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Job summary

Are you a dedicated person who is passionate about making a difference?

Would you like to work for the Ministry of Defence?

Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UK’s Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement.

• Our Vision - To support UK defence customers with outstanding service every time.
• Our Mission – Together we will proudly support Defence, continuously improving and delivering flexible, timely, sustainable and value for money services that underpin the whole force and enhance operational capability.

DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society.

We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 28.96%. Where your role permits, we support a blended working approach alternatively known as hybrid working.

DBS is part of the The National Armaments Directorate (NAD) Group which is at the heart of delivering and sustaining the UK’s defence capability. Bringing together organisations responsible for developing, procuring, supporting and modernising Defence equipment, infrastructure and services, the Directorate works closely with industry, international partners and academia to ensure the Armed Forces have the capabilities they need to deter threats, protect the nation and succeed on operations. NAD drives innovation, operational readiness and value for money while supporting economic growth and strengthening the UK’s defence industrial base

Come and join the DBS community today!

https://youtu.be/gUw0ToaRGgk

Job description

This is a campaign predominantly for our Financial, Procurement & Civilian People (FPCP) Operational Teams. To enable the delivery of these services we use a flexible resourcing model to respond to changes in demand to ensure continuity of business-critical services to MOD therefore, roles may also be available within our other operational area: Armed Forces and Veterans Services (AF&VS).

We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce with a diverse group of backgrounds.

DBS currently have various exciting opportunities within our organisation. Our teams are highly committed to employee engagement and customer service. We will fully up-skill you in the service you are on-boarded into with opportunities to develop yourself professionally.

FPCP roles vary, they include but are not limited to Recruitment and On-boarding, Pay, Performance & Recognition, Finance Invoices and Revenues, Business Change, Working Patterns and Leave or Exit Services. This position offers hybrid working; a combination of working in office and working from home.

AF&VS in Blackpool administers the Compensation Schemes for Serving Personnel and Veterans, provides Welfare and support to Veterans, their dependants, bereaved families and beneficiaries of the pensions and compensation Schemes and assists with transition from service to civilian life. An ongoing multi-million-pound Transformation Programme will transform the way Veterans Services are delivered and how customers will access our services.

AF&V roles will vary and include working within one of our operational teams in the following areas: Operational Delivery, Complaint Resolution, Assurance, Policy. This role is office based however, DBS are working hard to improve our access to, and use of, digital technology, empowering our people to work remotely.

We have full-time, part-time, job-share and flexible working positions available. We will work with you and be as accommodating as possible when agreeing your working hours however the final decision will be based on business needs.

The Executive Officer (EO) is responsible for delivering operational service and supporting the achievement of organisational priorities through effective service delivery, customer engagement, process management and stakeholder collaboration. The post holder will work independently within established procedures, contribute to continuous improvement activities and support the delivery of high quality, efficient and customer-focused services. Depending on business requirements, the role may also include responsibility for supervising, coaching and supporting colleagues to deliver team objectives.

Key Responsibilities

Operational Delivery

• Deliver operational services in line with business requirements, service standards and organisational priorities.
• Manage a varied workload, ensuring work is completed accurately, efficiently and within agreed timescales.
• Apply relevant policies, procedures and guidance to operational activities and casework.
• Identify and resolve routine issues, escalating complex matters where appropriate.
• Organise and prioritise workloads to ensure customer needs and service standards are met
• Where applicable, allocate work and coordinate resource to support effective service delivery
• Use operational knowledge and judgement to resolve issues and support delivery outcomes

Customer Service and Stakeholder Engagement

• Provide a professional and customer-focused service to internal and external stakeholders.
• Build and maintain positive working relationships across teams and business areas.
• Respond to enquiries and correspondence in a timely and effective manner.
• Support the resolution of customer issues and contribute to service improvements.

Leadership and Management

• Provide visible leadership within the team, promoting a culture of accountability, inclusion and continuous improvement.
• Support team development through coaching, mentoring and performance management.
• Foster collaboration across teams and professions to achieve organisational objectives.
• Contribute to workforce planning, succession planning and capability development activity.

Team Contribution and Collaboration

• Work collaboratively with colleagues to achieve team objectives and business outcomes.
• Share knowledge and best practice to support team development.
• Support new staff through coaching, buddying or knowledge transfer activities where required.
• Where applicable, provide day-to-day guidance, support and oversight to colleagues
• Contribute positively to an inclusive and supportive working environment.
• Where applicable, manage and support staff in line with relevant HR policies, procedures and guidance, including addressing performance, conduct, attendance or capability matters.

Continuous Improvement

• Identify opportunities to improve processes, procedures and customer experience.
• Suggest practical solutions to improve efficiency and effectiveness.
• Support implementation of changes and new ways of working.
• Contribute to lessons learned and continuous improvement activity.

Data, Performance and Compliance

• Maintain accurate records and management information.
• Use available data and performance information to prioritise work to monitor progress and identify operational issues.
• Support reporting activities and provide information requested by managers.
• Ensure compliance with governance, security, quality and assurance requirements.

Decision-Making Responsibilities

The post holder is expected to:

• Make routine operational decisions within delegated authority and established guidance.
• Prioritise work effectively to meet service demands.
• Use data and operational insight to support decision making and performance
• Exercise judgement when identifying issues requiring escalation.
• Where applicable, allocate work and resources to support effective service delivery
• Contribute information and recommendations to support business decisions.

