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Resolution Delivery Coordinator

Full-time, fixed-term contract until March 2027

Starting salary is £33,000 per annum, increasing in increments to £42,275 per annum once agreed performance targets have been met. Plus opportunity to earn up to 5% performance related pay

Location: Hale Village, London, N17

Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London.

At Newlon we want to deliver great services. Sometimes things go wrong and we want to provide a quick, reliable and transparent complaint resolution service. Your role will be to ensure speedy and effective resolutions are delivered in repair related complaints, reducing the need for complaints to escalate and ensuring promises made with regard to the complaint are delivered.

This is a customer focused role and you will be the point of contact for residents who have raised a complaint, so communicating clearly, empathetically and in a timely way will be a key to your success.

With a background in service delivery and proven experience and success in a problem solving, you will be customer focused and be committed to resolving issues effectively and to a very high standard of customer satisfaction.

Confident when working with a range of IT systems and specialist packages, you will be an excellent communicator who is able to work collaboratively with a wide range of people providing a supportive and effective service to our customers.

In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits, and a flexi scheme. You’ll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project and are situated just two minutes’ walk from the major transport interchange at Tottenham Hale.

For further information and details of how to apply, please visit our website:

www.newlon.org.uk/vacancies

Closing date: Sunday 19 July 2026

Online assessments will be held between Tuesday 21 and Thursday 23 July 2026

Interviews will be held in person at our offices in Hale Village on Wednesday 29 July 2026

Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer.

No agencies please.