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Job summary

We are seeking a Governance and Secretariat Officer to join our Governance & Secretariat Team (GST), part of the Office of General Counsel Directorate. This is an exciting opportunity to work at the heart of Ofgem, supporting our Board, Committees and Executive Leadership.

Working closely with Ofgem’s Board members and Senior Leadership Team, you will have exposure to the workings of a regulatory body which plays a crucial role in making sure energy markets work in the interests of consumers, both now and in the future.

You will hold a critical role in a high-profile team, delivering a complex and fast-paced secretariat function with a wide range of responsibilities.

Your work will include providing administrative support for Board and executive-level meetings, ensuring they are organised effectively and run smoothly. This includes preparing meeting packs, supporting the administration of meeting outputs such as minutes and actions, and helping to ensure Non-Executive Directors are fully supported in their roles. You will also manage and prioritise activity within the team’s high-volume Secretariat inbox, ensuring queries and actions are progressed appropriately.

Alongside this, you will support the team in the effective use of Microsoft and other digital tools, helping to maintain strong information management practices and high administrative standards. Through proactive use of processes, checklists and tools, you will contribute to delivering a governance and secretariat service that is recognised across the organisation as professional, efficient and high quality.

Strong organisational skills, excellent attention to detail and the ability to manage multiple competing priorities will be essential in this busy and varied role.

This position would suit an organised and proactive individual who enjoys working in a fast-paced environment, communicates effectively with a range of stakeholders and takes pride in delivering high-quality support. Experience in governance, risk, assurance or another operational delivery role would be beneficial.

This role supports multiple senior meetings and business requirements may mean flexibility is needed at times to align with Board meeting schedules and key deadlines. While the role can be based in Cardiff or Glasgow, the successful candidate will be expected to attend the London office approximately 1-2 times per month to support key meetings and stakeholder engagement.

Read on to find out more!

Job description

Key Responsibilities

• A high-profile role responsible for supporting the day-to-day duties of a complex fast paced Secretariat function, providing support to Ofgem’s Board, its Committees and Executive Leadership.
• Responsible for providing administrative support to management to organise the various Board and executive level meetings, to ensure they run smoothly.
• Providing administrative support to ensure our Non-Executive Directors are supported in their roles and redirecting queries to appropriate colleagues.
• Providing support on preparing meeting packs and assisting in the administration of outputs from board meetings such as minutes and actions.
• Ensure the high volume, fast-paced Secretariat inbox is effectively organised and administration tasks and emails are actioned appropriately.
• Supporting the team in proficient use of Microsoft and other digital tools, including effective information management.

Whilst we will try to be supportive of flexible working arrangements, this role is very busy supporting multiple senior meetings, so the business requirements mean that the candidate may need to flex their working patterns at times to align with, and support, board meeting times and deadlines.

This role will include some travel to London, Glasgow, Cardiff or other areas as needed to support the Board.

Key Outputs and Deliverables

• Proactive use of internal processes, checklists, and tools, ensuring administrative tasks are delivered accurately by deadlines.
• The Secretariat inbox and Sharepoint folders are organised and key administrative tasks are actively prioritised and progressed.
• Meetings are scheduled and administered effectively.
• Timely and effective support is provided to Non-Executive Directors.
• Governance and secretariat support that is seen as providing a high-quality professional service by the rest of the organisation.

Key Stakeholder Relationships

Internal

• Deputy Director Governance and Secretariat
• Head of Governance & Secretariat
• Governance and Secretariat Managers/Senior Managers
• Ofgem Senior Leadership Team and Non-Executive Directors.

Person specification

Please ensure you demonstrate clearly within your supporting statement, how you meet each of the criteria below (not more than 1250 words).

In the event of receiving a large number of applications an initial sift may take place on just the identified lead criteria indicated below.

Essential Criteria:

• An organised, proactive person with excellent attention to detail and a can-do attitude (Lead Criteria).
• Excellent communication skills, both verbal and written, which are appropriate for a range of stakeholders.
• Capable of working in a fast-paced environment and able to keep track of multiple tasks, to ensure all requirements are completed to deadline.
• Proficient in the use of all Microsoft software, including MS Teams, Outlook, Word and Excel.

Desirable Critieria:

• Experience of working in Governance, Risk, Assurance or another operational delivery role would be beneficial.

Behaviours

We'll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Delivering at Pace
• Working Together
• Communicating and Influencing

Benefits

Alongside your salary of £26,694, OFGEM contributes £7,733 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Ability and Experience.

When you press the ‘Apply now’ button, you will be directed to a Civil Service test – guidance for this can be found here Civil Service online tests - GOV.UK (www.gov.uk).The test you are due to take is not timed and you can complete it at your own pace. Upon passing the test, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.

You will then be asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential criteria listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the criteria listed in the role profile. In the event of receiving a large number of applications, an initial sift may take place on just the lead criteria indicated in the essential criteria.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [https://www.cifas.org.uk/fpn].

At Ofgem, we expect our staff to carry out their roles with honesty, fairness and openness. They should follow the Civil Service code and be free from any influence or bias. We are committed to making sure interests are recognised, declared and managed appropriately so that we can fulfil our duties as an energy regulator. Our Conflicts of Interest policy outlines the types of interests Ofgem staff must declare before onboarding, and the rules they must follow throughout employment so that we can clearly demonstrate that our decisions are not influenced by private interests.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Lisa Buchanan
• Email : recruitment@ofgem.gov.uk

Recruitment team

• Email : recruitment@ofgem.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of these Recruitment Principles.

In the first instance, you should raise the matter directly via recruitment@ofgem.gov.uk. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission, please visit their website.

Attachments

Candidate Pack_Governance and Secretariat Officer (471954) Opens in new window (pdf, 692kB)471954 - Governance and Secretariat Officer - Role Profile Opens in new window (pdf, 177kB)Terms & Conditions April 2025 Opens in new window (pdf, 323kB)