3,807 Jobs

Job summary

The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, crime, drugs policy, immigration and passports.

The Corporate Services Group works closely with the Home Office’s policy and operational commands to enable us together to deliver the department’s priorities. The group is comprised of different teams and professional functions, including Commercial, Communications, Finance, People, Portfolio and Project Delivery, Private Office, Security, Estates and Information.

We are looking for an individual to join the Finance Transactions Team to assist with the day-to-day management of the Finance Transaction Teams operations.

The Finance Transactions Team assist all areas of the Home Office with the Procure-to-Pay, (P2P) Processes from Quality Assurance of Requisitions, Third Party and Non-Third-Party supplier set ups, Urgent Payment Requests & General Enquires around these processes. Operating a Contact Centre within the team to respond to general queries by phone and email.

As a team we are ensuring the Home Office are compliant with Purchasing Policies for the supply of Goods & Services.

The aim is to facilitate self-service functionality through Home Office systems, whilst providing policy and guidance to support key financial transaction areas within P2P.

Job description

The purpose of the role is to ensure that you are working to support the long-term strategy of the purchase requisitioning workstream:

This role also requires the post holder to undertake or facilitate the processing of simple finance transactions; ensuring adherence to the relevant policies and processes; developing a deserved reputation for excellent customer service.

Key Responsibilities

The post holder will be responsible for the following key tasks:

Transaction processing

• Processing (compliant) or rejecting (non-compliant) transaction requests received within agreed KPIs.
• Providing advice and guidance to staff on completing a compliant transaction.
• Guidance and coaching of customers to enable them to operate self-service functionality effectively.
• First Point of contact for all customer enquiries via call centre and email enquiries.
• Dealing with work as allocated by the team leader, assisting colleagues where necessary and resolving queries from internal and external customers.

Monitoring and reporting performance

• Ensure all transactions are accurately recorded.
• Review personal performance against target.
• Identify areas for team and personal performance improvement.
• Assisting in the production of MI reports for management feedback.
• Ensuring adherence to all policies and processes.

Additional tasks

• The post holder will be expected to work across the team to support wider team objectives. To work closely with team colleagues and managers to fulfil any ad hoc activities.

The post holder may be required to undertake additional responsibilities as expected in relation to the role and grade.

Working pattern

Due to the business requirements of this role, it is only available on a full-time basis.

Apprenticeship

This position includes completing a Level 3 Diploma in Accounting apprenticeship, which will typically be 15 months in total. The minimum duration on the programme before an apprentice can take the end-point assessment is 12 months. To be eligible, you must:

• Be 16 or older (no upper age limit).
• Have lived in the UK for at least 3 years before starting.
• Not be in another apprenticeship or paid education.
• Work at least 30 hours per week. In exceptional circumstances, reduced hours (no less than 16 per week) may be accommodated.
• Not already hold a similar qualification at Level 3 or higher.

AAT Apprenticeship

As part of our commitment to your development, following successful recruitment and onboarding, you will be offered the chance to enrol onto our Level 3 AAT apprenticeship programme.

This apprenticeship offers you a fantastic opportunity to learn and develop Finance & Accountancy skills while operating in a Finance Transactions role. Following successful completion of the programme you will gain a nationally recognised qualification.

AAT Advanced Diploma in Accounting - Level 3

The AAT Advanced Diploma in Accounting - Level 3 covers accounting techniques and disciplines. Students will develop skills required for a range of financial processes, including maintaining cost accounting records, advanced bookkeeping and the preparation of financial reports and returns.

About the Apprenticeship

You must have five GCSEs grade 4-9 (old system A*-C),Including English and Maths.

You will spend approximately 20% of your time undertaking off-the-job learning activities, including face to-face workshops, digital courses, mentoring and job shadowing.

You will undertake an End-Point Assessment (EPA) at the end of the scheme, which you will need to pass in order to complete your apprenticeship.

You are qualified above AAT level 3 you would not be able to complete this apprenticeship role and therefore unable to apply for this position.

Training

The necessary training relating to the role will be provided.

Travel

Occasional travel may be required.

Person specification

Essential criteria

• Excellent Customer Service.
• Good written/verbal communication.
• Works well within a team.
• Keen to learn and develop.
• Attention to detail.

Desirable criteria

• Ability to communicate and liaise effectively with clients.
• Experience of Oracle purchase requisitioning and/or Accounts Payable.

Qualifications

You must have five GCSEs grade 4-9 (old system A*-C),Including English and Maths.

Behaviours

We'll assess you against these behaviours during the selection process:

• Managing a Quality Service

Benefits

In addition to your salary, a career with the Home Office offers a range of benefits, including:

• A Civil Service pension with an employer contribution of 28.97%.
• In-year reward scheme for one-off or sustained exceptional personal or team achievements.
• 25 days annual leave on appointment, rising with service to 30 days.
• Eight days of public holidays, plus one additional privilege day.
• Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all employees will be expected to spend a minimum of 60% of their working time in an office.
• See more of our benefits on our careers website.

