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We are Forestry England.

We live and breathe forests.

Job title: Salesforce Platform Analyst

Salary: £40,388 - 43,482 per annum

Contract type: Permanent

Hour: 37 hours per week

Vacancy closes: 12th August, 23:58

Join us. We're foresters, professionals and experts. We are a passionate team who love to share our enthusiasm and want to make a positive difference for you and the environment.

Together, we’re using our scale and expertise to grow the nation’s forests for everyone. We’re already adapting our landscapes for tomorrow, and getting stuff done today, like creating amazing places and experiences for you to enjoy. We're providing vital homes for wildlife, making our air cleaner to breathe and producing sustainable timber.

What you’ll do…

Background

Forestry England is delivering a digital transformation programme that ‘Places customers at the heart of Forestry England and facilitates the use of digital means to truly connect people with the nation’s forests.’

The digital transformation is enabled by the Connections platform which is built on Salesforce technology.

Connections is delivered by the CRM Programme Project Team – a group of capable individuals with a combination of business analysis & design, technology implementation, Salesforce expertise, and change management skills.

The CRM Programme Project Team continue to develop important solutions that will help the organisation improve its customer engagement, customer service and effectiveness.

Purpose

The Salesforce platform at Forestry England has reached a level of maturity with a range of solutions that the business users across various functions rely on. The Salesforce Platform Analyst ensures that this environment is stable and continues to run effectively.

This role of Salesforce Platform Analyst requires 5 years of experience in supporting and ensuring the smooth running of a Salesforce platform.

At Forestry England the Salesforce Platform Analyst will ensure the Salesforce platform and other Salesforce products, for example Experience Cloud, Marketing Cloud, Service Cloud and Salesforce native apps like Gimbal, Findock, are robust, reliable, perform well and meet business needs. The post holder will be responsible for hands-on administration, maintenance, troubleshooting all CRM Salesforce platforms and services encompassing, storage, connectivity, security, regression testing, version control and service desk triage and resolution

Please see the job description below for more information and details about what we need from you.

Where you’ll work…

You can be based anywhere in the country from any Forestry England office, and we support hybrid working from home.

Benefits…

Alongside your salary, Forestry England contributes an average of 28.97% towards your pension. You will become a member of the Civil Service Defined Benefit Pension Scheme.

• 25 days holiday a year, raising by one day every year’s service, up to 30 days (pro-rated for part time employees) plus additional days off such as bank holidays.
• STaR is our employee benefits scheme offering discounts on everyday supermarket shopping, as well as other things such as hotel stays clothes, mobile phones, other electrical items, medical and car insurance, holidays, gym discounts, household bills, Headspace wellbeing app.
• free parking at Forestry England sites and free entry to our National Arboretums at Westonbirt and Bedgebury.
• a commitment to lifelong learning through career development. Forestry England will support your career development in a variety of ways, including continual professional development, support for individual learning plans and sponsored membership of professional bodies.

Read more about the benefits on the Forestry England website.

How to apply…

You will be asked to write a 200 word statement on your relevant experience and career history, along with a personal statement of no more than 500 words. You will be assessed on both during sifting. More details about how to apply are listed on the application form.

You will be assessed on a technical skill and strength based questions during your interview.

The Behaviours being assessed at interview are –

• Communicating & Influencing
• Working Together
• Problem Solving
• Adaptability
• Organisation

Successful candidates will undergo a criminal record check and the government baseline personnel security standard check.

If you require any reasonable adjustments, please email fcrecruitmentteam@forestryengland.uk.

If you're planning to use AI to support your application, please ensure you've read our guidelines here first.

Read more about our application process and working with us on the Forestry England website.

Nationality requirements…

Read more about nationality requirements here.

Working for the Civil Service…

Forestry England is part of the Civil Service. The Civil Service has a Disability Confident Scheme (DCS). This means candidates with disabilities who meet the minimum selection criteria during the application process will be guaranteed an interview. We also offer a Redeployment Interview Scheme to current civil servants who are at risk of redundancy, and who meet the minimum requirements for the role. This role is also part of the Great Place to Work for Veterans and Prison Leaver Recruitment initiative.

Within Part 7 of the Immigration Act 2016, it is essential that applicants should have the ability to provide conversation in accurate spoken English.

Our recruitment process makes appointments based on fair and open competition and merit, as outlined in the Civil Service Commissioners’ Recruitment Principles. If you feel your application has not been treated in in line with/according to these principles and you wish to make a complaint, please email: englandhr.services@forestryengland.uk.