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Job summary

You will join the Data Product Development division, which provides strategic oversight for public health data products and platforms across UKHSA. The division supports products such as the UKHSA data dashboard and internal tools that share data and information to guide public health decision making. The role sits within the Data Product Development team in the Digital and Data directorate, Chief Data Officer (CDO) group. You will work with a Senior Interaction Researcher, Senior Content Designer and Senior Performance Analyst, reporting to the Head of Data Product User-Centred Design. The team brings together product thinking, agile delivery and user-centred design to deliver secure digital and data products that meet user needs and support public health outcomes.

Working for your organisation

We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce.

UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.

Please visit our careers site for more information https://gov.uk/ukhsa/careers

Job description

As a senior user researcher, you will:

• Analyse and synthesise user research data to present clear user insights and actionable finding
• Drive awareness of user research practices and advocate for user needs to be embedded in strategy, policy and service design
• Involve teams and colleagues across UKHSA in user research so they develop a deep understanding of users and their needs
• Act as the voice of users in service design and make evidence-based recommendations to stakeholders
• Assure the quality of research practice so it meets government and NHS standards, and inclusion and accessibility requirements
• Work with other insight professions to identify common themes and pain points
• Contribute to UKHSA's user-centred design community of practice
• Line manage staff and provide coaching and support to staff across UKHSA

As a senior user researcher, you will work as part of a multidisciplinary squad collaborating with teams across UKHSA. You will help shape the design, development and continuous improvement of user research processes for data products such as the UKHSA data dashboard and internal tools that guide public health decision making.

You will coordinate and prioritise user research activity across several teams, ensuring design projects are rooted in a deep understanding of users and their needs.

As an experienced practitioner, you will assure best practice, lead, coach and mentor others within the team, including stakeholders and professionals from other disciplines in user research and user-centred practice.

Together with other user-centred design professions, you will ensure quality, innovation and creativity in how UKHSA approaches design and brings concepts to life for stakeholders to effect change.

You will be an active part of the user-centred design community. As a senior leader, you will encourage, facilitate and demonstrate the sharing of insights and practices within the community and across the organisation.

This role is aligned to the Government Digital and Data Profession Capability Framework for senior user researcher.

Please note the above list is not exhaustive.

Person specification

Essential criteria
To be considered for this role, you’ll need:

• Significant experience of using user-centred design methods and practices in complex organisations
• Significant experience of designing and delivering inclusive user research with a range of users, with a focus on qualitative research methods
• Knowledge of how to apply different research methods to different research projects
• Experience of developing user research practices and a good understanding of the key standards in assuring the quality of user research
• Ability to explain the value of research practice, navigate stakeholder landscapes and gain support for research plans, findings and ways of working
• Ability to create actionable, evidence-based insights using a variety of techniques to tell compelling stories
• Ability to work as part of a multidisciplinary team, working directly with other professions to ensure effective and timely delivery
• Experience of coaching and mentoring other user researchers

Desirable criteria

You may also have experience of:

• Working with complexity, uncertainty and organisational constraints
• Working in an agile environment

Benefits

Alongside your salary of £56,185, UK Health Security Agency contributes £16,276 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

Stage 1: Application & Sift

This vacancy is using Success Profiles and will assess your behaviours, experience and technical skills.

You will be required to complete an application form. You will be assessed on the listed 8 essential criteria, and this will be in the form of a:

• Application form Employer history section on the application
  • 1000 word supporting statement.

This should outline how you consider your skills, experience and knowledge provide evidence of your suitability for the role, with reference to the essential criteria.

You will receive a joint score for your application form and statement. (The application form is the kind of information you would put into your C.V –please be advised you will not be able to upload your CV. Please complete the application form in as much detail as possible). Please do not email us your CV.

Healthjobs UK has a word limit of 1500, but your supporting statement must be no more than 1000 words. We will not consider any words over 1000 words.

Longlisting:

In the event of a large number of applications we may longlist into 3 piles of:

1. Meets all essential criteria
2. Meets some essential criteria
3. Meets no essential criteria

If used, the pile ‘Meets all essential criteria' will proceed to shortlisting.

Shortlisting:

In the event of a large number of applications we may conduct an initial sift, on the lead criteria of:

• Experience of developing user research practices and a good understanding of the key standards in assuring the quality of user research

If you are successful at this stage, you will progress to interview and assessment.