Sign-up on our website to receive emails with information about careers at the Home Office

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Ability and Experience.

This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.

We will endeavour to conduct the selection process in line with the dates indicated below, but cannot guarantee that these will not, where necessary, be revised.

As part of the application process, you will first be asked to confirm your eligibility by providing some basic personal information.

After submission of this first stage, you will be invited to complete the followingCivil Service Numerical, Judgemental and Verbal tests.

1. Online Test – by 4th August 2026.

If you successfully pass the Numerical, Judgemental and Verbal tests, you will be invited to complete the full application form. Please complete the online tests as soon as possible (within 24-48 hours is recommended). If you fail to complete the online tests or full application before the deadline, your application will be withdrawn.

Guidance for the Civil Service tests will be available when you are invited to take the tests. The online tests are accessed via the Civil Service Jobs website.

You cannot complete the tests on a mobile phone or tablet.

Our online test supplier will be performing scheduled maintenance between 3pm-Midnight on 2nd August 2026. You will be unable to access tests during this period.

If you are in the middle of a test when the maintenance begins, your progress will be paused. You will be able to resume your test from where you left off via your application centre once the downtime has ended. Please note that you will not be able to launch any new tests while the system is offline.

Following successful completion of your tests, you will then be asked to complete the full application form.

2. Application – by 4th August 2026.

As part of the application process, you will be asked to complete:

• CV
• Personal Statement (maximum 500 words).
• Evidence of the Behaviour - Managing a quality service (maximum of 250 words per Behaviour).

Your CV should consist of your career history, qualifications and skills/experience, including any key achievements in each role. Your CV will be scored against the experience required for the role as noted within the essential criteria.

The Personal Statement should be aligned to and demonstrate how you meet the skills and experience set out in the essential criteria, detailed in the job description.

For guidance and information on how to construct your application (CV, Personal Statement and Behaviours), you are encouraged to visit Civil Service Careers website.

3. Sift – 6th August 2026.

The sift will be held on the Personal Statement, CV, Behaviour, as listed in the advert.

Should a high volume of applications be received, an initial sift will be conducted on the Personal Statement. Candidates who pass the initial sift will then be progressed to a full sift that will consist of all the remaining elements submitted (CV and Lead Behaviour). Candidates who fail to meet the minimum pass score for the initial sift will not have their remaining submitted elements scored and will only receive a sift score for that assessed at the initial sift.

4. Interview – 2nd September 2026.

If you are successful at sift stage, you will be invited to an interview that will be Behaviour (as listed in the job advert) and strength based questions. All Behaviours listed in the selection process will be scored at the interview.

The interview will take place on Teams.

For guidance and information on what to expect and how to prepare for an interview, you are encouraged to visit Civil Service Careers.

Problems during the application process

If you experience problems accessing this advert, or you think you’ve made a mistake on an initial application, please contact hocandidates.grs@cabinetoffice.gov.uk, including the vacancy reference, at least two working days before the vacancy closes. Further information can be found on our website.

Do not create or attempt to submit another application, online test or use a different Civil Service Jobs account to proceed as this would be in violation of the candidate declaration.

Location preferences

You can select up to threelocations in order of preference. Please ensure that these are locations you are prepared to travel to. If you are offered a role at one of your preferred location(s) and you decline, your application will be withdrawn.

Reserve List

A reserve list may be held for a period of up to 12 months from which further appointments may be made. There is no guarantee that being held on a reserve list will lead to a job offer. Further information can be found on our website.

Reserve lists will be held for each location. Candidates will be appointed in merit order by location.

Breaking Tied Scores

The behaviours, strengths have been ranked in order of importance to enable us to differentiate between candidates with tied interview scores.

Standards

All Civil Servants are expected to comply with the Civil Service Code, and its core values of integrity, honesty, objectivity and impartiality.

Additional Security Checks

As well as successfully obtaining UK Security Vetting clearance, candidates will be subject to a range of additional checks. The range of checks carried out will depend on whether you are a current Home Office employee, existing civil servant or an external new entrant as well as the role requirements. Further details are included in the Notes to Candidates.

Further information

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct.

If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

Reasonable Adjustments

If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

• Contact Government Recruitment Service via HOrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs

• Complete the “Assistance Required” section in the “Additional Requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Home Office resourcing centre
• Email : HORCCampaignTeamCorporateEnablers@homeoffice.gov.uk

Recruitment team

• Email : HOrecruitment.grs@cabinetoffice.gov.uk

Further information

If you feel that your application has not been treated in accordance with the Civil Service Recruitment Principles. and you wish to make a complaint, then contact the Government Recruitment Service via HOrecruitment.grs@cabinetoffice.gov.uk. If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission.

Attachments

candidate_information_v18_July_2026 Opens in new window (pdf, 8MB)2025-11-17 Pre-employment Checking - Document Requirements (V17) Opens in new window (pdf, 231kB)