Person specification

Essential Experience

• Experience of working within a customer service or operational delivery environment.
• Ability to manage competing priorities and work to deadlines.
• Experience of following established processes, policies or procedures.
• Good communication and stakeholder engagement skills.
• Ability to work independently and as part of a team.

Desirable Experience

• Experience of handling casework, transactional processing or service delivery activities.
• Experience of using management information or performance data.
• Knowledge of continuous improvement methodologies.
• Understanding of the Operational Delivery Profession and Civil Service environment.

For positions in the civilian payroll team, candidates would desirably need to demonstrate experience of working in a payroll team/environment and have an understanding of gross to net payroll calculations incorporating tax, national insurance and pension contribution collection

Behaviours

We'll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Communicating and Influencing
• Delivering at Pace

We only ask for evidence of these behaviours on your application form:

• Managing a Quality Service

Benefits

Alongside your salary of £30,740, Ministry of Defence contributes £8,905 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years' service (pro rata). In addition to 8 public holidays per year, you will also receive leave for the King's birthday
• Hybrid working, where role permits
• An opportunity to be considered for Reward & Recognition
• Family friendly policies including parental leave and adoption leave
• Learning and development tailored to your role
• Professional and personal development of skills
• A culture encouraging inclusion and diversity
• Minimum of 15 days special leave in a rolling 12 month period for volunteer reserve commitments
• Special paid leave to volunteer up to 6 days per year
• A Civil Service pension with an employer contribution of 28.97%

Where business needs allow, some roles may be suitable for a combination of office and working from home as part of a non-contractual hybrid working arrangement. All office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to site capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD workplace, will also count towards this level of office attendance. Applicants can request further information regarding how this and other flexible working arrangements may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.

Allowances

The post does not offer relocation expenses.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.

Employment Hours

This position is advertised at 37 hours per week.

Please Note: Expenses incurred for travel to interviews will not be reimbursed.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.

The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.

MOD Recruitment Satisfaction Survey – We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Please ensure that at the application and interview stages of the campaign you review the Success Profiles Framework to assist you in the demonstration of your skills and experience.

Your suitability for the role will be assessed using the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly, and the successful candidate will be appointed on merit.

Applications will be sifted on all Success Profile elements, but in the event of a high number of applications, a sift will be conducted on the following success profile elements: Primary: Personal Statement, Secondary: Behaviour - Managing a Quality Service. In this instance the remaining elements will be tested at interview

At application stage you will be assessed against the following:

Experience:

• CV - Job history and Previous skills/experience

• Candidates will be required to provide a statement of suitability in no more than 500 words detailing the following:

Please provide information of how you meet the criteria set out in the job description. You may wish to further include examples of how you have tackled similar tasks or demonstrated the skills outlined in the job advert.

Behaviours:

• Managing a Quality Service

When choosing your Behaviour examples, please make sure you use real life scenarios that relate to your own experiences. Whilst technology may help to enhance your written submission, presenting the ideas of others or those generated by technology, could result in your application being rejected.

At interview stage you will be assessed against the following:

• Managing a Quality Service
• Communicating and Influencing
• Delivering at Pace

In the rare case where individuals have exact matching scores, the order of merit will be determined based on the behaviour scores at interview in the following order:

1. Behaviour - Managing a Quality Service
2. Behaviour - Communicating and Influencing
3. Behaviour - Delivering at Pace

If candidate scores are still exact, the merit order will then be determined on the sift score in the following order:

1. Career - Personal Statement
   
2. Behaviour - Managing a Quality Service

We want to offer opportunities to all who are successful at interview for our roles, but this isn’t always possible, so we do hold candidates on an active reserve list for 12 months.

Application sifting to take place Early August

Interviews are currently taking place via the following method: MS Teams

Interviews will be conductedMid August

We endeavour to stick to these dates, but these are subject to change around business needs.

The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBS-EnhancedRecruitmentTeam@mod.gov.uk

The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment.

The Ministry of Defence adopts a zero-tolerance approach to unacceptable behaviours, which includes bullying, harassment, sexual harassment, discrimination, and victimisation. You will not be eligible and will not be considered for this post if you have been dismissed from a role for such unacceptable behaviours within the last five years. This will also apply if you resign or otherwise leave a role but, because of an adverse decision, would have been dismissed for gross misconduct had you continued in that employment. Pre-employment checks will be carried out.

As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical.

The role currently being advertised has not been assessed as business critical and is therefore NOT open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn.

To assist with your application please find attached -

DBS Candidate Information Guide - Working for Defence Business Services - GOV.UK (www.gov.uk)

(26) UK Ministry of Defence: Life , LinkedIn

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Resourcing partners
• Email : DBS-ResourcingPartner@mod.gov.uk

Recruitment team

• Email : DBS-EnhancedRecruitmentTeam@mod.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact DBS-EnhancedRecruitmentTeam@MOD.gov.uk in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitm…

Attachments

MOD Candidate Pack Opens in new window (pdf, 1562kB)Defence Internal Brief notice Opens in new window (docx, 43kB)Candidate Information 2025 Opens in new window (docx, 31kB)