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Job summary

Please refer to Job Description

Job description

Excellent internal and external stakeholder management will be required with the ability to articulate technical solutions to a non-technical audience

The ability to work both independently and as part of a team, proactively and with versatility in responding to changing circumstances is essential. The successful candidate will be expected to take ownership and constructively challenge technical designs, supplier delivery processes, product choice and present solutions at forums such as Technical Design Authority.

Key Responsibilities:

Working closely with all stakeholders, the main responsibilities of the role are:

· Drive innovation with suppliers for current and future capability and help develop a roadmap for the product and services. This will require a solid demonstration of technical capability, with the ability to lead discussions building strong supplier relationships. A good understanding of the organisation will be required in order to present and influence internal stakeholders on proposed technology changes, and how that aligns with the organisation’s objectives.
· Deliver current operating procedures and processes for reporting and associated delivery of services and develop and execute improvements and efficiencies. Be able to recognise internal operating procedures and where changes can be delivered at pace with wider impacting procedures which require excellent stakeholder management, integrity, effective decision making and setting priorities.
· Lead and Manage incidents based on the service, help to co-ordinate the appropriate suppliers and stakeholders to support the resolution of the incidents. Bring together various resolution teams across the organisation and proactively encourage resolution, provide guidance and take responsibility for resolution with the incident team. Provide clear communication to stakeholders or input to via the incident team.
· Assess and respond to queries and issues as they arise providing further analysis as required or escalating more complex and difficult issues upwards to relevant members of the team. Maintain accountability and responsibility and help drive issues forward.
· Help provide direction, support and objectives for team members, both individual and organisational, creating an environment that supports positive learning, sharing ideas and developing a culture of continuous improvement. Ability to recognise and applaud talent communicating own self learning, demonstrating the value the team brings to the organisation.
· A good understanding of financial data is required along with excellent written skills. Ability to understand and be familiar with capital and resource terminology, asset depreciation, budgets and forecasting. Manage and maintain spend working with finance teams. Create Business Cases where required, with the ability to articulate the purpose as well as the costs, benefits, risks, scope, objectives, assumptions and dependencies.

Skills & Experience:

• You will be resilient and used to dealing with difficult and complex situations
• Have experience of managing potential conflict to resolution being aware of individual needs
• Regularly used creative thought to develop possible courses of action
• Evaluated risks and made judgements on the most appropriate solutions
• Experience of problem solving and working with others to deliver at pace
• Have acted independently on day-to-day issues and taken a strategic view on operational or policy areas

Essential Criteria:

• Experience of working in large, complex organisations
• Ability to work to tight timescales, managing your priorities and ensuring delivery of requests
• Excellent understanding of video, audio and related IT technologies
• Excellent communication and written skills
• Excellent stakeholder and influencing skills
• Understand product lifecycle and product management

Person specification

Please refer to Job Description

Behaviours

We'll assess you against these behaviours during the selection process:

• Delivering at Pace
• Changing and Improving

Technical skills

We'll assess you against these technical skills during the selection process:

• Capability skill 1 - Communication between Technical and Non-technical
• Capability skill 2 - Financial Management

Benefits

Alongside your salary of £42,914, HM Courts and Tribunals Service contributes £12,432 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : SSCL Recruitment Enquiries Team
• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
• Telephone : 0345 241 5359

Recruitment team

• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitm…

https://jobs.justice.gov.uk/careers/JobDetail/19993?entityId=19993