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Job Details:

Salary range: £34,359 - £37,509 per annum. Salary negotiable depending upon experience.
Work location: 155 Westbourne Terrace, London, W2 6JX
Hours per week: 36
Contract type: Permanent
Closing date: 18 August 2026

About Us:

THE EXTRAORDINARY STORY OF THE IMPOSSIBLE DREAM

Housing and Commercial Partnerships in Westminster City Council is a world of extraordinary stories. Where people use their vision and commitment to open doors for the next generations.

Nothing beats the feeling of helping someone find their passion. At Westminster City Council, our City Lions team helps young local people engage with culture, creativity and dreams. When they came across a lonely, isolated 16-year-old who called himself a failure, they knew what to do. They worked 1-2-1 to find the thing this boy really loved. YouTube, it turned out. But it’s impossible to turn that into a career, right? Wrong. A week later, he was enrolled on the British Film Institute film-making programme. It was the ultimate light-bulb moment. And it turned him into what he is today – a budding Spielberg with a world of opportunity at his feet.

Please view the extraordinary story of the Impossible Dream here.

The Role:

As a Repairs Administration Officer, you can make your own powerful contribution to Westminster’s success. Working in the Housing and Commercial Partnership Directorate, you’ll support the Repairs Complaints Team with the organisation and follow-through needed to keep the service running well for residents.

You’ll provide day-to-day administrative support to the Complaints Manager and Complaints Officers, helping them respond to residents in a timely and professional way. This is a role where sensitivity and attention to detail really matter, as the information you manage will help the team respond to complaints.

A big part of your role will be keeping the team’s dashboard, inbox and active worksheets up to date. You’ll gather information from local surveyors, make sure it is detailed and accurate, and help keep things moving within target deadlines. If something looks like it could cause a delay or create a problem, you’ll help flag it early and work with the team to resolve it.

You’ll also help organise meetings, from booking rooms and sharing papers to preparing agendas and arranging hospitality where needed. You’ll attend team meetings, take notes and follow up on actions, making sure everyone is on the same page about what needs to happen next.

Alongside this, you’ll keep records accurate and well managed across the Repairs Complaints Service, using the right platforms and formats in line with information security policies. By staying organised, responsive and focused on quality, you’ll play an important role in helping the team deliver a better service for residents.

Please refer to the Job Description for more information.

About You:

You’ll be used to supporting officers in a fast-paced workplace, where priorities can change quickly and deadlines matter. You’ll be comfortable managing inboxes, coordinating tasks and keeping the momentum going, while staying organised and paying close attention to detail.

You’ll be good at building relationships with everyone, whether that’s your colleagues, residents, or external customers. A sensitive and diplomatic approach will help you handle different conversations professionally, especially when things are sensitive.

Clear communication will be important in this role. You’ll be able to write and speak confidently, keep people informed and help influence or engage others where needed. You’ll also be quick to understand new information, think through options and suggest practical ideas when something needs improving.

You’ll also bring strong IT skills across Microsoft products, along with good organisation and time management. Most importantly, you’ll be someone who can stay calm under pressure, work well across different teams and support the delivery of equality and diversity through the way you work every day.

Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking their first job and who wish to be considered under our scheme, will automatically be invited to interview should they meet the essential criteria for the role.

What We Offer:

Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council is one in which our communities are at the heart of our decision-making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe. At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is Our Westminster Way. To find out more about how we do this visit https://www.westminster.gov.uk/health-and-social-care/

As a forward-thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working. 

The Council is a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.    

We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.

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