</h4><p>Have you completed the 2nd year of a relevant IT-related degree programme by the start date September 2025 and are you looking for a placement year in industry? If so, we would love to hear from you. </p><p>HM Land Registry (HMLR) are looking for four enthusiastic undergraduates to join a forward thinking organisation that recognises talent and encourages personal development. </p><p>It's an exciting time to join us as we continue on a major digital transformation programme. Our existing software systems form part of the critical national infrastructure, safeguarding land and property ownership valued at £7 trillion, enabling over £1 trillion worth of personal and commercial lending to be secured against property across England and Wales.</p><h4>Job description</h4><p>You will be joining HM Land Registry in September 2026, for a 12 month placement within our Transformation and Technology directorate in the vibrant, waterfront city of Plymouth. There are four posts available for a Junior DevOps Engineer, Infrastructure Engineer Server Management, Infrastructure Engineer Security and Infrastructure Engineer Databases. </p><p><strong>Main duties: </strong></p><ul><li>Provide technical support for maintenance of IT Infrastructure and platforms, as part of a wider infrastructure engineering community.</li><li>Assist in the planning and management of technical changes related to your IT Operations specialism.</li><li>Pro-actively support live services. Taking the responsibility for the resolution of live incidents or escalation, as appropriate. Support continuous enhancements to live services and systems to prevent service outage.</li><li>Take responsibility for assimilating and developing own knowledge base, keeping up to date with emerging technologies and sharing this across the wider infrastructure community.</li><li>Produce and maintain technical team documentation.</li><li>Share knowledge and experience with others, in line with the continuous improvement agenda and to help build capability within the IT Operations Practice</li></ul><p><strong>What will you get from us?</strong><br><br>A year tailored to meet your development needs and experience in a variety of different areas. We will work with you to ensure that you get the most out of your time working with us. We will support your development aspirations and offer flexibility in your working week, to enable you to achieve a positive work life balance.</p><p>HMLR believe that a blended approach to where you work may give you an improved experience and has clear business benefits. We expect everyone to typically spend at least 60% of their working time in the office. Please note in the training period, for the first 2 to 4 weeks, it will be expected that you spend 100% of your time in the office. </p><p>Please see the attached candidate pack for further information.</p><h4>Person specification</h4><p>You must have completed the 2nd year of a relevant (IT-related) degree programme by the start of September 2026 and are looking for a placement year in industry. </p><p>You have the following Essential Experience: </p><ul><li>Effective communication skills, including ability to interact and build working relation with engineers and other stakeholders.</li><li>Technical information gathering, analysis and problem solving.</li></ul><p>Please refer to the Desirable Technical Skills required for the role you are applying for. </p><p>Please note that these posts are not available for those that have completed a Masters degree. </p><p>For more information about the role and HMLR, please see the attached candidate pack.</p><h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Making Effective Decisions</li><li>Delivering at Pace</li><li>Working Together</li></ul><h4>Technical skills</h4><p>We'll assess you against these technical skills during the selection process:</p><ul><li>Please see 'Essential Technical Skills' under each job description</li></ul><h4>Benefits</h4>Alongside your salary of £32,114, HM Land Registry contributes £9,303 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><a href="https://www.gov.uk/government/organisations/land-registry/about/recruitment#what-hm-land-registry-can-offer-you" target="_blank">https://www.gov.uk/government/organisations/land-registry/about/recruitment#what-hm-land-registry-can-offer-you</a><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours, Experience and Technical skills.