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About us at Hounslow

We’d love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be.

We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we’ve built strong partnerships which have transformed how we serve one of London’s most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.

About our Commitment to Diversity and Inclusion

We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in “Harness the Mix”. It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer.

We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias.

As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There’s space for you to tell us what you need within our application form.

Our Benefits

If you join us, you’ll have access to a range of employee benefits. Read more about these here.

About The Role

This is an exciting opportunity to lead a high-performing Financial Assessment Service within Adult Social Care, ensuring residents receive a fair, accurate and customer-focused service.

You will bring experience of financial assessments, adult social care charging or welfare benefits, alongside strong leadership skills and a proven ability to drive performance and service improvement. A sound understanding of the Care Act 2014 and means-tested assessments will be essential to your success.

As a key leader, you will oversee service delivery, manage complex casework and support the continuous development of the service to achieve the best outcomes for residents and the Council.

About The Team You’ll Be Working In

• You will provide leadership across the Customer Financial Services team, ensuring the delivery of an effective financial assessment service for Adult Social Care residents.
• You will have direct management responsibility for 5 Financial Assessment Officers, overseeing performance, quality and service delivery.
• Your leadership will be key to managing complex casework, driving continuous improvement, and working with partners across the Council to deliver the best outcomes for residents.

About You

We are looking for an experienced and motivated leader who can demonstrate:

• Significant experience in means-tested financial assessments, adult social care charging, welfare benefits or a related financial services environment.
• Strong knowledge of the Care Act 2014, welfare benefits and financial assessment legislation, policy and practice.
• A proven track record of managing teams and delivering high-quality, customer-focused services.
• Experience of driving performance, quality assurance and continuous improvement through effective leadership and performance management.
• Excellent leadership and people management skills, with the ability to motivate, coach and develop others.
• Strong communication and stakeholder management skills, with experience of working collaboratively across services and with external partners.
• The ability to manage complex casework, make sound decisions and balance competing priorities in a fast-paced environment.
• A customer-focused, resilient and solution-oriented approach, with a commitment to delivering positive outcomes for residents.
• A commitment to Hounslow's values of leading with heart, embracing innovation, empowering others, working collaboratively and taking ownership to achieve results.

If the points below resonate with you, we would love to receive your application:

1. Are you enthusiastic and driven?
2. Are you performance focused?
3. Are you adept at managing complexity?

Essential for The Role:

Enhanced DBS is required for this role.

Read more about the work you’ll be doing in the Role Profile

When Interviews Will Be Held And Who To Contact

The key information you need about the role should be in the Role Profile, but if you have any further questions about the role, please contact:

Email: Romilly.Mavin@hounslow.gov.uk

Interviews for this job will be held during week commencing September 2026.