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Job summary

APHA is a brilliant place to work where our people feel valued, have a voice and can be their authentic selves. We value difference and diversity, because it helps us be more innovative and make better decisions.

We are dedicated to being an inclusive employer, offering equitable opportunities for all individuals. Our goal is to build a diverse workforce, and we hope to attract applications from all backgrounds and underrepresented groups.

The Animal and Plant Health Agency (APHA) is an executive agency of the Department for Environment, Food & Rural Affairs, and works on behalf of the Scottish Government and Welsh Government. Our diverse teams of over 3,000 skilled and committed professionals come together to provide research, advice and support to UK Government for safeguarding animal, public and plant health for benefit of the environment and economy.

The Science Directorate (SD) delivers high quality, high impact and highly relevant multidisciplinary science. Our People are diverse, talented, engaged and inspired to deliver innovative outcomes.

The role of administrative officer is to support the scientific staff in the Surveillance and Laboratory Services Department (SLSD) at Weybridge.

Job description

The SLSD admin team’s focus is on delivering an efficient and high-quality service to customers. SLSD provides an animal disease testing service to a national and international customer base. This testing can be for diagnostic, international trade, surveillance or project purposes.

Your responsibilities may include, but won’t be limited to:

• Answering telephone enquiries from customers politely, accurately and concisely using computer-based telephony system.
• Answering email enquiries from customers politely, accurately and concisely using Microsoft Outlook.
• Producing test reports using computer-based systems.
• Accurate filing of test submission paperwork.
• Supporting Sample Reception team with registration of sample submissions on adhoc occasions.
• Monitoring stationary stocks and reordering if necessary.
• General use of Microsoft Word and Excel for supporting tasks.
• Compliance with all relevant safety procedures and reporting incidents and near misses.
• Responding to animal disease outbreaks which may involve working weekends and shifts.
• Participating in all the necessary training to allow you to perform your role correctly and safely.

Person specification

You will need to demonstrate the following in your personal statement:

• Good written communication
• Experience of administrative work
• Excellent phone manner
• Proven experience of Microsoft applications

Security clearance

The Weybridge site is a strategically important national asset due to its role as a reference laboratory supporting the Government’s response to national emergencies including disease outbreaks. For this reason, all postholders based on the APHA Weybridge site must hold a valid Counter Terrorist Check (CTC) security clearance or above. It is up to each person applying for a post at APHA Weybridge to ensure they meet the residency criteria. Applicantsmust be currently resident in the UK & have at least three years continuous UK residency as this is a requirement to work at the Weybridge site where the team and work is situated.

Ways of Working

This post requires you to be working in the office 100% of your working week.

Periodic travel within the UK and Europe may be required to attend training courses, conferences and scientific meetings.

Out of hours work may be required. When overtime or out-of-hours work is required, APHA Management reserves the right to change overtime patterns to meet requirements. You may be eligible for overtime payments and where overtime is approved you will receive appropriate payment.

The successful candidate is required to carry out all their duties from a UK location and cannot work from an overseas location for any prolonged period of time. Please take note that Defra does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.

The successful candidate will need to comply with a number of health protocols and wear protective clothing and Respiratory Personal Protective Equipment (RPPE) as required.

Restrictions on outside/domestic contact with small animals, mainly rodents and rabbits, may apply.

A valid full driving licence is necessary or access to an alternative means of transport.

The post will also require Health clearance. Depending on the areas of work involved you will be expected to have any necessary health surveillance including Skin sensitizers. This will be arranged by the Health Team, Weybridge. It may also be necessary to undergo a pre-employment medical assessment.

Behaviours

We'll assess you against these behaviours during the selection process:

• Delivering at Pace
• Managing a Quality Service
• Changing and Improving

We only ask for evidence of these behaviours on your application form:

• Delivering at Pace

Benefits

Alongside your salary of £29,770, Animal and Plant Health Agency contributes £8,624 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

Further benefits offered also include:

• A minimum of 25 days of paid annual leave, increasing by 1 day per year up to a maximum of 30.
• An extensive range of learning & professional development opportunities tailored to your role.
• Access to a range of retail, travel and lifestyle employee discounts.
• Staff bonuses and recognition, salary sacrifice benefit options, and an employee discount scheme. · Three days special leave with pay, per year, for volunteering (pro-rata for part time employees).
• Making it work for you - With so many flexible options, most people can find a work schedule to suit their circumstances.
• We also have a social committee who run team building and fun events at the Weybridge site

To find out the full range of what we offer refer to the Information Pack attached for more detail.

Learning and Development

Everyone in APHA is supported to develop their skills and capabilities. When you join the Directorate, you will be welcomed into your new team through an induction programme that will provide you with helpful information on the civil service, our work and our policies. Your line manager will also work with you to establish your priorities for the year, developing a performance, learning and development plan tailored to you and your role. This can include a variety of courses, Apprenticeships, paid Masters and PhD and on-the-job training specific to your role.