<p>Please cut and paste an anonymous CV into the online application form and include your qualifications and career history. </p><p>You will be asked to complete a personal statement (in no more than 1000 words). This will be used to provide details of how you meet the 'Essential Experience' criteria listed under each description</p><p><strong>Essential Experience </strong><strong>Infrastructure Engineer </strong><strong>Criteria</strong><strong>: Security, Databases, Server </strong><strong>Management </strong>​</p><ul><li>An interest in learning how IT operating systems, IT security, databases or programmes work​</li><li>Coding experience, whether from university, personal projects or self-teaching, along with a passion for solving problems. ​</li><li>Testing ideas and working with others and being open to learning ​</li><li>Developing technical skills​</li><li>An interest in Operating Systems i.e. Windows, Linux​</li></ul><p><strong>Essential Experience </strong><strong>Junior DevOps Engineer </strong><strong>Criteria</strong>​</p><ul><li>Experience of programming skills (e.g. Python, PHP, Ruby, Java)​</li><li>Basic knowledge of using Linux operating systems​</li><li>Awareness and interest in working in a DevOps environment.​</li><li>Awareness of Cloud Hosting provider and understanding the benefits they provide</li></ul><p>Please review your application form before clicking ‘submit’ – once you have submitted, you will not be able to amend your application. Ensure your application form is received by 23:55 on Monday 2 February 2026.</p><p>The sift will take place once we have received your application and if successful at shortlisting stage, you will be invited to attend a blended interview, in our Plymouth office. Interviews will take place shortly after shortlisting stage. </p><p>The blended interview will assess your technical skills, essential experience and strengths associated with the role. We want to hear your first, unrehearsed, natural response to the strength questions, and so we don’t advertise which strengths are being tested. The best way to prepare for <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">strengths questions</a> is to reflect on what you identify as your own personal strengths, and your preferred ways of working.<br><br>Candidates may refer to notes within their interview but they should be used as a prompt only.</p><p>HMLR is accredited to the Disability Confidence Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage are guaranteed an invitation to interview.<br>If any candidate requires the panel to consider a reasonable adjustment or there is anything else they would like the panel to take into consideration they are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement.</p><p>You can <a href="https://www.gov.uk/government/publications/hm-land-registry-job-applicant-personal-information" target="_blank"> find more information on how we use your personal data on our website.</a></p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must meet the security requirements before they can be appointed. The level of security needed is <a href="https://www.gov.uk/government/publications/national-security-vetting-advice-for-people-who-are-being-vetted" target="_blank">security check (opens in a new window)</a>.<br><br><a href="https://www.gov.uk/government/publications/vetting-explained-and-our-vetting-charter/the-vetting-charter" target="_blank">See our vetting charter (opens in a new window)</a>.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Chris Hatton</li><li>Email : <a href="mailto:christopher.hatton@landregistry.gov.uk" target="_blank">christopher.hatton@landregistry.gov.uk</a></li><li>Telephone : .</li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:hrresourcingteam2@landregistry.gov.uk" target="_blank">hrresourcingteam2@landregistry.gov.uk</a></li></ul><h4>Further information</h4>If you feel your application has not been treated in accordance to the Recruitment Principles and you wish to make a complaint, please email <a href="mailto:hrresourcingteam2@landregistry.gov.uk" target="_blank">hrresourcingteam2@landregistry.gov.uk</a> in the first instance. If you are not satisfied with the response you receive from HM Land Registry then you may take your complaint to the Civil Service Commission: <a href="http://civilservicecommission.independent.gov.uk/making-complaint/" target="_blank">http://civilservicecommission.independent.gov.uk/making-complaint/</a><br><br><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzYwMjQmdmVyaWZ5PWYzYzdmODIyYzFlZjBmODY5ZGNjM2M2ZjEyMDNiYjMxJnJlcXNpZz0xNzY2NDY1NTAzLTQzN2Y1NDYzNTVlYzBiOTUwYzk4NmJlOGU3MWQ0NDNiYTFmYzA1NDI=" target="_blank">Student Placement Candidate Pack Opens in new window</a> (pdf, 2744kB)

IT Ops Student Placement

<h4>Job summary</h4>Please refer to Job Description<h4>Job description</h4><p><strong>Proud to Serve. Proud to keep justice going.</strong></p><p>As a bailiff you will play a vital role in the UK’s Justice System working on the front line, dealing with people who are at some of the most challenging points of their lives.</p><p><strong>About us</strong></p><p><strong>HM Courts &amp; Tribunals Service (HMCTS) is an agency of the Ministry of Justice. We provide support for the legal system across England and Wales, ensuring justice works for everyone.</strong></p><p>Our Justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society. It protects some of the most vulnerable people in our communities, from families in crisis to claimants and commercial businesses. We have a responsibility to deliver a Justice system that is accessible to everyone and operates efficiently.