Please note feedback will not be provided at this stage.

Stage 2: Interview (success profiles)

You will be invited to a single remote interview.

Behaviours and technical skills will be tested at interview.

Prior to the interview the panel will share a user research scenario. Candidates will be asked to prepare a 5-10 minute presentation to deliver their research findings and answer questions during the interview.

The Behaviours tested during the interview stage will be:

• Delivering at Pace (Lead behaviour)
• Changing and Improving
• Making Effective Decisions
• Communicating and Influencing
• Managing a Quality Service

Interviews dates to be confirmed.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Qualifications and Registrations

For roles where specific qualifications or registrations are required, successful applicants will be asked to provide appropriate evidence. Employment cannot commence until satisfactory documentation has been received and verified.

Location

This role is being offered as hybrid working based at any of our Core HQs. We offer great flexible working opportunities at UKHSA and operate using a hybrid working model where business needs allow. This provides us with greater flexibility about how and where we work, to get the best from our workforce. As a hybrid worker, you will be expected to spend a minimum of 60% of your contractual working hours (approximately 3 days a week pro rata, (averaged over a month) working at one of UKHSA's core HQs (Birmingham, Leeds, Liverpool, and London). Our core HQ offices are modern and newly refurbished with excellent city centre transport links and benefit from co-location with other government departments such as the Department for Health and Social Care (DHSC).

Security Clearance Level Requirement

Successful candidates must pass a basic disclosure and barring security check before they can be appointed.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Baseline Personnel Security Standard

Eligibility Criteria

Open to all external applicants (anyone) from outside the Civil Service (including internal applicants).

Future location

UKHSA is investing in a new state-of-the-art National Biosecurity Centre in Harlow, Essex, which will eventually bring together teams currently based at Canary Wharf, Colindale and Porton Down. For more details, please see: Huge biosecurity centre investment to boost pandemic protection - GOV.UK.

The new facilities will start becoming operational in the mid-2030s, with full completion by 2038. Staff will move in phases as facilities become available. If you're appointed to a role currently based at Canary Wharf, Colindale or Porton Down, please note that we'll continue investing in these sites for the next decade. As we get closer to the transition, we'll provide full information about relocation support available to staff.

Reasonable Adjustments

The Civil Service is committed to making sure that our selection methods are fair to everyone. To help you during the recruitment process, we will consider any reasonable adjustments that could help you. An adjustment is a change to the recruitment process or an adjustment at work. This is separate to the Disability Confident Scheme. If you need an adjustment to be made at any point during the recruitment process you should contact the recruitment team in confidence as soon as possible to discuss your needs. You can find out more information about reasonable adjustments across the Civil Service here: Reasonable Adjustments , Civil Service Careers

International Police check

If you have spent more than 6 months abroad over the last 3 years you may need an International Police Check. This would not necessarily have to be in a single block, and it could be time accrued over that period.

Internal Fraud Check

If successful for this role as one aspect of pre-employment screening, applicant’s personal details – name, national insurance number and date of birth - will be checked against the Cabinet Office Internal Fraud Hub, and anyone included on the database will be refused employment unless they can show exceptional circumstances. Currently this is only for external candidates to the Civil Service.

Careers website

Please visit our careers site for more information UKHSA Hub , Civil Service Careers

Salary Information

If you are successful at interview, and are moving from another government department, NHS, or Local Authority, the relevant starting salary principles for level transfers or promotions will apply. Otherwise, roles are offered at the pay scale minimum for the grade, but in exceptional circumstances there may be flexibility if you are able to demonstrate you are already in receipt of an existing, higher salary. Pay increases are through the relevant annual pay award for the role and terms.

Grade 7
• £56,185- £66,581 (National)
• £58,340- £68,574 (Outer London)
• £60,494- £70,566 (Inner London)

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Charlene Gwekwerere
• Email : charlene.gwekwerere@ukhsa.gov.uk

Recruitment team

• Email : recruitment@ukhsa.gov.uk

Further information

The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission's Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact UKHSA Public Accountability Unit via email: Complaints@ukhsa.gov.uk If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website here.

http://www.healthjobsuk.com/vacancy/7939785