In return for your dedication, we will support your ongoing personal development through appropriate training. Inclusion, support and the development of our people matter to us. We aim to support the career and personal wellbeing of everyone in APHA.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

Application Process

You will be required to complete the following as part of your application:

• A CV-style application submitted through an online tool accessed through the Civil Service Jobs website
• A 500 word Personal Statement of how you match the details in the Personal Specification – the written evidence you provide must relate to your own experiences. We encourage you to use the full word allowance of the Personal Statement.
• A 250-word Behaviour Statement for Delivering at Pace, following the Behaviour criteria outlined in the Success Profiles: Civil Service behaviours - GOV.UK framework for the grade of the role. Please use the STAR technique (Situation Task, Action, Result) to provide evidence of the Behaviours in your application.

CV Guidance

Your CV should consist of your career history, including any key achievements and your main responsibilities in each role and be no longer than 2 pages. Your CV will be used to provide further context on your Personal Statement and scored against the essential criteria.

Personal Statement Guidance

When completing your Personal Statement, please read and understand the Person Specification thoroughly, as this is what your written evidence will be assessed against. Please ensure you evidence the key personal qualities and experiences that align with the criteria. Consider the Job Description and look to demonstrate how your previous experience may align with the expectations and be applicable to the role. The written evidence you provide must relate to your own experiences. Your layout is entirely your preference; you may choose narrative, bullets, etc.

Scoring for all criteria of the application is from 1 to 7 – A score of 4 and above will progress to interview unless there is a large number of applications. In this instance, an initial sift will be conducted using the Personal Statement. The panel may agree a benchmark score higher than 4 with a rationale for the decision. Any candidates applying under the Disability confident Scheme who scores 4 or above on all of the criteria will be offered an interview.

For further guidance and information on how to construct your application (CV style application, Personal Statement and Behaviours), you are encouraged to visit the Civil Service Careers website. How to write your CV , Civil Service Careers

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake, please contact us via Science.DirectorateHR@apha.gov.uk with the vacancy reference number, your applicant reference number, and the closing date.

Feedback will only be provided if you attend an interview or assessment

Interview

If successful at application stage, you will be invited to interview where you will be assessed on –

• Experience as detailed in the Person Specification section - Success Profiles: Experience - GOV.UK
• Behaviours (The criteria is outlined in the Success Profiles: Civil Service behaviours - GOV.UK framework for AO positions).

Delivering at Pace

Managing a Quality Service

Changing and Improving

• Strength based questions related to the role requirements. Following theSuccess Profiles: Strengths - GOV.UK There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.

Reserve List

A reserve list may be held for a period of 12 months from which further appointments can be made.

After the interview

Once all the interviews have been conducted, candidates will be notified of the outcome by email. If you are successful at the interview stage, we will be in touch to offer you a role. Offers will be made in merit order.

Location

Please be aware that this role will be contractually based in a Defra group workplace/office. The successful candidate is required to carry out all their duties from a UK location (excluding Northern Ireland) and cannot do so from an overseas location at any time.

Travel costs to non-contractual workplaces will be subject to departmental travel and subsistence policies. Travel costs to contractual workplaces are the responsibility of the employee.

This role is based at APHA Weybridge only due to the nature of the role and the duties required. This post requires you to be working on-site five days per week or less if on a job share.

Defra includes the core department, APHA, RPA, Cefas and

Salary

New entrants to the Civil Service are expected to start on the minimum of the pay band.

Criminal Record Check

If successful and transferring from another Government Department, a criminal record check may be carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.

However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

For further information on National Security Vetting please visit the Demystifying Vetting website.

Please be aware the levels of national security clearance are changing which may impact on the level needed for this role by the time of appointment. All efforts will be made to keep candidates informed of any changes and what that will mean in terms of vetting criteria. For more information please See our vetting charter

Reasonable Adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

• Contact Government Recruitment Service via defrarecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
• Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Accessibility

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Visa Sponsorship Statement

Please take note that Defra does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.

Internal Fraud Database Check

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

Working Pattern

This role is available on a full-time basis. We may consider two part-time staff on a job share basis, where continuity can be arranged.

We welcome applications from individuals seeking alternative working patterns; however, preferred arrangements may not always be possible. Applicants are encouraged to discuss their preferences with the vacancy holder at interview or offer stage.

Childcare Vouchers

Any move to DEFRA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare; for further information visit the Childcare Choices website.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Medical

Successful candidates will be expected to have a medical.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Science Directorate Recruitment Team
• Email : Science.DirectorateHR@apha.gov.uk

Recruitment team

• Email : defrarecruitment.grs@cabinetoffice.gov.uk

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: defrarecruitment.grs@cabinetoffice.gov.uk
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: here

Attachments

Administrative Officer JD AO_Edited Opens in new window (doc, 185kB)APHA Information Pack Jul2026 Opens in new window (pdf, 1959kB)