</p><p>As part of our recruitment process for this bailiff vacancy, we aim to support candidates by sharing interview questions in advance. If you are selected for interview, you will receive the questions relating to the assessed behaviours when we notify you that you are required to book your interview slot. This will help you prepare and reflect on relevant examples from your experience.</p><p>During the interview, the panel will ask follow-up questions to explore your responses in more depth and gain further insight into your skills and experience. Please note that strengths-based questions will not be shared in advance. </p><p>Assessed behaviours are:</p><ul><li>Making Effective Decisions</li><li>Managing a Quality Service</li><li>Communicating &amp; Influencing </li></ul><p><strong>We asked some bailiffs what they loved about their job, and here are their responses:</strong></p><p>“The abilities you need as a bailiff is the ability to listen, to be a good communicator and you need a persuasive manner to explain that it’s an order from the Courts that has to be carried out, whilst, showing great empathy for customers.</p><p>I do love this job, its only my 3rd job since I left school, I’m 58, my first job I had for around 39 years, I probably haven’t got another 39 left, but if I did, I’d hope I’m still a bailiff.”</p><p>“Being a bailiff is incredibly rewarding…you are part of a select group within HMCTS, you can draw on the experience of colleagues who will always be on hand to give advice or support you when needed. It’s not just a job- it’s who you are and how you deliver it.”</p><p><strong>Your role</strong></p><p>We understand that this role will not suit everyone, but if you like a dynamic job that has different challenges each day a bailiff role may suit you.</p><p>To be a successful bailiff, you will be an excellent communicator. You need to be able to swiftly assess circumstances, adapt accordingly and be a confident leader in emotionally charged situations.</p><p>As a Bailiff you will be visiting people in their homes and businesses, you must be able to calmly explain why you are visiting and what options are available to help resolve matters. You must be able to demonstrate empathy for court users, be non-judgmental but focussed on carrying out your role whilst fully respecting the customers that you meet.</p><p>You will be able to plan your days to manage your workload but be able to cope and adapt with plans changing at short notice.</p><p>We give you the option of using your own car or, following successful completion of your probation period, a lease car, (UK driving licence required for a lease car) so a full licence entitling you to drive permanently in Great Britain is essential. Fuel allowances are paid. You will receive full PPE and safety training to give you the knowledge and confidence to conduct your bailiff duties successfully. You should be familiar with using IT and be comfortable with receiving training on the courts case management systems.</p><p>If you have excellent customer service skills, prefer working away from an office, enjoy working by yourself or in a small team and like your days to be varied, then working as a bailiff may be the job for you.</p><p>Not to be confused with private Bailiffs, this role gives you the opportunity to make a difference in HMCTS and develop your career within the Civil Service.</p><p><a href></a>We’re passionate about delivering Justice for everybody in the UK. That means having a diverse workforce that fully represents the people we serve so if you have the confidence and desire to make a difference and are interested, please apply.</p><p>Please refer to the job description attachment for more information.</p><p><strong>Further information:</strong></p><p>The Bailiff role in HMCTS currently attracts a £2,000 per annum allowance. The Bailiff allowance is role specific, non-pensionable and can be reviewed, removed and/or changed at any time without notice and would end when moving to a different role.</p><p>Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.</p><p>Applications for part-time working would be considered however due to the nature of the role the minimum hours considered for the full time posts would be 22.2 hours per week over 3 full days.</p><p><strong>Locations</strong></p><p><strong>X 1 at Bradford County Court, BD1 1JA.</strong></p><p><strong>X 1 at Huddersfield County Court, HD1 2RR</strong></p><p><strong>x 2 Scarborough, YO12 7AE</strong></p><p></p><p>For the Scarborough post, regular travel across North Yorkshire will be required.</p><p>For posts in Bradford and Huddersfield, regular travel across West Yorkshire will be required.</p><p>The reserve list for this campaign will be managed in accordance with location preference/s, as indicated in your application. We will appoint in merit list order for each location outlined in the vacancy and hold a separate locational reserve list for each of these locations. After appointments have been made using this locational appointment process, any remaining candidates who met the benchmark for the role will remain on a locational reserve list in accordance with their preferences for 12 months<strong>. Please only indicate preferences where you are prepared to work.