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Dudley Council is committed to ongoing improvement and achieving excellence. The service has an opportunity to work as part of a highly skilled and motivated team answering alarm calls, housing repair calls, Emergency Duty Team calls and other out of hours contacts for the Council, installing Technology Enabled Care (TEC) equipment, completing assessments and participating in our falls response service to support non-injured fallers up from the floor.

We are looking for a Community Alarm Officer to join our successful and TSA accredited Telecare Service. The service provides, installs, monitors and responds to alarm activations that enable people to remain at home, promoting independence, choice and control.

The service operates 24/7 and the successful candidate must be able to work shifts that include evenings, nights, weekends and Bank Holidays as part of a rota system. You will work a 37 hour week over a rolling 23 week rota.

The salary is £31,537 to £34,434 subject to Pro-rata, plus 15% shift enhancement and weekend allowances.

The successful candidate must hold a full driving licence and have use of a car, which must be insured for business use. We will also complete checks with the DVLA regarding your driving licence, MOT and insurance.

For more information on this role or an informal chat please contact Allan Tench, Carol Moss or Ema Robinson on 0300 555 2040.

The closing date is 26th July 2026

The Council is committed to safeguarding and promoting the welfare of vulnerable groups and expect all staff and volunteers to share this commitment, therefore the post is subject to medical clearance and an enhanced DBS check.

Workplace Attendance: Onsite full time

So that we can demonstrate Dudley’s commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates. Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application.

Online application forms will only be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough.

All applicants must be able to provide documentation to prove their right to work in the UK.

Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.

If you require support completing an online or paper application form and or interview techniques, please contact Dudley Adult and Community Learning on 01384 818 143 or acl@dudley.gov.uk who can support with Digital Skills and Job Applications.

If you have a disability and require assistance in making an application please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk

If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance https://help.wmjobs.co.uk/

If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk

Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so.

The Council’s full Privacy and Disclaimer Statement can be accessed on the website at https://www.dudley.gov.uk/privacy-disclaimer-statement/

N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications

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Salary range

£31,537 - £34,434 per year