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Consumer Panels Manager
Customer Service
Full time
£37,578 per year
Job summary
Reporting to the Senior Consumer Panels Lead, you will be part of a small team responsible for leading the delivery of CCW’s Consumer Panels programme. This is a complex, high-profile programme with multiple, often conflicting deadlines and limited flexibility to move published outputs.Job description
THE ROLE
As Consumer Panels Manager, you will be responsible for the day-to-day decisions that ensure panels are managed efficiently and deliver meaningful results. The role involves developing and quality-checking research outputs and reports that are published online and subject to external scrutiny, and regular communication with water companies, CCW colleagues, the CCW Board and an external research agency.
A key responsibility is championing the voice of around 900 consumers recruited to the panel communities (one panel per water company), ensuring consumer views are heard and considered in business decision-making.
Key responsibilities:
- Manage the relationship with the external research agency, providing day-to-day direction to ensure delivery aligns with CCW objectives and meets stakeholder needs
- Make operational decisions on research approach, design, direction and progress of panels work
- Develop and quality-check materials and reports to a standard suitable for online publication and external scrutiny
- Identify best practice across panels and make practical recommendations to improve delivery and processes
- Develop feedback, reports and updates for Government, Ofwat and CCW’s website on panels activity and impact
Person specification
THE CANDIDATE
- Essential Skills & Experience:
- Educated to degree level (or equivalent)
- Project management experience
- Recent experience working in customer research, using a range of research techniques
- Ability to make complex information accessible to a lay audience
- Knowledge of the water industry and/or utility regulation
- Willingness to travel UK wide
Benefits
Alongside your salary of £37,578, Consumer Council for Water contributes £10,886 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).Benefits
- Hybrid working policy - 8 days per month office‑based; remainder from home (Hybrid working - Non-contractual policy currently in operation with a minimum of 8 days per month office attendance)
- 25 days annual leave plus 10½ days public and privilege holidays
- Flexi time is available, with the ability to accrue and take time off in lieu throughout the year
- Generous Civil Service Pension
- Health & Fitness allowance
- Paid allowance days for voluntary work
- Wellbeing Hour once a month
- Onsite coffee shop
- Free eye test every 2 years and annual flu jab
Things you need to know
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.Selection process details
To be considered for this role, please click on the link provided.Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
Please note this Post is NOT regulated by the Civil Service Commission.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).Apply and further information
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.Contact point for applicants
Job contact :
- Name : Gi Group
- Email : CCW.UK@gigroup.com
Recruitment team
- Email : CCW.UK@gigroup.com
Salary range
- £37,578 per year