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Whilst previous experience of cemeteries and crematorium administration and a knowledge of industry best practice for the transfer of grave ownership is desirable, it is not essential.

Good interpersonal, communication and writing skills are essential. You will also need the ability to work efficiently in a fast paced environment to offer a responsive service within strict deadlines. You will be expected to work to established procedures using the specialist Epilog Sequel database system to accurately process statutory records. You will also be able to use a variety of Microsoft office computer packages.

All the staff in Bereavement Services work as part of a team to complete this vital work. You will be expected to provide cover for other posts and take part in working parties to improve the service. It is a requirement to be able to undertake overtime to adapt to changing funeral demands and to ensure that phone cover is provided between 8.30 and 5.00pm.

About You

You will demonstrate a record of achievement in front-line service delivery in a sensitive environment including conducting regular and in-depth interviews with members of the public. You will have experience in accurate internal and statutory record keeping and cash handling. You will be confident in the use of IT and relevant operating systems including the use of databases, word processing and spreadsheets. A knowledge of Cemeteries and Crematorium administration as well as a working understanding of Cemeteries and Crematorium legislative framework is desirable but not essential.

Applicants should demonstrate a proven track record of delivering high-quality customer service. Holding an ICS Customer Service Award, or an equivalent qualification, is desirable. You will need to be prepared to work towards an appropriate qualification such as the ICCM Transfer of Ownership or equivalent. You will have a professional appearance and the ability to adapt working hours to meet job requirements e.g. cover for absent colleagues.

You will demonstrate an understanding of and commitment to Health and Safety in the workplace and to the public.

For an informal discussion about the post, please contact Meryl.Bindon@havering.gov.uk

The closing date for the receipt of applications is 22/07/2026, however interest in this job may be high and we therefore reserve the right to close the vacancy early.

You will be notified if your application has been successful. Interview date to be confirmed.

Please view Job Profile here

Additional Information

We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering.

The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.

Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.

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About us

With its excellent transport links into central London, extensive town centre regeneration and the highest concentration of green space anywhere in London, Havering has a unique offer as a place to live, work and visit. By making the most of its position and opportunities, Havering is becoming a hub for start-ups and expanding businesses, as well as construction, logistics, engineering and manufacturing industries.
Find out why you should work for Havering Council.

Salary range

£31,611 - £33,987 per year