</strong></p><p> If you are subsequently offered a role from the reserve list for a location preference indicated in your application and decline it, you will be removed from the reserve list for the vacancy, across all locational preferences.</p><p><strong>Interviews</strong></p><p>Requests for virtual interviews and alternate dates will only be considered in exceptional circumstances or as part of a reasonable adjustment.</p><p><strong>Skilled Worker Visa</strong></p><p>From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. This role does not meet the eligibility criteria for sponsorship in accordance with the current immigration rules if you looking to apply for a Skilled Worker Visa for the first time.</p><p>The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.</p><p>If you are applying for this role and you do not meet the new eligibility criteria for sponsorship (or the transitional provisions), you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.</p><p>The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. <a href="https://www.gov.uk/skilled-worker-visa" target="_blank"><strong>You can read more about Skilled Worker visas and the eligibility criteria here.</strong></a></p><p><strong>For further information please see the following link: </strong></p><p><a href="https://www.youtube.com/watch?v=_erJ-yMuJ4M" target="_blank"><strong>Becoming an HMCTS Bailiff: Flexible Hours, Real Support, Real Impact</strong></a></p><h4>Person specification</h4>Please refer to Job Description<h4>Licences</h4>Full UK driving licence entitling you to drive permanently in Great Britain<h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Making Effective Decisions</li><li>Managing a Quality Service</li><li>Communicating and Influencing</li></ul><h4>Benefits</h4>Alongside your salary of £25,582, HM Courts and Tribunals Service contributes £7,411 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><ul><li>Access to learning and development</li><li>A working environment that supports a range of flexible working options to enhance your work life balance</li><li>A working culture which encourages inclusion and diversity</li><li>A <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank">Civil Service pension</a> with an employer contribution of 28.97%</li><li>Annual Leave</li><li>Public Holidays</li><li>Season Ticket Advance</li></ul><p><br><br>For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page. <br><br>Link: <a href="https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ" target="_blank">https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ</a></p><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours, Strengths and Experience.<a href="https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ" target="_blank">https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ</a><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : SSCL Recruitment Enquiries Team</li><li>Email : <a href="mailto:moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk" target="_blank">moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk</a></li><li>Telephone : 0345 241 5359</li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk" target="_blank">moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk</a></li></ul><h4>Further information</h4>Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (<a href="mailto:Moj-recruitment-vetting-enquiries@gov.sscl.com" target="_blank">Moj-recruitment-vetting-enquiries@gov.sscl.com</a>) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: <a href="http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/" target="_blank">http://civilservicecommission.independent.gov.uk/civil-service-recruitm…</a><br><br><a href="https://jobs.justice.gov.uk/careers/JobDetail/13101?entityId=13101" target="_blank">https://jobs.justice.gov.uk/careers/JobDetail/13101?entityId=13101</a>

Bailiff - North West Yorkshire (Ref: 13101)

<h4>Job summary</h4>Please refer to Job Description<h4>Job description</h4><p><strong>Proud to serve. Proud to keep justice going.</strong></p><p>Our Admin Officers play a critical role, providing excellent administrative support and customer service to court users, judiciary and management.</p><p><strong>About us</strong></p><p>HM Courts &amp; Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply. <br><br><strong>Your role</strong></p><p>Magistrates Court Admin staff are responsible for the management of the criminal digital files in preparation for hearings.</p><p>Other duties can include booking interpreters, hosting video links, typing orders and answering queries whether over the phone, by post or email from the judiciary, professionals or the public.