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Job summary

Relationship Manager

Salary: £40,510 + Excellent Civil Service Benefits

Location: Birmingham (Hybrid working - Non-contractual policy currently in operation with a minimum of 8 days per month office attendance)

Permanent , Full Time , 37 hours per week

Introduction

Gi Group is delighted to be partnering with CCW (Consumer Council for Water) to support them in their recruitment of a Relationship Manager.

About CCW

CCW is the passionate, independent voice representing water consumers in England & Wales. We support thousands of people each year, providing free advice and helping people to resolve their complaints with their water company in an easy, caring way. We champion everyone's needs and interests, completing and showcasing research that influences water companies, government, and regulators to make change happen. We are a government Arm's Length Body sponsored by the Department of Environment, Food and Rural Affairs (Defra).

CCW values: We expect and support all CCW colleagues to embody and celebrate CCW's values through Positive Energy, Respect for all, Innovative Spirit, Delivery of our Promises and being Engaged as One (PRIDE).

Job description

The Role

The Relationship Manager will lead CCW's day‑to‑day engagement with water retail companies, acting as the primary liaison for allocated organisations. The role focuses on building constructive relationships, challenging performance, and using evidence to influence improvements that benefit business customers.

Key responsibilities:

• Company relationship management - Lead regular engagement with assigned retail companies. Maintain up‑to‑date knowledge of company policies, operations, performance, regulatory requirements and market systems
• Performance challenge - Provide evidence‑based challenge to company policies and practices to secure positive change for business customers
• Internal collaboration - Work closely with Policy, Research, Customer Service, Data and Communications teams to share insights, and escalate issues
• Influencing and advocacy - Support consultation responses, draft papers for senior stakeholders, contribute to media messaging and represent CCW at meetings, conferences and panels
• Stakeholder communication - Provide expert briefings to CCW's Executive, Board, Defra and other stakeholders as required

Person specification

The Person

Essential Skills & Experience:

• Analytical capability - Proven ability to collect, interpret and synthesise qualitative and quantitative data; strong problem‑solving and critical thinking skills
• Planning & organisation - Ability to manage workload, resources and time effectively
• Influencing & collaboration - Strong communication skills, able to present complex information clearly and work collaboratively with diverse stakeholders
• Relationship management - Excellent interpersonal skills with the ability to maintain productive partnerships
• Stakeholder engagement & negotiation - Ability to influence outcomes and negotiate effectively to improve services for business customers

Benefits

Alongside your salary of £40,510, Consumer Council for Water contributes £11,735 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

Benefits & Offering

• Hybrid working policy - 8 days per month office‑based; remainder from home (Hybrid working - Non-contractual policy currently in operation with a minimum of 8 days per month office attendance)
• 25 days annual leave plus 10½ days public and privilege holidays
• Flexi time is available, with the ability to accrue and take time off in lieu throughout the year
• Generous Civil Service Pension
• Health & Fitness allowance
• Paid allowance days for voluntary work
• Wellbeing Hour once a month
• Onsite coffee shop
• Free eye test every 2 years and annual flu jab

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

How to Apply

Gi Group is proud to support CCW in this recruitment campaign. If you have the expertise, judgement and commitment, we are keen to hear from you.

To be considered for this role, please click on the link provided. If you would like any further information about this vacancy, please feel free to contact

Closing date: 23.07.26

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Gi Group
• Email : coventry@gigroup.com

Recruitment team

• Email : coventry@gigroup.com