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This rewarding role involves supporting residents through some of life's most significant events, including the registration of births and deaths, citizenship ceremonies, and marriage and civil partnership ceremonies. You will provide a high standard of customer care whilst ensuring all registration functions are carried out accurately and in accordance with legislation and local procedures.

Key Responsibilities

Register births and deaths in accordance with statutory requirements.
Support the delivery of citizenship ceremonies.
Conduct and support marriage and civil partnership ceremonies at the register office, approved venues and religious premises across Dudley Borough.
Provide information and advice to customers in person, by telephone and electronically.
Complete and maintain accurate records and legal documentation.
Handle sensitive and confidential information with discretion and professionalism.
Work collaboratively with colleagues to ensure the efficient operation of the Registration Service.
Promote and deliver a high-quality customer-focused service.

About You

We are looking for someone who:

Has excellent communication and interpersonal skills.
Demonstrates empathy and professionalism when dealing with customers, particularly during sensitive circumstances.
Has strong organisational skills and attention to detail.
Is confident using IT systems and databases.
Can work effectively both independently and as part of a team.
Is flexible to work any day and willing to work a Tuesday to Saturday pattern.
Is able to travel to approved ceremony venues and other locations across the borough as required.
Has previous experience in a customer-facing role. Experience within registration services, local government or a statutory service environment would be advantageous but is not essential.

Work Locations

The successful candidate will be required to work across a range of locations within Dudley Borough, including:

Dudley Register Office, Priory Hall, Dudley
Stourbridge Registration Office, Thomas Robinson Building, Stourbridge
Coseley and Stourbridge Family Hubs
Approved marriage and civil partnership venues throughout the borough
Religious premises throughout the borough
Other Dudley Council offices and community venues as required
Locations used for citizenship ceremonies and other registration-related events

What We Offer

A varied and rewarding role delivering an essential public service.
Comprehensive training and development opportunities.
Local Government Pension Scheme.
Generous annual leave entitlement.
Employee wellbeing support.
Opportunities for professional development and career progression.

Working Pattern

37 hours per week
Tuesday to Saturday

Additional hours may be required to support ceremonies and meet service needs.

Apply Now

If you have a commitment to excellent customer service, strong attention to detail, and would like to play an important role supporting the residents of Dudley Borough, we would be delighted to hear from you.

Workplace Attendance: Onsite full time

So that we can demonstrate Dudley’s commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates. Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application.

Online application forms will only be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough.

All applicants must be able to provide documentation to prove their right to work in the UK.

Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.

If you require support completing an online or paper application form and or interview techniques, please contact Dudley Adult and Community Learning on 01384 818 143 or acl@dudley.gov.uk who can support with Digital Skills and Job Applications.

If you have a disability and require assistance in making an application please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk

If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance https://help.wmjobs.co.uk/

If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk

Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so.

The Council’s full Privacy and Disclaimer Statement can be accessed on the website at https://www.dudley.gov.uk/privacy-disclaimer-statement/

N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications

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Salary range

£28,598 - £31,022 per year