</p><p>You will be assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS. </p><p><strong>Your skills and experience </strong></p><p>With a friendly and approachable manner, you’ll have excellent attention to detail and good written and verbal communication skills. You have a desire to deliver proactive and effective support to customers by phone and email. You’ll be skilled in organising your time, prioritising efficiently, able to multi-task and adapt to using various software packages. You’ll enjoy working in a busy environment and helping court users navigate the justice system. </p><p>Please refer to the job description attachment for more information.</p><p><strong>Lead Criterion</strong>: <strong>Statement of Suitability. </strong>A sift based on the statement of suitability may be held if a large number of applications are received.</p><p><strong>Further details:</strong></p><p>These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.</p><p><strong>This is a business-critical role requiring full time hours only </strong></p><p><strong>Skilled Worker Visa </strong></p><p><strong>This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules.</strong></p><p>From 22 July 2025, the Government introduced changes to the Skilled Worker visa route. The department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa prior to the 22 July 2025 changes. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.</p><p>If you are applying for this role and you have not held a Skilled Worker visa prior to the 22 July 2025 changes, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.</p><p>The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. <a href="https://www.gov.uk/skilled-worker-visa" target="_blank">You can read more about Skilled Worker visas and the eligibility criteria here.</a></p><p>Technical 1</p><p>Using your CV as a reference, please provide a summary of the key responsibilities from your previous experience that is most relevant to the Admin Officer position. Begin with your most recent experience and work backwards. For each position, include the job title, duration of employment, and a concise overview of your main duties. (Maximum 250 words). <br>This section is intended to help us understand where and how you gained experience in: Customer service, administration, IT systems and applying attention to detail in your work<br>Please avoid repeating content from your Statement of Suitability. That section should focus on what you can do, supported by specific examples. This question, by contrast, is about what you’ve done and the context in which your experience was gained.</p><h4>Person specification</h4>Please refer to Job Description<h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Communicating and Influencing</li><li>Managing a Quality Service</li><li>Delivering at Pace</li></ul><h4>Technical skills</h4><p>We'll assess you against these technical skills during the selection process:</p><ul><li>Please refer to Job Description</li></ul><h4>Benefits</h4>Alongside your salary of £25,582, HM Courts and Tribunals Service contributes £7,411 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><ul><li>Access to learning and development</li><li>A working environment that supports a range of flexible working options to enhance your work life balance</li><li>A working culture which encourages inclusion and diversity</li><li>A <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank">Civil Service pension</a> with an employer contribution of 28.97%</li><li>Annual Leave</li><li>Public Holidays</li><li>Season Ticket Advance</li></ul><p><br><br>For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page. <br><br>Link: <a href="https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ" target="_blank">https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ</a></p><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours, Strengths, Experience and Technical skills.<a href="https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ" target="_blank">https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ</a><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : SSCL Recruitment Enquiries Team</li><li>Email : <a href="mailto:moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk" target="_blank">moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk</a></li><li>Telephone : 0345 241 5359</li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk" target="_blank">moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk</a></li></ul><h4>Further information</h4>Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (<a href="mailto:Moj-recruitment-vetting-enquiries@gov.sscl.com" target="_blank">Moj-recruitment-vetting-enquiries@gov.sscl.com</a>) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: <a href="http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/" target="_blank">http://civilservicecommission.independent.gov.uk/civil-service-recruitm…</a><br><br><a href="https://jobs.justice.gov.uk/careers/JobDetail/13068?entityId=13068" target="_blank">https://jobs.justice.gov.uk/careers/JobDetail/13068?entityId=13068</a>

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