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We Are St Helens Borough Council

Located in the heart of the Northwest close to Liverpool, Manchester and Lancashire, St Helens is a transformational Council which is passionate and ambitious for the communities we support. We provide a wide range of local authority services to the residents, businesses, schools, and visitors to the borough. We can only do this because of our highly valued, highly skilled workforce.

Working together, our workplace vision and values guide our organisation, and the contribution of our workforce is key to our culture journey. Employees with us receive a wide range of benefits including well-being in work, financial benefits, ways of working and learning and development support.

Making A Difference as a Property Customer Service Liaison Officer in Place Services

We are looking for an energetic and customer focused individual to join our team to ensure seamless day to day operations supporting the wider Property Services Team and our Customers. You will provide a range of administrative and customer services tasks, to act as the first point of contact for all property related enquiries and maintenance requests and ensuring these are logged, tracked and updated consistently within the Property Management Systems.

Interested to Find Out More?
You can review our full job description details, and person specification information below.

We reserve the right to close the advert early, with sufficient applications. Apply early to avoid disappointment.

Equality & Diversity

We encourage applicants from diverse backgrounds, who share our values, our commitment to inclusion, and who will help us on our journey to transform our organisation. The Council guarantees an interview to disabled applicants who demonstrate that they meet the essential criteria for the job, as detailed on the Person Specification, and will, for qualifying disabled candidates, make reasonable adjustments within selection.

All Council employees are required to abide by the ethical standards embodied by the 7 Nolan Principles.

St Helens Council is officially recognised as one of the region’s leading fair employers, achieving accredited status under the Liverpool City Combined Authority Fair Employment Charter. The Charter recognises the ongoing commitment to fair pay, secure work, training & progression & staff well-being whilst celebrating employers who go above and beyond for their workforce providing an inclusive and supportive environment.

Be scam aware: St Helens Council will never ask applicants to share payment information or charge recruitment fees when applying for vacancies. If in doubt, contact recruitment@sthelens.gov.uk

Purpose

To provide a range of administrative and customer services tasks, to act as the first point of contact for all property related enquiries and maintenance requests and ensuring these are logged, tracked and updated consistently within the Property Management Systems.

Responsibilities & Outcomes

Provide a property customer service desk, ensuring a proactive customer focused approach is adopted and maintained in all aspects.

To act as first point of contact for all phone, email, and website enquiries, etc. to the Property Services Team ensuring that sufficient information is provided to ensure the enquiry can be sufficiently dealt with or re-directed to the appropriate service area.

To ensure all maintenance and other work requests are confirmed via formal purchase orders and have been assigned the correct priority rating in line with the Councils procedures.

To organise and manage the ordering processes for all servicing contracts in conjunction with the Facilities Management Team and the Building Maintenance Team.

Responsible for resolving queries with regards to orders, process, progress and expenditure of the work requests.

To assist in the logging, assigning and authorisation of invoices, in liaison with the relevant Property Services team members.

Assist in obtaining prices, quotations, delivery dates and detailed information about the goods and services provided.

Assist in the production of Key Performance Indicators as appropriate.

To assist, when necessary, the Property Service Team in the photocopying, scanning, shredding etc. Work in liaison with the whole of the Property Service Team to ensure all data records are inputted, checked, monitored, and stored appropriately.

Continually promote opportunities for improving data collection, input and quality.

Carry out other duties appropriate to the grade of the post.

Relationships Within the organisation:

• Property Services staff

• Council-wide staff At a borough land regional level

• Customers, clients & public

• Contractors

Generic responsibilities

To comply with the Council’s Health and Safety Policy and associated safe working procedures and guidelines.

To comply with the Council’s Comprehensive Equality Policy and to ensure that it is implemented within the service area of the post.

To comply with the Council’s Information Management Framework (including the Data Protection Policy, Code of Practice and Social Media Policy).

To comply with the Council's Code of Conduct a fundamental aspect of which are "the Seven Principles of Public Life", and to conduct oneself with the highest standards of conduct that they require.

The Council guarantees an interview to disabled applicants who demonstrate they meet the essential job criteria.