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ROLE OF THE JOB

You will deliver effective tenancy management to customers within a defined geographical area and be a key point of contact for customer to deliver a range of tenancy management services including; changes in tenancies, property inspections, tenancy breaches and estate management. You will carry out home visits to all customers on a regular, planned basis to identify and assist with any issues that may support the sustainability of the tenancy.

You will be responsible for planning and conducting regular inspections of the neighbourhood in partnership with customers, Councillors, Police and Local Services and develop a continuous action plan to ensure that the neighbourhoods are maintained as safe and attractive places.

You will be responsible for the matching and allocation of properties and then arranging and carrying out accompanied viewings, ensuring all sign ups of new tenancies including garage tenancies are carried out in a timely manner to maximise rental income and minimise potential rent loss.

You will also actively develop and promote resident engagement at a neighbourhood level, attending meetings and other activities where appropriate including those which occur outside of normal office hours.

This role is offered on a part time basis, working 20 hours per week across 3 days.

REQUIREMENTS OF THE JOB

• NVQ level 3 or equivalent
• Social Housing or Customer focused based experience
• You will be a highly motivated, customer focused individual who thrives on making a positive difference to others, the successful candidate will work well with others and be able to form strong partnerships.
• Valid UK driving license and have use of a vehicle

Why choose us?

We have some outstanding benefits and perks to offer you, including:

• 26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees)
• Automatic enrolment into the Local Government Pension Scheme
• Flexi scheme (if applicable) – up to 2 days flexible leave available per month (pro rata for part-time employees)
• To see all our excellent benefits and perks, please click here.

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Further information

Please note that this is a part time position.

For guidance on completing your application and for information about our Equality and Diversity principles, please see the attached guidance notes here.

We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria.

Alternative application format:

British Sign Language: northumberlandcc-cs.signvideo.net

For those with speech difficulties or hearing loss: Text relay service dial 018001 01670 623930

Although we advertise on North East Jobs, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications.