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This is a fantastic opportunity for individuals with experience of handling workplace incidents, issues or service disruptions to play a key role in shaping and delivering high-quality workplace services across our offices. If you thrive in a dynamic, collaborative environment and are passionate about improving the workplace experience, we would love to hear from you.

Job description

You will be part of the Workplace and Business Services (WaBs) Team, playing a key role in supporting Senior Facilities Business Partners to deliver high-quality workplace services through outsourced contractual relationships across designated HMLR offices. Acting as a client-side workplace services representative, you will report directly to the Senior Facilities Business Partner for your area and have real influence over how services are delivered.

You will focus on understanding customer requirements whilst identifying opportunities to continuously improve both service delivery and the office environment. Working closely with on-site suppliers, technical specialists and property professions, you will act as an intelligent client to oversee and challenge the performance of contractors and ensure services meet the required standards.

Person specification

To meet the requirements of this role, you will have:

Experience of handling workplace incidents, issues, or service disruptions, and coordinating responses with stakeholders.
Experience of chairing or contributing to meetings with internal and external stakeholders.
Experience of communicating operational changes clearly to building users, leadership teams, and stakeholders, reflecting the office communications and change management aspect of the job.
Experience of building effective relationships and influencing internal and external stakeholders.
A membership of (or be willing to work towards) a building related professional body, for example IWFM, CIBSE, CIOB or RICS.
A NEBOSH or IOSH qualification (or willing to work towards).

Where an individual taking up the responsibility will be based in Swansea Office, the ability to speak Welsh is desirable.

This role requires regular travel, typically averaging one day per week in your designated home office and two days per week across other HMLR offices. Travel and subsistence costs will be reimbursed in line with the HMLR Travel and Subsistence Policy once in post. Please note that this does not include travel to your designated home office.

Candidates should also be aware that any travel expenses incurred when attending interviews for this role will not be covered by HMLR.

HMLR believe that a blended approach to where you work that enables some time working from home, as well as in the office may give you an improved experience and has clear business benefits. We expect everyone to spend at least 60% of their working time in the office. Beyond this expectation, there is no one size fits all approach (and we can spend up to 100% working in the office if we prefer).

For more information about the role, please see the attached job description.

Qualifications

Member of (or willing to work towards) a building related professional body, for example IWFM, CIBSE, CIOB or RICS. Holds a NEBOSH or IOSH qualification (or willing to work towards).

Behaviours

We'll assess you against these behaviours during the selection process:

Communicating and Influencing
Managing a Quality Service
Delivering at Pace

Benefits

Alongside your salary of £39,849, HM Land Registry contributes £11,544 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

#WeAreHMLR

At HM Land Registry our vision is a world leading property market as part of a thriving economy and a sustainable future. We are unique in terms of the economic and social impacts of our work, our ability to make a positive difference to the lives of our customers, our sense of mission, and our great people. They are the foundation of all we have achieved and all we aspire to in the future. We want our people to feel proud to work for HM Land Registry and able to fulfil their full potential.

We have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development, and flexible ways of working. We offer competitive pay and annual leave, attractive pension options and a wide range of other benefits.

We have integrity – we value honesty, trust and doing the right thing in the right way.
We drive innovation – we are forward-thinking, embrace change and are continually improving our processes.
We are professional – we value and grow our knowledge and professional expertise.
We give assurance – we guarantee our services and provide confidence to the property market.

You can find more information on our rewards package on our website.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

Please cut and paste an anonymous CV into the online application form when prompted and include your qualifications and career history.

The personal statement section (in no more than 750 words) must be used to provide details of how you meet the essential experience criteria listed within the attached job description.

In the event of a high volume of applications, we reserve the right to assess against the lead essential experience criteria listed below:

Experience of handling workplace incidents, issues, or service disruptions, and coordinating responses with stakeholders.

Please review your application form before clicking ‘submit’ – once you have submitted, you will not be able to amend your application. Ensure your application form is received by the closing date for receipt of applications – this is 23:55pm on the advertised date.

The sift will take place shortly after the closing date. If successful at the shortlisting stage, you will be invited to attend a blended interview which will be held face-to-face in one of our office locations week commencing 10 August 2026.

The blended interview will assess the behaviours listed in the job description, as well as the strengths associated with the role. We want to hear your first, unrehearsed, natural response to the strength questions, and so we don’t advertise which strengths are being tested. The best way to prepare for strengths questions is to reflect on what you identify as your own personal strengths, and your preferred ways of working.

Candidates can refer to notes within their interview, but they should be used as a prompt only.

HMLR is accredited to the Disability Confidence Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage may be invited to attend an interview.

If any candidate requires the panel to consider a reasonable adjustment or there is anything else they would like the panel to take into consideration, they are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement.

Visa Sponsorship

Please note, we will only offer sponsorship for a skilled worker visa where a role is in a certain business critical category. This role does not meet that category, and we will not sponsor a skilled worker visa. You must ensure you have the appropriate right to work in the UK before applying.

You can find more information on how we use your personal data on our website.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : Craig Harrison
Email : Craig.Harrison@landregistry.gov.uk

Recruitment team

Email : hrresourcingteam2@landregistry.gov.uk

Further information

If you feel your application has not been treated in accordance to the Recruitment Principles and you wish to make a complaint, please email hrresourcingteam2@landregistry.gov.uk in the first instance. If you are not satisfied with the response you receive from HM Land Registry, then you may take your complaint to the Civil Service Commission: http://civilservicecommission.independent.gov.uk/making-complaint/

Attachments

Job Description Opens in new window (pdf, 171kB)

Salary range

£39,849 per year