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Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…

Please click here for the role profile - Role profile - workplanner.docx

Join our North West England Direct Maintenance Team at L&Q:

Our Northwest England Direct Maintenance service is looking for an experienced Work Planner to join our Responsive Repairs Planning Team. The successful candidates will work within our team of Work Planners and will report into the Operations Support Team Leader, *working in shifts between the hours of 7.45 am and 4.15pm, Monday to Friday.

Your impact in the role:

Our customers and residents are at the heart of everything we do and as a member of the NW England Direct Maintenance Service, it is vital that you have the passion for great customer service. With the ability and willingness to deliver excellence to both internal and external customers every time.

The post holder will have an opportunity to play a part in delivering a high-impact service to our residents. They will be responsible for coordinating the planning and scheduling of the Direct Maintenance Trade operatives within the Northwest England reactive repairs service. Managing trade operatives’ diaries, ensuring jobs are completed in a timely manner, with a right first-time attitude.

Ensuring that our residents receive a satisfactory service and that maintenance issues are resolved in line with service level agreements.

You must have excellent organisational skills. Monitoring of emails and adhering to SLAs escalating any issues to your Team Leader or Repairs Assistant Manager

What you'll bring:

Experience in the Housing Sector/Repairs & Maintenance or similar environment, as well as Customer Service experience.
Advanced administration and computer skills required and experience using a scheduling system. (DRS/Opti-time scheduler experience is very desirable).
Ability to work under pressure in an ever-changing environment and be able to adapt and prioritise.
You must have excellent organisational and prioritisation skills.
Confident to communicate both verbally and written with customers.

If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk

About L&Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate Values and Strategy Behaviours.pdf, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.

When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here.

Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

Click here to find out more about L&Q and why you should join us!

Salary range

£30,400 per year