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About this job

To work within the Financial Assessment Service to provide a comprehensive recovery and income service for the council.
To contribute to the provision of a quality Revenue collection service for Adult Social Care Debt within a Community & Residential setting, Deferred Payment, Property Debts and High Value debts in accordance with legislation, statutory regulations, council policy and operational procedures

Special requirements for this post

Basic DBS Required

About you

You will be required to have an ability to negotiate, convince and influence whilst remaining clear and courteous under sometimes difficult circumstances. You will also understand where a customer requires further support or advice to ensure their longer-term financial sustainability and wellbeing and be able to effectively sign-post or refer cases, working with other departments and partners.

You will promote ethical enforcement in the work you undertake. You will be able to differentiate between those avoiding payment and those who may require assistance to improve their income and standards of living. Ensuring customers entitled to support such as benefits are advised and signposted to the relevant internal and external departments.
You will bring enthusiasm, resilience and determination coupled with the positive disposition to succeed. You will work effectively and positively as part of a team always seeking ways to improve performance with the ability to take direction.

About us

Passionate, dedicated, making a difference – then come and work with us!

Over the past ten years, we have gone through an ambitious Transformation Programme and have built a new kind of council, capable of delivering real change with our community in the twenty-first century. Although a lot of things have changed, there is still more to do & Welfare is part of that journey.

You will be joining a fast paced, effective, proactive & collaborative team who all work towards shared goals and believe in what we do. We believe in growth, learning & development and improvements that enhance our service & how we deliver it as well as self development.

In addition to this, we offer a competitive pay package, a positive approach to flexible working, investment in your learning and development as well as a commitment to your wellbeing.

Our staff benefits includes a generous annual leave entitlement, LG pension scheme, learning & development, flexible working, employee support, support groups and "Wider Wallet" scheme which enable staff to access discounts on many high street stores and local businesses and save money on theme parks, theatre, cinema and eating out. There are also travel and holiday discounts and health plans.

Our DRIVE Values

DELIVER our best every day - and do what we've promised
RESPOND in a prompt positive way to our community's needs
INSPIRE others with our attitude and actions
VALUE people for who they are and what they can do
ENGAGE with others to improve our resilience and flexibility