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Job summary
This is an opportunity to join an established team of Supplier and Contract Managers within HM Land Registry’s (HMLR) Transformation and Technology Directorate (T&T), supporting BAU Operations and an exciting Transformation Programme. We seek to build successful partnerships with our Technology Suppliers to help us deliver our Business Strategy, and this post plays a pivotal role in delivering commercial and technical outcomes for the Business.Job description
This role is responsible for managing HM Land Registry’s portfolio of ICT suppliers and contracts, ensuring suppliers deliver value for money, high-quality services and meet contractual commitments. The postholder builds and maintains strong supplier relationships throughout the contract lifecycle, manages performance against KPIs and SLAs, resolves service issues and escalations, and drives continuous improvement. They also develop supplier strategies aligned to HMLR’s business and transformation objectives, assess market opportunities, manage risks and compliance requirements, and work with internal stakeholders to maximise the value and strategic benefits gained from supplier partnerships.Person specification
To be successful in this role, you will be required to demonstrate the following criteria throughout the recruitment process.
Essential Experience:
- Proven experience of providing leadership to junior colleagues, including coaching and mentoring and resourcing.
- Establishing strong working relationships with suppliers and delivering value to the organisation.
- Managing issue resolution and delivering improvements. Act as escalation point where required.
- Managing full lifecycle of Contracts in business as usual and Project scenarios
- Managing change and the effects it has on teams/suppliers.
- Developing service requirements.
- Managing risks and issues.
- Understand the influence strategy has on operational delivery.
- Ability to interact with senior stakeholders in a constructive way, representing the interests of HM land Registry.
- Able to work in a logical, structured manner under time pressures to minimise risk in achieving desired outcomes.
- Ability to evaluate and propose practical alternatives where issues arise in supplier management.
- Has effective & influential communication skills (verbal & written) in particular the ability to both understand and translate “technical jargon”.
- Embraces change and challenge (even if uncomfortable) and is able to adapt ways of working to deliver value early.
- Has a sound understanding of financial budgeting and accounting.
Desirable/technical/skills qualifications:
- Government Commercial Contract Management Foundation level accreditation.
- Member of Chartered Institute of Procurement and Supply (CIPS) through qualification or working towards.
- ITIL Service Management Foundation Certificate.
- Agile / Project Management qualification.
Please note that you will only be assessed against the desirable criteria in the event of needing a tiebreaker at the sift or interview stages.
For more information about the role, please see the attached job description.
Behaviours
We'll assess you against these behaviours during the selection process:
- Communicating and Influencing
- Working Together
- Making Effective Decisions
- Leadership
Benefits
Alongside your salary of £45,514, HM Land Registry contributes £13,185 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).#WeAreHMLR
At HM Land Registry our vision is a world leading property market as part of a thriving economy and a sustainable future. We are unique in terms of the economic and social impacts of our work, our ability to make a positive difference to the lives of our customers, our sense of mission, and our great people. They are the foundation of all we have achieved and all we aspire to in the future. We want our people to feel proud to work for HM Land Registry and able to fulfil their full potential.
We have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development, and flexible ways of working. We offer competitive pay and annual leave, attractive pension options and a wide range of other benefits.
- We have integrity – we value honesty, trust and doing the right thing in the right way.
- We drive innovation – we are forward-thinking, embrace change and are continually improving our processes.
- We are professional – we value and grow our knowledge and professional expertise.
- We give assurance – we guarantee our services and provide confidence to the property market.
You can find more information on our rewards package on our website.
Things you need to know
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.How to apply:
Please complete your CV to include your work history and qualifications. We will be scoring your CV against the following essential experience:
- Managing change and the effects it has on teams/suppliers.
- Developing service requirements.
- Managing risks and issues.
- Embraces change and challenge (even if uncomfortable) and is able to adapt ways of working to deliver value early.
- Has a sound understanding of financial budgeting and accounting.
(Please include your qualifications within your CV, please note you will only be assessed against the desirable technical criteria in the event of needing a tiebreaker at the sift or interview stages).
Complete the Personal Statement section (in no more than 1000 words), please demonstrate:
- Proven experience of providing leadership to junior colleagues, including coaching and mentoring and resourcing.
- Establishing strong working relationships with suppliers and delivering value to the organisation.
- Managing issue resolution and delivering improvements. Act as escalation point where required.
- Managing full lifecycle of Contracts in business as usual and Project scenarios
Please review your application form before clicking ‘submit’ – once you have submitted, you will not be able to amend your application.
Ensure your application form is received by the closing date for receipt of applications –this is 23:55 on the advertised date.
Sift
The sift will take place shortly after the closing date.
In case of a high volume of applications, we will complete a pre-sift on your CV.
Interview
If successful at shortlisting stage, you will be invited to attend a virtual, blended interview and deliver a on the day presentation. The blended interview will test the essential experience and behaviours listed in the Job Description.
We expect interviews to take place during the week commencing 17th August 2026 and the week commencing 24th August 2026.
Candidates may refer to notes within their video interview, but they should be used as a prompt only.
HMLR is accredited to the Disability Confident Scheme, which denotes organisations which have a positive attitude towards disabled people.
If you require the panel to consider a reasonable adjustment or there is anything else you would like the panel to take into consideration, you are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement.
Visa Sponsorship
Please note that we will only offer sponsorship for a skilled worker visa where a role is in a certain business critical category. This role does not meet that category, and we will not sponsor a skilled worker visa.
You must ensure you have the appropriate right to work in the UK before applying.
You can find more information on how we use your personal data on our website
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.Contact point for applicants
Job contact :
- Name : Kara McDonagh
- Email : kara.mcdonagh@landregistry.gov.uk
Recruitment team
Further information
If you feel your application has not been treated in accordance to the Recruitment Principles and you wish to make a complaint, please email hrresourcingteam2@landregistry.gov.uk in the first instance. If you are not satisfied with the response you receive from HM Land Registry then you may take your complaint to the Civil Service Commission: http://civilservicecommission.independent.gov.uk/making-complaint/Attachments
SEO Contract and Supplier Manager Job Description Opens in new window (pdf, 204kB)Transformation & Technology Candidate Pack 2026 Opens in new window (pdf, 2218kB)Salary range
- £45,514 per year