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Job summary

The SFO’s Case Management System will be the primary source for case-related information and process execution by the SFO. The solution is based on software provided as a service by Clue Computing Company Ltd, based in Bristol. Although Clue Computing Company Ltd provide the Software as a Service (SaaS) the SFO retains a responsibility for managing and administering its own version and configuration of the technology. The role of the Senior CMS Administrator is to provide the in-house technical support for the CMS.

• The Senior CMS Administrator is part of the SFO’s CMS Service Team.
• The Senior CMS Administrator role covers the following main areas:
• Ensuring the CMS remains functional and its processes, functions and features meet the needs of case teams.
• Working as part of the support and maintenance processes, both alongside the SFO support desk and the supplier.
• Delivering any changes to the CMS that fall within the requirements of the SFO.
• Working with Case Controllers and case teams to keep the system working efficiently and trouble-free.
• Managing the configuration files and any associated version control of products that are specific to the SFO’s instance of the solution.
• Provide line management and day to day oversight of the CMS Administrator.

The Senior CMS Administrator is predominantly a technical role but requires a good understanding of the SFO’s processes and organisational structure. It will provide ample development opportunities through providing support to and cover for other members of the team in addition to the immediate line management of the CMS Administrator.

Job description

As a Senior CMS Administrator (Case Management System) you will be responsible for:

• Managing the Joiners, Movers and Leavers process of users of the CMS and ensuring alignment to the SFO’s wider processes.
• Producing the monthly CMS access report for Case Controllers to ensure compliance.
• Managing the Permission Groups of which users are members, and the permissions granted to the registers in Clue.
• Managing the workflow, case assignment and teams of which users can be members.
• Modifying the menus, help files and drop-down lists that appear when records are created or modified.
• Managing the users that can interrogate the audit log.
• Adding Custom Fields to the Clue Registers with the appropriate permissions.

For more information about the role and for a full list of key responsibilities,please see attached Job Pack.

Person specification

See above and attached Job Pack.

Behaviours

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Managing a Quality Service
• Working Together

Benefits

Alongside your salary of £39,809, Serious Fraud Office contributes £11,532 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

Option to join the Civil Service pension scheme. For further details, click here http://www.civilservice.gov.uk/pensions ​

Generous annual leave provision of 25 days which increases to 30 days after five years’ service plus an additional day in recognition of the King’s Birthday and the option to buy or sell up to five days’ leave per year. Different terms may apply if you are already a Civil Servant. ​

Discretionary performance-related bonus scheme. ​

Interest-free season travel ticket, bicycle loan and cycle to work scheme. ​

Access to the Rental Deposit Salary Advance Scheme which assists employees in meeting the costs of deposits for privately rented homes. ​

Opportunities for learning and development. ​

Flexible working arrangements and family-friendly policies. ​

Voucher for eye care and discounted spectacles. ​

Access to a range of discounts through membership of the Civil Service Sports and Social Club, CSSC Sports and Leisure. http://www.cssc.co.uk/ ​

Maternity and paternity leave provision over and above the statutory entitlements. ​

Access to My CPS Rewards Gateway. My CPS Rewards offers staff a range of rewards and savings including: ​

• Discounts with high street retailers ​
• Savings on grocery shopping at a range of supermarkets ​
• Special salary sacrifice and recognition schemes ​
• Reloadable gift cards and e-cards ​
• Instant vouchers ​

Any move to the Serious Fraud Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/​

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Application stage

As part of the application process you will be required to provide:

• A personal statement of no more than 500 words to demonstrate how you meet the following criteria:
• • Proficient in working with Case Management Systems or similar, including exposure to external suppliers.
  • Experience of working in an IT-related role requiring strong attention to detail and a focus on quality outcomes
  • Ability to communicate effectively with technical and non-technical stakeholders

• A supporting CV outlining your job history.

As part of the sift stage, a telephone screen will be conducted for candidates who pass the initial sift. This will take place on either the 27th,28th or 29th July and this is an opportunity to provide further information on your skills and experience. Successful candidates at this stage will progress to the interview stage.

It will not be possible to provide feedback to applicants who are unsuccessful at the application stage.

Interview Stage

Behaviours and experience criteria as outlined in the job pack will be tested at interview.

Timeline

Initial Sift to take place from 16th July.

Telephone Screens to take place on 27th, 28th and 29th July.

Interviews are expected to take place 12th - 14th Augustat the SFO offices.

All dates are indicative and subject to change.

Successful candidates must meet the security requirements before they can be appointed. To be eligible you must meet the following residency requirements dependent of the level of security vetting required:

• SC: 5 years residency in the United Kingdom preceding this application.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : People and Culture
• Email : People@sfo.gov.uk

Recruitment team

• Email : People@sfo.gov.uk

Further information

For external competitions there is no appeal against the selection decision. However, individuals have a right to appeal if they feel that the principle of appointment on merit through fair and open competition and the Civil Service Commissioners’ recruitment principles have not been met. Individuals who want to appeal should do this by setting out their grounds for appeal in an email for the attention of Head of People to People@sfo.gov.uk. If, after an internal appeal, you still believe that the Civil Service Commissioners’ Principles have not been
met, then you can contact the Commission directly: Complaints should be sent in writing to: Civil Service Commission, Room G08 ,1 Horse Guards Road, London SW1A 2HQ. Email info@csc.gov.uk

Attachments

Senior CMS Administrator (CMS) - Job Description Opens in new window (pdf, 403kB)