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Lincolnshire County Council’s Transport Services Group plays a vital role in keeping our communities connected and provide transport for students across the county to access education and social care settings.

We are now recruiting Support Officers to join our Client Operations and Network Design Teams. These roles sit within one of three operational areas, each with its own focus:

Our Three Teams

• Mainstream Home to School Transport – Focused on accurate data inputting, route planning and supporting the delivery of statutory school transport.
• SEND Transport – Centred on stakeholder engagement, working closely with families, schools and transport providers to ensure safe, reliable travel for children with special educational needs and disabilities.
• CallConnect – Supporting our on‑demand bus service, helping residents access flexible transport options that connect communities across Lincolnshire.

About the Role

As a Transport Support Officer, you will play a key part in arranging transport for multiple users across the county. This includes school journeys, SEND travel and our CallConnect on‑demand bus service. You will handle a variety of transport‑related enquiries within a relaxed but busy office environment, where you’ll be trained to provide expert advice to the residents of Lincolnshire.

What We’re Looking For

You’ll thrive in this role if you can:

• Work within a planned structure while responding positively to changing demands.
• Demonstrate resilience and responsiveness in a busy environment.
• Communicate effectively with diverse groups and navigate politically sensitive situations.
• Build strong relationships with stakeholders and negotiate with professionalism and empathy.

Working Arrangements

CallConnect’s operating hours are: Monday to Friday: 07:00 – 19:00 Saturday: 08:00 – 18:00.You will be required to work a set shift pattern within these operating hours which will include working either 1 in 3 or 1 in 4 Saturday’s.

The Mainstream and SEND Transport Teams operate within a hybrid working environment, providing coverage Monday to Friday between 8:00am and 5:00pmthrough a rota-based system.

Why Join Us?

You’ll be part of a service that directly improves lives across the county—supporting children, vulnerable adults, families and communities to stay connected, independent and safe. You’ll join a team that values innovation, collaboration and professional growth.

If you have any queries please contact TSG@lincolnshire.gov.uk for an informal discussion.

Applications Close 09/08/26 and Interviews will be held WC 17/08/26

Due to recent changes in immigration law in the UK we are unable to offer skilled worker visa sponsorship for this role as it does not meet the requirements.

At Lincolnshire County Council, we believe our people are at the heart of everything we do. That’s why we offer a rewarding package designed to support your work–life balance, health and wellbeing, financial security, and career growth. Find out more about our offer to you in the attached brochure.

PLEASE NOTE: It is imperative that your personal statement clearly states why you have applied, how you meet the essential and desirable criteria for the role as set out in the Job Description (attached on LCC jobs Site) and what you feel you can bring to this role, the team and the wider County Council.

Please refer to our Job Information Pack here to support you in your application.

Please be advised that this position may be subject to a criminal record check.

On occasion we receive significantly more applications than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. Please also note: once an application is submitted it is final and cannot be amended. If you withdraw your application, it cannot be reinstated and you will not be able to submit another application for that vacancy. If you have an issue with your submitted application, please contact recruitment@lincolnshire.gov.uk.

We operate a talent pool scheme whereby candidates who are not successful on this occasion may be considered for a period of up to 3 months for equal positions.

Lincolnshire County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

A Smarter Working Employer

We have embraced new ways of working and hybrid working will be a feature of this role. You will be given a nominated contractual work base and you will be required to commute to this work base when necessary. Working arrangements regarding hybrid working will be discussed as part of the appointment process.

Our technology platform and equipment is very good enabling you to connect and collaborate remotely. We require that you have in place good connectivity, and we will discuss during the recruitment process if support with this is needed.

Fluency Duty

In accordance with Part 7 of the Immigration Act 2016 (Fluency Duty), the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.

Politically Restricted Position

Our values – collaborative, adaptable, eco-conscious, supportive, and responsible – guide everything we do. We’re looking for candidates who share these values and bring them to life in their work, helping us build strong teams and make a real difference in the communities we serve.